PREVENTION IS BETTER THAN THE CURE THROUGH … · • Sanctuary Service, Bridges - Independent...
Transcript of PREVENTION IS BETTER THAN THE CURE THROUGH … · • Sanctuary Service, Bridges - Independent...
PREVENTION IS BETTER THAN THE CURE
THROUGH PARTNERSHIP WORKING
Contents
1. New Charter: a Great Partner
2. Knowsley Housing Options
3. Preventing Homelessness
4. Partnership – Young Person Protocol
5. Kayleighs Story
6. Contacts
A Great Partner: The Group
• New Charter was formed in April 2000
• AKSA Homes joined the Group in 2005
• Gedling Homes joined the Group in 2008
• Managing 18,600 homes
New Charter: Homelessness
Services
• Delivered Knowsley Housing Options Service for Knowsley
MBC since May 2011
• Delivered Tameside Housing Advice for Tameside MBC since
April 2000
• Delivered the Supported Homelessness Accommodation for
Tameside MBC since April 2000
• Sanctuary Service, Bridges - Independent Domestic Violence
Advice service and ROOTS Project
• Housing Register – Tameside MBC since April 2000
• BBO £10m – Building Better Opportunities
• Hospital Discharge Project
New Charter: Benefits
• Nationally recognised as a leader in this field
• Options service with a dedicated website
• High performing, innovative
• Shared management support
• Shared service development – one leads, then
shares, no duplication of effort
• Job shadowing across services
• Joint procurement
Our Model
A partnership approach
• New Charter
• Knowsley & Tameside MBC
• Services
• Customers
• Stakeholders
Knowsley Housing Options
Key Principles:
• Customer centred service
• Involvement of customers
• Flexible to changing demand
• Prevention focused
• Partnership driven
Knowsley Housing Options
• Commitment from New Charter Group
• Telephone based service delivered from River Alt
Resource Centre
• Out-reach surgeries at Huyton & Kirkby One-Stop
Shops
• Appointments
• Home visits
• Specialist Out-of-Hours service
Knowsley Housing Options
• Early intervention
• Reduced acceptances & placements to temporary
accommodation
• Appropriate referrals to supported housing
• Effective use of the private sector
• Access to trained mediators to assist in conciliation
to reduce exclusions from home
• Increased focus on prevention which allow
customers to remain in their home
Service Improvements:
• An active & positive partner in assisting Knowsley achieve its
Housing Strategy and Homelessness Strategy objectives
• Invested in a software system to improve case management
and contract monitoring
• Development of a dedicated website
www.knowsleyhousingoptions.org
• Development of a service newsletter (stakeholders)
• Use customer profiling from 1-Stop Shop Events to identify
hard-to-reach groups and non-traditional Options customers
Homeless Prevention Tools-
• High Priority Resettlement Panel
• Debt Advice
• Resolving Housing Benefit Issues
• RSL nominations
• Sanctuary Scheme
• Tenancy Bond Scheme
• Homeless Prevention Fund
• Merseyside Family Support
Young Persons Protocol
• Developed – 3 partners – Housing Strategy, Children Social Care, Youth Offending
• Consistent and co-ordinated response
• Launched 2014
• Workshops rolled out
Responsibilities• Children’s Social Care
• Single Assessment/ Risk assessment
• Joint assessment with HOS Mindful of timescales Agency information sharing
• Feedback assessment outcome to HOS within timescales
Dependent on YP’s route in provision of accommodation
• Housing Options
• Homeless Prevention
• Provide interim accommodation(S188)
• Joint assessment with CSC
• Complete Homeless assessment pending outcome of single assessment
• Provide temporary accommodation (S193) – if housing duty owed
• Youth Offending Service
• Explore accommodation options with YP
• Support YP to HOS/ CSC
• Provide information to support assessments including risk information
• If in court contact CSC directly re accommodation re Bail address
• Refer to CSC prior to release from custody if accommodation issues
Process – First contact HOSYP presents as homeless to
any partner
YP supported to attend Housing Options Service for Assessment
HOS request joint assessment of need with CSC
Joint assessment of YP's need undertaken
HOS assessment & CSC assessment undertaken
separately
YP assessed as able to
return home immediately
HOS-Mediation support
offered in preventative
capacity
HOS inform CSC of
outcome
YP assessed not S17 or
S20 but S193 Housing Duty
owed
Housing Legislation
S193 0f Housing Act
1996
HOS responsible for
re-housing
YP assessed in S17 need
& S193 Housing Duty
owed
CSC- CIN Plan & S193
Housing Duty
CIN Plan supported by
partners involved &
HOS responsible for
rehousing
Duty Owed under Sec 20 &
in accommodation
need
YP agrees to accommodation
under S 20
CSC provide accommodation &
support. Can request HOS
support re accommodation
provision
YP assessed
in S17 need
Intentionally Homeless
No HA duty. HOS notify CSC
CSC undertake assessment &
provide accommodation
under Sec 20
Possible Outcomes
24 hrs
4days to max of 10
workingdays
ContAssessment
Process – First contact CSCYP presents as homeless to
any CSC
CSC rejoint joint assessment with HOS
If required CSC provide accommodation under Sec 20
Joint assessment of YP's need undertaken
HOS assessment & CSC assessment undertaken
separately
YP assessed as able to
return home immediately
HOS-Mediation support
offered in preventative
capacity
HOS inform CSC of
outcome
YP assessed no S17 or
S20 need but S193 housing
duty
Housing Legislation S
193 0f Housing Act
1996
HOS responsible
for re-housing
YP assessed S17 need &
S193 housing duty owed
CSC- CIN Plan & S193 housing duty
CIN Plan supported by
partners involved &
HOS responsible for housing
Duty Owed under Sec 20 &
in accommodation
need
YP agrees to accommodation
under S 20
CSC provide accommodation &
support. Can request HOS
support re accommodation
provision
YP assessed
S17 need
Intentionally Homeless
No HA duty. HOS notify CSC
CSC undertake assessment &
provide accommodation
under Sec 20
Possible Outcomes
24 hrs
4days to max of 10
workingdays
ContAssessment
Kayleighs Story
Key contacts
Maureen Ashcroft Housing Options Service
Manager - 0800 694 0280
Jacquie Byrne -Principal Housing Delivery
Officer – 0151 443 5819 ,
Questions
CASE STUDIES