President - Lloyd Bramble 914 Silver Spring Ave Silver Spring, MD, 20910 Phone: 240 638-7001 Fax:...

President - Lloyd Bramble914 Silver Spring AveSilver Spring, MD, 20910Phone: 240 638-7001Fax: 240 [email protected]

Micah Systems Technologies, Inc.

Capabilities Statement

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www.micahsystech.com

Prime or Sub Contractor Minority-owned, small business, GSA -

(Schedule 70) GS-35F-0443S Partnered with 8(a), SDVOB,

Hubzone,WOSB Specializing in the development of robust,

flexible business solutions for both Government and Commercial clients.

Access to a vast array of resources with a 2-week turnaround

Successful experience in all forms of contracts –

FFP, IDIQ, Performance Based, Fixed Price, Task

Order

Ability to manage contracts efficiently

Dedication to superior performance, innovation and customer satisfaction

AFRHAFRH

Micah Headquarters

Micah Headquarters

USACEUSACE

DOSDOS

DOJDOJ

HHSHHS

Overview - Micah’s BenefitsOverview - Micah’s Benefits

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Micah’s ServicesMicah’s Services

Business Intelligence w/ Cognos and Business Objects Enterprise Reporting (Data - Financial, EEO, HR, Homeland Security, Healthcare,

etc) EEO & Workforce Tracking Solutions

Inter/intranet and Portal Web Development ePortal Development PDA Reporting Solutions Knowledge Management Implementation - Communities of Practice Sharepoint Module Development MERGEcms – Content Management System w/content reuse

Customer Care! Network Administration Administrative Support Services Information and Referral Services/Help Desk Support

Enterprise Architecture Technical Writing/Graphic Design Services

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A Team Focused on the A Team Focused on the FutureFuture

ExperienceExperience Corporate and contract staff that

understands the importance of the Services, its customers, and its mission

OwnershipOwnership Partnership that instills project

ownership in its staff, supported by people who take pride in their work and are proud of the projects they support

FlexibilityFlexibility A company that will continue to

introduce new skills, techniques and technology in response to changing customer requirements

InnovativeInnovative A company that develops

innovation and creativity in the workforce to better solve performance challenges

TeamworkTeamwork A team of people who are eager to work

with the Government to improve services

ExperienceExperienceExperienceExperience

OwnershipOwnershipOwnershipOwnership InnovativeInnovativeInnovativeInnovative

FlexibilityFlexibilityFlexibilityFlexibilityTeamworkTeamworkTeamworkTeamwork

Key Team MembersKey Team MembersCorporate Officer In ChargeProject Manager

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To help the Micah team manage and track projects efficiently, we use Autotask, a web-based project management tool

Autotask helps us ensure 100% project performance and helps us to meet our performance requirements

Autotask integrates– Project planning– Task management– Contract management and billing– Timesheets

Efficient project tracking and open communication are key to a quality

driven productive work environment

Project Management TrackingProject Management Tracking

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Features Comprehensive approach to quality operations Innovative quality-assessment, project

management and monitoring tools Utilization of plan to introduce greater efficiency

of operations Qualitative and Quantitative metrics Continuous monitoring Scheduled reviews and self-evaluations Team approach and empowerment of all staff Prompt remediation by specifically designated

personnel

Features Comprehensive approach to quality operations Innovative quality-assessment, project

management and monitoring tools Utilization of plan to introduce greater efficiency

of operations Qualitative and Quantitative metrics Continuous monitoring Scheduled reviews and self-evaluations Team approach and empowerment of all staff Prompt remediation by specifically designated

personnel

Proposed Innovative Approaches Semi-Annual review Customer Satisfaction Form for each significant

service point. Application of quality metrics Random and planned samplings along with

inspections Cost Analysis 6-month Performance Evaluation (quantified and

subjective)

Proposed Innovative Approaches Semi-Annual review Customer Satisfaction Form for each significant

service point. Application of quality metrics Random and planned samplings along with

inspections Cost Analysis 6-month Performance Evaluation (quantified and

subjective)

The submittal of a Fully Configured Quality Control Plan

Summary of Quality Control PlanSummary of Quality Control Plan

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U.S. Army CORPS of Engineers (Cognos: PowerPlay, Impromptu, Decision Stream, Enterprise Server and Business Objects)

Developed Data Warehouse Enterprise Reporting Solution – Business Objects Developed Web enabled EEO reporting solution - Cognos Developed Web enabled Integrated Manning Document for Resource Management Developed Client/Server Civil Automated Reporting System for Finance & Accounting Directorate Modified, web enabled and maintained the CORPS Meta repository that was the repository for all

of the CORPS systems Developed a Accident Experience Analysis System Provided 508 compliance checking, Software evaluation, and Testing Developed a Data Warehouse for Information Management Developed a Configuration Management policy for Information Management Implemented website redesign & graphical design techniques, used in-house product MERGEcms

Content Mgmt System Developed the CORPS Enterprise Architecture Portal Facilitated data modeling sessions, Database Design and Development

Company/Personnel ExperienceCompany/Personnel Experience

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U.S. Army CORPS of Engineers Provided technical writing support Maintained and updated user documentation for the Corps’ Data Encyclopedia project Produced a complete set of documentation including maintenance, user, and administrator’s

manuals as well as online help

Health & Human Services Provided technical writing support Authored the final report Authored technical recommendations

U.S. Department of Energy Provided technical writing support Upgraded and produced end user, program maintenance, and developmental documentation Produced a market study Tracked foreign mergers and acquisitions, used info for the Annul Report to Congress

Company/Personnel ExperienceCompany/Personnel Experience

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U.S. Department of Justice (Cognos: Impromptu, PowerPlay, and Transformer)

Converted reports from a legacy system to CognosProvided recommendations on how to improve their report development and distributionDeveloped report templates

Health & Human Services - Administration on Aging (AoA)Administrative ServicesInformation and Referral Services Library Services Mailroom Services

Company/Personnel Experience cont.Company/Personnel Experience cont.

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Armed Forces Retirement Home (Cognos: PowerPlay, Transformer, and Impromptu)

Developed report visualizations for year to year comparisons, trend analysis, and budget exercises Tuned Database Provided IT On call support

U.S. State Department Application Development using PowerBuilder and Oracle Data Modeling

Health & Human Services - Centers for Medicare & Medicaid Services (Cognos: PowerPlay, Transformer, Impromptu, Enterprise Server)

Provided Web enabled reporting - Cognos Redesigned the automated cube regeneration process, maximized cube efficiency Provided on-call maintenance support, troubleshooting software installations and cube mappings Provided operational support for various aspects of performance measurement and data collection


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Federal Communications Commissions (FCC) Help Desk and LAN/WAN support, Intranet Web development, Customer training and support operations. 6,400+ calls per month Provide formal training to FCC staff Ensure efficient operations of the Call Center in responding to client’s request for assistance Monitor and review help desk telephone statistical reports in order to plan, develop and implement

improvements in performance


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Department of Homeland Security’s, Customs and Border Protection (CBP) Technical Support Center

Provides end user support functions to over 25,000 users nationally Help Desk support, LAN/WAN Communications, Desktop and E-mail support Insure all service request and network alerts are processed in a timely manner


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Excellent Past & Present Performance Strong Technical & Professional Offerings Commitment to Customers & Employees Vast Pool of Resources Quality Management Transition Services IT Support and Administrative Services at various Federal Agencies

References available upon request

Strong Capabilities

SummarySummary

President - Lloyd Bramble 914 Silver Spring Ave Silver Spring, MD, 20910 Phone: 240 638-7001 Fax:...

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