Priority Project UpdatePSSD-CIO Joint Council Meeting

Lac Carling, May 28, 2003

Service Delivery to Business and Mapping

Brief Overview

• Amalgam of initiatives aimed at aligning service vision and strategy development in – Participation in vision/strategy development

exercises.– Exploring collaboration on potentially useful

tools to shape service transformation and concepts of collaboration – Mapping, COI.

– Collaborating on transformative projects – BIZPaL.

Vision/Strategy Alignment

• Activities Since Feb. 18 – Participation in each other’s vision/strategy

building sessions and workshops.– Presentation of federal Vision components and

the Ontario Integrated (ISDb) strategy to managing partners of the COBSC.

– Participation (along with many others) in the “Taking Care of Business” survey development.

Vision/Strategy Alignment

• Results and Observations – Early Results

• Useful to compare processes.

• Can learn from each others work and re-use or adopt common elements.

• Consistency around:– Client segmentation

– Principles

– Client needs

BIZPaL

• Activities Since Feb. 18– Jointly developed Business Case is at first gate

of the TBS process to secure funding for next phase.

– So far, positive feedback.– Funding decision is expected soon.

BIZPaL

• Early Results and Observations– Considerable interest in project.

10 provinces, 1 territory 6 municipalities Federal government

– Inclusive, joint planning session was well received.

– Positive approach to multi-jurisdictional initiatives.

– Subsequent steps will help solidify “buy-in”.

BIZPaL• Issues/Recommendations – Next Steps:

– Moving forward:• In the next year, participation invited at various levels:

– Contributing “in kind” or other resources that would further a fully integrated solution

– Help build enthusiasm and interest in the project– Possible leveraging of existing systems and initiatives– Share development environments or personnel if appropriate– Funding

– Several committees and working groups are being set up to move forward.

• Executive champions to encourage further collaboration• Share operational leadership in on-going work

BIZPaL

• Issues/Recommendations – Next Steps:– Overview of Project Phases:

• Phase I – May to September 2003– Discovery and Documentation, Project office Set-up

• Phase II – September 2003 to June 2004– Developing consensus on specifications

• Phase III – July 2004 to August 2005– Technology Development

• Phase IV – September 2005 to March 2006– Launching the BizPal service

Business Service Mapping

• Activities Since Feb. 18 – IC assessed existing data bases of possible information

which may suit mapping purposes:• CBSC BIS (IC) – current and proposed• GOL Key Services (TBS)• New Service Profile Inventory (TBS-led)

– Ontario• Developed inventory using consultants ($100K investment)• Some preliminary analysis of existing data base but with incomplete

federal information.• Scenario building (6)• Initial industry sector value chains for 6 sectors (federal, provincial,

municipal)

Business Service Mapping• Early Results and Observations:

– Ontario has demonstrated some interesting use of Ontario-only data.– Analysis provides real insight into current Ontario business service picture

– Need to investigate feasibility of populating Ontario Business Mapping data base with federal information. Not one federal source can be easily married up.

• Differences in data definitions. No universal approach to service/program definitions

• Mapping information must be maintained – continuing investment• Working together to validate value chains and determine service delivery

opportunities

– Federal level needs to accommodate other similar provincial or territorial requests to collaborate on mapping.

Business Service Mapping• Issues/Recommendations Options – Next Steps:

– Prove utility of joint service mapping.• Reduce scope - focus on a specific area of common interest

such as a large business event bundle.

– Assess other jurisdictions’ mapping approaches and work towards more commonality – a project for ICCS??

• In depth analysis to look at ways for collaborative service mapping, now and in future

Community of Interest Pilot

• Activities Since Feb. 18 – Working laboratory established between

COBSC, MCBS and vendor

– Two communities are being modelled for illustrative purposes: meat processing and fish bait

Community of Interest Pilot

• Early Results and Observations– Laboratory has working model of key roles in

COI and demonstrates viability of the concept

– Have engaged broader community in exploring concept

Community of Interest Pilot

• Issues/Recommendations – Next Steps:– Laboratory operational until August 2003 to provide

robust test of COI concept

– Issues include:• Relationship between communities

• How to move from PoC to pilot

• Co-existence with other delivery models

– Output is a report which addresses issues and makes recommendations for next steps (fall 2003)

Next Steps

• Need to confirm that key initiatives are aligned with strategic vision (iterative process):– Business mapping– BIZPAL– Community of interest

• Are there other initiatives which should be undertaken to deliver on vision?