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Transcript of Presentación de PowerPoints2.q4cdn.com/.../files/doc_presentations/2016/Sept/... · OUR...
Antonio Ureta Gerente de División
Antonio Ureta HI Division Manager
Roberto Devoto HI Manager Argentina
WHO ARE
WE?
Venta (MMUSD) LTMJun16 731 1.225 91
N° Personas (FTE) 5.294 4.990 1.023
Ticket (Mensuales) 1.513.275 1.368.981 212.926
M2 Sala de Ventas 325.315 391.546 82.320
Venta / M2 anual (USD) 2.247 3.130 1.109
INDICADORES
OUR PERFORMANCE 2010-2016 1
.18
9
1.3
77
1.5
42
1.7
07
1.7
78
2.1
31
2.0
48
2.010 2.011 2.012 2.013 2.014 2.015 LTM-JUN16
Total Sales (MM USD)
31,6% 31,7%
33,1% 33,1%
34,7% 34,5% 34,7%
2.010 2.012 2.014 LTM-JUN16
Margin (% s/ Sales)
25,1% 24,7%
26,2% 26,3% 26,7% 27,1%
26,1%
2.010 2.011 2.012 2.013 2.014 2.015 LTM-JUN16
SG&E (% s/ Sales)
8,5% 8,8% 8,6% 8,5%
9,7% 9,2% 10,6%
2.010 2.011 2.012 2.013 2.014 2.015 LTM-JUN16
EBITDA (% s/Sales)
WHAT ARE WE DOING?
¿EN QUÉ ESTAMOS HOY?
ONE BRAND, THREE CUSTOMERS
Improving our product proposal
• Category Management
• Regional Purchase
• Developing our Private Labels
• Leading and
Exclusive Brands
Loyalty program and CRM
5,1 MM Customers
55 %
3,4 MM Customers
Professional customers loyalty
program
• Training
• Special discounts
• Promotions
• Adittional services
Reinforcing B2B
• Personalised attention
• Assortment and product availability
• Special discount for big volumes
• Financing
• Other services
Continuous improvement as a driver for
efficency in our operation
100
99
94
93
2013
2014
2015
2016
100
96
89
87
2013
2014
2015
2016
• Headcount evolution
• SSS Headcount Evolution
Focus on logistic cost reduction
• Transfer Center Project (Chile)
• Warehouse merge (Argentina)
• WMS Implementation (Chile)
• Store and Home delivery efficency
90
92
100
85 90 95 100 105
2016
2015
2014
• Logistic Cost S/sales
Shrinkage Evolution
1,46%
1,32%
1,31%
1,23%
1,23%
2012
2013
2014
2015
LTM JUN16
• % S/Sales
Less inventory and higher
product availability
107
103
100
96 98 100 102 104 106 108
2016
2015
2014
Regional Availability INDEX
90
97
100
85 90 95 100 105
2016
2015
2014
DOH Regional INDEX
Easy Omnichannel
Same experience across all channels
Highlights
2016
• Platform Change
• Mobile
• Click & Collect
Omnichannel transformation
Customer
Flexibility
Trustable
Transparency and Safety
Leader in Service
Memorable Experience
People oriented Company
58%
67% 70% 71%
2012 2013 2014 2015
Trust Index Evolution
¿EN QUÉ ESTAMOS HOY?
Leading the market
Increase Awareness
More meaningful
and relevant
• Consistent, disruptive and relevant
• Diferentiate and get closer to customer
• What is Easy and which is the product
and service proposal
Meaningful brand for
community
Enviroment
Country development
support
Community
integration
Other Actions
¡GRACIAS! ¡THANK YOU!