PriorityPlus Manual 2.5

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    Geiger 2010

    Lewiston, Maine 04241

    May 2011

    Online Order Entry 1.0

    Single Supplier Order EntryReference Guide

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    Table of Contents

    Introduction 3

    Using the Reference Guide 3

    PriorityPlus Support Contact Information 3Starting Your Order (NEW) 4-6

    Entering Your Customer Information (NEW) 6

    Working with Multiple Ship to Locations (NEW) 8

    Entering Your Product Information 9

    Specifications 10

    Art Selections 11-12

    Line Item View 12,13

    Working with Proofs 13,14

    Additional Charges 14,15

    Saving an Order 15Payment Screen 16

    Instructions to Total Care 17

    Use a Credit Card 17

    Review & Submit your Order 18

    Geiger Quote form 19

    Return to Review 20

    Cancel Order 20

    Low Margin Notification 20

    Tabs on Screen 21Submit an Order 21,22

    Email Notification 22

    Print Summary 22,23

    Duplicate a Previous Order 24 -26

    Rolled Windows 27-28

    Unexpected Errors/ Screen Shot View 28,29

    Multiple Vendor Orders See 2n Manual

    FAQs (Frequently Asked Questions) 30,31

    PriorityPlus (P+) Tips 32,33

    Contact information For questions about using PriorityPlus call (888)544-2800 or [email protected]

    Compatibility - Windows, Mac

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    What is PriorityPlus?

    PriorityPlus is a Online Order Entry System, brought to you by Geiger. Thesystem allows a user to enter an order directly online and submit the complete orderinto our database for verification.

    There are many opportunities for each user working with PriorityPlus. Creating a quotefor the customer that is easily submitted from quote status to completed order.Working on a Multiple Vendor order? No problem. PriorityPlus has a matrix to supporta variety of wearable sizes and styles. Working on an order and have to leave for anappointment? No problem our system saves as you move through each screen. AndPriorityPlus supports the duplication of a previous order from our Access1 database.

    This system is designed to take the place of the paper order form template. We

    promise faster order processing 60 Minutes or Less because the system is moreefficient and there is no re-typing or changing of your instructions. You have theopportunity to be completely paperless! You can print a Summary to a file within yourhard drive and/or a customer quote to submit via email.

    Using the Reference Guide

    As you move through the reference guide you will have screen shot examples of howPriorityPlus will display information to you.

    New Customer? New Production Partner? New Products No problem!All of your submitted orders will be verified and credit checked as usual.

    A Submitted order is one that you have completed through PriorityPlus andTotal Care will Verify the order, Approve and release the Purchase Order to theProduction Partner.

    The toll free number for PriorityPlus is (888)544-2800 or email [email protected]

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    Starting your orderEnter into PriorityPlus using your Access1 account. The PriorityPlus link is located in two places, directlyunder the Welcome Menu or in the center of the screen.

    Customer Lookup

    Start with the customer name, customer account number or contact name to begin your order. As youtype a few characters of the customer name or account number information into the Customer field, auto-fillfeatures are activated. *if your customer is newsee below for additional instructions.

    As you begin typing NIHON thesystem begins calling back to thedatabase to bring forward the information

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    To narrow down your search (due to many contacts at the same Company) you can use the client contact name.

    Click on one to select

    Click on one to select

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    To add a new customer, type in the beginning words/letters of the customer name. Then select createnew customer. Complete the customer name, the customer number will be assigned automatically. Selectyour CAG (Category Account Group), add the contact name, sold to address including street number andname, suite, building number and/or floor designation, city, state, zip code and country. The contactstelephone is required, fax & email are optional. Select OK and then continue.

    Then click OK, then NEXT to proceed to Customer screen.

    Click OK

    Select the CAG(Category

    Account Group)

    Click on Create customer to begin

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    Customer ScreenA Sales Order, your name & ID number is displayed for your reference. If your Shipping address and/or Billingaddresses choose the CHANGE button. You will have the chance to search for an existing contact address orselect New. The contacts telephone number is required. We will save this address within the customeraccount for future use unless this is an Event location marked for one time use. Select OK.

    Customer Screen ~ Address Information

    Add attachments withMulti-location information

    Choose Change for any addresses if applicable

    Search for existing Customer contact

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    Changing an address in the shipping field will flag the order during verification to update the system with theadjusted information. If Billy Smith is the contact for normal shipping and you choose to change this address toship to Norma Jean, our verification department will add the contact information to the account please usethe NEW button if Norma Jeans address is needed in the future.

