ProCourier provides same-day document andsmall package delivery services via ground and airtransportation to 500 of the largest and mostrespected Financial, Law, Accounting and RealEstate firms in Southern California. Our business

is based on personal service at the local level. Providing notonly the most timely, responsive and cost-effective servicesavailable but also the facilities, communications systems andpersonnel needed achieve precise results 24 hours a day, 365days a year. ProCourier is a highly diversified outsourcing solutionsprovider representing a unique combination of service capa-bilities that include special messenger, scheduled delivery, aircourier and attorney services including court research and fil-ing services, service of process, and investigation. It is this

blend of complimentary services thatallows us to truly perform the requests ofour clients.We understand that service failures canmean much more than just a disruption tothe flow of business. That’s why we arecontinually capitalizing on opportunitiesfor innovation by researching and develop-ing new applications for advanced commu-

nication. Mobile data, electronic invoicing and proprietarysoftware that includes interactive Internet and secured digitalweb environments, are all features we are creating to provideour clients with the seamless relay of real-time information.Information that empowers our clients with the tools theyneed to conduct their business with confidence. We like to think of our services as an investment in ourclient’s infrastructure. Conducting ourselves professionallyand with the same high standards, we aim to be the represen-tative extension of each and every one of our client’s busi-nesses. Adapting to their needs. Exceeding their expecta-tions. It is this professionalism and responsiveness that hasearned us our reputation. At ProCourier, we believe beingthe best in our industry means ensuring our clients success. Itmeans, doing what we do best.

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Company Profile

largest best?We don’t think size has anything to do with it. Infact, we believe being the best has to do withone thing. Customer satisfaction. We attributeour success to this. Building the strongest cus-tomer loyalty in the industry by building trustand confidence in our capabilities.

Does being one of the mean being the

Year Founded1991

Type of BusinessCalifornia Corporation

PrincipalsRobert Faulkner & Terry Tomich

Office LocationsLos Angeles, Orange County, San Diego County

Employees Company Wide500

Industry Ranking2

LicensedL.A. City Business License #294415-92

MTR #80600L.A. Co. Process Servers #3015

Insurance Coverage$5,000,000 General Liability Coverage

$1,000,000 Errors and Omissions# 382-99 Unit 0000459-01/01/00 Workers Compensation Policy

$1,000,000 per Occurance

BondsProcess Servers, Photocopiers and Messengers

Banking ReferencesBank of America Grand Avenue/Los Angeles Office Comerica Bank /Long Beach Office

Trade ReferencesCAPPS California Association of Photocopiers and Process Servers

NAPPS National Association of Professional Process ServersCDA California Delivery Association

MCAA Messenger Courier Association of the Americas

Client ReferencesUS Bank. Comerica Bank. Washington Mutual. City National Bank.

KPMG Peat Marwick. Deloitte & Touche. Ernst & Young. Consolidated Reprographics. Ist American Title. Southland Title. Commerce Escrow. Chicago Title.

Sheppard, Mullin, Richter & Hampton. Sedgewick, Detert, Moran & Arnold.Bonne, Bridges, Mueller, O'Keefe & Nichols. Danning Gill, Chapman, Bird & Gray.

Federal I.D. Number95-4305481

V I T A L S T A T I S T I C S

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T E L : ( 2 1 3 ) 4 8 1 - 8 1 0 0 F A X : ( 2 1 3 ) 4 8 1 - 8 2 9 9O R A N G E C O U N T Y S A N D I E G O C O U N T Y

1 7 9 2 1 S k y P a r k C i r c l e , S t e C , I R V I N E 9 2 6 1 4 9 4 8 4 C h e s a p e a k e D r . S t e # 8 0 3 , S a n D i e g o , C A 9 2 1 2 3 T E L : ( 9 4 9 ) 2 5 1 - 1 7 7 7 F A X : ( 9 4 9 ) 9 5 5 - 2 3 5 7 T E L : ( 8 5 8 ) 8 7 4 - 0 7 1 0 F A X : ( 8 5 8 ) 8 7 4 - 0 7 0 5

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At ProCourier, we believe “creating a customer”to be our single most important objective.Building trust and confidence in our capabili-ties and establishing customer loyalty. Ourbusiness depends on it. Our success and con-

tinued growth depends on it. Our customer’s depend on it.We understand that customer service doesn’t end when wecomplete a job. That the customer support we provide beforeand after, is equally as important. We believe in building arelationship that extends beyond what is to be expected of us,to include exceptional customer support. It means being pro-active. Anticipating our clients needs and resolving issuesbefore they happen. It means finding new ways to improveour level of service, from managing accounts to providingtimely and accurate information.

