Presentation advanced management – the road ahead

© 2012 VMware Inc. All rights reserved

Advanced Management – The Road Ahead

Mark Stockham

Strategist: Management, Automation and Cloud

Wembley 9th May 2012

3

The Shifting Landscape

Delivery Methods

Devices

Applications

Work Style

4

Cloud Requires a New Approach to Management

Traditional IT Management

Applications & Infrastructure tightly

coupled into vertical stacks, creating

multiple silos

Business Agility Suffers Greater Flexibility = Agility

Cloud Management

Abstraction of applications from

infrastructure, with policy-based

coordination & automation

Cloud Infrastructure

5

VMware’s Approach: More Automation than Management

Simplifies

Management

by

Increasing

Automation

Embedded and

Integrated Intelligence

Brings Teams and

Processes Together

Convergence

Visibility and Control, to

Run IT Like a Business

Business-Level

Metrics

IT as a Service

6

Business-like ?

Competency Does the job well, delivers

what was agreed to …

Credibility Shows good judgment,

makes effective decisions …

Contribution Aligns to objectives, makes

a difference …

7

Is IT Speaking the Language of Business?

I’ll increase

sales by 6% or

$35M.

I’ll reduce

COGS by $5M

annually.

I’ll increase sales

leads 30% and generate

a pipeline of $70M.

CFO

VP Supply

Chain

VP Sales

CMO

CIO

•Sales budget

•Logistics budget

•Marketing

budget

•IT budget I have

$20M extra budget.

What can you do

for me?

I’ll build another

data center which will

give us 40% more

compute power.

8

Changing the Conversation

• IT finds its own savings

• IT budget enhanced

• IT shifts from KTLO to innovation

• IT is now transformational

Cost Risk while Service Quality Innovation

We’ll

reduce annual costs by

$6M, reduce risk in

outsourcing by 20%,

increase service quality by

15% and apply savings to a

new CRM system.

9

Change the Business Run the Business

Business

Deliver a Profit

IT

Difficult to articulate IT

value

Inconsistent service

quality

No insight into service

costs

The CIO Crunch

CIO

Competency? Contribution? Credibility?

10

Would it help if you could …

Detect “bad” code

Ensure business

transactions

Troubleshoot slow applications Drill into the

“cost of

service” Decrease TTM for

new apps Develop “what-if”

scenarios

Govern vendor

performance and spend

Manage

service levels

IT


value


quality

CIO


costs

Competency Contribution Credibility

Provision rapidly

and efficiently

Intelligently

automate operations

management

Proactively manage

performance

Gain visibility across

the infrastructure

11

Introducing the New Management Suites

vFabric

Application

Management

Suite

VMware IT

Business

Management

Suite

vCenter

Operations

Management

Suite

Simplify

management in

virtual and hybrid

cloud environments

and accelerate the

journey to IT as a

Service

IT Financial Management, Service

Level Management, Vendor

Governance

New capabilities from Digital Fuel

acquisition

Simplified application provisioning

and performance management

Optimized for Spring-based Java

applications on vCloud Director

Enhanced integration of

performance, capacity and

configuration management

New application discovery &

dependency mapping capability


vCenter Operations Management Suite

13



What does it deliver?

• Integrated and highly automated performance,

capacity and configuration management

• Operations management console that

integrates with 3rd party solutions

• Continuous compliance analysis and

remediation

Why is it unique?

• Patented analytics self learn “normal” in a

dynamic environment

• Integrated approach converges disciplines

• Designed for vSphere and built for Cloud but

extensible to legacy solutions

14



Ensure business

transactions


“cost of



scenarios

Govern vendor


Manage

service levels

IT


value


quality

CIO


costs


Provision rapidly

and efficiently

Intelligently

automate operations

management

Proactively manage

performance


the infrastructure


vFabric Application Management Suite

16

Cloud is driving aggressive innovation in Apps, Infrastructure!

1

6

Application teams Infrastructure teams

A forward-looking large enterprise

1. Applications developed within a matter of days with new frameworks,

need to be deployed quickly into modern hybrid clouds!

2. Applications need to scale dynamically in an elastic cloud environment

Application Modernization Infrastructure Modernization

17

But do enterprises have “cloud-ready” deployment automation tools ?

1

7


Enterprises have 3 BIG CHALLENGES!

App Release

18

Challenge 1 – Legacy Deployment & Configuration tools



1. Little to no automation, 1 size fits-all process & schedule driven

2. Not cloud-aware. Tight dependencies with infrastructure

3. Deployments typically take a planned effort of weeks or more

Deployment & Configuration?

