FY 18

Corporate Presentation

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Agenda

1. Company Overview

2. Service Offerings

3. eClerxDifferentiators

4. Financial Highlights

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eClerx Overview

• Founded in 2000

• $200MM revenues

Complex Functions

Deep Domain

Automate & Re-engineer

CUSTOMER OPERATIONS

We have in-depth knowledge in creating multi-client experiences,

as well as industry and product expertise across the areas we

specialize in.

DIGITAL FINANCIAL MARKETS

We specialize in transitioning, managing and transforming

complex business-facing functions for many of the world’s largest

organizations.

• Offices in the US, UK, India

and Singapore

• 9,000+ employees

We leverage our technology, analytics and industry expertise to

reengineer, automate and improve functions with a focus on

business outcomes and cost reduction.

Global Leader in Process Management

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About eClerx

Managing complexity while minimizing cost

eClerx provides critical business operations services to

over fifty global Fortune 500 clients, including some

of the world’s leading companies across financial

services, cable & telecom, retail, fashion, media &

entertainment, manufacturing, travel & leisure, software

and high-tech.

Incorporated in 2000, eClerx is one of India’s leading

process management and data analytics companies and

is today traded on both the Bombay and National Stock

Exchanges of India. eClerx employs 9,000+ people

across its global sites in the US, UK, India, Italy,

Germany, Singapore, Thailand.

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A Brief History

• eClerx

Incorporated

• Sales office in

Austin, U.S.A

• Set up two delivery

centers in Mumbai

• Obtained ISO 27001

Certification

• Acquired

Igentica Group

• Became first KPO listed

on the BSE and the NSE

• Crossed turnover of

INR 1,000 mn

• Total number of

employees crossed the

1,000 mark

• Software development

teams appraised at

CMMI 3

• ‘100 fastest growing

companies in India’ by

Economic Times

• Named as ‘Rising Star’

by IAOP

• Listed among 'Top 200

under a Billion' companies

by Forbes magazine

• Recognized as Best Mid-

Cap by Finance Asia

• European Outsourcing

Association award for

‘Delivering Business

Value in a Pan-

European Outsourcing

Project’

• Sales presence in

Singapore

• Appraised at

Level 3 of PCMM

• Featured in the

‘Business Today 500’

list of India's largest

public companies

• Acquired Agilyst Inc.

• Covered by 20

Analysts including

CLSA and Standard

Chartered

• Won the CIO 100

award

• Featured in

Outlook Business’

‘Fastest Growing

Companies’ list

• Acquired CLX

• Won the QIMPRO

award for Process

Optimization

• Included in the MAKE

Asia Hall of Fame and

4 time MAKE India

winner

• eClerx sweeps the

American Society for

Quality South Asia

Excellence Awards

• Crossed $200 mm

revenue

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eClerx Global Presence

Delivery Centres: Pune | Mumbai | Chandigarh | Phuket | Fayetteville, NC

Global Offices

Supporting Operations in 50+ Countries

Sales Offices: London | Austin | Philadelphia | New York | Dublin | Germany | London | France | Italy | Singapore

Austin

Philadelphia New York

DublinUnited kingdom

MumbaiPune

Chandigarh

Singapore

Phuket

Germany

Italy

France

Fayetteville

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Skill and Scale – A Great Combination

