ProactivePropertyProfessionals

79StGeorgesRoad,Glasgow,G36JA01413393050

www.probrookproperties.co.uklettings@probrookproperties.co.uk

LANDLORDINFORMATIONPACK

AboutUs

ProBrookPropertieswasestablishedinFebruary2011byitsManagingDirector,DavidBrooker.Havingworkedwithinthelettings&salesindustrysince1999,Davidhasanexcellentin-depthknowledgeoftheresidentiallettings&salesindustrywithinGlasgow,WestofScotland&theCentralBelt.

Priorto2011,DavidworkedforNationwideBuildingSocietywhichowned&manageditsownportfolioofproperties(2,200units)whichsawhimbasednotjustwithinGlasgow,butalsomanagingpropertieswithinAberdeen,Edinburgh&London.

Davidandhishard-workingteam’seyefordetail,informative&conscientiousapproachsetsthemapartfromothers&theirfocusissolelyonprovidingexcellentresultsforalloftheirclientswhilstalsomaintainingahealthyandstrongrapportwithalloftheirtenants.

Sinceourinception,wehavegonefromstrengthtostrengthandhaverapidlygrowntobecomeoneofthemarketleaderswhenbeingsoughtforpropertyrelatedadvice.Wehavestrongandprofessionalrelationshipswithallofourclientsincludingoneproperty/multi-propertylandlordsaswellasourcorporateclientswhoentrustustomarketandmanagetheirpurposebuiltrentalportfolio’s.

WhyuseProBrookProperties?

Sinceourinceptionin2011ourbusinesshasgrownrapidlywithnewclientsbeingreferredtousregularly.Weofferafirstclassandunrivalledservicewhichincludesthefollowing:

• FREENOOBLIGATIONrentalvaluationtoadviseonapproximatemonthlyrentachievable

• Expertandin-depthknowledgeprovidingyouwithaccurateandinformativeinformationonhowtomaximiserentalincomeandtomaintainyourinvestment

• Secureandstringentreferencechecksensuringanytenantriskelementisminimised.VerifyingPrimaryIdentification,mostrecentbankstatementsandlast3monthswageslipsalongsideadetailed&fullycomprehensivecreditcheckofeachtenant/guarantor&landlord/employmentreferencechecks

• Professionalphotographs,propertydescription&floorplan• AdvertisementonanumberofleadingwebsiteportalsincludingRightmove,S1

homes&Citylets• Comprehensivesignageerectedatthepropertyadvertisingitforlet• Accompaniedviewings.Wewillcarryoutallviewingswithprospectivetenants• PreparationoftenancypaperworkincludingPrivateResidentialTenancy(PRT),all

safetycertificatesandinventory• Accompaniedmovein/moveoutprocedure

• ArrangementofInventoryCheckIn&CheckOut• Advise&assistonregulationsincludingLandlordRegistration,GasSafetyChecks,

ElectricalSafetyTests,PATtesting,Smokealarmrequirements,LegionnairesDiseaseriskassessmentandEPC's

• Collectionoffirstmonth'srentand6week’ssecuritydeposit(unlessotherwiseagreed)andforwardingontoLandlord

• NOUPFRONTCOSTS• Arrangementoftenanthandoverofkeys• Collectionofrentonfirstofeachmonth(unlessotherwiseagreed)andforwardingto

thelandlordbyfasterpaymentsmethod(bacs)withamonthlystatementemailed• Collectionof6-weekdepositwhichisheldbySafeDeposit’sScotlandinlinewith

legislation• Regularinspectionsofthepropertytoensureitsbeingmaintainedinlinewith

tenancytermsandconditions• Arrangementofmaintenancewhenrequiredwithaccesstohighlyskilledandprice

competitivetradesmentorectifyanymaintenanceissues• Tenantcheckout.Assessmentofconditionofpropertyatendoftenancyand

determininganydilapidations(fairwearandtearapplicable)• Liaisewithallpartiesandinsurancecompaniesforanyinsuranceclaims• NotifyingCouncilTaxandUtilitycompaniesofperiodsofoccupationandtowho's

responsibilitytheperiodfallsuponatMoveIn/MoveOutstage• Advise&assistonregulationsincludingLandlordRegistration,GasSafetyChecks,

