Presented byPresented by Quach Van HoangQuach Van Hoang 29.01.201029.01.2010

Agenda

1

AA Performance

BB Strategy

Performance

Premium & PFYP

01st WKM 2009(1~13)

Prem PFYP Prem PFYP

Viet Nam 4.5

3.6(72%)

46.637.6

(73%)

( ) is percentage of Vietnamese Target

2

Billion

3

Performance

Region PFYP

100

600

1100

1600

2100

2600

04 05 06 07 08 09 10 11 12 13

HN

HCM

DN

2.82.8

0.60.6

1.21.2

1.71.7

0.970.97

0.40.4

CT 0.5

1.81.8

0.80.8

0.50.5

Performance

Headcount

SM Full-Time agentsTotalPre-

BMSM CAS SEAS EAS SAS AS

Viet-Nam 63 189 4 23 134

434

1078 1925

Part-Time Agent (IA): 4372 Total Agents: 629762974

252 SM 1673 SAS↑+ 9%UP

01/28/2010

5

Performance

Full-time Headcount

0

300

600

900

1200

1500

04 05 06 07 08 09 10 11 12 13

HCM HAN DNG CTO

12691269

445445

148148

218218

6

Performance

AS attaining Quota(%)

10%

30%

50%

04 05 06 07 08 09 10 11 12 13

HCM HAN DNG CTO

38%38% 34%34%

54%54%

13%13%

39%39%

32%32%

19%19%

ConclusionConclusion

•PFYP does not attain target .

•Full time agents’ productivity goes down.Weakness

Advantage•Recruitment over target

Need improving

Agenda

10

AA Performance

BB Strategy

Strategy – new comer

• HAN re-structure Set up 02 regional in HAN

Promote BM Kim Anh & BM Ky to regional director

• HAN re-structure Set up 02 regional in HAN

Promote BM Kim Anh & BM Ky to regional director

• Bien Hoa new branch office

Recruit 03 BM

Opening in 05 working month

• Bien Hoa new branch office

Recruit 03 BM

Opening in 05 working month

Strategy – new comer

• HCM 2 zone

Welcome 01 new RD.

Receive 06 new BM to develop HCM 2 region

• HCM 2 zone

Welcome 01 new RD.

Receive 06 new BM to develop HCM 2 region

Strategy-Agent contract to BM

Apply to New BM recruitment

Encourage BM convert to agent contract

--- High salary

--- Performance allowance

Apply to New BM recruitment

Encourage BM convert to agent contract

--- High salary

--- Performance allowance

Strategy- Assessment Schedule

THU FRI SAT SUN MON TUE WED

28 29 30 31 1/3 2 3

4 5 6 7 8 9 10

11 12 13 14 15 16 17

18 19 20 21 22 23 24

3. Update to system the assessment

result

4. Promotion certification

2. BM check OrKeep position request Or Confirm request

1. Announce Assessment Result

Strategy- Assessment Schedule

Quick respond

Increase the quality of service

Reduce the un-necessary complain from agent

Quick respond

Increase the quality of service

Reduce the un-necessary complain from agent

Future Plan – IA recruit benefit

From 201001, HAN + HCM stop recruiting AS, the recruitment of IA decease

BRANCH 200912 200913 201001

HCM 49 38 25

HAN 21 36 14

• Create new benefit or incentive of IA recruitment

• Explain the benefit related to IA recruitment to SM, pre-BM