COMMUNITY ASSOCIATION SERVICE CENTER NEWSLETTER

APRIL 2013

2013 COMMUNITIES OF EXCELLENCE CONFERENCE & AWARDS

Devcon is proud to be a 2013 Silver Sponsor of the Florida Communities of Excellence Awards held this month in St. Petersburg, Florida. These awards represent the pinnacle of achievement for community associations and has recognized dozens of outstanding communities and their managers throughout the state since its founding in 2008. For information on the awards, 2013 nominees and winners, please visit www.communitiesofexcellence.net. Devcon is committed to supporting the communities that we service and the organizations that support and educate their members, board and managers. These include Florida Communities of Excellence, multiple chapters of CAI and Gated Community Security Managers Assoc., to name a few!

Good luck to all of the 2013 nominees from everyone at Devcon Security!

Steve Bayer, VP of Majestic Isles (right) oversees security and does an excellent job of keeping residents informed. Steve, a Red Cross and Palm Beach Fire Rescue volunteer, member of COBWRA and similar organizations, knows what it takes to prepare a community. Nearly 400 residents attended a recent meeting at Majestic Isles to hear Bill Johnson, Director of Emergency Management for Palm Beach County (left). Mr. Johnson gave a detailed presentation on disaster preparedness and recovery, focusing on “making a plan” as hurricane season approaches. Visit www.pbcgov.com/dem/hurricane for what you need to know before and after a storm. Devcon was proud to attend and spoke about the importance of using a monitored security system and having protection for life

safety including monitored smoke and carbon monoxide detectors, medical alert devices and two-way voice. Devcon would be very happy to speak at your next community meeting. Please let us know what we can do to help you promote safety and security awareness in your community!

MAJESTIC ISLES—”MAKING A PLAN” AS HURRICANE SEASON APPROACHES

In each newsletter, we discuss the importance of having a monitored carbon monoxide (“CO”) detector, but, sadly, we continue to hear stories with tragic results. As you know, the auto industry has succeeded in making cars more luxurious and “quieter.” They’ve added the convenience of “keyless” ignition and even created an “app” to remotely start your car from your mobile device. In addition, our busy lives keep us distracted. Whether it be a cell phone conversation, bringing in the groceries or a late dinner and a glass of wine—it only takes a moment to get distracted and forget to turn off your car. Some homeowners have added an unmonitored CO detector (purchased from a home improvement store) but recent studies have shown that many people sleep through the sound of a local alarm. This is especially true in children. For all of these reasons, we must be more vigilant and take precautions that can save a life.

Please consider adding a monitored carbon monoxide detector to your existing security system. It only takes about an hour for Devcon’s technician to install the device, test and inspect your system. Owners in our communities receive a discounted price for the device which can be wireless or hardwired depending on your system. In our community associations, Devcon does not charge additionally for monitoring a carbon monoxide, smoke or heat detector.

One of our communities shared this tip: In addition to installing a monitored CO detector, put a “reminder” or “note” on the door from the garage into the house asking “Have you turned off your car and have your key in hand?” A monitored carbon monoxide, smoke or heat detector will send a signal even if your system is not armed!

CARBON MONOXIDE & MONITORED DETECTION— YOUR LIFE CAN DEPEND ON IT

Our Devcon monitoring center is receiving an increased number of carbon monoxide alarms. We are thankful to help save lives!

APRIL 2013 PAGE 2

SYSTEM UPGRADES AND MOBILE APPS

WYCLIFFE CHARITIES— ANOTHER SUCCESSFUL EVENT

We will always make you aware of new technology including high quality systems capable of adding wireless devices for life-safety, fire and burglary protection and two-way voice. Most older systems don’t have a built in wireless receiver; therefore, if you want to add wireless carbon monoxide, smoke, heat, flood detectors, etc. or a keyfob or medical panic button, you would need to make a further investment in your older system to add a wireless receiver. We would rather see you put that money toward an upgrade of your system to one with a built in wireless receiver the capabilities described above. Your existing hard-wired devices will connect to the new system and will not need to be replaced.

Upgrade packages include a General Electric Concord 4 Control Panel with built in receiver, panic buttons for police, fire and medical, back-up panel battery, two-way voice capability, one or more keypads and labor. A menu of wireless devices is available for installation at the time of upgrade. System upgrades can be done on an individual basis or on a community-wide basis. Your bulk agreement can be amended to include system upgrades with no out of pocket expense to the Association or the homeowners.

Call us for details!

Cellular system communication makes it possible to use “interactive services” that allow to arm and disarm your system remotely and to view a searchable history of events using a mobile app on your mobile device or from a PC. Alarm.com’s free mobile apps for iPhone, BlackBerry, and Android devices, as well as the m.alarm.com mobile website, let you use almost any smartphone or other web-enabled cell phone as a powerful and convenient remote control for your security system. With Alarm.com, peace of mind is more portable than ever before.

With Alarm.com’s mobile apps and your GE system monitored by Devcon Security, you can:

Arm or disarm your security system remotely from your phone.

See which doors and windows are open in your property.

Check system status and motion activity at your property.

Watch live video and recorded clips from your Alarm.com security cameras.

Monitor and control your emPower™ lights, thermostats, and door locks.

Access a searchable history of events reported by your monitored Devcon Security system.

Congratulations to Wycliffe Golf and Country Club and the organizers and volunteers of Wycliffe Charities on the success of their annual Golf Tournament fundraising event. Their efforts raised over $100,000! As with many of our communities, Wycliffe’s members raise money for numerous non-profit organizations throughout the area to help those less fortunate. Attendees enjoyed great golf, delicious food, auction and sale items - all for a very good cause. Devcon is proud to support the charitable efforts of the communities that we protect. Photo left to right: Steve Malvinni (General Manager), Sue Webber, Margie Goldner, and Neil Grossman.

