PRESENTATION BY:

QUALITY CIRCLE MLS ACHIEVERS

A QWL PROJECT

SCANNER ACCESS OPTIMIZATIONIMPROVING SCANNER AVAILABILITY AND SURFACE VISIBILITY SCANNING

QUALITY CIRCLE “MLS ACHIEVERS” MEMBERS

JAMES BIRT, Time Keeper

LOLITA BUENAVISTA, Alternate Moderator

ROLANDO MARON, Charter

MARYJUNE RUSSELL, Moderator

EPI SILMARO, QWL Facilitator

KEVIN KIRK, Member

MICIAIH CORLEY, Member

DOMINICK JOYNER, Member

JAMES BAILEY, Member

MARC ALAIN AMIO, QWL Coordinator

GRACE JENKINS, Manager of Distribution Operations

CORE TEAM

The main goal of this project is to improve the scanner availability and surface visibility scanning.

PROJECT GOAL

PROJECT CHARTER

BUSINESS GOAL

PROBLEM STATEMENT

GOAL STATEMENT

PROJECT SCOPE

PROJECT PLAN

Improve scanner availability and scanning scores.

Unavailability of scanners.

Impending deterioration of scanning performance.

Ease access and strengthen accountability.

Inventory of scanners

Assign scanners and cabinets to every pay location.

Lowering scanning rate

Shortage of Scanner/Unavailability

Slow Operation/Processing

Poor Access

Marked Scanner Screen

Unaccounted employees for scanners

Lack of scanner holder being used

Poorly charged scanners

SCANNER PROBLEM

Lack of scanner availability may reduce scanning score.

Mismanaged/inadequately charged scanners may affect scanning performance.

Unavailability of scanners

IMPACT TO OPERATION

SCAN PERFORMANCEQuarter

#1Quarter

#2Quarter

#3Quarter

#4FY12 YTD

146953 136413 147069 N/A 430435135694 127178 137300 N/A 400172

92% 93% 93% N/A 93%146953 136413 147069 N/A 430435123844 117170 120152 N/A 361166

84% 86% 82% N/A 84%189158 170907 184878 N/A 544943109911 96119 110333 N/A 316363

58% 56% 60% N/A 58%117606 108384 126859 N/A 35284992895 94676 106724 N/A 29429579% 87% 84% N/A 83%

26003 23732 24751 N/A 7448623681 21872 22616 N/A 6816991% 92% 91% N/A 92%

25983 23617 24529 N/A 7412922865 20812 21580 N/A 6525788% 88% 88% N/A 88%

Expected Performed

(%)Expected

Performed(%)

Expected Performed

(%)Expected

Performed(%)

Expected Performed

(%)Expected

Performed(%)

Close

Unload

Load

Trai

ler S

cans Trailer Depart

Trailer Arrive

Cont

aine

r Sca

ns

Placard Assign

MARGARET L. SELLERS P&DC

CUMULATIVE SCAN TREND REPORT (PROVIDED BY OPERATIONS SUPPORT)

SCAN PERFORMANCE

462344 435143 474509 N/A 1371996600670 552117 605875 N/A 175866277.0% 78.8% 78.3% N/A 78.0%46546 42684 44196 N/A 13342651986 47349 49280 N/A 14861589.5% 90.1% 89.7% N/A 89.8%

652,656 599,466 655155 N/A 1907277508,890 477,827 518705 N/A 150542278.0% 79.7% 79.2% N/A 79%

81.2% 81.2% 81.2% N/A 81.2%

9.1% 8.9% 8.5% N/A 8.9%90.9% 91.1% 91.5% N/A 91.1%

8.0% 7.9% 7.5% N/A 7.8%92.0% 92.1% 92.5% N/A 92.2%

CUMULATIVE SCAN TREND REPORT (PROVIDED BY OPERATIONS SUPPORT)

MARGARET L. SELLERS P&DC

Quarter#1

Quarter#2

Quarter#3

Quarter#4

FY12 YTD

Container TotalContainer Expected

Container (%)Trailer Total

Trailer ExpectedTrailer (%)

Total ExpectedTotal PerformedTotal Scores (%)

Close the Gap Score

Actual Scans Performed breakdown by volume

% Trailer Scans

% Container Scans

Expected Scans breakdown by volume

% Trailer Scans

% Container Scans

SCAN PERFORMANCE

CRAFT EMPLOYEES

Improve the accountability for scanner check out. Craft employees must fill-out the sign out sheet before taking the scanner.

Scanners must be returned to the dock/charging stations immediately after use. Employees should not forget to fill-out the sign in portion of the sheet after returning the scanner.

INITIAL SOLUTIONS

SUPERVISORS

Obtain spare key for scanner doors. Supervisors/Team Leaders on respective tours should have duplicate keys for their scanner doors.

Enforce strict compliance of the use of sign-in sheet.

Conduct a stand up talk to remind all employees being accountable for every scanner they take.

INITIAL SOLUTIONS

132 cradles/charging stations are available.

Out of the total 132 cradles/chargers, approximately 38 scanners are only available.

INVENTORY

RECOMMENDATIONS

Designate/assign a number of scanners to respective operations.

Scanners should be stationed at the supervisor’s desk.

IMPROVE

IMPROVERECOMMENDATIONS

Cradles and scanners will be stored inside the cabinet.

Cabinet should be locked at all times. Lock codes should only be provided to supervisors, alternates, and team leaders.

ALTERNATIVE

The RX14-30 mobile cabinet is ruggedly constructed of 16-ga. CRS and includes heavy-duty casters.

SCANNER NEEDSOperation/Pay Location

Approximate Number Needed Per Tour

LCUS 4

FSS 2 (No Scanner Needed if APPS is in operation)

AUTOMATION 10 (Stationed to one specific area for automation)

170 MANUAL FLATS 2

AFSM 100 8

LCTS 4

PRIORITY BELT 2

010 0

N/S CAL. BELT 1

APBS 2

APPS 4

150/030 1

CABINET ASSIGNMENT

Cabinet Number Location Area Covered

1 AFSM AFSM100

2 LCUS 170 & LCUS

3 APPS APPS & APBS

4 LCTS LCTS, 150, 030, & CAL BELT

5 AUTO: PINK AUTOMATION

6 AUTO: GREEN

AUTOMATION

7 EAA EAA

NOTE: EACH CABINET WILL HOLD 2 CRADLES/8 SCANNERS

Assigning scanners to every workstation.PROJECT EXECUTION

PROPOSED LOCATION OF SCANNERS

6 CABINETS

12

3

4

5

6

7

APPROVAL

THANK YOU FOR COMING!