printronix p5000
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Printronix P5000 Printer Error Messages Printronix P5000 Error Messages If a fault condition occurs in the printer, the status indicator on the control panel flashes on and off, and the message display indicates the specific fault. For the operator-correctable faults, follow the suggested action in the table below. After correcting the displayed fault, press the CLEAR key to clear the error message and status indicator and resume printing. If the fault message reappears, contact your authorized service representative. If a fault is not correctable by the operator, you may try two steps to clear the fault before calling your authorized service representative: 1. Set the printer power switch to O (Off), wait 15 seconds, then turn the printer on again. Run your print job again. If the message does not appear, it was a false indication and no further attention is required. 2. If the message reappears, press the CLEAR key. If the message disappears, it was a false indication and no further attention is required. If the message reappears, call your authorized service representative at Message Explanation Action 8.5V PWR FAIL* Internal power failure. Contact authorized service representative. Call 1-800-243- 3338 15V CTL FAIL* Controller voltage failure. Contact authorized service representative. Call 1-800-243-
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Transcript of printronix p5000
Printronix P5000 Printer Error Messages
Printronix P5000 Error Messages
If a fault condition occurs in the printer, the status indicator on the control panel flashes on and off, and the message display indicates the specific fault.
For the operator-correctable faults, follow the suggested action in the table below. After correcting the displayed fault, press the CLEAR key to clear the error message and status indicator and resume printing. If the fault message reappears, contact your authorized service representative.
If a fault is not correctable by the operator, you may try two steps to clear the fault before calling your authorized service representative:
1. Set the printer power switch to O (Off), wait 15 seconds, then turn the printer on again. Run your print job again. If the message does not appear, it was a false indication and no further attention is required.
2. If the message reappears, press the CLEAR key. If the message disappears, it was a false indication and no further attention is required. If the message reappears, call your authorized service representative at
Message Explanation Action
8.5V PWR FAIL* Internal power failure.Contact authorized service representative.Call 1-800-243-3338
15V CTL FAIL* Controller voltage failure.Contact authorized service representative.Call 1-800-243-3338
23.5V CTL FAIL* Controller voltage failure.Contact authorized service representative.Call 1-800-243-3338
48V PWR FAIL* Internal power failure.Contact authorized service representative.Call 1-800-243-3338
ACCESS NULL PTR*Fatal firmware error on controllerboard.
Contact authorized service representative.Call 1-800-243-3338
ACTIVATE LOST Printer detects twinax protocol
The printer reports the error.
communication errors.
A TO D OVERUN*Fatal firmware error on controllerboard.
Contact authorized service representative.Call 1-800-243-3338
BUFFER OVERFLOWHost sends data after the printerbuffer is full (serial interface).
Check your printer serialinterface parameter settings; if necessary, adjust them so that they match the settings of the attached host.
BUFFER OVERRUNReceive overrun (serial interface).
Check printer serial portconfiguration setup. Ensure the baud rate and data protocol match both host and printer settings.
PRINTER UNDERREMOTE CONTROL
Another user is accessing theprinter remotely with the remotemanagement software utility.
Wait until the remote userhas finished their remotemanagement session, orpress any key to disablethe Printer Manger andgain control of the printer.
CLEAR PAPER JAM No paper motion.
Clear jam and reloadpaper. If this messagerecurs, contact authorized service representative.Call 1-800-243-3338
CLOSE PLATEN The platen lever is open. Close the platen lever.
COIL HOTOne or more hammer coils areoverheating.
Contact authorized service representative.Call 1-800-243-3338
15 COMM CHECKLine not active (twinax interface).
Check cable connection.
CTL VOLT FAIL Controller voltage failure.Contact authorized service representative.Call 1-800-243-3338
DO NOT POWER OFF
This is a standard warning message that displays while the printer is downloading software.
Do not power off theprinter until downloadingis complete.
DRVR CIR BAD* Hammer coil count test failed.Contact authorized service representative.Call 1-800-243-3338
EXHAUST FAN FLT(Cabinet model only)
Sensors cannot detect current infan circuit.
Power off the printer andremove the paper path(see MaintenanceManual). Check that thefan cable connector isconnected. Check forobstruction of vents andfan airway, and removeany obstructions. Checkfor items beneath theprinter blocking cabinetvents. Power back on theprinter. If this messageappears again, contactyour authorized servicerepresentative. Call 1-800-243-3338
FIRMWARE ERROR*
Application software tried to perform an illegal printer function ordamaged memory detected on board.