ElectricalSafetyTests,PATtesting,Smokealarmrequirements,LegionnairesDiseaseriskassessmentandEPC'sandrenewalofrelevantsafetyrequirementsannuallyorwhenrequired

• Pursueanyrentarrearswiththetenant,priortolegaloptions• 24-houremergencycontact-tenantshaveadedicatedmobilenumbertocallforany

propertyrelatedemergencyoutofbusinesshours• RentreviewsinlinewithnewPRT• RentGuaranteeandLegalProtection–pleasereferforfurtherinformation

Ifyouchoosetouseusthenhere'swhatwe'lldoforyou:

We'llarrangeaninitialmeetingwherebyweprovideanoobligationvaluation.Thiswillbetoadviseoncurrentmarketrentalvalue.We'llalsoadviseonthestandardofpresentationneededtoattractasuitablequalitytenant.Wewillprovideyouwithadviceoncurrentlegislationtowhichbothlandlordsandtheirpropertieshavetoconformandwillprovideyouwithwrittendetailsofourtermsandconditionsandfees.

Wewillmarketyourpropertybyusingtheleadinginternetpropertywebsites,erectingasuitable'ForLet'boardatthepropertytoattractinterestfrompassingtrafficandbycontactingsuitabletenantswhohaveregisteredaninterestinrentingapropertyonourdatabase.WehaveaLettingsCo-ordinatorwhoconstantlymonitorswebsitetrafficandwhoalsorefreshespropertiestoensuretheyremainonthefirstpageofsearcheswithinthepropertyspecificarea.Wewillalsocarryoutaccompaniedviewings.Wecarryoutfullandstringentchecksonallofourtenantstominimiseanyrisktoyou.Thisbeginsafterthey'veconfirmedifthey'reinterestedinproceedingwithyourproperty.WewilltakeacopyoftheirvalidIdentification,mostrecentbankstatementconfirmingtheircurrentaddressandmostrecentwagebeingpaidinandtheirlastthreemonthswageslipsasproofofincome.Wewillthenperformacreditcheckandseeklandlord/employmentreferences.

Onceatenantissuccessfulwiththeapplicationthenwe'llinstructaninventorywhichwilldetailthescheduleofconditionanditemswithinthepropertyandwillbeusedtoassessanydilapidationswhichmayoccur.Thiswillincludemeterreadings,overviewphotographsofeachroom,adescriptionofeachroomandphotographsofindividualitems.Theyareverydetailedandaccuratereportswhicharecarriedoutonanipadconvertingtoapdfdocumentfortenants/landlordstohaveaccessto.

We'll thenarrangeadateforthetenancytostartandtohandoverkeys.Thiswillbeconductedattheproperty. Thiswill include thePrivateResidential Tenancy (PRT).On1December 2017 a newtypeoftenancycameintoforcewhichreplacedassuredandshortassuredtenancyagreementsforallnewtenancies.Yourpropertyshallbe let inaccordancewiththisActandall leasesandnoticesarepreparedandlaiddownunderthetermsofthisAct.

Rentisnormallypaidinadvanceonthe1stofeachmonthbystandingorder(unlessotherwiseagreedbetweenlandlordandtenant).Wewillaimtohavethispaidtoyouwithin10daysofreceiptviafasterpaymentsbanking.Astatementofaccountissenttoyoumonthlydetailingincome/expenditure.Ifthetenantshouldfallintoarrears,thenwewillchaseinitiallytotryandseekrepayment.Wewillalsoliaisewithyoursolicitororinsuranceprovidershouldyouhavearentguaranteepolicyinplace.

