Presentation OutlinePresentation Outline

Quick overview of Woodward

Areas that need standardization

Concluding remarks

At the Core of Growing Global MarketsAt the Core of Growing Global Markets

Power GenerationPower Generation TransportationTransportation Process IndustriesProcess Industries AerospaceAerospace

For a wide range of aerospace and industrial engines and turbines, Woodward:

designsmanufactures, andservices

designsmanufactures, andservices

high value added mechanical and electroniccomponentssystems, andsoftware

high value added mechanical and electroniccomponentssystems, andsoftware

for controllingfuel deliverycombustion, andrelated systems

for controllingfuel deliverycombustion, andrelated systems

Rockford, IL Zeeland, MI Buffalo, NY

Products

Customers

Areas That Require StandardizationAreas That Require Standardization

Quality System

Audits

Supplier ratings

Returns from customers on standard forms

Continuous Improvement

What It Feels LikeWhat It Feels Like

Def

lati

on

ary

Pri

cin

gIn

flation

ary Co

sts

What We’d LikeWhat We’d Like

Airlines

Primes

Suppliers

Delighted Customers

Quality SystemQuality System

Woodward complies

with all these

standards

ISO 9

000 1

994

ISO 9

000 1

994

GE S1000

GE S1000

- 01

PW A

QSR

-01

-

RR CQC-103+SQMs

AS 9000

AS 9000

AS 9100AS 9100

Boeing D1-9000

Boeing D1-9000

BQMSBQMS

NADCAPNADCAP

ISO 9000 2000

ISO 9000 2000

Quality System: Quality System: What we’d likeWhat we’d like

AS9100

Supplier advantage– In-depth Aerospace standard: ISO-based– Not customer-specific: Europe & US– Use as a yardstick for our suppliers

Primes advantage– SAE controlled: No resources on generating standards– You know what you’re getting

AuditsAudits

Woodward , ILhad 9

major auditslast year

OEM’sOEM’s

Repair Station

Repair Station

Business Assessments

Business Assessments

Desk Surveys

Desk Surveys

Walk-the-Process

AuditsWalk-the-Process

Audits

CASECASE

CAACCAAC

JCABJCAB

JAAJAA

FAAFAA

Audits: Audits: What we’d likeWhat we’d like

ONE audit by a competent Aerospace-qualified registrar

Standardized desk audits

Supplier advantage– Less redundant expense– Concentrate on audit findings & C/A

Primes advantage– You know what you are getting– Less redundant expense

Customer ReturnsCustomer Returns

Inconsistent and incomplete data on returns

BROKEN

Customer Returns: Customer Returns: What we’d likeWhat we’d like

Standard form

Advantage– Help us with trouble-shooting– Fewer CNDs– Prevent recurrence– Ultimately customer satisfaction

Continuous ImprovementContinuous Improvement

Kaizen

Lean

Supplier Excellence

ACE

Process Certification

Six Sigma

Perfection

CI: CI: What has worked for usWhat has worked for us

Lean/Sigma

Advantage– One initiative supported by the CEO– Addresses QDRC– Fantastic successes– How do you argue with MAIC?

Key Characteristic ControlKey Characteristic Control

Cp = 2.0

Cpk = 2.0

Cp = 1.33

Cpk = 1.33

KCC: KCC: What we’d likeWhat we’d like

Define the CTQs

Work with us on QFDs

Cpk=2.0 must be the goal – after all, shift happens

Allow us to challenge specification requirements

Process Control + Robustness

Give us the tools to control the processes we can, the knowledge to make robust the processes we can’t,

and the intelligence to know the difference.

Other Areas for StandardizationOther Areas for Standardization

B2B

First Article Inspection AS9102

Final Inspection standards

AMS, AS & other industry standards

Serialization standard for items

Supplier Ratings

Your success will lead the industry forward!

Thank you, IAQG Thank you, IAQG

We applaud

your effortsWe want you to

succeed

We want you to

succeed