Contact authorized service representative.Call 1-800-243-3338
FM HEADER ERROR*Applications software has violated header parameters.
Contact your systemadministrator.
FRAMING ERRORSerial framing error(serial interface).
Check your printer serialinterface parameter settings; if necessary, adjust them so that they match the settings of the attached host.
GRF CHK ERRORPRESS STOP
Printer has received a nonprintablecharacter.
Press CLEAR and thenON LINE.
HAM. COIL OPENElectrical malfunction of oneor more hammer coils.
Contact authorized service representative.Call 1-800-243-3338
HAMMER COIL BAD*#, #, #, ...etc
Hammer coil # failed current testat power up.
Contact authorized service representative.Call 1-800-243-3338
HMR BANK FAN FLTSensors cannot detect current infan circuit.
Check that fan cable isconnected. Check forobstruction of vents andfan airway; remove anyobstructions. Check foritems beneath the printerblocking cabinet vents.Power back on the printer. If this message appears again, contact your authorized service representative. Call 1-800-243-3338
08 HOLD PRINT TIMEOUT
Printer was offline more than 10 minutes, and the “Intervention Required” parameter is set to “Send to Host.”
Press ON LINE to put printer in online state.
HB NOT INSTALLD*Self-test does not detect hammercoils.
Contact authorized service representative.Call 1-800-243-3338
06 HOST REQUEST Host attention messageThe host computer or printer controller requires attention.
ILL EXT BUS ACC*Fatal firmware error on controllerboard.
Contact authorized service representative.Call 1-800-243-3338
ILLGL OPR ACCSS*Fatal firmware error on controllerboard.
Contact authorized service representative.Call 1-800-243-3338
INCOMPAT E-NET Incompatible network interfacecard (NIC) is installed.
Install a compatible NICto the printer then reboot. If this message appears
again, contact your authorized service representative. Call 1-800-243-3338
INTAKE FAN FAULTSensors cannot detect current infan circuit.
See description for HMRBANK FAN FLT.
INVALID ACTIVATEPrinter detects twinax protocolcommunication errors.
The printer reports theerror.
INVALID COMMANDPrinter detects twinax protocolcommunication errors.
The printer reports theerror; host action is required.
LO DRV. SHORT *
Circuit(s) on the hammer bank or in the hammer bank power cableshorted to ground.
Contact authorized service representative.Call 1-800-243-3338
LOAD PAPER Printer is out of paper. Load paper.
ONLINECU TIMED OUT
Enable poll timeout. The printer was not enabled for one minute. (Coax interface)
Check cable connectionand host system.
ONLINE28 CU NOT ENAB
Poll timeout error. The printer was not polled for one minute. (Coaxinterface.)
Check cable connectionand host system.
ONLINE8344 FAILED*
Link-level code test detects hardware failure.
Contact authorized service representative.Call 1-800-243-3338
PAP BAD TABLE*Fatal firmware error on controllerboard.
Contact authorized service representative.Call 1-800-243-3338
PAP BSY TOO LNG*Fatal firmware error on controllerboard.
Contact authorized service representative.Call 1-800-243-3338
PAP FIFO OVERFL*Fatal firmware error on controllerboard.
Contact authorized service representative.Call 1-800-243-3338
PAP FIFO UNDRFL*Fatal firmware error on controllerboard.
Contact authorized service representative.Call 1-800-243-3338
PAP ILLGL ST*Fatal firmware error on controllerboard.
Contact authorized service representative.Call 1-800-243-3338
PAP INCMPL ENER*Fatal firmware error on controllerboard.
Contact authorized service representative.Call 1-800-243-3338
PAP INVLD CMD*Fatal firmware error on controllerboard.
Contact authorized service representative.Call 1-800-243-3338
PAP INVLD PARM*Fatal firmware error on controllerboard.
Contact authorized service representative.Call 1-800-243-3338
PAP NOT SCHED*Fatal firmware error on controllerboard.
Contact authorized service representative.Call 1-800-243-3338
PAP NT AT SPEED*Fatal firmware error on controllerboard.
Contact authorized service representative.Call 1-800-243-3338
PAP UNEXP INT*Fatal firmware error on controllerboard.
Contact authorized service representative.Call 1-800-243-3338
32 PAPER JAM TIMEOUT
A timeout message is sent to the host if no paper motion has occurred for 10 minutes afterCLEAR was pressed to clearthe jam fault.
