XLVETS Equine Rebranded 007 Basic Farriery & Foot Balance ...
Presented by Michelle Hopkins - EU Communications Manager ... · Sunita Ruprai - IT Project...
Transcript of Presented by Michelle Hopkins - EU Communications Manager ... · Sunita Ruprai - IT Project...
Presented by
Michelle Hopkins - EU Communications Manager
Sunita Ruprai - IT Project Manager/Business Analyst
• Rebranded the RMS software into Claire’s Hub
• Project began October 2016 piloting with 30 stores
• Going through Q4, the golden quarter, we achieved 90%
compliance on the Hub
• During January we moved to 125 stores, after one
week we removed them from previous communication channel
• March 2017 all UK, ROI & Netherlands stores were live
bringing us to 372 stores in total
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Claire’s Hub – How it began
• During July we will launch our French Hub site, landing in 230 stores, this will be the first translated site
• By September 2017 all EU stores will be live. A total of 1047 stores, 15 countries in 10 languages
• Looking to future development with a potential to include Incident Reporting
• Plans to expand to our Central Office Teams by deploying an Intranet site during Q4
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Claire’s Hub – How we are progressing
Claire’s Hub – Success Stories
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• Reduction in communication from DSMs to stores, as tasks are set with
on the spot reminders
• Back Office has been a remarkable tool for stores to refer to for any
paperwork
• Reduction in printing costs and manpower has been significant
• TVPs / RSMs having instant visibility of DSMs communication to stores
• H&S / QC teams can closely monitor compliance for all legal regulations
• Surveys – giving feedback direct from the stores to Central Office within 24 hours
Store Associate 479 - Jenna: "I love the hub, it allows me to ensure I am within compliance and the
fact that the team can see my responses instantly is ace!"
Claire’s Hub - EU IT
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Claire’s Hub in North America
Implementation
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NA Design
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NA Rollout
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NA Rollout Total Number of Stores Live
1st Week - 33 Stores 33
3rd Week - 97 Stores 130
5th Week - 300 Stores 430
6th Week - 252 Stores 682
7th Week - 278 Stores 960
9th Week - 285 Stores 1245
11th Week - 287 Stores 1532
North America Reaction & Feedback
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‘The Hub,’ allows me to be able to
keep track on what tasks my
stores have completed at the click
of a button, saving me so much
time – (RSM NA)
Having visibility of what the stores are completing, (or not is some
cases) has ensured we meet deadlines much more effectively. At
Claire’s Corp, the team are able to see when promotion material
has been completed in what stores. ‘The Hub,’ also gives us the
ability to instruct DSM’s to chase up those who aren’t doing what
is required – (Marie Hodge, Executive Director, Store
Communications and Operations, NA)
NA Compliance
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• Currently compliance overall is difficult to measure as we are
adding close to 250 stores per week
• Compliance for the initial pilot stores is close to 90% daily
• Once all stores are live and are familiar with the tool, by the
middle of August 2017, we shall be able to extract the correct
stats for compliance
Thank you
Any Questions?