ProCourier’s Customer Service departmentwas created to do exactly this. To ensurepeace of mind by providing comprehensiveclient account management from CustomerService Representatives to Sales AccountManagers and On-site Facilities Managers. Whether we are providing hands on qualitycontrol from within a client location or realtime status updates over the phone, our

dedicated staff is fully trained and equipped to respond toeven the most complex situations. ProCourier’s client support program is maintained to system-atically and strategically enhance the overall quality of ourservices. Greater efficiency and productivity are developedthrough client education, by communicating relevant infor-mation accurately. We are focussed on providing the mostcustomer-friendly experience possible. Simple and hassle-free. Immediate and accurate. We understand this to be the key to our success. By helpingour clients to focus on their business, we are more able tofocus on ours. By listening to their needs, we are better ableto adapt and meet their demands. An ongoing process, we areworking to build relationships that last. .

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Customer Service

And to focus on your business. On servicingyour clients. To forget about the details. Abouteverything being completed on time. Preciselythe way you wanted it. Exactly the way youwould do it. With the same professionalism.And courtesy. The way your client expects it.

we want youto

relax

C u s t o m e r S u p p o r t P r o g r a m

Customer Service Representatives

ProCourier employs over 15 senior customer service representative on average, company wide. Each under-goes thorough screening and computer systems training to ensure accurate customer order entry. Each repre-sentative is knowledgeable of all company policies and procedure and service protocols to ensure timely andprecise answers to customer inquiries. ProCourier ’s customer service representatives are monitored withMerlin Telemarketing Software developed to maintain efficiency and to limit order entry sequences to 60 sec-onds or less. Our customer service back-up plan also ensures limited response and “holding” periods per call.

Account Management

ProCourier designates account managers to monitor and maintain client invoice and billing inquiries, each famil-iar with the special requirements and custom features specific to each account. Invoice and past job inquiriesare available and can be reproduced on hard copy, diskette or through facsimile.

Account Executives

ProCourier ’s sales force is equipped to provide in-depth account management that includes executive sales,meeting with decision makers to analyze and create workable and cost effective solutions that promote the bestpossible service available. Company information and service descriptions are further enhanced through on-sitedemonstrations and through comprehensive promotional materials that include corporate capabilities brochuresand future on-line tutorials. Account representatives manage and monitor client accounts on a daily basis toensure consistent and reliable service is maintained.

On-Site Facilities Management

ProCourier provides designated on-site managers to facilitate customer service support and service continuityfrom within a client location. Each is equipped with an on-line computer terminal to process and monitor cus-tomer order requests in real time. Each is uniformed and trained to manage ProCourier field personnel and toconduct his or herself in the professional manner dictated by the client’s policies and procedures.

L O S A N G E L E S1 7 0 6 S o u t h F i g u e r o a S t r e e t , L o s A n g e l e s , C A 9 0 0 1 5

T E L : ( 2 1 3 ) 4 8 1 - 8 1 0 0 F A X : ( 2 1 3 ) 4 8 1 - 8 2 9 9O R A N G E C O U N T Y S A N D I E G O C O U N T Y

1 7 9 2 1 S k y P a r k C i r c l e , S . t e C , I r v i n e , C A 9 2 6 1 4 9 4 8 4 C h e s a p e a k e D r . S t e # 8 0 3 , S a n D i e g o , C A 9 2 1 2 3T E L : ( 9 4 9 ) 2 5 1 - 1 7 7 7 F A X : ( 9 4 9 ) 9 5 5 - 2 3 5 7 T E L : ( 8 5 8 ) 8 7 4 - 0 7 1 0 F A X : ( 8 5 8 ) 8 7 4 - 0 7 0 5

O N - L I N E @ h t t p : / / w w w . p r o c o u r i e r . c o m T O L L F R E E ( a l l o f f i c e s ) : ( 8 0 0 ) 8 3 4 - 7 5 7 9