Clear paper jam and reload paper.
31 PAPER OUT TIMEOUT
A timeout message is sent to the host if paper is not loaded 10 minutes after CLEAR was pressed to clear the paper out fault.
Load paper.
33 PLATEN OPEN TIMEOUT
Platen lever has been open for at least one minute.
Close platen lever.
PLAT INV CMD*
Fatal firmware error on controllerboard. Platen Invalid Command.
Contact authorized service representative.Call 1-800-243-3338
PLAT INV PARM*
Fatal firmware error on controllerboard. Platen Invalid Parameter.
Contact authorized service representative.Call 1-800-243-3338
PLAT INV STATE*Fatal firmware error on controllerboard. Platen Invalid State.
Contact authorized service representative.Call 1-800-243-3338
POWER SAVER MODE
Status message: printer is in low energy idle state, all fans and higher voltages are off, only +5Vdc logic circuits are active.
No action is required.
PRINTER HOTController board sensors report high temperatures on the board.
Check printerenvironment. If hot ordusty, relocate printer.Contact your authorizedservice representative ifthis occurs frequently.Call 1-800-243-3338
PWR SUPP VOLT * Power supply failed.Replace power supply board.
RIB INVLD STATE* Ribbon Invalid State.Contact authorized service representative.Call 1-800-243-3338
RIBBON DRIVEThe controller board does not detect a ribbon drive motor.
Contact authorized service representative.Call 1-800-243-3338
34 RIBBON STALL TIMEOUT
In the CT emulation with a coax interface, the ribbon has not moved for 10 minutes after CLEAR waspressed to clear the ribbon drivefault.
Reload the ribbon.
RIBBON INK OUT The RibbonMinder program Replace ribbon or press
CHANGE RIBBONis warning that the amount of ink in the ribbon has reached 0%.
CLEAR for two additionalminutes of printing beforethe fault displays again.
RIB INVLD CMD*Ribbon Invalid Command. Firmware error on the controller board.
Cycle power. Run theprint job again. If themessage appears,download the emulationsoftware again. If themessage appears again,contact your authorizedservice representative.Call 1-800-243-3338
SCS COMMANDERROR*
Printer received undefined controlcharacter.
Contact your systemadministrator.
SECURITY CODEVIOLATION*
Security code of PAL on controllerboard does not match code offirmware on the controller board.
Contact authorized service representative.Call 1-800-243-3338
SF ERRORApplication software has violated structured data field parameters.
Contact your systemadministrator.
SHUTL INV CMD*Fatal firmware error on controllerboard.
Contact authorized service representative.Call 1-800-243-3338
SHUTL INV PARM*Fatal firmware error on controllerboard.
Contact authorized service representative.Call 1-800-243-3338
SHUTTLE JAMNo shuttle movement or shuttle moving at wrong speed.
Check for obstruction toshuttle, a twisted ribbon,or platen lever closed tootightly. If fault source isnot apparent, contactyour authorized servicerepresentative.Call 1-800-243-3338
SOFTWARE ERROR Application software tried to Contact authorized
perform illegal printer function, ordamaged logic circuits found oncontroller board.
service representative.Call 1-800-243-3338
STACKOVERFLOW*
Fatal firmware error on controllerboard.
Contact authorized service representative.Call 1-800-243-3338
STACKER FAULTStacker is not functioningcorrectly.
Check for obstructions inthe stacker area. If faultpersists, contact yourauthorized servicerepresentative.Call 1-800-243-3338
STACKER FULL Power stacker is full of paper. Remove paper.
STACKER JAM
This message is triggered if there is paper inside the throat of thestacker elevator, but the elevator isnot moving.
1. Open the cabinet reardoor and check forobstructions preventingelevator movement.Remove anyobstructions.2. Run the print job again.If the message appearsagain, contact yourauthorized servicerepresentative.Call 1-800-243-3338
TCB CORRUPTED*Fatal firmware error on controllerboard.
Contact authorized service representative.Call 1-800-243-3338
UNDEFINTERRUPT*
Fatal firmware error on controllerboard.
Contact authorized service representative.Call 1-800-243-3338
UNDFNEDOPCODE*
Fatal firmware error on controllerboard.
Contact authorized service representative.Call 1-800-243-3338
UP DRV. SHORT* Hammer drive circuits on theboards shorted to ground.
Cycle power to see if themessage clears, if not,
contact your authorizedservice representative.Call 1-800-243-3338
