Presentation HEALTH 2011

8/7/2019 Presentation HEALTH 2011

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Project HEALTH

By Mykolas Trunc and Valdas Underis


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U.S. spends on health care 14% of GDP.

Old EU Member States spends 8-9% of GDP.

Lithuania spend 6,3% GDP (2007).

Situation


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The Health Care Institutions of are now in situation,

when funding is reducing and costs are increasing.

Mangers are searching solution for this situation.

Conclusions


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Institutions hasnt change implementing skills.

Institutions hasnt service selling skills.

All changes must to lead to additional money.

Institution can improve their situation if they use

consistent and integrated training program and

implement new knowledge into practice.

Assumptions


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Set Ambitious Goals

Enable Change Team

Form favourable attitude to patient

Create and implement new paid services

Fix patient service processes

Ensure continuity of Model

The Scope of project HEATLTH


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Steps and phases

Project TRAINING Project HEALTH

Improveknowledge,

skills

Createplans,

tools

Createservices,

processes

Implementservices,

processes

Improve Performance Increase capacity

Get incomes, improve health care quality and accessibility


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What did we done well

All hospitals did set and communicate AmbitiousGoals.

The Change Teams are reporting each month

about the increased incomes.

All hospitals have lists of 10-20 new paidservices for the next projects.

20 of the objectives from Change Management

Action Plans are completed in one month.

For all hospitals are created the frameworks ofmotivation systems.

For all hospitals are created the drafts of the

practical selling tools.


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What would we do different (1)

To involve the doctors in the Change Teams.

To convince the hospital management to pay

reward to the Change Teams members.

To convince the hospital management tochange the job descriptions, when the order of

providing of new services is approved.

To use for Job Analysis more interviews with the

employees and their managers.


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What would we do different (2)

To match with each consultant the concrete

scope of their work in the project and evaluate

their actual impact more precisely.

To motivate consultants to play up in the

monthly meetings.

To match better the consultants time for

meetings with clients.

To ask the consultants always provide the reportabout each meeting with the Change Team or

the hospital management.


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Presentation HEALTH 2011

Documents

Transcript of Presentation HEALTH 2011