At ProLegal, we realize the ability of a lawfirm to manage a case effectively, its ability tomaneuver and execute legal strategies, isdirectly related to the capabilities of its attor-ney service. Simply failing to perform the

most rudimentary task, such as filing a document on time, canhave serious repercussions for a law firm and its business.Each case, each client, a law firm’s very reputation, all rest onthe liability that is incurred by an attorney service and everyservice request outsourced to it. That’s why we have taken every precaution to ensure a lawfirm’s ability to represent it’s client successfully. Like attract-ing and employing seasoned legal professionals such asFederal Court Clerks. People that teach attorney’s court pro-cedures. People that know the courts and courtroom idiosyn-

crasies better than attorneys themselves.Our in depth knowledge of the legalprocess is what distinguishes ProLegal.Leveraging our industry-to-industry knowl-edge, we are able to expedite even the mostcomplex and demanding requests entrustedto us. ProLegal is an attorney service thatdelivers workable solutions. By offering acomprehensive and cost-effective approach

to total outsourcing, it is designed to enhance the capabilitiesof the full-service, multi-location law firm. ProLegal specializes in on-demand and scheduled court fil-ing, State and Federal court research and document retrieval,service of process and investigation and after-hour air courierservices. As a wholly owned subsidiary of ProCourier,ProLegal is supported by its staff of over 200 operatives in thefield. Which means we are able to provide seamless pick upand delivery to all courts and locations throughout SouthernCalifornia. And through strategic alliances with state andnational associations, we are able to execute these servicesanywhere in the United States. ProLegal is this unique synthesis of legal industry knowledgeand delivery excellence. A proven combination that surpass-es an attorneys expectations.

attorneys

Attorney Services

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In court that is. Court rules. Court procedures.Case management. Trial procedure. Jury proce-dure. How to conserve judicial economy. Exhibitrules and guidelines. What a docket sheet is.Where to find court records. Courtroom guidelines.How not to aggravate the judge.

how to behavewe’ve shown

Los Angeles Superior Court receives more fileddocuments each day than any other court in theworld. Volumes representing millions of dollarsin legal fees and civil actions seeking billions incompensatory damages. Thousands of docu-

ments filed or rejected. Thousands of files pulled fromrecords. Many lost and misplaced in a system that is well,less than perfect. At ProLegal , we understand the necessity for quality controlin an environment that is chaotic. That’s why we maintain afull-time presence in the courts utilizing court managers withover ten years court experience. Managers that know thecourts and all of its quirks as well as any clerk, who “knowthe ropes” and can “pull the right strings” to expedite anymanner of request. It’s how we are able to maintain the high-

est level of service. Research requests thatare recovered and delivered sooner. Moredocuments that are filed successfully. Andwith on-line laptop communication anddirect telephone lines installed at the court,communication with our clients becomesinstantaneous. Allowing us to correct doc-uments immediately. Ensuring that eachdocument is scrutinized and meets the

requirements of the court. Advancing fees when necessary.Making simple or complex changes that only trained andexperienced court managers will notice. Special handling thatis standard operating procedure with each and every docu-ment that passes through our hands.The depth and knowledge of the ProLegal staff extendsbeyond the courts to include its officers and its staff of over 75 dedicated personnel. Each one trained and accomplishedand abreast of the rules and procedures of the many SouthernCalifornia court systems. Each one comprising a system thatis both efficient and exact. A system that is evolving andalways improving in an ongoing attempt to remain singularlyrecognized as a professional and distinctly personal serviceprovider.

Court Filing and Research Services

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Wouldn’t it be nice if we had a desk and direct phonelines so that we could communicate with clientsdirectly. And a lap top computer connected on-lineto receive orders in real time. Wouldn’t it be conven-ient if we could e-mail and fax directly and knewevery clerk in the court by their first names? We do.

ouroffice

We can tell you stories. About servingpapers on the unsuspecting. About theunique expressions on their faces whenthey are handed papers and how we’vesurvived their reactions. Like the time we

served an evasive witness who was hiding in the lavatory stallat a fast food restaurant. Or the movie star who thought thatwe only wanted his autograph. And another who thought wewere his parking valet. We’ve been abused. Cursed at.Chased by attack dogs. And roughed up by seemingly harm-less old women. But somehow, someway, we have managedto serve them all. In fact, we go to great lengths to completeservice. ProLegal employs a comprehensive staff of process serversthroughout its Southern California offices, each of which is

required to be licensed and bonded with theState of California. We ensure legally validand timely services with strict attention tospecial instructions. Our process serversare fully-trained internally and throughassociation seminars to handle any type ofprocessing serving assignment; even themost complex assignments that involvelong term “stake-outs” and multiple serves

within a single corporate entity. ProLegal’s staff is equipped with comprehensive databasesand software to perform skip-tracing and asset searches onindividuals and corporations, providing cross-referencedsearches of individuals evading service or corporations withunknown addresses. And with exclusive alliances throughNAPPS (National Association of Photocopiers and ProcessServers) and CAPPS (California Association of Photocopiersand Process Servers) we are able to perform these servicesanywhere in the United States. ProLegal’s process servers arethe only employees in our company who are not required towear a uniform and identification badge. With all that weexpect of them, we thought it was only fair. After all, theyneed every advantage they can get.

