Presenters:Therese Kanai, PhD & Melissa Holberg, PhD

University of Phoenix, OnlineSchool of Advanced Studies

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Welcome Message Contact Information Technical Support Information

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Educational History Online Teaching Experience Add a Personal Touch

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Polite Professional Communicate Clearly Log In Frequently to Address Questions Do not Let Any Situation Escalate

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Bio Professional With One “Personal” Fact Correct Punctuation “Semi-formal” Use Please and Thank You

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Respond to bios in a time manner – less than 24 hours.

Use the student’s name to individualize instruction.

Check for questions posted on the first three days at least twice a day.

Be visible.

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Use Clear Language Be Formal When Addressing Class Offer A Contact Phone Number Answer Phone Calls or Return Calls ASAP Let Learners Know If You Will Be Unavailable

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A first time course has a high anxiety level for learners.

Computer issues need to be directed to technical support.

Offer leniency for week 1 deadlines due to “issues” that may occur.

Be firm yet compassionate.

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Ask For Learner Contact Information Check Materials for Accuracy Have Three Means for Modality Have a Visible Question Thread

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Use Please and Thank You Use Capital Letters for a Word to Reinforce

Importance Chose Colored Font Carefully When In Doubt Hit Save Not Send

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