Wewillcollectasecuritydepositequalto6weeksrentor£500.000(whicheverisgreater).ThiswillbeheldbySafeDepositsScotland(SDS)inlinewiththetermsoftheTenancyDepositSchemes(Scotland)Regulations2011.

Wewillcarryoutregularinspectionsofthepropertytoensurethatthetermsoftheleasearebeingadheredtoandthattheconditionofthepropertyisbeingmaintained.Wewillalsoensuretherearenooutstandingrepairsorotherissuesneedingaddressed.Wewillsendareportbacktoyouandifrequiredphotographsasandwhenapplicable.

Ifamaintenancerepairisrequired,wewillliaisewithourtrustedboardofcontractorstoassesstheissueinquestion.Thiswillbeinlinewiththepre-authorisedmaintenancespendlimitsyouset.Wearehappytouseyourpreferredcontractorsifyouprefer.

Approximately8weekspriortothetenancyending,wewillcontactyoutodiscussifyou'dliketocontinuelettingtheproperty.Ifyouarehappytodoso,wewillcontactthetenanttodetermineiftheyintendtore-signtoafurthercommitmentoriftheyintendonleavingtheproperty.Shouldtheyrequestanewtermthenwewillensurealloftheirobligationshavebeenadheredtoandwillissuethemwithanewlease.Atthisstagewewillcarryoutamarketassessmentoflocal

comparablerentsandliaisewithbothpartiestosuggesttherentalfigureandthelengthoftermonoffer.

Ifthetenantservesnoticeandvacatesthepropertyandyouarehappyforustodoso,wewillre-markettheproperty.Wewillthenstarttheadvertisingprocedureagainandwillnormallystartcarryingoutviewingsassoonasnoticehasbeenserved(8weekspriortothetenantvacating).

Atthetimeofthetenantvacatingwe'llarrangeafinalinspectionandcarryoutaninventorycheckout.Thiswillfunctionthesameasthemoveinprocedurewiththereportbeingcompletedonouripadandconvertingtoapdfdocument.Thiswilldetermineifanyrepairsarerequiredandwillbecomparedtotheinventorycheckinfordilapidationssubjecttofairwearandtear.

PreparingtoletasaLandlord

Insurance

Youwillneedtoputinplaceadequatecoverforlettingyourpropertyforbothbuildingsandcontentsinsurance.Yourbuildingmaybefactored,inwhichcaseyoushouldcheckwithyourfactortoseeifbuildingsinsuranceiscoveredunderablockpolicy.Youneedtomakesurethatyourinsurancecompanyisawarethatyouarelettingyourpropertyasthismayaffectthetermsofyourpolicy.Weworkalongsidealettingsspecialisedinsurancecompany(StrideLetProtect)whowillbehappytodiscussyourinsurancerequirementsinfull.

Mortgage

Ifyourpropertyismortgaged,youmustobtainpermissionfromyourlenderthatyoucanlettheproperty.Iftheyrequireadditionalclausesinthetenancyagreement,thenpleasemakeusawaresowecanaddthesein.

Tax

IfyouareresidentintheUK,thenitisyourfullresponsibilitytoinformInlandRevenueofanyrentalincomereceivedandtopayanytaxdue.If,however,youareresidentoutsideoftheUK,unlessanexemptioncertificateisheld,weasyouragentareobligedtoretainandforwardtotheInlandRevenueonaquarterlybasis,anamountequaltothebasicincometaxratefromtherentalreceived,lesscertainexpenses.AnapplicationformforexemptionfromsuchdeductionsisavailableonrequestandfurtherinformationcanbeobtainedfromInlandRevenue.

CouncilTax&Utilities

CouncilTaxandanyotherutilityprovisionistheresponsibilityoftheoccupier.Pleaseinformtheproviderofthedateyouareleavingandsettleanyoutstandingbillswiththem.WewillnotifyallCounciltaxandUtilitycompaniesofanewtenantmovingin.Whenthepropertybecomesvacant,theownerwillthenbeliableforbillsuntilanewtenantisfound.Someexemptions/discountscanapplydependingonwhetherthepropertyisunfurnished.

