Presence Applications in the Real World Patrick Ferriter VP of Product Marketing.
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Transcript of Presence Applications in the Real World Patrick Ferriter VP of Product Marketing.
Presence Applications Presence Applications in the Real Worldin the Real World
Patrick Ferriter
VP of Product Marketing
Use of Presence in the Enterprise
• Presence and Instant Messaging (IM)– becoming more popular in the enterprise– productivity gains
• Employees know the availability of others – can send instant messages for immediate
answers
• Operators can see presence of individuals– intelligently route calls
– caller has professional impression of company
– IM less intrusive than barging in to see if a person can take a call
Presence Outside the Enterprise
• AOL and ICQ — over 200M subscribers
• MSN — over 75M subscribers• Yahoo! — over 30M subscribers
From the Enterprise to the Outside World
• Many possible benefits• Presence and IM for business purposes
– improved communication with suppliers and partners
• known availability
– improve customer satisfaction• offer better ways to communicate with you
• Save on phone calls by using IM
Enterprise Concerns
• Security– Managers are concerned about
• sensitive information leaving the enterprise
• usage of presence and IM for personal communication during work hours
• Finance and Healthcare — text based communication must be recorded– Health Insurance Portability and Accountability Act
(HIPAA)
– Securities and Exchange Commission (SEC)
– National Association of Securities Dealers (NASD)
– Sarbanes-Oxley Act (SOA)
Bridging the Gap
• Incumbents with public presence applications– offering customized solutions for enterprise
• Most of them have proprietary solutions– other enterprises must have same solution
• Lack of cooperation
AOL and ICQ• Largest number of subscribers• Connectivity exists between AOL
and ICQ users • Proprietary communication• AOL decided not to implement
SIMPLE– SIP Instant Messaging and Presence
Leveraging Extensions
AOL AIM Enterprise Gateway
• Developed by FaceTime• Allows enterprise users to communicate
with AOL users outside the enterprise– view presence send IM– Log and audit IM communications
• Deployed Onsite– software installed on server running Red Hat
Linux– additional PC running windows for database
Yahoo! Messenger
• Large subscriber base• Proprietary communication• No support for SIP
(SIMPLE)
Yahoo! Business Messenger
• Hosted solution• Still required onsite
– Corporate directory– Database
• Allow or disallow the linking of personal Yahoo accounts
Proprietary Bridge — Trillian
• Produced by Cerulean Studios
• Supports major vendors– AIM, ICQ– Yahoo! Messenger– MSN Messenger
• Yahoo!– now blocking Trillian from
accessing their network
Moving Toward Open Standards
• Microsoft — Live Communications Server 2003
• IBM — Lotus Sametime• Zultys — Media Exchanges• Presence and IM based on SIP
MSN Messenger
• Majority of customers using proprietary .NET protocol
• Messenger 4.6 and 4.7– allowed configuration for
“Communications Service”– first SIP support
Live Communications Server 2003
• Uses SIMPLE• Requires
– Windows Messenger version 5.0• also supports Exchange IM and .NET
– Microsoft Windows Server 2003
• External 3rd party gateway required for PSTN access
MSN Messenger Connect
• Allows communication with .NET user base outside the enterprise
• Subscription service enabled through authorized independent software vendors– IMlogic– Akonix– Vayusphere– FaceTime Communications
• Log and audit IM communications
IBM Lotus Sametime
• Client and server applications using SIMPLE
• Includes – presence and chat– screen sharing– shared whiteboard– real-time audio and video capabilities
• Ability to log communications • Sametime server must be installed on a
Domino server– uses the Directory, security, and replication features of
Domino servers
Sametime — Outside of the Enterprise
• SIP Gateway allows users in your enterprise– communication with other SIMPLE based
applications
• SIP gateway available after release 3.0• Separate 3rd party gateway required for
PSTN access
Zultys MX and MXIE
• Full featured IP PBX• Use any SIP device• MXIE for collaboration
– Presence and IM
• Integrated VPN– view presence of remote workers
• Integrated PSTN gateway• Integrated Firewall and NAT
Zultys — Outside the Enterprise
• SIP application layer gateway (ALG)– allows SIP traffic to Internet
MX Firewall, NAT, and ALG
Company 1LAN
Internet
SIP Server(Service provider)
Company 2Using SIP for all communication
SIP — Presence on the Mobile Phone
• Third Generation Partnership Project (3GPP)– standardizing the way SIP is used in mobile networks
• Know the availability of a party– select best way to contact them
• instant message• phone call
– be notified when presence changes
SIP — Presence and Call Handling
• Specify call actions based upon presence– if call arrives from
408-555-1212 and my presence is busy route to my mobile phone, otherwise, route to voice mail
Tablet PCs and SIP applications
• Becoming very popular in healthcare industry
• Lightweight with wireless support built in• Ideal for people on the move• Add SIP based presence application
Summary• The barriers to open communication are
coming down• Solutions available allowing presence and
communication– inside and outside the enterprise– that can be tracked and controlled
• Solutions moving toward open standards