    Working with Multiple Ship to locations use See Below & add an Attachment

    Once you are finished with address selection click Next to move to the Product Screen.

    Hint: as you move through each screen the order is Auto saved. You have the opportunity tomove away from this order and work with another. *If you experience any connection challenges,use your internet browser refresh to reload the webpage.

    When you choose See Below, the fieldswill auto populate with See Below in thenecessary fields.

    You MUST have a valid city, state, andzip. You can then attach your drop shiplist below.

    One Time use will not updateto the Customer Account. Itwill be used on this currentorder only.

    Add an attachment for Morethan one final ship to location

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    Products Screen *Single Vendor OrderUsing smart search technology our system will begin searching as soon as you start typing.

    Start with the first 3 or 4 characters of the Suppliers name or ASI number, if you are using a brand newsupplier dont worry, type NEW in the Find a Supplierfield and the name of the supplier in the SupplierName field, verifiers will ensure that the supplier is confirmed in the database for future orders. The smartsearch/auto fill will display options for selection. You MUST click on a selection displayed. In the Find a

    Product field begin with the first 3 or 4 characters of the product number or product name. Again, justcontinue typing the information for a NEW product and the verifiers will ensure that the product is confirmed inthe database for future orders. If the product is currently in the database the auto fill will display options forselection. You MUST click on a selection displayed. Click Add to Order.

    When you click Add to Ordera window opens to continue adding details for the line item.

    Add Order Item Window

    USE THE SCROLL BAR

    Fill in fields

    Add Quantity

    Add Net & Sale Pric(0.00 is acceptable

    Blank Goods is onlyselected when analternate company isproviding decorationOther is for neitherBLANK norDECORATED

    Use ASI# or Name of Supplier display search. Click on desiredisplayed product.

    Click Add to Order

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    SpecificationsBefore you complete the Shipping Instructions, clicking the Add button for Specifications will provideanother window view. Fill in the Product Color, Imprint Color and Imprint Instructions, Quote date, supplierContact name, Quote number and Factory Order Notes (instructions that only the supplier will see)

    USE THE SCROLL BAR

    Art Selection:Text

    Attach Art

    Art on FileArt to Follow

    Details onPage 11 & 12

    Factory Order

    Notes - Use thsection forALLsupplierinformation.

    These noteswill NOT show

    to the custome

    Use down arrowsexpand choices foship via/method

    Requested Ship d use calendar toselect (mandator

    In Hands date (Optional)

    3rd Party ShippingAccount

    Shipping Instructi use for specificnotes to the supp*these notes areviewable to the

    customer.

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    Art SelectionWhen you are working with a decorated product, you will need to select a method of how the

    Production Partner will receive the artwork, logo or text copy information. You will have 4 options: Text/Copy,Attach Art, Art on File or Art to Follow. You can select 1 or 4 but you must select at least one method.

    Text

    Selected check boxdisplays a Copyfield that requiresinformation.

    Only type what theCopy should be,this section allowsUpper & Lowercase.

    Attach ArtUse this checkboxSelect the plussymbol to displayyour hard drive

    files and select thefile(s) to attach

    Attachments with extensions of .exe not acceptable. The attachment limit size is 250MBand all at tachments are submit ted to your CRS upon approval of your order, notdirect ly to the production p artner.

    Click thedown arrowto view yourhard drive Find yourfile, click tohighlightand click OKto select.

    Add

    Remove

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    Art Selection Continued

    You have finished with Specifications. Click OK, then click ADD and you now have your first line item.

    Product Screen Line Item View

    Product line showing is the first line item on the new order. Click on the Modify button and it will display 4choices to work with that line. Edit, Duplicate, Request a ProoforDelete. (see next page)

    Art on FileUse this check box forprevious art

    This field requires aPrevious Date & PO#

    Add your Region code:E,W,S or N

    Art to FollowUse this checkbox fornotification thatart will follow ata later time

    Tip:All attached files are submitted to your Customer Relations Specialist forsubmission to the Production Partner. Any files that you wish to send on yourown would re uire ou to choose Art to Follow.

    Track your Marginand Estimated

    Commission here

    Tip: The ASI# andSupplier Name willstay filled in for yournext line item.

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    Selecting Edit will open the selected line item up for additions or changes, click Update to confirm.