eClerx is one of India’s leading process management and data analytics companies

Transaction-intensive Judgement-intensive Strategic

Voice Services /

Data Capture

Accounts Payable / Receivable

Loans Application Processing

Bank Reconciliations

Customer Insight Studies

Loans Pre-underwriting and Closure

Air / Car and Hotel Reservations Processing

Catalog Integrity Checks

Rules-based

Processing

Market Intelligence

Data Analytics

Reference Data Maintenance

M&A Analysis

Equity Valuations

Actuarial Services

Demand Supply Forecast / Market Views

Benchmarking and Process Improvement Studies

Pharma Drug Launch Studies / Legal Outsourcing

Judgement-based

Processing

Unscripted Customer

Service / BPO Processes

Consulting

/ Advisory

KPO

Statistical Modeling

Financial Reporting

Fund Administration

Web Analytics

Call Centers

Claim Data Entry / Indexing

Spreadsheet Uploads

Database Uploads

• Specialized domain knowledge

• Process reengineering

• Predictable operational delivery

with high-quality metrics

• Specialized HR and training

processes

• Unique transition and account

management

• Automation and robotics

• Embedded analytics

eClerx Sweet Spot

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Agenda

1. Company Overview

2. Service Offerings

3. eClerxDifferentiators

4. Financial Highlights

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Our Service Lines

For financial organizations across the world,

eClerx Markets, offers consulting, technological

innovation, and process management expertise to

uniquely solve operational challenges. With nearly

two decades of industry experience

complemented by the application of smart

automation and robotics, our team of experts

deliver holistic solutions across the trade life

cycle, change management, data analytics,

compliance, cash securities operations, document

digitization and generation, and outreach.

eClerx Customer Operations uniquely improves

customer experience and operational efficiencies

by leveraging deep domain knowledge, advanced

automation, and data analytics. We are leaders in

quality monitoring and insights, digital care

services, and advanced technical operations.

eClerx

MarketseClerx

Customer OperationseClerx

Digital

eClerx Digital is the trusted partner of choice to

the world’s largest global brands for creative

production, eCommerce / web operations, and

analytics & insights services. We improve

profitability for their digital businesses. Our team

of 3000+ full-time digital delivery employees at our

five production hubs in Mumbai, Pune,

Chandigarh, Verona and Phuket apply deep

digital expertise to effectively support the most

demanding global clients by employing a follow

the sun delivery model. eClerx Digital’s innovative

delivery model drives the “metrics that matter” for

our clients: improved acquisition, conversion and

retention and overall lifetime value of your

customer 24x7x365.

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eClerx Customer Operations

eClerx improves customer experience and operational efficiencies by leveraging deep domain knowledge,

advanced automation, and data analytics.

Digital Care

Services

Advanced Chat Services

Advanced Technical Support

Sales Support

Contact Quality

Monitoring & Insights

Customer Interaction Monitoring

Mystery Shopping

Analytics &

Automation

Automation and AI

Business Insights and Analytics

Platforms Tools

Advanced Technical

Operations

Avoidable Truck Rolls

Dispatch Services

Reverse Logistics

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eClerx Digital

Digital for Financial Services

Our financial services practice helps clients navigate the constant evolution of regulations, markets,

technology, and customer behaviors, to provide steady growth in customer acquisition, retention and value.

• Web Content Management

• eMail Campaign Management

• Creative Production

• Digital Analytics + Testing &

Optimization

• Search Customer Experience

• Call Center Customer

Experience

• Marketing

• Technology

• Digital

• Call Center

Featured Clients

eClerx DigitalSolutions

Divisions Serviced

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eClerx Digital

Digital for Retail and eTail

eClerx Digital is a reliable and trusted partner that can help Retailers to maximize the customer experience for

higher marketing-influenced sales across all channels.

• Data Management

• Personalization

• Creative Production

• Digital Analytics +

Testing & Optimization

• Campaign Operations

• Site Search Optimization

• Marketing

• eCommerce

• Digital

• Analytics

Featured Clients

eClerx DigitalSolutions

Divisions Serviced

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eClerx Digital

Digital for Software Companies

eClerx Digital understands the hurdles software marketers and business leaders face when providing a user

experience that delivers quality leads and subscription renewals.

• Campaign Operations

• Personalization

• Data Management

• Digital Analytics + Testing +

Optimization

• Search Customer

Experience

• Loyalty Modeling and

Analytics

• Marketing

• Analytics

• Digital

• Customer Experience

Featured Clients

eClerx DigitalSolutions

Divisions Serviced

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eClerx Digital

Digital for High Tech

eClerx Digital understands the rapid pace of technology and competitive change faced by high tech marketers

and delivers solutions to increase lead generation, win transactional business and maximize customer lifetime

value.