Service of Process

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Serving an evasive witness can be a difficult anddangerous job. It requires an unique breed ofindividual. Stealth-like. Creative. A student ofhuman behavior. A master of disguise. One whois willing to take risks. Basically, not your every-day, run-of-the mill employee.

mastersofdisguise

Over 500 of Southern California’s leadingFinancial, Legal, Accounting and Real-EstateInstitutions entrust ProCourier with some oftheir most valuable assets every day. Bankdeposits, legal documents, client-sensitive

materials, personal and confidential papers, computer hard-ware and proprietary information are just a sampling of themany varied items we transport through scheduled route andspecial on-demand delivery. It is our ability to perform con-sistent and secured delivery that has enabled ProCourier tobecome the second largest messenger/courier company in justseven years. By providing our clients with one of the highestdelivery success rates in the industry, we have earned our rep-utation as one of the most trusted and reliable delivery serv-ices available today.

ProCourier dispatches over 250 uniformedfield operatives daily from Los Angelesand Orange County office locations, eachequipped with state-of-the-art, two-waycommunication technology, each trained torepresent our clients professionally. Thiscomprehensive network of offices and per-sonnel, combined with exclusive strategicindustry alliances, enables us to perform

deliveries within an hour or over several hundred miles withgreater ease and efficiency. Increasing our overall coverage,we are now more able than ever to respond to on-demandrequests, guaranteeing pick-up and deliveries with greaterprecision and accuracy. Our couriers have remained employed with us for over fouryears on average. Unique in an industry wrought with turnover, this allows us to selectively dedicate experienced staffthat have become intimately familiar with the special needs ofeach of our clients. Familiar faces that our clients appreciate.Secure and safe management our client’s assets. At ProCourier, we believe that our business was built on eachand every delivery we’ve made. One “on-time” delivery at atime. Time and time again. For more information, see reverse side.

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packagesayearAnd log enough miles to travel to the moon andback several times. Over 250 drivers makingover 6,000 stops. From San Francisco to SanDiego. Boxes and bank deposits. Inter-officepouches and packages. Documents and some-times even furniture. What’s a few more stops?

Special and Scheduled Delivery

we pickup and deliverover3million

It’s hard enough keeping an eye on your business with-out having to adhere to restricting deadlines.Deadlines that don’t revolve around your schedule.Inflexibility that forces you to rush, to make mistakes,to risk compromising your business.

At ProCourier, we realize that operating a successful businessin a global economy means functioning in every time zone. Itmeans starting a new day when most are closing their doors.Responding to clients at all hours, with confidence. That’swhy we provide “Same-Day” and “Next Flight Out”, “desk-to-desk” air courier services. Air courier that revolves aroundyour schedule. ProCourier provides document and small package deliverythroughout California and the United States. Through exclu-sive contracts with major airline carriers and industry associ-

ations, we are able to guarantee desk-to-desk delivery without deadline restrictionscommon to independent air package andcargo companies. Whether we are pickingup documents at 2pm or 2am, ProCourierpartners with all major airline flight sched-ules to ensure the most expedited deliveryavailable, sometimes delivering packageshours before traditional scheduled services.

And by coordinating airport arrival times with local courieraffiliates, we can ensure the same immediate, secure handdelivery. We provide that recipient verification is communi-cated automatically, as soon as a package is delivered andsigned for. Which means our clients spend less time trackingpackages, spending less time on the phone navigating throughmenus and listening to recordings. ProCourier’s air courier department is open 24 hours a day,365 days a year and equipped to handle any size and varietyof package and freight from envelopes to client inter-officepouches. Our non-consolidation policy ensures that air couri-er packages receive the same special handling we attribute toevery delivery we make and that the same dedicated staffensure its safe arrival. No deadlines. No restrictions. Justsolutions.

Air Courier Services

6:30pm. It slipped your mind. The meetings. Thedeadlines. The paperwork. And then it happens.You remember. Originals in New York by 9am! Nofaxing! No e-mail! No FedEx! The kind of situationyour doctor warned you against. The kind of situ-ation ambitious co-workers dream of.

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missed FedEx?