    Selecting Duplicate will copy that line item exactly for example, if you are ordering 150 Grabber Clips thatwill have 2 separate colors, imprint instructions or completely different logos. Using the Duplicate button willallow less typing. Line 1 would hold 150 Grabber Clips, Blue with White imprint on one side with the NewHouse Logo. After you complete the details, click Duplicate. Line 2 will show exactly the same as Line 1 150 Grabber Clips, simply click Edit and update the Specifications with the next set of instructions; Orangewith Black imprint, with the Old House Logo, attach the corresponding logos. Then click Update.

    You now have two line items for 150 with specific instructions for each one.

    Product Screen Line Item View

    Select Request a Proofdisplays a roll down window to enter information for the desired proof.

    Request a Proof Email/Paper or Product Sample

    Line 1

    Line 2

    Select a bubble fordesired proof

    Add Net and/or Sell(0.00 is acceptable)

    Check mark box forVirtual, if desired

    Select deliverymethod for Proof, If

    Email, provide theemail address(es), IfFax, provide the faxnumber

    List the desired datefor proof

    *Ship date is arequired field

    Instructions for the Production Partner. TIP: ask for a Blind Proof!

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    PROOF NOTE: Changing the proof selection from Paper/Email Proofto Product Sample will open additionaloptions with a Ship Address Screen New/Modify buttons to alter the receiving persons address. Thenclick OK. Using the Delete button will remove your line item completely from the order.

    Additional Charges Setup, Running Charge, 2nd colorETCAdditional charges will be added as a separate line item. As shown in the earlier example, you added

    the 1st line item for Grabber Clips, now you will create a line item for the Setup Charge. Using the Suppliername/number(pre-filled on Products page) and the Product name/number: Setup Charge then CLICKAdd to Order.

    List the quantity, pricing and ship date & method these fields are necessary for our database to produce aPurchase Order. Select Specifications if you have item details for the additional charge, place this in theFactory Notes.

    Add the next productand select from theoption displayed, then

    click Add to Order

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    **IMPORTANT NOTE**When working with additional charges change the default bubble to OTHER see below

    Click Add.The Saving Order screen will be displayed.

    You have finished adding your line items. Click Next to move to Payment Screen.

    The shipping method and date areREQUIRED by our database, will auto fill(update info on repeat orders)

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    Payment ScreenCustomerand Product screens have rolled up and they are listed above the Sales Order

    number. There are Edit buttons on these lines, use them if information has changed before yousubmit the order. They will be locked upon order submission. On this screen, choose the method ofpayment. Instructions to Total Care will be reviewed by the verifier when you have submitted yourorder.

    Choosing to charge a credit card

    Rolled up screens

    Add a Customer PONumber (field ischaracter limited)

    Check mark the box to use acredit card

    Use the arrow for a drop dowmenu

    Add the credit card number no spaces

    Exp. Date MM/YYYY

    Name of contact on credit car

    Zi code for billin address

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    Instructions to Total Care

    Once completed information has been added on the Payment Screen, select Next to proceed to theReview & Submit screen.

    Note: Instructions to Total Care are hidden notes within our system they DO NOT print on ourProduction Partner Orders or on the Sales Order Confirmation. Please include as much information

    to assist you with special billing or processing needs.

    Examples of Special Billing or Processing Needs:o Split this order between Sales ID# 8UH and DE3 50/50 shared accounto Low Margin approval per Sales Managero Leeds Sure Ship Order Fax/Email accordinglyo Invoice to Gas South for 50% of total due and invoice balance to Gas North.

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    Review & Submit ScreenReview your keystrokes on this page. All entries selected during the last 3 screens will display here for review.To make changes, select the Edit button next to the rolled up screen.

    ReviewProducts

    Colors,sizes,quantities

    andinstructions

    Estimatedcommissionand total saleprice

    Attachments

    Attach additional documents at this time. Excel shipping instructions, Word documents withhand drawn layout instructions, JPEGs for image awareness.., etc.

    Review all sections foraccuracy and select from two

    optionsPrint Quote or Submit Order

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    Print a Quote - CustomerSelecting Print Quote will prompt an additional window to open displaying the Geiger Quote. This Quote is aPDF file that is easily saved in your My Documents file folder. The quote is based off the products and pricingthat you just input into PriorityPlus. If you wish to alter the quote, simply close the new window that opened,and use the edit button on the rolled up screen accordingly. *As shown on page 18

    Customer Quote Form

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    Return to ReviewWhen you are on the Review & Submit screen you have the edit buttons on the Customer, Products andPayment screens. If you do choose to Edit a section of the order, click Return to Review screen to getback to the Submit page.

