Presented by Quach Van Hoang Quach Van Hoang 29.01.2010 29.01.2010.
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Transcript of Presented by Quach Van Hoang Quach Van Hoang 29.01.2010 29.01.2010.
Presented byPresented by Quach Van HoangQuach Van Hoang 29.01.201029.01.2010
Agenda
1
AA Performance
BB Strategy
Performance
Premium & PFYP
01st WKM 2009(1~13)
Prem PFYP Prem PFYP
Viet Nam 4.5
3.6(72%)
46.637.6
(73%)
( ) is percentage of Vietnamese Target
2
Billion
3
Performance
Region PFYP
100
600
1100
1600
2100
2600
04 05 06 07 08 09 10 11 12 13
HN
HCM
DN
2.82.8
0.60.6
1.21.2
1.71.7
0.970.97
0.40.4
CT 0.5
1.81.8
0.80.8
0.50.5
Performance
Headcount
SM Full-Time agentsTotalPre-
BMSM CAS SEAS EAS SAS AS
Viet-Nam 63 189 4 23 134
434
1078 1925
Part-Time Agent (IA): 4372 Total Agents: 629762974
252 SM 1673 SAS↑+ 9%UP
01/28/2010
5
Performance
Full-time Headcount
0
300
600
900
1200
1500
04 05 06 07 08 09 10 11 12 13
HCM HAN DNG CTO
12691269
445445
148148
218218
6
Performance
AS attaining Quota(%)
10%
30%
50%
04 05 06 07 08 09 10 11 12 13
HCM HAN DNG CTO
38%38% 34%34%
54%54%
13%13%
39%39%
32%32%
19%19%
ConclusionConclusion
•PFYP does not attain target .
•Full time agents’ productivity goes down.Weakness
Advantage•Recruitment over target
Need improving
Agenda
10
AA Performance
BB Strategy
Strategy – new comer
• HAN re-structure Set up 02 regional in HAN
Promote BM Kim Anh & BM Ky to regional director
• HAN re-structure Set up 02 regional in HAN
Promote BM Kim Anh & BM Ky to regional director
• Bien Hoa new branch office
Recruit 03 BM
Opening in 05 working month
• Bien Hoa new branch office
Recruit 03 BM
Opening in 05 working month
Strategy – new comer
• HCM 2 zone
Welcome 01 new RD.
Receive 06 new BM to develop HCM 2 region
• HCM 2 zone
Welcome 01 new RD.
Receive 06 new BM to develop HCM 2 region
Strategy-Agent contract to BM
Apply to New BM recruitment
Encourage BM convert to agent contract
--- High salary
--- Performance allowance
Apply to New BM recruitment
Encourage BM convert to agent contract
--- High salary
--- Performance allowance
Strategy- Assessment Schedule
THU FRI SAT SUN MON TUE WED
28 29 30 31 1/3 2 3
4 5 6 7 8 9 10
11 12 13 14 15 16 17
18 19 20 21 22 23 24
3. Update to system the assessment
result
4. Promotion certification
2. BM check OrKeep position request Or Confirm request
1. Announce Assessment Result
Strategy- Assessment Schedule
Quick respond
Increase the quality of service
Reduce the un-necessary complain from agent
Quick respond
Increase the quality of service
Reduce the un-necessary complain from agent
Future Plan – IA recruit benefit
From 201001, HAN + HCM stop recruiting AS, the recruitment of IA decease
BRANCH 200912 200913 201001
HCM 49 38 25
HAN 21 36 14
• Create new benefit or incentive of IA recruitment
• Explain the benefit related to IA recruitment to SM, pre-BM