Removals

Shouldyouberelocatingtomovejobsorjusttoanotherpropertythiscanbeastressfultime.WehavearelationshipwitharenownedandcompetitiveremovalcompanycalledZebraRemoverswhowillbehappytodiscussyourremovalrequirements.

Keys

Thereshouldbeonesetofkeysgiventoeachtenant(withasetheldbythelandlordandasetheldbyProBrookPropertiesasyouragentifyouchooseourhassle-freemanagementservice)

Mail

Pleaseensurethereisaredirectioninplaceforthedurationthatyouareawayfromtheproperty.

Furnishings

Youhaveachoiceastowhetherthepropertyisletfurnished,unfurnishedorpartfurnished.ProBrookPropertieswillbeabletoadviseatthetimeofyourrentalvaluationastothebeststrategytotakedependentontypeofpropertyandlocalmarketconditions.Thepropertyshouldalsobeneutrallydecoratedthroughout.

Appliances

Anyappliancesleftwithinthepropertyforthetenants’useshouldbeinfullandworkingorder.Pleaseleavemanualsfortheuseofsuchappliancesandalsofortheheating/hotwatersystem.Thiswillhelpresolveanymisuseissuesthroughoutthetenancy.Ifyouhaveanyservicecontractsorguaranteesinplace,pleaseletusknowandwecanaddthistoyourfile.

CleanlinessStandards

Atthestartofatenancythepropertyshouldbeofferedinathoroughlycleancondition.Thetenantisresponsibleforensuringthatthepropertyisleftinasimilarconditionattheendofeachtenancy.Wheretheyfailtodoso,theywillbeliableforthecostofthecleaningaspertheInventoryCheckIn/Outservice.

OutsideAreas

Anyoutsidespacepertainingtothepropertyshouldbeleftneat,tidyandrubbish-free,withanylawnscut.Asperthetermsandconditionsoftheleaseagreement,tenantsarerequiredtomaintainthegardenstoareasonablestandard,providedtheyareleftthenecessarytools.

LegalObligations

Wewillkeepyouup-to-dateofanylegislativechangesasandwhentheyarisesothatyouarealwaysmeetingyourlegalobligationsasaLandlord.

PrivateLandlordRegistration(Antisocialbehaviouretc.(Scotland)Act2004)

AllprivatelandlordslettingpropertiesinScotlandmustapplyforregistrationintheregisteroflandlordswiththeirlocalauthority.Youmustprovetobea‘fitandproperlandlord’inorderforyourapplicationtobesuccessful.Asof1stJune2013,thestatusofthelandlord’sregistrationnumbermustbedisplayedinalladvertisements,thereforewewillrequireconfirmationofyourlandlordregistrationnumberbeforethepropertycanbeadvertised.Ifyouregisteronline(www.landlordregistrationscotland.gov.uk)youwillobtaina10%discountonfees.YoucanrequestapaperapplicationwhichcanberequestedfromGlasgowCityCouncilbycallingthePrivateLandlordRegistrationdepartmenton08000270414.Ifyouchooseourfullmanagementservice,youwillneedouragencyreferencenumberinordertocompleteyourapplication.Ifyouarealreadyregistered,youshouldensurethatyouupdateyourregistrationtoshowthatProBrookPropertiesareyourmanagingagents.ProBrookPropertiesRegistrationNumbers:GlasgowCity: 258878/260/14231Renfrewshire: 258878/350/14231WestDunbartonshire: 258878/395/09521EastDunbartonshire: 258878/200/14231EastRenfrewshire: 258878/220/31471NorthLanarkshire: 258878/320/09111SouthLanarkshire: 258878/380/09171ElectricalEquipment(Safety)Regulations1995Plugs&Socketsetc.(Safety)Regulations1994Undertheaboveregulations,theLandlordhasadutytoensurethatallelectricalinstallationsandequipmentsuppliedissafe.Thesesafetychecks(ECIR)havetobecarriedoutatleastevery5yearsandmustincludeanappliancecheckreport(PAT)onallappliancesprovidedbythelandlord.ECIR'sandPAT'smustbedocumentedontheformsspecifiedundertheguidance.Inaddition,allappliancescheckedmusthavetestlabelsplacedonthem.GasSafety(InstallationandUse)Regulations1994(Amended1996)Allgasappliancesandinstallationsinusewithinapropertybyatenantmustbecheckedandconfirmedassafeatintervalsofnotmorethan12months,byaGASSAFEregisteredgasengineer.Avalidsafetycertificatemustbeissued,acopyofwhichshouldbedisplayedinthepropertyandgiventothetenant.Recordsmustbekeptofthedatesofinspections,ofdefectsidentified,andofanyremedialactiontaken.Werecommendthisnottobeinstructeduntilasuitabletenantisfoundtoensureyoureceivevalueformoneyontheexpirydateofthetenancy.