    Selecting the Cancel ButtonIf you have to cancel the order at anytime during processing, select the Cancel button, located at the

    bottom right corner of each screen. It will prompt you to confirm your request to cancel the order. Cancelingthe order during the order entry in PriorityPlus will prevent the order from transmitting to our database sothere is no reason to notify us.

    Low Margin WarningIf the order falls below the Geiger 35% margin requirement the system will calculate the estimated

    commission. *Note if you have special arrangements, list them in the Instructions to Total Care fieldlocated on the Payment screen.

    Cancel Button

    Low MarginWarning

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    TabsWhile your order is waiting for quote approval from the customer, it is pending submission. You have

    the Tab at the top of the webpage and you will have the opportunity to create a New Order.

    The Tabs will stay at the top of yourPriorityPlus home page for you to create multiple orders. When you areready to work with an order in a tab, simply click on the tab and the order history will load for you to continueworking.

    *NOTE: You might have to selectNextto move from the Customerscreen into the ProductScreen to pick-up where you left off.

    Once you have quote confirmation/approval from the customer choose the tab for the customer you wish towork with and select Continue until you arrive to the Review & Submit screen and then select the Submitbutton.

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    Order SubmittedOrder submitted confirmation page. Print a Summary paper copy or save the PDF to your My

    Documents file folder. You can select New Order, blank or same customerto immediately begin enteringthe next order.

    Once you submit your order an email is sent to you with yourSales Order Number.

    There is a Summary/Confirmation of your order attached to this email.

    Where are my art or layout attachments?All attachments that you added during order entry are now pending submission to the

    appropriate Production Partners by your CRS (Customer Relations Specialist). Once your order isverified and approved through Total Care, your CRS will send the attachments via email.

    Print Summary or Start a New blankorder or for the Same Customer

    This order is pending verification by Total Care.

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    Print Summary/ConfirmationNow that your order has been submitted it is no longer editable. You may choose Print

    Summary to save a copy for yourself. This is a PDF file. Contact your CRS to add or update thecustomers order.

    For Your Records

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    Duplicating an Order from Access1Repeat or Duplicate orders will occur starting from Access1. Use search options on Main Menu of

    Access1. Once you have searched and located the sales order number for the repeat order, open the orderby clicking the Sales Ordernumber. The view displayed is the previous order. On the red bar shown isDuplicate select this to proceed.

    As soon as you click Duplicate a new Browser window will open as shown below

    As this page loads, PriorityPlus will launch the order in a New Order Tab.Review all the information for accuracy.

    Use Edit to update contact information as needed & Remove OLDCustomer PO Update ship to address as needed.

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    Duplicating an Order from Access1 ContinuedYour duplicated order will display all Customercontact information and all Product Item

    numbers as previously ordered. When you are maneuvering through each of the sections, ensurethat all of yourSpecifications are added/updated, they may not transfer over from the previousorder.

    After you have used PrioirtyPlus to create orders and then you choose to Duplicate them,ALL the Specifications will transfer into the New Order.

    Use Modify button on the Line item, then choose Edit to find Specifications for yourDuplicatedline items.

    Select Edit, Duplicate, Request a ProoforDelete buttons using the Modify button as needed.As you add/remove information to the Duplicated order you will have less key strokes and the abilityto process a repeat order faster than recreating the order from scratch. Be aware of updat ing thedates and methods of transpor tat ion.

    When you update each of the line items, you will see that your previous PO# will automaticallypopulate with the previous date of the order. Please add the Region letter (N, W, S, F).You DO NOT have to fill in the colors and imprint instructions unless you want too or they havechanged. Remove ALL proof lines from a duplicated order & add a new proof by using the Modifybutton, select Request a Proof if needed. Select Next to move to the Review & Submit screen.

    You may add new items to the order starting at Find a Supplierand complete as you would a NewOrder.

    Important! You will need to update ALL dates forALL Duplicated orders & ensure that youcheck ALL the screens just like processing a New Order.

    Choose Modify and then Edit.

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    Duplicate Order Review & Submit screenYour previous PO# and Date of that order have populated for you.

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    Screen Shots of Menus within PriorityPlus

    Edit a Customer New Customer

    Change/One Time or See Below Address Edit Order Item

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    Screen Shots of Menus within PriorityPlus..continued

    Working with Multiple Ship to locations

    Request a Proof

    The best way to indicate the order isbeing dropped shipped to more thanone location is to click on See Belowand add an attachment.

    A valid city, state, and zip will and

    must stay populated.

