Presentation Norman Dl Consulting (Eng)

A Division of Norman GroupA Division of Norman Group

Norman DL ConsultingNorman DL Consulting®®

The Search for ExcellenceThe Search for Excellence

CORPORATE STRUCTURE

Norman Group

Norman DL Consulting Professional Recruitment & Executive Search

Norman DL Associates Legal & Accounting Services

Qualitel Data Services Business Consulting & Market Research

Archer Consulting Event management & public relations

Norman Estate Real Estate Consulting

Norman GroupNorman GroupBusiness ServicesBusiness Services & Management Consulting& Management Consulting

… To be prime on the Market

MMissionission

TTotalotal

QQualityuality

MManagementanagement

SStrategytrategy

to to generategenerate constantconstant competitiveness competitiveness forfor Organizations Organizations by managing changes through providing them with high by managing changes through providing them with high quality Business Services & Management Consultingquality Business Services & Management Consulting

to be to be drivendriven by Total Quality by Total Quality atat each stage of service, each stage of service, each each division meeting expectations of Clients, Market and Societydivision meeting expectations of Clients, Market and Society

by 2025 become by 2025 become a a National Business Services and Management National Business Services and Management Consulting CompanyConsulting Company, servicing , servicing Organizations approached byOrganizations approached bytheir Forces of Competitivenesstheir Forces of Competitiveness

Norman DL ConsultingNorman DL Consulting – – MilestonesMilestones::

Private Russian company Established in 1995 Eli Lilly – first client 2002 – Leading position on the market of recruiting

services according to the results of research

conducted by the magazine “Personnel Management” AmCham member since 1997 Company development strategy until 2025

HISTORYHISTORYNorman DL Consulting®

A Division of Norman Group / est. 1995

FMCGFMCG Liggett-Ducat Liggett-Ducat UnileverUnilever Wimm-Bill-DannWimm-Bill-Dann Coca-ColaCoca-Cola CampinaCampina Harry’s CISHarry’s CIS Kraft FoodsKraft Foods NZMPNZMP FerreroFerrero Dirol CadburyDirol Cadbury FazerFazer BaltimorBaltimor ColgateColgate LondaLonda L’OrealL’Oreal Wrigley’sWrigley’s GraniniGranini HoHoссhlandhland

AgenciesAgencies (AD,PR,(AD,PR,…)…)

BBDOBBDO Ace DDBAce DDB Ark ThompsonArk Thompson Media WiseMedia Wise Video InternationalVideo International Young & RubicamYoung & Rubicam McCannMcCann Adventa Adventa DepoDepo Mikhailov and PartnersMikhailov and Partners NPKNPK TablogixTablogix KomatsuKomatsu AeroclubAeroclub Kapital TourKapital Tour Inna TourInna Tour IngosstrakhIngosstrakh INGING

FinanceFinance//ConsultingConsulting

Deloitte&ToucheDeloitte&Touche Alfa BankAlfa Bank UK Alfa-CapitalUK Alfa-Capital MDM BankMDM Bank Russian Standard Russian Standard

BankBank CitibankCitibank American ExpressAmerican Express Metropol IFKMetropol IFK RosbankRosbank Pepelyaev, Goltsblat Pepelyaev, Goltsblat

and Partnersand Partners UK Ingosstrakh-UK Ingosstrakh-

InvestmentsInvestments IK EurofinancesIK Eurofinances

Retail Retail Business CarBusiness Car ( (Toyota, Toyota,

Lexus)Lexus) McDonald’sMcDonald’s ProtekProtek ( (Rigla retail Rigla retail

drugstoresdrugstores)) Mir Kozhi I MekhaMir Kozhi I Mekha MIRMIR EldoradoEldorado ReebokReebok Azbuka VkusaAzbuka Vkusa Ralf RingerRalf Ringer

IT/ TelecomIT/ Telecom Technoserv A/STechnoserv A/S XeroxXerox DeloitteDeloitte Samsung ResearchSamsung Research Golden TelecomGolden Telecom МТМТSS MirantisMirantis Active CISActive CIS TAISTAIS Bely VeterBely Veter LanitLanit Fleming & Family Fleming & Family

PartnersPartners

PharmacyPharmacy AlconAlcon RatiopharmRatiopharm PfizerPfizer MedtronicMedtronic Bio-Rad LaboratoriesBio-Rad Laboratories Astra ZenecaAstra Zeneca AbbottAbbott Solvay PharmaSolvay Pharma LensMasterLensMaster PSIPSI

Clients of Norman GroupClients of Norman Group

Other AreasOther Areas RVVKRVVK RSPPRSPP Almond Board of CaliforniaAlmond Board of California Agricultural Trade Office, Agricultural Trade Office,