Please plan to join Devcon Security in attending the 2nd Annual Gated Community Security Managers Training Expo and Security Conference. The Expo will be held at Ibis Golf & Country Club, West Palm Beach on May 17, 2013 from 11:00am to 5:00pm. The Gated Community Security Managers Association (GCSMA) is dedicated to sharing ideas, experiences and knowledge related to the security of gated communities. The Expo will present industry-proven security solutions for gated communities. HOA managers and security managers are encouraged to attend. For information please call 561-348-0617.

PAGE 3 APRIL 2013

We have learned of burglars working in teams and posing as “landscapers” or other contractors. We’ve heard two versions of how they get into homes to commit crimes in broad daylight. These methods can vary:

#1 An individual comes to your front door and says they are a “landscaper” working for your neighbor and they need to show you something they have discovered in your yard. This is an attempt to draw you out of your house and into the yard away from the house. While this individual lures you out of your house and into the yard, another sneaks into your house and burglarizes it.

#2 Two people come to your front door and says they are doing outside work for your neighbor who isn’t at home. They ask if they can use the bathroom. One individual keeps you busy while the other who is supposedly using the bathroom is actually burglarizing your bedroom.

Always Remember…..

Don’t let strangers enter your home! Don’t let anyone lure you outside your home! When you do go outside, lock the door behind you. If someone knocks on your door, call out asking “Who is there?” - do not open the door. Keep garage doors closed and locked. Don’t leave other doors or windows open. Make sure that your security system provides adequate interior protection including motion detectors, glass

break detectors. If you don’t have motion or glass break detectors, a burglar can enter your home by breaking a window or glass door without triggering your alarm, even if your alarm is set!

Always keep your car doors locked and keep belongings out of sight. Don’t leave home without setting your alarm. Use your system whether at home or away!

IMPORTANCE OF A HEAT DETECTOR FOR YOUR GARAGE If you leave a battery charger connected to a golf car, automobile or motorcycle in your garage—be aware! This common practice has been know to cause a fire. Without a monitored heat detector in the garage, a fire can burn undetected, spreading into the home, causing extensive damage and endangering its occupants.

Devcon recommends a monitored heat detector installed in your garage. Devcon will monitor this device 24/7/365 along with your security system so that whether at home or away, you can have round-the-clock peace of mind. A monitored heat, smoke or carbon monoxide detector will send a signal even if your system is not armed!

We are very happy to welcome two new communities to our Devcon family! The Residents of Boca West’s Peppertree I in Boca Raton and Lago Villaggio in Naples will now receive our quality 24/7 security system monitoring and service as an added benefit of living in these beautiful communities. We want to extend a very warm Devcon welcome to everyone!

WELCOME NEW COMMUNITIES

IMPORTANT SECURITY TIPS

ALLIANCE OF DELRAY SUPPORTING ITS MEMBER ASSOCIATIONS

The mission of the Alliance of Delray Residential Association is to provide the neighborhood associations of Delray Beach with a non-partisan, unified front and voice to federal, state and county elected officials for the betterment of its citizens, and to cooperate with these officials to build a community that will serve the best interests of all residents. At the recent Vendors Fair Exhibition (left to right) Mort Mazor, VP, Susan Zuckerman, Director and Dick Herman, Exhibition Chairman. Visit www.allianceofdelray.com.

Please share this information with board members & community residents!

CAI—HAPPY 40TH ANNIVERSARY!

IMPORTANT DEVCON SECURITY CONTACTS

Community Association Service Center

for Customer Care, Service & Sales, 800-878-7806

8:00 AM to 5:00 PM—Monday— Friday

Monitoring Center (24 Hours) to cancel an alarm

800-226-2351

John Butrim Director of Community Associations

Janett McMillan Director of Sales & Marketing

Bari Siegall

Community Association Liaison

Vanessa Cano Customer Service Supervisor

Norman “Greg” Small Operations Manager

Darion Samuels Field Supervisor

Our Promise to Our Customers - We protect what you love

- You deserve the best - We listen to you

Articles in this newsletter are also available in electronic format for association newsletters, websites, and CCTV broadcasts.

Residents can view alarm activity and update contact

information online! Visit our secure website to obtain

operation manuals, view alarm activity, or update emergency

contact information today.

W E ’RE O N THE W EB !

WWW . DE V CON SE CU RI T Y . COM

3880 North 28th Terrace Hollywood, FL 33020 Phone: 800-878-7806

Fax: 954-926-1809

License EF20000763

At Devcon, our philosophy is to provide each and every customer with superior quality, easy-to-use home security services that come backed by an exceptional, unprecedented level of customer service and support from the best, most comprehensively trained team in the industry! We are also proud to be among only a few security companies to have a 5 Diamond certification from the Central Station Alarm Association and we are the only company with a Community Association Service Center.

Devcon Is Always Here For You Home Security · Business Security

Remote Access · Interactive Services Video · Home Automation

LIVE CONFIDENTLY THROUGH DEVCON SECURITY

Community Association Institute “CAI” will celebrate its 40th Anniversary at the 2013 CAI Annual Conference and Exposition, April 17-20 in San Diego. Through its multiple chapters & locations, CAI educates and supports community associations, managers, board members and vendors. To find your local area chapter, please visit www.caionline.org.

Gold Coast Chapter’s Tanya Shapiro of Clintar Landscaping (left), & Jayme Gelfand of The Continental Group (right).