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    Using the Calendar

    Cancel Order, are you sure? Unexpected Error

    Although we dont anticipate you having trouble with PriorityPlus, you may see anUnexpected Errormessage. If you do, click OK and try to proceed. You may also tryto refresh/reload the webpage. If the error continues to occur, Contact thePriorityPlus Support Team (888.544.2800) for additional assistance.

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    FAQs (Frequently Asked Questions)

    Can I use Internet Explorer, Mozilla Firefox or Google Chrome? Yes!

    How about using Safari thru a MAC? Yes!

    How do I sign into PriorityPlus? You will enter PriorityPlus through the Access1 link log into121GeigerWay.com, then select the link for Access1 enter your user name & password. Once you arrive atthe home screen you will see the link for PriorityPlus select this link and you will be shown a new windowlaunching PriorityPlus

    I lost my Access1 password, who do I call for this information? The toll free number for PriorityPlusSupport is (888)544-2800 or email [email protected]

    What is the Verification Department? Our Verification Department will review your orders as they aresubmitted for special handling, Total Care Instructions, Low Margin, New Customer setup and accuracy on theorder. Your CRS is notified immediately if there is a question on your order.

    What is a CRS?A CRS, Customer Relations Specialist, was formally known as SSS.

    Why do I have tabs on my screen? The tabs represent orders that you created but have not yet submittedfor verifying. These are saved orders. If you have already submitted the order and you have the sales orderand it still shows, you can clear it out by opening the Tab and choosing cancel.

    Why do I have so many choices for one customer? If there are multiple account numbers corresponding tothe same customer, choose any of them. If you see the same customer with the same customer name, theseare just duplicate set-ups. We are working on simplifying the customer database.

    What is a CAG? Customer Account Group. Your CAG indicates to Geiger the division and region for whichyour sales are booked; this is a finance function.

    Why did I get an Unexpected Error? If you receive an unexpected error, choose okay, if it allows you tocontinue with your order, check the review and submit screen carefully to be sure all of the information youinputted was saved. If you receive the error and it does not let you continue with the order call 888.544.2800for assistance.

    Specifications are not showing an Art Method selection, why? Ensure that you have selected theDecorated goods bubble on the Add Order Item page before selecting the Specifications Button.

    Why are my notes moved around? There are TWO reasons your notes are moved around, they are listed inthe wrong location and we are trying to prevent the customer from seeing your supplier details or the supplierwont see your details because you listed them in the Total Care Instructions field.

    Why do I have to choose Request a Proof? Geiger can properly add the order to a proof follow-up list toensure the order is produced according to the time line necessary. Why cant I just type that in the FactoryNotes? Plus our suppliers will expect the request of a proof to be listed as a line item.

    Can I choose multiple shipping addresses? No, you can only choose one ship to address; see below forhow to indicate a drop ship for multiple ship addresses.

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    How do I indicate a drop ship? The best way to indicate the order is being dropped shipped to two or morelocations is to click on MODIFY in the shipping address selection screen. On the first address line where thestreet number and street name would typically appear type Drop Shipments, See Below or To Follow. Youwill need to include a valid city, state, and zip. You can then use the attachment feature to add your dropship list from the Review and Submit screen.

    How do I add additional charges, like a Set-Up or Hot Stamp Charge? You will add these additionalcharges on the Product Screen using the Find a Product field, enter the first few characters of the charge nameand select it from the displayed list. Then click Add to Order, fill in the quantity, pricing ensure that your shipmethod & date are displayed and select OK to secure this new line item to the order.

    Why do I have to have a Ship Method and Ship Date on every line item? Our database program requiresthose fields to have information for processing. The information should match unless the items will ship ondifferent days using different methods.

    Whose 3rd Party Account Number should I use? Geiger has provided our UPS Account number with mostof our suppliers. If you leave the field blank, we will print on the Purchase Order a tagline that asks thesupplier to use our Geiger UPS Account number. If the customer requires their Shipping Account number tobe used then fill in the account number only on each line item on the order. Do not list any words or

    sentences in this field.

    Why does the 3rd Party Account number have to appear on each line? Our database program requiresthose fields on each line item to have information for processing. If the information is missing, the verificationdepartment must add this manually and it may delay the processing time.

    How do I save the order if I am not ready to submit? PriorityPlus auto-saves each time you click on Next tomove through the screens. You can leave an order by closing the window using the X in the upper right handcorner or you can click on the New Order tab and start another order. Your saved orders will appear as tabs atthe top of the screen.

