Presented to - Amazon S3€¦ · environment, assisting CIOs in planning their EPM and IT...

Presented to:Date:

TROUBLESHOOTING EPM CLOUD INSTANCES

Troubleshooting Tools and Tips

RMOUG

February, 2018

PRESENTATION: Troubleshooting EPM Cloud Instances

• Introduction

• Troubleshooting Overview

• Application Diagnostics

• Activity Reports

• Migration Reports

• Instance Reports

• Job Console

• EPM Automate

• Snapshot Recovery

• Questions

Agenda

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“With CheckPoint you will

find we have the knowledge

you would find at a Big 5, yet,

we’re nimble and don’t leave a

huge foot print – something

our clients have appreciated.”

“With CheckPoint you will

find we have the knowledge

you would find at a Big 5, yet,

we’re nimble and don’t leave a

huge foot print – something

our clients have appreciated.”

– Gregory Feld, Managing Partner

In our work with Global 100 companies we take a

comprehensive approach. We have a very deep level of

experience around the Finance function and expert

knowledge of process and enablement on the technology

side. We wrap it into a holistic solution for both the CFO and

the CIO.

• Founded in 2006

• We service the EPM and BI markets across multiple

verticals

• 50 years of collective experience in the Finance and IT

space.

• Oracle Platinum Partner | Cloud Standard

Introduction

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Speaker:

Mike Turner – [email protected]

An Associate Partner for Technical Services at CheckPoint Consulting,

and provides strategic guidance and planning expertise at all levels of the corporate

environment, assisting CIOs in planning their EPM and IT integrations both on premise

and in the cloud.

• Focused on Infrastructure, Data Integration,

Data Governance, and Managed Services.

• 18 years of Hyperion experience.

• Multiple global Oracle EPM implementations.

• All components of Oracle’s Hyperion EPM platform

and related supporting technologies.

Introduction

2/18/2018 5

mailto:[email protected]


EPM Cloud - Can the Capacity of an EPM Cloud Service be Increased?

By: Tanya Heise | Sr Principal Technical Support Engineer

This question has been asked by our EPM Cloud customers a bit more frequently.

Kash Mohammadi, VP of EPM Cloud, provides the following information when it comes to this topic.

• EPM Cloud is architected for elastic scalability.

• The likely reason for most performance issues is application design, not memory or compute

resources.

• Application design inefficiencies can be identified by reviewing the Application Activity Report.

If you have a significant performance issue and have exhausted application design related avenues,

please contact Oracle support and we will investigate the root cause of the issue. Please specify in the

SR what exact operation is not meeting your performance requirements and what is the expected

performance.

Oracle’s viewpoint | Published Blog

2/18/2018 6

Doc ID 2320199.1 | https://blogs.oracle.com/proactivesupportepm/epm-cloud-can-the-capacity-of-an-epm-cloud-service-be-increased

https://blogs.oracle.com/author/tanya-heise

http://docs.oracle.com/cloud/latest/pbcs_common/UPBCS/pbcs_activity_report.htm#UPBCS-GUID-DA2128CB-D41D-4E16-B90C-9CEE9384D09C

https://support.oracle.com/rs?type=doc&id=2320199.1


To help identify opportunities to improve application efficiency PBCS offers a few tools to

customers when it comes to troubleshooting various cloud issues and knowing how their

systems are being used:

• Application Monitor or “Application Diagnostics”

• Activity Reports

• Migration Reports

• Instance Reports

• EPM Automate

• Snapshot Recovery

Troubleshooting Overview

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The tools can be found using the navigation menu in PBCS, EPBCS, FCCS:

Troubleshooting Overview

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Found in the Navigation Menu under “Application Diagnostics” you can

use the application monitor to

analyze the following:

• Block storage cubes

• Dimensions

• Simple forms

• Standalone business rules

• Approval unit hierarchies

• Reporting mappings

• Export data functionality

Application Monitor

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• Application Monitor also

provides traffic lighted object

feedback for each of the

artifacts.

• In some cases it will note why

an artifact might be red.