TenancyDeposit(Scotland)Regulations2011(TDS)UndertheTDStheLandlordhasalegaldutytopaydepositstoanapprovedtenancydepositschemethatwillsecurethedeposituntiltheendofthetenancy.Thelandlordisalsorequiredtoprovidethetenantwithkeyinformationaboutthetenancyanddepositwithin30workingdaysofthebeginningofthetenancyinaccordancewiththetermsoftheregulations.ProBrookPropertiesuseSafeDepositsScotlandastheirdepositschemeprovider.EnergyPerformanceCertificates(EPC)ThisEUledlegislationwasbroughtintoplacein2008andrequiresallresidentialpropertytoprovideanEPCtobedisplayedatthepropertyandavailableforviewingbyprospectivetenants.Theenergyefficiencyratingisrequiredtobedisplayedonalladvertsandthereforemustbeobtainedpriortothepropertybeingadvertisedforlet.Legionnaire'sDiseaseRiskAssessmentLegionellabacteriaarefoundinthenaturalenvironmentandinmostwatersystems.Intherightconditionsthebacteriacanmultiplyandincreasetodangerouslevels.Itisnowthelawthatifyouarerentingoutyourpropertythenyoumusthavearegularriskassessmentcarriedoutinordertoreducetheriskoftenantscontractingthediseasefromwater-borneinfections.Allwatersystemsmustbeproperlymaintained.SmokeAlarmsInaccordancewiththenewRepairingStandards,allpropertieswhicharerentedoutshouldhaveahigh-levelprovisionofsmokealarms.Anypropertybroughttothemarketforlettingforthefirsttimeorexistingpropertiesrequiringtheexistingbattery-operatedsmokealarmtobereplacedmustbefittedwithanewhard-wiredone.Thisincludesaheatsensoralarmfittedtothekitchenaswellasallroomsbeingfittedwithahard-wiredsmokealarm.Housing(Scotland)Act2006(Chapter4Part1)-RepairingStandardThelandlordmustensure,atalltimesatthestartofandduringthetenancy,thatthepropertymeetstheRepairingStandard.InorderforahousetomeettheRepairingStandard:•itmustbewindandwatertightandreasonablyfitforhumanhabitation;•thestructureandexteriorofthehouse(includingdrains,guttersandexternalpipes)mustbeinreasonablerepairandproperworkingorder;•theinstallationsinthehouseforthesupplyofwater,gasandelectricityandforsanitation,spaceheatingandheatingwatermustbeinreasonablerepairandproperworkingorder;•anyfixtures,fittingsandappliancesprovidedunderthetenancymustbeinreasonablerepairandproperworkingorder;•anyfurnishingsprovidedunderthetenancymustbecapableofbeingusedsafelyforthepurposeforwhichtheyaredesigned;and•theremustbeasatisfactoryprovisionofsmokealarms.