• Data Management

• Personalization

• Campaign Operations

• SEO, SEM and Site Search

Optimization

• Digital Content Operations

(CMS/WCM)

• Competitive Pricing

Intelligence

• Digital Analytics + Testing +

Optimization

• Marketing

• Digital

• eCommerce

• Business Intelligence

• Analytics

Featured Clients

eClerx DigitalSolutions

Divisions Serviced

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eClerx Digital

Digital for Travel and Leisure

Our partnerships with some of the world’s largest travel groups include monetizing their data assets, tracking

and optimizing campaigns, and delivering high quality personalized content across channels.

• Predictive Modelling

• Search Optimization

• Digital Analytics + Testing +

Optimization

• Competitive Pricing

Intelligence

• FLuiiD4 (Digital Asset

Workflow Tool)

• Marketing

• Technology

• Digital

• Call Center

Featured Clients

eClerx DigitalSolutions

Divisions Serviced

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eClerx Digital

Digital for Luxury and Fashion

eClerx Digital helps Brands to create rich content and deliver their message consistently across all channels

while reducing time-to-market.

• Omnichannel Guidelines Preparation

• Product Content Creation (Imagery &

Videography)

• Multi-channel Campaign Management,

including Asset preparation

• Fluiid4 Workflow and Digital Asset

Management platform

• MTO in-store & on-line Applications

• Marketing

• Digital

• Style / Production

• Technology

Featured Clients

eClerx DigitalSolutions

Divisions Serviced

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eClerx Digital

Digital for Cable and Telecomm

eClerx Digital is a reliable and trusted partner that can help Cable & Telecomm providers to maximize the

customer experience with lower operational costs and higher marketing-influenced sales across digital channels.

• Data Management

• Personalization & Segmentation

• Campaign Operations

• Web Content Management

• Digital Analytics

• A/B Testing & Optimization

• Forecasting Solutions

• eCommerce

• Digital Marketing

• Analytics

• Customer Ops

• Truck Rolls

Featured Clients

eClerx DigitalSolutions

Divisions Serviced

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eClerx Financial Markets

Trade Support

Supporting post-execution activities

across all instrument types, both cash

and derivatives

Analytics

Full spectrum of analytical services from

business intelligence and digital analytics, to

predictive modeling and forecasting.

Asset Servicing

Supporting management of all corporate

actions, income collection, claim

settlements and position reconciliations

Reference Data

Organisation-wide data management

solutions covering client, product, market

and risk-related information

Settlements & Clearing

A complete service covering position

and cash reconciliations, static data

management, collateral management

and forecasting

Client Lifecycle

Gather, validate, digitize and distribute

client related information, ensuring

compliance with local regulations across

multiple jurisdictions.

Remediation Engagement/Project Work

Supporting change functions across all middle- and back-office functions, with expertise in

Project Management, Project Support, Regulatory Compliance and subject specific expertise

