Presented by: Doaa Mohamed Samir Mohamed, MPPAHuman Resources Specialist – Information and Decision Support Center – The Egyptian Cabinet

Enhancing Transparency and Accountability in Public Organizations – Comparative Analysis of the Ombudsman Concept in Four Developed Countries: United Kingdom - Canada – USA & Sweden

Table of Contents

Introduction

What is an Ombudsman ? "an agent of parliament who receives and may

investigate citizens' grievances against bureaucracy.“

Stanley (1966, P1) "legally established, autonomous, external to the

administration, operationally independent of the legislature and the executive, specialist, expert, nonpartisan, client-centered but not anti-administration, and both popularly accessible and visible".

Friedmann (1977, P1)

Service Should be: Inexpensive. Simple. Quick Action. Impersonal. Geographically represented.

Table of Contents

Origin

Independence

Accountability

Structure & Mission

Power

Methodology

Practical impact of ombudsman function

Examples

Table of Contents

Lessons Learnt & Recommendations

Lessons Learnt & Recommendations