Pri sm credential scheme

itSMF InternationalThe IT Service Management Forum

professional recognition for IT Service Management

Why you should become a priSM® credential holder

Issue 4 – © priSM® 20116/24/2011 1

priSM® Institute – credential (a definition)

6/24/2011 Issue 3 –

Credentialawarded to an individual based on specific

criteria and then maintained via a specified

program of activities

Certificationbased on achieving a specific set of skills,

usually ‘tested’ via an exam

Membershipfee-based group that only requires one to

abide by group rules and pay annual dues

for individual or corporate membership

priSM® Institute – our purpose

• Supporting our credential holders by :

• promoting their standing in the industry

• recognising performance of ITSM professionals through the award of an earned credential

• application of a professional code of conduct

• defining a globally recognized benchmark for the performance of ITSM professionals

• requiring and enabling them to use our continual professional development program

• providing opportunities to be mentored and also to support the development of other credential holders

6/24/2011 Issue 3 –

6/24/2011 Issue 3 –

priSM® Institute – recognizing you, providing opportunity…

Earn distinction and

recognition

Provides a structured

path for continuing

professional growth

Can lead to career

opportunities and

advancement

Gain support (as a mentee)

Support others (as a mentor)

Experience

Commitment to continual professional development (CPD)

Support of others

Contribution to the ITSM industry

Qualifications

YOU

Awarded

priSM®

credential

6/24/2011 Issue 3 –

priSM® Institute – credential levels

Student in Service Management

SSM®

Associate in Service Management

ASM®

Professional in Service Management

PSM®

Distinguished Professional in Service Management

DPSM®

Fellow in Service Management

FSM®

• The Registry– Listing of credential holders

• Future state: searchable by specialization, years of experience, certification, credential

• Used by consultants, HR departments, recruitment agencies etc…

• Mentoring– Pairing of volunteer mentors to mentees who have a specific

support need

• Monitored and assessed

6/24/2011 Issue 3 –

priSM® Institute – credential services

• Proof of current and historical (if applicable) level of responsibility, experience and competence within Service Management

• Continual engagement in the field of Service Management in the eyes of peers, employers, clients and team members

• Commitment to continual professional development – Professional contributions

– Ongoing education

• Membership in itSMF

• Endorsement and commitment to a Code of Ethics– Standard of Conduct

6/24/2011 Issue 3 –

priSM® Institute – what it takes to apply

6/24/2011 Issue 3 –

priSM® Institute – Code of Ethics

Example credential level Example profile

Student • Undergraduate or graduate student carrying at least a 50% normal full-time academic course of study

• Demonstrate a reasonable interest in the area of Service Management

Professional • The priSM® Professional has 6 years of service management experience, holds two certificates at the professional level or above and is contributing on a wider basis in the industry, e.g. attending/contributing to service management events

Fellow • The priSM® Fellow is an industry leader whose contributions to the Service Management profession are recognized by other industry leaders and their peers. It is a nominated/honorary credential.

Specific requirements can be found in the priSM® handbook… http://www.theprisminstitute.org

…and you can check your profile using the priSM® Calculator found on the “Applying to priSM” web page

6/24/2011 Issue 3 –

priSM® Institute – example of requirements

http://www.theprisminstitute.org



6/24/2011 Issue 3 –

priSM® Institute – CPD requirements

Credential level Elective area credits

(e.g. certifications, conference/meeting

attendances, SME activities or the APV list)

Mandatory credits

in the areas of Authorship, Presenting or Volunteering (APV)

Annual minimum

credits (total)

Student 10 n/a 10

Associate 20 n/a 20

Professional 34 6 40

DistinguishedProfessional

40 12 52

Fellow 20 24 44

6/24/2011 Issue 3 –

priSM® Institute – global structure

Global priSM® Institute (GpI)

Americas priSM® Institute (RpI)

established Feb 2010

Regional itSMFChapters – priSM®

Portfolio

EMEA priSM® Institute (RpI)

establishes Feb 2011


Portfolio

PacRim priSM® Institute (RpI)

establishes Q3 2011


Portfolio

Global priSM® Advisory Committee

Global governance

Strategic direction

Establishes the policies and principles

Global ambassadors for priSM®

Represents the RpIs to the GpI board with

feedback and innovative ideas

Provides support for Chapters

Ensures regional

considerations are addressed

Local support by Chapter Boards

Develops localized additional benefits

Addresses local governance needs

6/24/2011 Issue 3 –

priSM® Institute – some thoughts to leave you with…

“priSM® is a major step towards the maturity of the ITSM industry.

This program offers a valid, objective and consistent, global understanding that can be a valuable tool to those in search of the best ITSM professionals.

It also offers our members a career path to meet personal growth aspirations – no matter where they are today.”

David Cannon FSM®

Chair of the itSMF International Executive Board


visit http://www.theprisminstitute.org




Questions should be directed to the Global Program Manager:

Suzanne D. Van Hove, Ed.D., FSM®[email protected]: sdvanhove502-456-4322 (USA)

6/24/2011 14

Stand out from the crowd, apply now

Issue 3 – © priSM® 2011

visit http://www.theprisminstitute.org

mailto:[email protected]




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