Presentation_1_Creating an Org Change Mgmt Plan
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Transcript of Presentation_1_Creating an Org Change Mgmt Plan
SUMMER 2005JUNE 6-10 2005
Preparing an Organizational Change
Management Plan
Org Change Management Activities by Project Phase
IST 600 ERP Systems: Key Implementation Issues U. Yeliz Eseryel
ASAP Roadmap
IST 600 ERP Systems: Key Implementation Issues U. Yeliz Eseryel
Project Preparation
Activities:
Coordinate Core Team TrainingDevelop core team training plan. Conduct SAP Level 1 training (SAP 020) on site & communicate Level 2 courses to WA core team members for attendance at SAP training sites.
Define a Change Management Strategy and Plan
Develop a change management strategy that identifies key change management activities and supporting tasks by ASAP phase.
Design Communication Strategy & Plan
Design a communication strategy, including goals & objectives, principles, stakeholders, approach, themes, messages, channels, communication vehicles as well as measures of success. Design implementation communication plan which will include what to communicate to whom, by whom, through what medium and at what time.
Design Project Measurement Scorecard
Support project management in the development of a project measurement scorecard.
Design Project Logo & Project Initiation (Kickoff)
Design a project brand & logo. Plan & coordinate the project kickoff.
Core Team Training Schedule and Budget Estimate
Change Management & Communication Strategy’s
Project Measurement Scorecard
Project Brand & Logo
Project Initiation (Kickoff)1/21/02 – 3/29/02
IST 600 ERP Systems: Key Implementation Issues U. Yeliz Eseryel
Business BlueprintBusiness Blueprint
Activities:
Implement & Modify Communication Plan
Implement & monitor the plan. Modify plan based on interim feedback.
Develop Roles Strategy
Develop a Roles Strategy establishing the process by which Role Profiles will be developed, validated, and tracked and establishing the process by which end users will be matched to roles.
Conduct a Training Needs Analysis & Develop an End User Training Strategy
Conduct a training needs analysis to assess training needs by functional area, by organizational operating unit, by ERM functionality. Develop an end user training strategy to correspond with other project activities such as design documentation development. The learning solutions strategy will address building, delivering and maintaining the learning solution.
Develop Super User Strategy
Design of a Super User Strategy outlining Super User’s role & responsibilities, selection criteria and training requirements.
Communication Deliverables
Roles Strategy
Training Needs Analysis & End User Training Strategy
Super User Strategy
IST 600 ERP Systems: Key Implementation Issues U. Yeliz Eseryel
RealizationRealization
Activities:
Implement & Modify Communication Plan
Implement & monitor the plan. Modify plan based on interim feedback.
Develop End User Training
Develop end user training in accordance with the end user training strategy.
Conduct Super User Training
Conduct Super User training in accordance with the Super User strategy.
Align Organizational Structurewith Software Model (Implement Roles Strategy)
Work with process teams to segment work processes into roles, develop jobs and determine key behaviors/pre-requisite training required to sustain performance.
Develop Job Role Profiles Work with process teams & security to develop job role profiles identifying role based training, responsibilities, job impact tables etc.
Assess Skills & Job Match End UsersForm job matching teams to assess end user skills, match employees to redesigned jobs & validate job role profiles.
Communication Deliverables
Develop Change Management Deliverables
Super User Training
Job Role Profiles
Assess Skills & Job Match
IST 600 ERP Systems: Key Implementation Issues U. Yeliz Eseryel
Final PreparationFinal Preparation
Activities:
Implement Site Specific Communication Plan
Implement & monitor site specific communication plan. Modify plan based on interim feedback.
Communicate Job Role Profiles
Communicate job role profiles to end users.
Train End Users
Roll out training. Training roll out will coincide with transition phasing to minimize the delay between receipt of training and actual use of the new functionality.
Communication Deliverables
End User Training
IST 600 ERP Systems: Key Implementation Issues U. Yeliz Eseryel
Go Live and SupportGo Live and Support
Activities:
Conduct Implementation OCM Activities
Conduct site specific implementation OCM activities.
Align Organizational Design with
Performance Management System
Integrate new organizational chart & job profile information into performance management system.
Design Post Implementation Support Organization’s Strategic & Tactical Organization Design
Design high level structure, job hierarchy, roles, responsibilities & performance metrics for post implementation support personnel.
Conduct Implementation OCM Activities
Design Post Implementation Support Strategic & Tactical Organization Design
IST 600 ERP Systems: Key Implementation Issues U. Yeliz Eseryel
Assumptions Who will do what.. Budget assumptions
IST 600 ERP Systems: Key Implementation Issues U. Yeliz Eseryel
Create A Org. Change Mgmt Strategy Document
Why is org change mgmt important? Primary objective of org change management (brief statement) Audience of org change management Benefits Roles – who will do what for Org. Change Mgmt? How will they be involved?
Key Executives Super Users End Users Consultants
Communication Plan Knowledge Transfer
Super Users Consultants Any tools for knowledge transfer? Databases, documentation?
1-2 page word document Very easy to read. Your audience is executives, consultants and SAP team.