ALIBABA’S SECRET OF SUCCESS

ALIBABA’S SECRET OF SUCCESSSU

CCES

S FA

CTO

R1.Company’s

name2. Payment

system

3. Belief

4.Operation management

a. Focus on customer

b. Serve employees

c. Learn from competitor

ALIBABA’S SECRET OF SUCCESS

1. The company name: ALIBABA-OPEN SESAME easy to spell, globally known attract more people

ALIBABA’S SECRET OF SUCCESS

2. Online payment systemMore convenience for the seller and buyerReduce the fraud case happen

ALIBABA’S SECRET OF SUCCESS

3. Believe: Alibaba is a small company When Alibaba is small, it will be bigger

ALIBABA’S SECRET OF SUCCESS

4. Operation Management

ALIBABA’S SECRET OF SUCCESS

4. Operation Management

a. Focus on customer

b.Serve employees

c. Learn from competitor

ALIBABA’S SECRET OF SUCCESS

a. Focus on customer: Customer is number 1,Customer bring money, innovationCustomer growth, stay with companyCustomer give hope, support

ALIBABA’S SECRET OF SUCCESS

b. Serve employeesEmployees make all dreams come trueFind the right people, not the best oneLook at employees, develop them

ALIBABA’S SECRET OF SUCCESS

c. Learn from competitorNot just copy everything they do.Analyze each move competition makesUse What People say about competitors for Product development