USA USA FirmenichFirmenich Messe Dusseldorf Messe Dusseldorf CensidyamCensidyam

PetrochemicalPetrochemical

sectorsector NORSK HYDRONORSK HYDRO LUKOILLUKOIL Baker HughesBaker Hughes SUAL SUAL BPBP WaWaссker Chemieker Chemie Du PontDu Pont ChemDivChemDiv TNK-BPTNK-BP CGG VostokCGG Vostok Russia PetroleumRussia Petroleum

IndustryIndustry ESABESAB BoschBosch VitraVitra Sealed AirSealed Air UNISUNIS LegrandLegrand Syngenta Syngenta Tetra PakTetra Pak PhilipsPhilips Hitachi Hitachi SamsungSamsung RolsenRolsen Okna RostaOkna Rosta KomatsuKomatsu Atlas CopcoAtlas Copco SpetspozhengineeringSpetspozhengineering

Norman DL Consulting®

A Division of Norman Group / est. 1995 PRACTICSPRACTICS

Structure of the Company

IT & Telecom

Administrative & HR

Finances & Consulting & Services

FMCG

Industry

Pharmacy & Retail

SERVICESSERVICESNorman DL Consulting®


HRCONSULTING

Assessment Сenter

Staff Leasing

Outplacement

Outsourcing

Compensation and Benefits Survey

Staff Development and Training

STAFF RECRUITMENT

Professional Recruitment

Executive Search

BUSINESS CONSULTING

HR Management System Optimization

Diagnostics of Organizational Structure

HR DIVISIONHR DIVISION SERVICE FEESERVICE FEENorman DL Consulting®


NORMAN

Services FeeGuarante

esPayment

TermsDiscount Terms

Professional Recruitment 25-28%* 90-100 daysSuccess/

Prepayment/ Operational Costs

For the following project

20%40%

4-6 weeks

ExecutiveSearch

30-33%*180-365

days1/3+1/3+1/3

20%

40%Up to 6 months

Outplacement 20-25%* 20-40 days

RegionalProject Recruitment / 28-30 %* 90-100 days Discussable

20%

40%4-6 weeks

AssessmentCenter

100 to 1500 conventional units per participant

* Percentage of annual gross salary of a specialist

Staff Training and Development 1500 to 3000 conventional units per 1 day of

training

Professional RecruitmentProfessional RecruitmentNorman DL Consulting®


Field of ApplicationField of Application::• Any field of company's activity• Selection of personnel for middle and/or top level positions

Advantages: • Reduction of time resource costs needed for client’s personnel to fill the position with the help of our database• Optimization of HR managements system

Project StagesProject Stages:: Identification of objectives and requirements for candidates Search for potential candidates Interview with candidates, and assessment of candidates Organization of the candidate’s final interview with the client Arrangements for the candidate’s working start Post-project monitoring

Head-HuntingHead-Hunting && Executive SearchExecutive SearchNorman DL Consulting®


Field of ApplicationField of Application::

• Any field of company’s activity• Market research to search and select highly qualified and/or rare specialists, as well as middle and/or top management

Advantages: • Optimization of time resource costs for the selection of exclusive specialists• Obtaining full and objective information about the market situation • Confidentiality in case of competitor’s personnel employment

Project StagesProject Stages:: Negotiation of the project

• Identification of the candidate profile, compensation package and techniques of search Composition of the Search Map. Market research

• Identification of target segment of companies on the market, composition of the Target List • Market research according to Target List, preparation of the Long List on candidates

Analysis, assessment and selection of final candidates• Negotiation of the Long List, identification of the most interesting potential candidates• Interview with candidates, and assessment of candidates• Composition of the Short List, checking informal references, preparation of detailed Confidential Reports

Completing Stage• Checking of formal references, coordination of interview arrangement with the client’s representative• Confirmation of employment conditions, consultations in working out of the Job Offer

Post-Project monitoring

Assessment Assessment ССenterenterAssessment DevelopmentAssessment Development



Application FieldApplication Field::

• to identify the most appropriate candidates for open positions from existing internal and external candidates • to build efficient team• to identify employees’ potential, their need for development and training

Project StagesProject Stages::

Preliminary Stage • Identification of objectives and tasks • Singling-out of key professional and personal competences • Pre-selection of assessment techniques and tool

Аssessment Center • Analysis of data on participants, structural and biographic interview • Assessment procedure according to selected techniques

Analytical Stage• Processing of results• Adjustment of observation results• Preparation of individual and general reports

Post-Project Monitoring

Staff Development & TrainingStaff Development & TrainingNorman DL Consulting®


Types of Staff Development and Training Programs:Types of Staff Development and Training Programs:

• Open workshops and trainings• Corporate workshops and trainings• Corporate programs on study of foreign languages

ProjectProject StagesStages::

Identification of Company’s need for staff development and training

• Negotiation of client’s need for staff development and training• Identification of needs