• Clicking on ”View Details”

shows more information.

Application Monitor

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Activity Reports

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Found in the Navigation Menu > Overview there is a tab for “Activity Reports” you can use

the activity reports to see a variety of useful information for up to 60 days prior.


Activity Reports

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The activity report will show how many

and when users are in your system…


Activity Reports

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What the users are doing…


Activity Reports

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What they wait on most…


What else could use improvement?

Activity Reports

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Like the Activity Reports, migration reports are nested under a parent

activity, “Migration.” From the Navigation Menu > Migration there is a tab

for “Reports” …

Migration Reports

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Migration Reports

Artifact Updates can

identify what changed

when, and who to

ask…

Migration Status

Reports let you know

snapshots are

successful.


From the

“MyServices”

dashboard…

Instance Reports

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Instance Reports allow admins to find and track

• System Status

• Planned Maintenance

• Historical Usage

• Response Times (ms)

• DB Size (GB).

Instance Reports

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Instance Reports allow admins to find and track

• Response Times (ms)

• DB Size (GB).

Instance Reports

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The Job Console allows you to see Data Import and Export Status

Job Console

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The Job Console also shows the status of jobs executed with EPM Automate


The EPM Automate Utility is used to automate tasks in PBCS.

• The tool returns an exit code and message to indicate the status of the

operation.

• Exit codes are grouped under five code numbers; each code may

indicate many error conditions.

• Review the message returned with the code to identify the specific

condition that caused the error.

• Log files that capture the code output are created on the computer

from which you run the utility.

• Oracle documents the codes and their meaning, which can be found

on their documentation portal, EPM Automate Codes.

EPM Automate

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https://docs.oracle.com/cloud/latest/epm-common/CEPMA/epm_automate_status_codes.htm#CEPMA-pbcs_epm_control_utility_30


The Feedback panel

is found in the user

“Settings and

Actions” menu.

Provide Feedback

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You use the buttons in

this panel to highlight or

hide areas on the screen,

to capture screenshots,

and to enter a description

of the issue that you face.

Click the Add button to

capture the initial

screenshot. After you

capture the screen, the

button name changes to

Capture.


If the database fails for some reason, you can use the artifact snapshots

to restore the database’s contents to the previous day or to a previously

known state.

To recover a snapshot, run EPM automate commands to complete these steps:

• Sign in to the target environment using admin credentials:

• Re-create the environment.

• Delete Artifact Snapshot if it is present.

• Copy snapshot Artifact Snapshot from the local file system to the target

environment.

• Import artifacts from Artifact Snapshot into the environment and create new

users in the identity domain.

• Sign out.

Snapshot Recovery

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Metadata / Data Loads…

• If the cubes listed in the import file do not match the cube names in the

application, the application will ignore unrecognized cube columns.

• If any import errors occur during an Essbase data load, the import will quit and

no data will be loaded.

• If data is exported to a file in Planning format, you can use a text editor to

change the database name in the file; for example, ASOCube, and then

import the data file into the aggregate storage outline (provided all dimensions

exist in the aggregate storage outline.)

• There are special characters that will cause failures in metadata and data

loads. For a list of supported delimiter characters and exceptions, see Other

Supported Delimiter Characters.

Known Tips

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https://docs.oracle.com/cloud/latest/pbcs_common/PFUSA/other_supported_delimiter_characters_104x085fcea9.htm


Application Migration…

• If you get an error that says no data sources are available, then an application

already exits in Oracle Planning and Budgeting Cloud. Delete the existing

application and try the migration again.

General…

• Many reports in PBCS, like every report, record time as UTC or Greenwich

Mean Time and not Eastern Daylight Saving Time

• Use a support browser! When using Oracle EPBCS, PBCS or FCCS, you may

encounter errors if you are not using a compatible web browser.

Known Tips

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Questions

2/18/2018 29

checkpointllc.com

Michael TurnerAssociate Partner | Technical Services

407.620.8753

[email protected]

Presented to - Amazon S3€¦ · environment, assisting CIOs in planning their EPM and IT...

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