Transitioning, managing and transforming complex processes

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Agenda

1. Company Overview

2. Service Offerings

3. eClerxDifferentiators

4. Financial Highlights

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eClerx Value Proposition

DOMAIN EXPERTISE

• Complex + critical processes specific to industry

• Specialists in centralizing & standardizing disparate

processes

• Onshore managers ensure strategic value

TRANSPARENT COMMERCIALS

• All inclusive rate card

• Pre-determined rate reductions

• Low total cost of operations

• Committed annual efficiency gains

• Provides cost ‘variabilization’ and option value

BEST IN CLASS DELIVERY

• Strong program governance

• Strict service levels fees at risk

• Efficiency + scaling through process improvement

• Proactive process risk reviews

AGILITY AND FLEXIBILITY

• Robust, established delivery infrastructure

• Dedicated client based solution managers

• 45-60 day ramp-up for operations teams

• Ability to flex resources up / down

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Our Delivery Framework

Focus on developing tacit institutional knowledge

Tacit product + industry knowledge and specific process

training development

20,000 training courses and tests covering products,

process, systems, soft skills, and instruction checklists

Reduce ‘people dependence’ and improve quality and

speed of transitions

Reduce time to effectiveness of new employees, mitigating

the attrition impact

Allow cross-training and reduce reliance on individual

superstars, effectively broadening the hiring pool

Focus on documenting specific process steps and internal

training provide critical background during transitions

People and Knowledge Management

CMMI Level 3 – certified technology development team is

a critical enabler to process improvement

Process step simplification + embedding of business logic

into tools and checklists; reduces expert need

Manifests in applications such as workflow, reconciliation,

dashboards, and tools

Team provides business analysis support to clients’

technology teams

Helps clients systematically improve applications using our

metrics as diagnostics

Some applications deployed by clients to dramatically

streamline processes e.g. reconciliation engines

Process Design and Automation

Six Sigma based quality initiatives

BPI – Employee-generated process improvements, BPI

forum / QPI – quality audit (Conducted by the central team)

Governance structure

Onshore engagement for relationship governance, MBRs /

QBRs identify process improvement opportunities

Risk assessment framework

Daily issue log and management broadcast of program

health, FMEA risk assessments

Quality, Governance, and Risk Management

ISO 27001 certification for information security

IS governance and polices continually benchmarked to

industry best practices

Operating window spans EMEA, the U.S., and Asia-Pacific

due to the nature of our clients’ businesses

BCP managed by simultaneous delivery across three

cities

Highly Resilient, Secure and Flexible Delivery

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Agenda

1. Company Overview

2. Service Offerings

3. eClerxDifferentiators

4. Financial Highlights

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Agenda

Consistent growth in revenues and profits with industry leading margins.

Revenue CAGR of

17% and profit CAGR

of 11% over the last

five years

Clean and highly liquid

balance sheet

Industry leading

operating and net

margins

2018 PAT is

INR 2,900 million

2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018

Revenue (INR mm)

2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018

EBITDA (INR mm)

2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018

Profit After Tax (INR mm)

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Revenue Demographics

Currency Mix Geographic Mix

North America

68%Europ

e28%

ROW4%

FY16

USD76%

EUR16%

GBP8%

FY17

North America

67%

Europe

29%

ROW4%

FY17

USD74%

EUR18%

GBP8%

FY16

USD81%EUR

13%

GBP6%

FY18

North America

59%

Europe35%

ROW6%

FY18

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This presentation contains forward-looking statements, inter-alia, to enable investors to comprehend company’s prospects and take informed investment decisions.

This report and other statements – written and oral – that we periodically make, contain forward-looking statements that set out anticipated results based on the

management’s plans and assumptions. We have tried, wherever possible, to identify such statements by using words like ‘anticipate’, ‘estimate’, ‘expects’, ‘projects’,

‘intends’, ‘plans’, ‘believes’ and words of similar substance in connection with any discussion of future performance. We cannot guarantee that these forward-looking

statements will be realized, although we believe we have been prudent in assumptions. The achievement of results is, inter-alia, subject to assumptions, risks,

uncertainties, including but not limited to our ability to successfully conclude and integrate (Potential) acquisition(s) and general regulatory and economic conditions

affecting the industry. Should known or unknown risks or uncertainties materialize or should underlying assumptions prove inaccurate, actual results could vary

materially from those anticipated, estimated, expected, or projected. We undertake no obligation to publicly update or revise any forward-looking statements, whether

as a result of new information, future events, or otherwise. Further, this presentation may also contain references to findings of various reports available in the public

domain. We make no representation as to their accuracy or that we necessarily subscribe to those findings. Figures for previous periods / year have been regrouped,

wherever necessary.

Thank You