Presented by. Quick Checklist About FrontRunner 7 Habits of High Performers.
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Transcript of Presented by. Quick Checklist About FrontRunner 7 Habits of High Performers.
Presented by
Quick Checklist
About FrontRunner7 Habits of High Performers
About FrontRunner
17 years Mortgage Industry ExperienceCoaching and Professional Development
ServicesCore Business ProgrammesBroad Client Base of Industry ParticipantsOur USP is about Accountability for Best
Practice
The 7 Habits
Habit #1Be Customer Centric – its’ all about the Customer
Manage the customer experienceConsistent customer care; post settlement communication and servicesCustomer database; your most valuable asset (maintain & use it)Doing the 1% ‘ers
Habit #2always be Prospecting . . .
ReferrersRepeatsRequests
Habit #3Process efficiencyLead enquiryLead qualificationResearch & recommendationLead conversionLoan application sign upLoan submissionSettlement“After settlement care”
Habit #4Focus . . . your business depends upon it
Business planningPerformance measurement & reportingBusiness coachwww.flyingsolo.com.au
Habit #5Intelligent Diversification
Diversification is offering a new product to existing customers or an existing product to new customers.Customer base alignment – which products & services?Do it yourself versus referral arrangementsExpertise, skills and liability issuesRisk v Reward
Habit #6Integration of cross selling . . . the missing ingredient is process
Do it yourself versus referral arrangementsThe Why? For broker & customer . . .The process; Measure & report performance, improvement opportunity
Habit #7Leadership
Integrity & professionalismSelf awareness & self developmentResilience & self beliefEmpathyCommunication, clarity & consistency of messageLead don’t direct, role modelAccountability & responsibility
When you’ve mastered these…
Set new SMART goals!
Business Coach
•10 workbooks
•5 CD’s
•15 CPD Points
•Total business review
•Learn from others
•$490
www.frcg.com.au
@dougmathlin
FrontRunner Consulting Group