Principles of quality framework design
14
www.efquel.or g Principles of Quality- Framework Design Two Lessons from our experience Anthony F. Camilleri TQM Kick Off Meeting 15th February 2012
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The presentation in its first part looks at two important principles of quality management in education:- the opening to societal needs- the importance of stressing the 'act' portion of the PDCA cycle.The second part of the presentation deals with operational issues in the TQM project.
Transcript of Principles of quality framework design
www.efquel.org
Principles of Quality-Framework Design
Two Lessons from our experience
Anthony F. Camilleri
TQM Kick Off Meeting15th February 2012
www.efquel.org
A Plethora of Quality Approaches....
Total Quality Management
Six-Sigma
FMECAEQAVET
ISO
European Standards and Guidelines for QA in HE
UNIQUe
ECB-Check
EFQM
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There is no such thingas objective quality
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Principle
A good quality approach
is based on social outcomes
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How to do itNeed How
Avoid self-referentiality • Importance of external review
Connect with social priorities • Involve stakeholders in strategy
Make learning relevant • Prioritise research & innovationStudy the environment
Open the Instiution to the Community
• Academic not Organisational autonomy
• Open Educational Resources & Practices
Pursue minority concerns • Mainstream CSR & Accessibility
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A look at the Quality Cycle
• Do• Check
• Plan• Act
アクション
計画
実行チェック
CHECK should be read as STUDYin English Check implies ‚to hold back‘(Deming, 1980)
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A Need to Prioritise
• Do• Check
• Plan• Act
アクション
計画
実行チェック
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Principle
Only completing the circle
brings about iterative improvement
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Prerequisites for Action
A Community Approachto Best Practice
Appropriate Incentivesfor Self-Improvement
Systematic Approachto Improvement-Tracking
Adequate Supportand Resources
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Practical ConsiderationsOur role in the project
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Specific Tasks
Two Calls for Papers
Host Conference
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Principles
• Achieve maximum impact and distribution
• Resource efficiency• Offer partners opportunity to network
beyond the project• Ensure long-term availability of
Results• Meet ambitious but realistic targets
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Introducing....
Innovation ForumThematic Pre-Events
Q&I JournalSpecial Editions
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THANK-YOUfor your attention
Feedback is welcome!
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Presentation delivered at TQM Partners‘ Meeting15.02.2012. Torrevecchia, Italy.www.efquel.org
„Principles of Quality Framework Design: Two lessons from our experience“
Anthony F. [email protected]://www.slideshare.net/anthonycamilleri/
