Pricing Guide - Software Advice...Pricing for Popular Packages Product Pricing Model Starter...
Transcript of Pricing Guide - Software Advice...Pricing for Popular Packages Product Pricing Model Starter...
Pricing GuideHelp Desk Software
Here’s What We’ll Cover
Pricing models
Pricing ranges
$
Unexpected costs
!Pricing of
popular systems
Two Common License Models
A monthly fee to use the software for a specific amount of time. Subscription pricing became popular with the advent of Software as a Service (SaaS).
Subscription
An upfront sum for the license to own the software and use it in perpetuity. This is the more traditional model and is most common with on-premise applications.Perpetual License
$ →∞
Comparing Costs by Pricing Model
Upfront costs Recurring costs Other costs
Perpetual License
HIGH LOW MEDIUM
Subscription
LOW LOWHIGH
Perpetual License Costs
• Perpetual license fee
• Customizations
• Installation/setup
• Integration with existing systems
• Maintenance (updates, patches & upgrades)
• Premium support services
! Customization and integration costs can be significant—often as much or more than the software—if you choose to change the software substantially.
Upfront costs
Recurring costs
Subscription Costs
Customization and integration costs are often less costly simply because SaaS systems have not provided as much flexibility in this area. Although that is changing as SaaS systems evolve.!
Recurring costs
• Customizations
• Installation/setup
• Integration with existing systems
• Subscription fee
• Premium support services
Upfront costs
Total Cost of Ownership
While a perpetual license may cost more up front, the total cost of ownership typically converges with subscription packages in seven to 10 years.
Visit our Total Cost of Ownership Calculator for a more detailed estimate.
Perpetual License Subscription
Total cost of ownershipconverges over time.
Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Year 8 Year 9 Year 10
Cost ($)
Perpetual License Price Ranges
Mid-range 10 - 100 users
Enterprise 100+ users
License fee
Functional breadth and depth
$250 - $2,500
$500 - $10,000
$1,000 - $60,000
Starter 1- 10 users
Subscription Price Ranges
Mid-range
Enterprise
Functional breadth and depth
$0 - $100/user
$10 - $200/user
$125 - $400/user
Monthly fee
Starter
Often Overlooked Costs
While this can be done in-house, most will want
to pay the vendor to transfer data.
Web-based training is often included, but
vendors will charge for in-person training. Training
This can be a major expense for on-premise
software buyers who need their own servers.
Hardware & IT
Data migration
Pricing for Popular Packages
Product Pricing Model Starter Mid-Range Enterprise
Microsoft Dynamics CRM 1
Subscription (user/month)
$65 $125 $150
Zendesk 2 Subscription (user/month) $1 - $25 $59 $125 - $195
Subscription (user/month) $30 - $60 $125 $135
Subscription (user/month) $75 $90 $125
Perpetual license fee $1,320 Unavailable Unavailable
Subscription (user/month) $39 N/A N/A
Perpetual license fee $2,000 $25,000+ $50,000+
Freshdesk 7Subscription (user/month) Free - $16 $25 - $50 $70 - $80
Free $12 $25Subscription (user/month)
Desk.com 3
Zoho Support 8
Oracle CRM on Demand 4
Sage CRM 5,6
Pricing for Popular Packages Continued
Product Pricing Model Starter Mid-Range Enterprise
$1,500 - $3,000 $3,000 - $20,000 N/A
$40 $65 $150
$25 - $30Monthly subscription
Monthly subscription
Perpetual license fee
Perpetual license fee $240 - $4,490 $2,390 - $45,000 $23,900 - $45,000+
Sugar CRM 10
Kayako 9N/A$40 - $50
Subscription (user/month) $35 - $40 N/A $45 - $50TeamSupport 11
Perpetual license fee $549 - $3,000 $7,650 - $69,500 $68,800 - $69,500+Goldmine 12
$55 N/A $60Subscription (user/month)
Maximizer CRM 13
Subscription (user/month) $15 N/A $40Help Scout 14
Pricing for Popular Packages Continued
Product Pricing Model Starter Mid-Range Enterprise
$45 N/A $65
$1,050 - $14,000 $15,400 - $140,000 $105,000 - $14000+
$19 - $29Monthly subscription
Perpetual license fee
Monthly subscription
Monthly subscription $78 $195 $395WORK[etc] 17
HappyFox 15 $69$49
Agiloft 16
Sources of Pricing Data
The pricing information included in this presentation was collected from the vendors' websites in October 2015. Software Advice is not in a position to provide detailed price quotes on behalf of these vendors, and this data should not be considered as such. The information is simply a compilation of what is publicly available online. Buyers should contact the software vendor for actual pricing. Below is a list of sources for where this information was collected:
1. https://www.microsoft.com/en-us/dynamics/crm-purchase-online.aspx
2. https://www.zendesk.com/product/pricing/
3. http://www.desk.com/pricing
4. http://www.crmsearch.com/oracle-crm-pricing.php
5. http://www.sagecrm.com/united_states/editions-pricing/ (Price includes the server and user price. Prices are determined for the following user ranges for each category: Starter -
1-10; Mid-Range - 10-100; Enterprise - 100+)
6. http://www.crmsearch.com/sage-crm-pricing.php
7. http://freshdesk.com/pricing
8. https://www.zoho.com/support/pricing.html
9. http://www.kayako.com/pricing/
10. http://www.sugarcrm.com/products/editions-and-pricing
11. http://www.teamsupport.com/customer-support-software-pricing
12. http://www.goldmine.com/goldmine-pricing/
13. http://www.maximizer.com/our-solutions/pricing/
14. http://www.helpscout.net/pricing/
15. https://www.happyfox.com/help-desk-price/
16. http://www.agiloft.com/software-pricing.htm
17. https://www.worketc.com/pricing/
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