Presentation to Oireachtas Committee Members

Joint Committee on Jobs, Enterprise & Innovation

1st April 2014

InjuriesBoard.ie

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Patricia Byron Chief Executive

Context

Injuries Board (PIAB) established 10 years agoMany years in the making (JOC Report 1986, Deloitte

& Touche Report 1996, MIAB Report 2002)

Cross party political supportFunction – Quasi-Judicial, Delivery of Personal

Injury Awards Mandate – lower handling costs, faster

timelines, same level of awardsRemove cases from costly litigation – key

driver of the cost of insuranceRemit: Motor, Public & Work Place PI Claims

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Results to date – key indicators

Over 70,000 awards made to dateOver €1.5 billion assessed in compensationHighest Award to date - €1millionTimelines – 7.3 months versus 3 yearsConsistency of awards – Book of QuantumSavings

€500m direct * €500m indirect from settlements * Total €1 billion *

Delivery costs – < 8.0% (Litigation 2004: 46% 2013: 58%)

* based on current litigation costs of 58%

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External/Societal Impact

Deliver same award levels – no court, faster and more effective system

Reduced Respondent fee to lowest ever level – flat €600 per case

Reduction in Court cases, less demand on Courts ServiceFocus on early return to work/rehabilitationLess strain on medical services – more efficient reportingProper investigation of cases in defined timelinesDirect service availableCar Insurance costs down 40% in real terms since end 2002

Injury claims drive cost of motor insurance premiums Injury claims impact all insurance costs which impact cost of all Goods

and Services in the County

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Reform Initiatives

DoneRepayment of accident related State Salaries – directive prepared by Department of Public Reform & ExpenditureRepayment of accident related welfare benefits (Department of Social Protection) – amendment to legislation to allow for recovery of benefits Framework Agreement for Business Process Support ServicesPendingTender with Gardai for GP Services/reportsTender/Framework for other Medical Consultants services/reports Repayment of accident related hospital chargesMedical Negligence & Range of Redress Schemes

Potential for significant savings on several fronts Non-adversarial resolution the way forward, not costly, lengthy,

adversarial model

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Delivery for the Citizen & Society (1)

Lower insurance premiumsNo requirement for adversarial system/CourtBook of Quantum ensures predictability &

consistencyPublic Interest comments – claims farming,

insurance premium increasesPublication of data/research into nature & causation

of accidents/injuries – key driver for those involved in accident prevention

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Delivering for the Citizen & Society (2)

Opening hours 8 am – 8 pm; 24/7 – via websiteNo need for 3rd party representation – adds time/costRange of contact methods including web chat, call

back, social mediaVery high customer satisfaction ratingsE-services – on-line application form, electronic

correspondencePlain language website with FAQ’s and case studiesSmartphone app2014 - Development of IT portals

- End to end online services

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How achieved/organisational capability

IB model now adopted across Public ServiceIdentified core/non-core workflowsIn-house/out-house model i.e. outsourcingOffers scalability, flexibility, capacity, keeps fixed

overheads to a minimumSpecific capability in managing outsourced providerSelf-funding model including mark to market pension

funding by agency i.e. No exchequer funding

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Potential Reform Initiatives

All redress schemes to default to non-adversarial model i.e. faster, cheaper for Exchequer, and more citizen centric

Insurance – drive transparency and availability of key data from all insurers i.e. dynamic monitoring of premium movements

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WWW.INJURIESBOARD.IE

Thank you for listening