Application Release teams

cache database messaging

appserver appserver appserver

load balancer

worker

load balancer

1

19

Challenge 2 – Proliferation of Middleware, OS

1

9



1. Too many combinations of VM templates, scripts

2. Post deployment compliance headaches

3. Environment readiness for middleware adding to deployment time

Middleware, OS – Standardization, Collaboration, Policy-based enforcement?



load balancer

worker

load balancer

Application Infrastructure teams

2

http://doc36.controltier.org/wiki/File:Problem_Big_ReallyBig.png

20

Challenge 3 – Disconnected Application Operations



1. Not all deployments get automatically discovered by the monitoring system

2. Long troubleshooting cycles for bad app code/deployments

3. Lengthy capacity planning process, with little to no auto scaling capabilities for apps

Run-time application management?

Application Operations team



load balancer

worker

load balancer

3

21

What is AppDirector 1.0?

AppDirector automates application deployments on hybrid clouds,

specifically on VCD 1.5

vCloud Director 1.5

Application Stack

Applications

Custom or Packaged App binaries, config

.war, .jar, .tar, .zip etc

Middleware, OS

App servers, messaging, web servers, databases, operating systems, load balancers, etc

22

Simplified & Portable Application Blueprints

Standardized logical application

deployment topologies

Simple and intuitive drag and drop user

interface for application architects

Designed for applications running in

dynamic cloud environments.

Standardized application structure,

software components, dependencies,,

configurations, policies for simple &

complex apps

Agile, standard repeated deployments

Portable across hybrid clouds

Overview

Benefits

23

Standardize Deployment Settings using Deployment Profiles

Separation of logical and deployment

related information

Deployment profiles are collection of

deployment settings for different

deployment environments

Standardize on cloud templates, network,

cluster sizes, application property

configurations and execution plans

Portability of blueprints across clouds

Lock down configuration properties and

values for regulated apps and environments

Repeatable deployments into environments

with standard deployment settings

Easy identification of config drifts between

environments

Overview

Benefits

25

Rich Catalog of Standardized Supported OS, Middleware

Rich out of the box OS and Application

Infrastructure (middleware)

Includes VM templates with Operating

systems, with optional pre-installed

software

Includes dynamically installable scripted

software

Quickly gets IT to standardize on “cloud-

ready” OS and Application Infrastructure

components

Accelerates standardized application

deployments into cloud

Overview

Benefits

27

Automated and Orchestrated Provisioning

Intelligent system automation from

application blueprint into deployment

execution plan

Extensibility via custom scripts and tasks

in execution plan for 3rd party callouts

and system integrations

Flexible choice between complete

automation and orchestrated provisioning

based on application and deployment

environments

Integration with existing systems such as

release automation tools for deployment

process, notifications

Customizable in-guest security patching of

software in regulated environments

Overview

Benefits

29

Integrated with vFabric Application

Performance Management

Applications can be pre-instrumented

with AppInsight & Hyperic agents

Deployed Applications monitored by

vFabric APM for topology, metrics, and

remediated for scale and other actions

Integrated active application management for

deployed applications

Remediation actions for scale in/out/up/down

of applications via vFabric APM

Overview

Benefits

Integrated Active Application Management

31

Application Management

“By 2015, more than 50% of enterprises will need

capabilities beyond those delivered by the current APM tools

to manage a complex and dynamic infrastructure and

application environment.”

“By 2015, less than 50% of the current APM vendors will

transition their products to manage the new complex and

dynamic environment that will emerge.”

32

In three years time….

Current APM tools will meet the needs of less than half of

enterprises

Less than half of APM vendors will be ready for cloud

33

WS

OS

AS

OS

AS

OS

DB

OS

JMS

OS

Network, Transaction Monitoring

Monitors the performance of the Application from the business point of view –

How long does it take a transaction to go through – Latency, Usage, Throughput.

Application Infrastructure Monitoring

Monitors application infrastructure (middleware) and collect thousands of metrics

in all Application tiers – Web, App, Messaging, DB, OS etc..

CPU

Memory

Disk

Threads

Connections

…

Thread Pool

JDBC Pool

No. of JVM Wait time

No of

connections

Disk queue

length

Code Monitoring

Instruments the application code to easily detect “bad code”

that impacts application performance

Application Performance Management

WS

OS

WS

OS

AS

OS

AS

OS

DB

OS

myweb.com

Spring

Servlets

Spring

Servlets

Queue Size

Enqueue count

34

Single Pane of Glass - Applications Dashboard

Consolidated

dashboard

presenting an

overall health view

Key application

oriented KPIs to

provide full visibility

35

Auto Generated Topology Map

Automatically detect

application

components

and relationships

Dynamically pick

up business transactions

and provide them with

health scores

Visualize health on

each component

of the app

36

Code Drill Downs From the Change Info in the Graph

Monitor transactions from the backend all the way to the DB

Provide deep dive into the code level to detect “Bad code”

37

Managing Dynamic Application Cost

Cost vs.

