Presentación actividad 2
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Transcript of Presentación actividad 2
ISO 9000When the European Union launched the
European Free Trade Agreement, in 1992
It was
necessary
To standardize quality requirements for European
countries and the rest of the countries which want to do
business with UE.
The International Organization
for Standarization (IOS) was
set up in 1946, with 91
countries
adopted a series of written
quality standards
And
burned
ISO
FAMILY
ISO 9000
What is
ISO 9000?
It is defined as the standards of quality
systems based on the premise that certain
generic features of administrative practices
can be standardized
means a scientific term to standardize quality
Philosophy
behind ISO
9000
In the ISO 9000 series quality
should be built into the systems
and procedures of the
organization.
where
The emphasis is
on prevention
rather than the
cure.
Applying ISO 9000 : 2000 to education
ISO 9000:2000 which aim is to educate each member of the organization toimprove quality assurance and performance with eightprinciples:
Principles of ISO
9000:200
Customer focus base on know research the customers’ need and
exceeding the expectation of them; also it is necessary to
measure how the company is doing.
Leadership is an important value to make people chance attitude
and inspired them to work with determinate
vision and mission to succeed
Involvement of people where staff must use their talent or
abilities for the help the institution to reach its goal in
order to have innovation and creativity ideas.
Process approach
establishes roles, activities,
functions and responsibility
Principlesof ISO
9000:200
System approach to management
guarantee clear procedure, targets
and goals with clear indicators of
performance.
Continuous improvement staff should be training
constantly to incentive them in order to
demonstrate their talents
Factual approach to decision making are
based on update data and available
information to make the best alternatives in
favor of the organization
Mutually benefit supplier relationships is important
to have a good communication,
planning project to learn from expertise for each other without forgetting
the society groups
Investors in People UK
It focuses in recognize organizations, in the United Kingdom, which have skilled and motivated workforce
as the principal element of success.
Commitment—an Investor in People is
focusing in developing staff to succeed in reach goals and
objectives.
Planning—an Investor in People has clear knowledge of aims and objectives and
what the staff should to do to achieve.
Action—an Investor in People motivate people
to work effective and efficient to improve its
performance
Evaluation—an Investor of People comprehend the
importance to invest in people with the
purpose to have an excellence
performance.
IIP has four steps for
developing staff to reach
the organization´s goals.
The Deming Prize
In 1951
The Union of Japanese Scientists
established the Deming Aplication Prize,
in recognition of the achievements of
W. Edward Deming on statistical quality
control and friendship with the
Japanese people.
The Deming Prize
Deming prize categories
Prizes for
people
Enterprise
Awards
awards for
small
businesses
Deming
Application
Priza
It is an annual award given to a company that has achieved distinctive
performance improvements through the implementation
of control of quality throughout the organization
The Deming Prize
According to JUSE ,
the quality control in
a companycalled
Company wide Quality Control (CWQC), is a
quality system to ensure that products and
quality services required by customers, are
designed, produced and supplied
economically, while respecting the principle of
customer orientation and welfare of the public.
The Deming prizes is based on complete quality audit by
outside experts where applicants demonstrated that they
recognize their situations, issues, goals, objectives to set up
forms of improving. Therefore, examiners evaluate the process
to have a better situation.
The Malcolm Baldrige National Quality
Award (Unites States)
Ronald Reagan, in 1982, signed a law requiring a
study and a conference on productivity due to
declining productivity in united states
Therefore
The American Productivity and Quality Centre
Sponsors seven lectures in preparation for the
next White House Conference on Productivity.
The Malcolm Baldrige National Quality
Award (Unites States)
The final inform about the seven
conferences suggest the implementation
of an award similar to Deming in Japan,
for the companies in USA that faced and
successfully met the requirements to
receive the award annually.
The Malcolm Baldrige National Quality
Award (Unites States)
The award is given by The US Commerce Department’s
National Institute of Standards and Technology for
manufacturing, service, and small businesses.
In 1999 created health care and education award based on:
Results and service
Trade and professional groups
Innovative approaches to quality
Human resources and a customer focus
The importance of sharing information
The Malcolm Baldrige National Quality Award (Unites States)
Seven categories where examines need to evaluate:
Leadership is focused on senior executives guide the organization, give responsibilities to the public and practices good citizenships.
Strategic planning are activities to succeed and action plans
Customer and market focus establishes needs, requirements and expectations from clients.
Seven categories where examines need to evaluate:
Information and analysis about management, successful use of resources, reliable data and information to have a good organization processes and performance.
Human resource focus is the analysis if the company allow workforce to demonstrate their skills and follow the same organization’s objectives
Process management is about production, delivery and support processes in order to improve constantly.
Business results which are the performance and improvement in satisfaction, financial and market place, human resources, supplier and partner performance
The Europan Quality Award
It was created by
14 company´s presidents with the aim to motivate the
European organization to develop the total quality
management.
It recognized companies without a determinate size or type of
business; but its objective is to know how organizations
contribute to the society, customer satisfaction, employee
satisfaction, business performance, resources and results.
Eight criteria to analysis
Customer satisfaction is the
perception of external customers, direct and indirect.
(20%).
People— is an important fact to understand how
management the staff and worries
about their feelings. (18%).
Business results are evaluated if the
companies achieve its planned business performance (15%).
Processes are focused on the
administration of all the value-added activities (14%).Policy and strategy
are the vision, values and
direction, and how to reach those (8%).
Resources must administrate a
good utilization and preservation of
financial, information and technological resources (9%).
Leadership in changing attitude of all managers in pro
of the company towards Total Quality
(10%).
Impact on society is how the community
perceive the company's products or services
respect quality of life, the environment and preservation of global
resources (6%).
Ecuadorian Quality Prize
The Ecuadorian Corporation Total Quality was established in April 1992 as
a Law Society private and nonprofit, with its base in Quito.
Ecuadorian
Quality Prize
A rigorous methodology describes processes about 1,000points; however, winning can obtain at least 500 points.
Competitors are evaluated
under seven parameters
according to the Malcolm
Baldrige model:
Continuous improvement.
Qualifying issues of leadership
Planning
Customer focus and market information and
analysis
Development and human resource
management
Standardization and business results.