Preparation of staff development and training program• Organizational interviews with training program participants• Development and confirmation of trainings and/or workshops program

Training• Holding of trainings and workshops • Role games

Completing Stage• Final interview to identify satisfaction with training

Post-Project Monitoring

Compensation & Benefits SurveyCompensation & Benefits SurveyNorman DL Consulting®


Application FieldApplication Field::• to identify recent trends in the field of remuneration of labour • to develop efficient and attractive compensation and benefits system

Types of Research:• Salaries of specialists on interesting positions in definite companies• Review of a particular market sector• Data on salaries in regions

Project StagesProject Stages: :

General Review of the Labour Market• Present situation on the labour market• Major trends on the labour market related to the given position• Sociological information Working out Competence Standards• Characteristics of the company and the labour market• Description of requirements for the position in the company under study, or on the labour market• Description of requirements for the position from the client’s side• General information on salaries• Additional requirements for the position Salary and Compensation Review• Comparative analysis of compensations for the position • Comparative analysis of companies from the angle of HR policy realization Completing Stage• Final report preparation Post-Project Monitoring

OutplacementOutplacementNorman DL Consulting®


Outplacement – is a modern technique of job search and assistance in employment for the employees under the staff reduction.

Advantages of Outplacement:

• Optimization of material and legal resources needed for the staff reduction procedure • Maximally smooth reduction or dismissal of employees mismatching the requirements• Opportunity to regulate employment of staff in the companies-competitors• Optimization of HR management system

Field of ApplicationField of Application::

• Staff reduction procedure taking place in the company• Carrying out non-standard staff dismissal procedures

Project StagesProject Stages: :

Interview to study wishes of the client company and the employees to be dismissed Identification of the ideal company and position portfolio Market research, composition and approval of the Search Map- a list of potential employers Preparing candidate for the interview Presentation of candidate to potential employers Organization of interview, participation in discussion and conclusion of labour contract

GUARANTEESGUARANTEESNorman DL Consulting®


PartnershipPartnership

Effectiveness and correctness in running Effectiveness and correctness in running projectsprojects

Ethics and ConfidentialityEthics and Confidentiality

all interaction is provided with regular feedbackall interaction is provided with regular feedback all the information received in course of work is considered all the information received in course of work is considered

confidential and is not to be shared with any third partyconfidential and is not to be shared with any third party we take up only those assignments which we undertake to we take up only those assignments which we undertake to

complete successfully and in due timecomplete successfully and in due time

GUARANTEESGUARANTEESNorman DL Consulting®


The guarantee period: The guarantee period: 90 90 toto 365 365 daysdays

One-time replacement with no extra feeOne-time replacement with no extra fee

Off-limits policyOff-limits policy::

we are not to consider the specialist referred by NDLC we are not to consider the specialist referred by NDLC

and hired by the client company as a candidate for open and hired by the client company as a candidate for open positions positions

in other companies, while he is employed by the client in other companies, while he is employed by the client companycompany

Individual guaranties inIndividual guaranties inHead-Hunting, Executive Search, Head-Hunting, Executive Search,

and Recruitmentand Recruitment projectsprojects

ADVANTAGESADVANTAGES

Xerox TechnoServ A/S Coca-ColaLegrand Toyota SamsungTetra Pak Setra Lubricants AlconLiggett-Ducat TNK BP RatioPharmReebok ESAB Bosch

Mikhailov & Partners BP-Trader Komatsu

OverOver 1212 successful yearssuccessful years on the Russian marketon the Russian market Established brand nameEstablished brand name Integrated service providerIntegrated service provider Efficient relationships with key market playersEfficient relationships with key market players Core practice in various industriesCore practice in various industries Considerable number of accomplished projectsConsiderable number of accomplished projects



You can always receive recommendations from our clients on the high quality of our work ::

Over 40 000 contacts per month take place between Norman Group front officers & client companies

90% of our candidates have been working with client companies for over 3 years

2/3 of our projects end with placement

The replacement made out only 2% average per year (for the last 3 years)

85% of our clients become our constant partners

The average search period of our projects is 27 days (for the last 3 years)

7 of 8 HR Managers, whom we contacted during our projects, turn to us when seek a new job

15% of our new clients were recommended to address us by our formed candidates

Over a forth of our clients concluded exclusive contracts with NDLC

We have reestablished contacts with 80% of our former clients with whom we had been working

prior 1998

We work with at least 40% of each market segment participants

FACTSFACTSNorman DL Consulting®


Recruitment Quality of NDLC in figures:

CONTACTSCONTACTS

105066 MoscowBld. 1, 6 Dobroslobodskaya str. Telephone: (495) 660-51-56Facsimile: (495) 265-05-65

197198 Saint-Petersburg16 Zakharievskaya str.Telephone: (812) 7035153,Facsimile: (812) 7035152



Presentation Norman Dl Consulting (Eng)

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