TheFire&Furnishings(Safety)Regulations1988(Amended1989&1993)Anyspecifieditemssuppliedinthecourseoflettingapropertymustmeetminimumfire-resistantstandards.Theregulationsapplytoallupholsteredfurnitureandfurnishingsincludingbeds,headboardsandmattresses,sofa-beds,pillowsetc…Theydonotapplytoantiquefurnitureorfurnituremadebefore1950,bedclothes,loosecoversformattresses,pillowcases,curtains,carpetsorsleepingbags.Mostitemswhichcomplywillhaveasuitablelabel,howeverifyouareinanydoubt,ourrecommendationistocheckwiththemanufacturerofsaiditem.CivicGovernment(Scotland)Act1982(LicensingofHomesinMultipleOccupation)&anysubsequentordersTheLandlordisentirelyresponsibleforensuringthattheyhavethenecessaryHMOlicenceforensuringtheycomplywiththeaboveregulations.ShouldtheHMOLicenceexpire,ProBrookPropertieswillnotacceptanyliabilityforensuringanewapplicationismadeandLandlordsshouldnotethatthelocalauthoritydonotissuereminderstoapplyforrenewal.ItremainstheLandlord’sfullresponsibilitythroughouttheperiodoftherentaltoensurethatanappropriateHMOLicenceisinplace,ifapplicable.

FullyManagedServiceVSLetOnlyService

Nowthatyou'vetakensometimetoreadaboutourfantasticservicewecanofferyou,pleasehavealookatthecomparabletableshownbelowtoseewhatservicesuitsyoubest.

ServiceAvailable FullyManaged LetOnly

FreeNoObligationPropertyValuation-Expertandin-depthknowledgeprovidingyouwithaccurateandinformativeinformationonhowtomaximiserentalincomeandtomaintainyourinvestment

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Secureandstringentreferencechecksensuringanytenantriskelementisminimised.VerifyingPrimaryIdentification,mostrecentbankstatementsandlast3monthswageslipsalongsideadetailed&fullycomprehensivecreditcheckofeachtenant/guarantor&landlord/employmentreferencechecks

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AdvertisementonseveralleadingwebsiteportalsincludingRightmove,S1Homes,Citylets&ProBrookProperties

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Professionalphotographs,propertydescription&floorplan

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Comprehensivesignageerectedatthepropertyadvertisingitforlet

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Accompaniedviewings.Wewillcarryoutallviewingsforyouuntilthepropertyhasbeenreservedbyaprospectivetenant.

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PreparationoftenancypaperworkincludingPrivateResidentialTenancy(PRT),allsafetycertificatesandinventorycheckinandcheckout

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Collectionofmonthlyrentandforwardingtolandlordviafasterpaymentsmethodwithin10daysofreceipt

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Collectionof6-weekdepositandtransfertoSafeDepositsScotland(SDS)inlinewithgovernmentlegislation.WewillregisterthedepositwithSDSandwillliaisewiththematCheckOutifanydisputeariseswiththetenantwithregardstotheconditionoftheproperty

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Tenantcheckout.Assessmentofconditionofpropertyatendoftenancyanddetermininganydilapidations(fairwearandtearapplicable)

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Nohiddencharges ü ü

Proactive,informative,efficientandpersonalisedapproachtoallofourclients

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NotifyingCouncilTaxandUtilitycompaniesofperiodsofoccupationandtowho'sresponsibilitytheperiodfallsuponatMoveIn/MoveOutstage

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Regularpropertyinspections.Wewillarrangetovisitthepropertytoensurethepropertyisbeinglookedafterandtoeradicateanypotentialmaintenanceissues

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Advise&assistonregulationsincludingLandlordRegistration,GasSafetyChecks,ElectricalSafetyTests,PATtesting,Smokealarmrequirements,LegionnairesDiseaseriskassessmentandEPC's