Usage

Application

cost

breakdown

over time

38

Distinction of Ownerships – The Cloud “Operating” Model

App Performance,

Availability, Usage, Cost,

Cloud Ops

(Infra NOC) Infrastructure Performance,

Capacity, Config, Security

Storage

NW

Storage

NW

Public Private

App Ops

Compute Compute

Infrastructure Service Health, Cost Utilization, App Visibility

39


Code

Application (.war)

Server (process)

OS

VM

ESX, Storage, NW

Application Infrastructure agent

Network Non-intrusive

Lightweight code agent

Infrastructure Monitoring

App Performance,


Cloud Ops



App Ops


40


App Performance,


Cloud Ops



App Ops


vFabric APM vFabric AppInsight

vFabric Hyperic

vFabric APM

vCenter Operations

41

Application Management Dashboard

Application

Provisioning Application

Infrastructure

Monitoring

Network

Transaction

Monitoring

Application Mapping

Code

Monitoring

Application Performance Management

VMware Application Management—Products

vFabric

AppDirector

vFabric APM (bundle)

Hyperic AppInsight

vCenter

Infrastructure

Navigator

42



Ensure business

transactions


“cost of



scenarios

Govern vendor


Manage

service levels

IT


value


quality

CIO


costs


Provision rapidly

and efficiently

Intelligently

automate operations

management

Proactively manage

performance


the infrastructure


IT Business Management Suite

44

How ITBM Works

Correlation

Engine

Visual Designer

IT Costing,

Billing/Chargeback,

Budgeting/Forecasting,

Cost Optimization

Performance,

Financial,

Relationship

Governance

Processes

Auto Discovery

nLayers…

Business Apps

SAP, Oracle, …

IT Monitoring

HPOV, BMC …

Help Desk

Remedy, Clarify …

CMDB

Atrium, Tideways …

Additional Data

Log Files, Web Forms …

Workflow

Reporting

Alerts

Contracts

Dashboards

Cost Models

Service

Agreements,

Contracts

Service Portfolio

& Catalog Reports

45

360o Degree Visibility for Fact-Based Decisions

VMware Capabilities

• Consumption tracking – Capture consumption

data from all sources

• Powerful cost modeling – Build service cost

models with OOB templates

• Bill of IT – Provide financial transparency in

the language of the business

• Budget & Forecasting – Bottoms-up and top-

down planning; variance analysis

• Benchmarking – Compare actual service

costs against industry average

Benefits

• Improved IT transparency to business

• Budget accountability

• Fact-based transformation decisions

46

Cost and Service Optimization

VMware Capabilities

• Smart Data Loading enables connecting,

cleaning, validation and association of data

from ERP, databases, etc.

• Best practices for various maturity stages

• Experienced PSO and partners to help

implement the journey

• Chargeback Manager collects consumption

data for all things cloud

• Benchmarks to learn, compare from

industry as you implement new services

Benefits

• Automated data collection with accuracy

• Track and reinvest savings and

communicate value to business

• Make informed justifiable new business

decisions

Where are you today? Where do you want to be?

Go on an informed and tested journey

Model “What-If” scenarios to see optimization impact

47

Communicate IT Value in Business Language

VMware Capabilities

• Publish Bill of IT in dollars, services,

business units

• Show metrics that matter:

• Top users by business service

• Top business services by IT cost

• Top budget overrun by IT business services

• Top budget overrun by users (BUs)

• Trending of IT services

• Show SLA agreements and performance

reports

Benefits

• Enhanced IT transparency and accountability

• Fact-based conversations enhance IT

credibility

• Business sees IT as partners, and feels IT is

listening

48

Manage Business Expectations

VMware Capabilities

• Visually define, negotiate, and revise IT quality,

operational, and value commitments

• Create workflows to orchestrate commitments

• Perform service level monitoring

• Receive automated alerts for an SLA, OLA, KPI

• Generate and distribute formatted monthly service

reports and booklets

Benefits

• IT transparency and accountability enhanced

• Business sees IT as partners, and feels IT is

listening

• Fact-based conversations enhance IT credibility

• Identify and prevent potential SLA breaches

Service Level Management Workflow

49



Ensure business

transactions


“cost of



scenarios

Govern vendor


Manage

service levels

IT


value


quality

CIO


costs


Provision rapidly

and efficiently

Intelligently

automate operations

management

Proactively manage

performance


the infrastructure

50

vCenter Operations

Management

Suite

Want to be “business like” ? VMware can help

IT

Articulate IT value Consistent service

quality

CIO

Insight into service

costs


vFabric Application

Management Suite

IT Business

Management

Suite


Thank You

Presentation advanced management – the road ahead

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