INNOVATETHROUGH MOTIVATION

Proactive IT SolutionsJAN B. MICHANEK , SEDABjbm@sedab.se

Agenda

• About Us• IT Challenges• Our Approach• Our service offering• …Next Steps

About UsSEDAB

•Pre-eminent Managed Service Provider– “Provide organizations with predictable, business-focused IT

services that optimize operations, manage risk and deliver measurable business value to our customers.”

•Experience– 25+ years in operation– Focus on hotel, transportation and legal – ITIL among other frameworks

•Comprehensive Services Offerings– Proactive– Managed

•Capable– Run our own server farm– Holds a number of certifications related to our operations– Has several established strategic partnership's

• Unpredictable, costly downtime– Staff and corporate productivity are impacted when your

systems are not functioning properly

• Managing IT Costs– Amount and predictability of ongoing cost

• Management Time– Time and effort of non-technical staff overseeing problem fixes

• Risk and Exposure– Security– Data loss or theft– Compliance uncertainties– Interruption of vital IT services

• Strategic Issues– Lack of accountability or ownership of problems– Lack of optimization

IT ChallengesISSUES IMPACTING YOUR BUSINESS

Our ApproachPEOPLE, PROCESS & TECHNOLOGY

Our Approach

Assess

Detailed analysis of your current environment, reporting on issues and actionable items.

On-board

Initial maintenance activities, projects, and remediation required to stabilize your technology.

Manage

Ongoing delivery of monitoring & maintenance designed to keep your business optimized.

Protect

Application of industry best practices for security & backup management.

Optimize

Enterprise class technology and staff to keep your infrastructure optimized. Critical issues are identified, reported, and resolved in real time.

PEOPLE, PROCESS & TECHNOLOGY

Network & Security Operations CenterSUPPORTING YOUR BUSINESS IN THE BACKGROUND

SEDAB NSOC

Our Services

Essential IT Support• Our team of field engineers and NOC

support group are available to assist with

all your day to day IT support or project

requirements.

à la carte • Individual IT services that target a specific

need, allowing you to select only the

services you require.

Proactive• Management plan designed to support key

IT systems. Delivers value through

operational reliability and preventing

issues.

Managed• Fully outsourced solutions, designed to

fulfill an organizations entire IT

requirements.

FLEXIBLE SOLUTIONS TO MEET YOUR NEEDS

Essential IT Support

Resolution Speed:• Onsite & Remote Assistance

Pricing:• Competitive hourly rates• Discounted blocks available

Essential for all Businesses:• All clients receive

• Access to our NOC Engineers• Regular asset, network health

& warranty reporting• Advanced diagnostic

technology

DAY TO DAY TECHNOLOGY SUPPORT

à la carte CUSTOMIZABLE MENU OF SERVICES

• Simple, cost effective

solutions that meet

your specific

requirements.

• Select the right mix of

services for your

business.

• Customize a unique

solution tailored to

your specific needs.

À la carte Options Description

IT Support Essentials Having trouble keeping track of you IT assets? Wish you had a better way to get faster support? This is the answer for you.

Professional Monitoring There is no better way to know what is going on in your IT environment and therefore, no better way to speed up recovery when an issue occurs.

Patch Management Never worry about having your patches up to date again. Let the experts ensure that your windows and non-windows patches are at a secure level.

Managed Anti-virus Total desktop security solution including Anti-Virus, Anti-Malware, Hosted Intrusion Protection.

Managed Anti-spam 80% of all virus are delivered via email. This service offers perimeter protection preventing unwanted email and spam from reaching your network or users.

Managed Backup Ensure business continuity through scheduled back-up of critical data and restoration in the event of data loss. Apply industry best-practices for the protection of your data against loss through regular on-site backup.

Managed Replication Moving your data offsite daily provides an additional layer of protection in the event of a disaster at your site. Critical data and restore information is housed in our secure data center.

Managed Compliance Reporting Meet regulatory compliance requirements for less than your phone bill each month. Being prepared for the audit is much cheaper than paying for it.

Proactive

• Significantly improved overall system reliability and performance

• IT spending focused on issue avoidance and service optimization rather than ‘fighting fires’

• Predictable network and system management costs

• Improved security

• An outsourced IT management solution

NETWORK MANAGEMENT, MAINTENANCE & MONITORING

Program Elements

Included Services

Proactive Server Advanced Performance MonitoringKey Application Maintenance

OS Patch ManagementScheduled Preventative Maintenance

Proactive Workstation

OS Patch ManagementScheduled Preventative Maintenance

Availability Monitoring

Proactive Backup Backup Deployment & ConfigurationBackup Performance Monitoring

Backup Software UpdatesScheduled Backup Jobs

Proactive Support Quarterly Network Health ReviewAdditional Network, End-user & Network

Support Billed at T&M Rates

Proactive Security Anti-Virus Monitoring & ManagementAnti-Spam Monitoring & Management

Proactive Network Router/Switch Monitoring

Fully Managed

• Total cost predictability• A single monthly fee for a complete IT

solution• Lower total cost of ownership and

management

• System reliability and performance• Highest level of response to issues• Minimize risk of intrusion, data theft

and lost productivity

• Focus on your core competence and not your network

• Costs less than hiring internal IT staff

FULLY FIXED FEE IT OUTSOURCING

Program Elements

Included Services

Managed Server Advanced Performance MonitoringConfiguration Management

Key Application MaintenanceOS Patch Management

Real Time Server OptimizationScheduled Preventative Maintenance

Managed Workstation

Advanced Performance MonitoringConfiguration Management & Enforcement

OS Patch ManagementReal Time Workstation Optimization

Scheduled Preventative Maintenance

Managed Network Firewall Management & MaintenanceRouter MonitoringSwitch Monitoring

Managed Security Anti-Virus MonitoringHosted Anti-Spam

Integrated Anti-Virus ManagementRegular Vulnerability Scanning

Managed Backup Backup Deployment & ConfigurationBackup Performance Monitoring

Backup Software UpdatesScheduled Backup Jobs

Data Center Replication & Disaster Recovery Planning

Managed Support Monthly Network Health ReviewUnlimited Network, End-user & Network

Support

Next Steps

1) Select Services

2) Technical Assessment

3) Solution Proposal