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Collectionofrentonfirstofeachmonth(unlessotherwiseagreed)andforwardingtothelandlordbyfasterpaymentsmethod(bacs)withamonthlystatementemailed

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Liaisewithallpartiesandinsurancecompaniesforanyinsuranceclaims

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Pursueanyrentarrearswiththetenant,priortolegaloptions

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RentreviewsinlinewithnewPRT ü X

24-houremergencycontact-tenantshaveadedicatedmobilenumbertocallforanypropertyrelatedemergencyoutofbusinesshours

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Accesstoexcellenttradesmenwithlowcostpricingshouldanymaintenanceissuesarise

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Testimonials

Pleasetakesometimetoreadthroughwhatotherclientsthinkofourproactive,professionalandinformativeservice:

"TerraceHillhasusedProBrookPropertiesforover300residentialinvestmentunitswhichformpartoftheirScottishportfoliosince2007.WearealwaysimpressedwithDavid'sattentiontodetail,professionalismandenthusiasmandmostofallhisabilitytofindgoodtenantsfastandreducevoidtimes."

MandyKelly-ResidentialInvestmentDirector-TerraceHill

"ArimhaveworkedcloselywithDavidforthelast7years,toletunitsacrossGlasgowandtheCentralBelt.Wehavealwaysfoundhimtobeverythorough,knowledgeableandresponsibleandheconductshimselfinaprofessionalmanneratalltimes."

CherylRisk-ClientServicesDirector-AllsopResidentialInvestment(Arim)Limited

"MyselfandmyfamilyrentedapropertythroughDavidandcannotsinghispraiseshighlyenough!AfewmaintenanceissueswerecarriedoutduringourtenancyandnotonlydidDavidliaisewithmyselfandthelandlordwithabsoluteease,hisconscientious,friendlyandprofessionalapproachdefinitelysetshimapartfromothers.IhavenohesitationinrecommendingtheprofessionalandefficientserviceDavidandProBrookPropertiesofferstoLandlordsandTenants."

StevieWoods-HeadGoalkeepingCoach-CelticFC

"IhaveusedDavidandProBrookPropertiestoprovidelettingandmanagementadviceforanumberofyearsandIhavebeenabsolutelydelightedwiththeexcellentservicefromdayone!Ihaven'thadasingledaywithoutrentalincomewhilstDavidhasbeenprovidingadviceandanymanagementissuesthathavearisenhavebeendealtwithquicklyandatreasonablecost.IhavehadnohesitationinrecommendingDavidandhisteamtootherfriends,whohavebeenequallyimpressedwiththeserviceheandhisteamprovide."

JohnRamage-SeniorSurveyorCRBELimited

"FromworkingwithDavid,Ihavefoundhimtobeprofessional,knowledgeableandefficient.Theinstructionshecompletesareconsistentlyontimeandtoahighstandard.DavidwillalwaysgotheextramileandifeveryoneIworkedwithwasthisgood,myjobwouldbeeasy!"

HelenIngram-LettingsAccountManager-EvolvePartnership(Inventories)

"IfirstcameacrossDavidBrookerofProBrookPropertiesinJuly2013whilebrowsingtheInternetandamdelightedthatwhathadbeenachancediscoveryhasbecomesobeneficialtome.Thedepressedhousingmarketin2013resultedinmereluctantlyhavingtoacceptthepart-exchangeofaflatinGlasgow,withtheurgentneedtoletitatagoodrateforayearortwo.ItwaswithamazingspeedthatDavidfoundourfirsttenantand,sincetheendoftheirlease,asecondone(atanincreasedrentalrate).Hiscontactswithotherlandlordsevenenabledhimtoarrangeformyflattobefullyfurnishedatminimalcostwithfurniturediscardedfromanotherflat.Monthlyaccountingisroutineandwelldocumented,withrentalpaymentsreceivedpromptlyintomyaccount.Hehasarrangedforaminorrepairtokitchenequipmentwithoutmehavingtodoanything.Infact,aftermeetingDavidonthepremisesandsigningthepaperworktherehasbeennothingthatIneeddo.Wearedelightedwiththeservicethatheprovides,bothinfindingtenantsinthefirstinstance,andmaintainingtheflatthereafter.Heistotallytrustworthy,andIfullycommendhisservices."