    How do I enter a new production partner? If the ASI number nor supplier name appears in the drop down

    list, type NEW in supplier number then type the name of the supplier in Supplier Name box.

    Once I submit an order, can I go back in and make a change? Once the order is submitted changes needto be communicated through your CRS.

    My order is low margin and my sales manager approved a special split; how do I indicate that? Enterthe special split arrangements and the name of your sales manager in the Instructions to Total Care text fieldon the Payments screen.

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    P+ TIPS:

    Using multiple vendors to process orders will take focus and attention to detail. Enter oneline item at a time, use the duplicate line button when applicable and always list the Ship to

    Decorator if the goods will have a logo or text copy on them.(pages 29-45)

    Be consistent with your Ship Method selection and Ship Date information. If you are workingwith Multiple Vendors they will be shipping on different days and possibly different methods.

    Use See Below in Shipping address (line 1) if you have more than one location for shipment orif you dont have the information yet. (page 27)

    When you are ordering blank goods, be sure that the bubble marked is BLANK GOODS, notDecorated Goods. The order will not process correctly until all details are sorted out, causingyour order to be on hold.

    When you are ordering blank goods, (SanMar, Alpha, Cutter & Buck) those suppliers DONOT need to know about the Imprint color or Imprint Instructions. Save those details for theDecorator, (Screen Art, N.E. Colors, Embroidery Masters..) this will save time in theVerification Department.

    Does the field turn RED when you enter in a large number? This happens as a precaution, ifyour intent is to sell 1,000 pieces and you accidentally typed an extra zero, then you areordering 10,000! Please note that you can proceed without any additional steps.

    NOTES! Please list all the factory information in the Factory Instructions. This should includeeverything that you DO NOT want the customer to see, pricing specials, flyer references, blindshipments, Sales Service contact information and additional order handling instructions.Shipping Instructions, be caut ious h ere these notes cu rrent ly print o n the Cl ient OrderConf i rmat ionuse this sect ion for Ship method clar i f icat ion, 3

    rdparty shipper number

    handl ing instru ct ionsdo n ot reference anything th at you DO NOT want the customer to see

    Total Care Instructions, this note field should NOT include pricing, quotes or credit cardinformation it should include instructions to the Geiger corporate office, invoice handlingupdated client contact information, special split for low margin and special factory faxing oremail instructions for the purchase orders.

    Duplicating an order from Access1 requires a little clean up! When you choose duplicate fromAccess1, your order will populate in PriorityPlus for you to verify items and charges. Becausethis is a duplicated order, your previous PO will be referenced for the supplier. It is yourchoice to list additional product colors or imprint information. You will want to be sure that thedecorated goods bubble is selected. You want to delete the existing Proof line from the orderscreen & click Request a Proof if needed. Choose new ship dates and ship methods asneeded.

    Did you know? That you can Cut, Copy & Paste into and out of PriorityPlus? If you have anemail or word document you can use your keyboard shortcut keys to accomplish this task.Use the Ctlr (Control) button on your keyboard at the same time as x for cut, c for copy or v for

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    paste. For example: Ctlr c will copy the text from one area and Ctlr v will paste it in the areadesired.

    Using the Request a Proof button when entering orders into PriorityPlus is requiredfor everyorder that has a Paper Proof, Product Proof, Virtual or Email Proof. This includes a

    Duplicated/Repeat order from Access1.

    Dont forget to select your Shipping Method using the drop down menu use caution whenselecting expedited methods, example: Fed Ex Priority PR means you want a shipment to goto Puerto Rico use Fed Ex Priority for Priority shipments.

    Duplicating an order from Norwood factories (except Triump h Line)should reflect ASI# 74400.You may need to add the new line item using 74400 and the product number and then deletethe old line.

    Adding a Customer 3rd Party Shipping number doesnt auto fill to the next line item unless you

    Duplicate the line item ~ adding the Customer 3 rd Party Shipper to each line item is required.

    When you have 2 or more vendors on an order, it is a Multi-Vendor order. Listing InstructionsFactory notes or Color information is requiredfor each Vendor independently. The orders willhave separate PO#s and will be produced at separate factories therefore they need their owninstructions.

    When you use PriorityPlus your orders are processed in 60 minutes or less. However, if yourinformation listed isnt placed in the correct fields in the system, our verifying team will haveto re-type those instructions. It is our goal not to re-type any of your information. If you placeFactory Notes in the Factory Notes section all information will print on the PO with no issue ~

    If you place all your Factory Notes in Total Care Instructions this is a slow down spot to re-type the information.