NickTimmins-PrivateLandlord-ThePinnacleBuilding

"DavidwashighlyrecommendedtomefromatoppropertycompanyinLondon.Ipreviouslyhadaseven-yearrelationshipwithanotherlettingagentwhoseemednottoshootstraight.IexplainedmyneedsandDavidassuredmethathewouldhandlemysmallportfolioofsixproperties.Inthefirst

yearhedidexactlythat.Ihavehadnoproblemswhatsoeverandherunsatightship.MytenantsareallhappyandsoamI.Ihighlyrecommendhisservices.It'sveryrefreshingtoworkwithsomeonesoprofessionalandtellsyouhowitiswhileprotectingyourinterests."

John-HarryJackson-PrivateLandlordofsixproperties

"WehavebeenusingDavidBrookerandProBrookPropertiesasourlettingagentforalmost6yearsnowandwecouldnotbehappierwiththeservicewehavereceived.Davidhasgivenusgreatadviceovertheyearsandhasdealtwithanyissueswithourpropertyinatimelyandprofessionalmanner,keepingbothusandthetenantshappy.Ourpropertyhasneverbeenunoccupied.Asoverseaslandlords,hisserviceandattentiontodetailhasbeeninvaluable.WewouldhighlyrecommendDavidtoanyprospectivelandlordandhavedonesotomanyfriends."

Adele&CraigHannigan-PrivateLandlords

"David,Ialsowantedtosayamassivethankyou.Youhavebeenagreathelpthroughoutthewholeprocess.AnyquestionsI'vehadyouhaveansweredextremelypromptlyandhavebeenagreatsupporttomebeingafirst-timelandlord.Youhaveofferedapersonal,professionalandefficientservice."

KirstyMcCallum-SeniorBranchManager-OfficeAngels&first-timelandlord

"DearDavid,canItakethisopportunitytosayhowniceandprofessionalEmmawas.We'veseenalotofpropertiesandbothmyhusbandandIcommentedshewasbyfarthenicestandmostprofessionalpersonshowingusaflat."

Mr&MrsJohnstone–Tenants

“ProBrookhavemanagedmyrentalpropertyforjustunderayearandI’vefoundthemextremelyhelpfulinadvisingandassistinganew(andnervous)firsttimelandlord!Theiraccesstotriedandtestedtradespeoplegivesaddedvaluetoo.”

KimVanDeere–Firsttimelandlord

“HavingworkedinconjunctionwithProBrookPropertiesforseveralyearsnowIhavealwaysfoundthestaffverypolite,courteousandeasytodealwithoverthisperiod.ThelevelofattentionthatyoureceiveisexcellentandIcouldn’trecommendProBrookHighlyenough.”

DuncanMartin–LandlordandContractor

“UseProBrooktoletmyproperty,theyhavealwaysbeenveryprofessional,happytogiveadviceandkeepmeuptodatewithanychangestolegislation.Definitelyrecommended.”

Alan–Landlord

“Greatserviceandveryattentivestaff.SpecialthankstoEmmaforherhelpthroughoutmytenancy.”

MohammedHassan–Tenant

“IhaveworkedalongsideProBrookPropertiesinaprofessionalcapacityforseveralyearsnowandhavewitnessedfirst-handtheirunparalleledlevelofserviceandcommitmenttotheirclients.Thewholeteamare100%focusedonprovidingthebestqualityofservicetotheirclientsandcustomers.GoingaboveandbeyondissimplybethenormwhenProBrookareinvolved.Firstclass!”

IanShepherd–OperationsDirector–JCLindsay