Pres Kmapping Oce At Eirma Sig Iii Meeting 15 April 2005 Final
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Transcript of Pres Kmapping Oce At Eirma Sig Iii Meeting 15 April 2005 Final
Presentation EIRMA SIG-III meeting
Mapping and Matching organisational competencies and individual skills and competences
Presentation EIRMA SIG-III meeting
April 15, 2005Samuël Driessen ([email protected])
Océ-Technologies
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About Océ
Océ enables its customers to manage theirdocuments efficiently and effectivelyby offering innovative print and documentmanagement products and servicesfor professional environments
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Overview
About KM Organizational Structure Business/personal objectives to facilitate skills What is knowledge mapping? Kmapping at Océ Future work kmapping
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About KM
KM: about people, processes and ICT
Integrated/holistic approach No KMS: impossible in
philosophical terms
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About KM
KM connects people to people, and people to knowledge and information, to enhance performance of the organization and the people in it, through identification, capture, validation and transfer of knowledge.
Technology is important for KM, but cannot create the need or motivation to change behavior or share knowledge.
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Organizational structure
Our organization is divided:
- by country
- by business units
- by departments
- by projects and teams
- but also by walls
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Facilitate skills!
Clearer than ever that we cannot know everything and everyone. So it is important to:
- know what one knows and communicate that
- know what one doesn’t know and mobilise that.
The challenge is to
facilitate these skills!
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Bus. objectives for facilitating skills
increased innovation, productivity and responsiveness through plugging ‘know who’ gaps, smarter decisions about organizational changes and establishment of key knowledge roles, insight in challenges of knowledge transfer and integration following restructuring, mergers, or acquisition.
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Personal objectives for facilitating skills
Help people find people with certain expertise One-stop portal to different sources and the way
they are organized Help people understand their place in the network
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A Definition of Knowledge Mapping
Knowledge mapping is:• the field within knowledge management• that studies ways to provide• employees throughout an organisation• with customised knowledge maps• to create insights and vision
A knowledge map is:• a presentation of (analyses of)• knowledge available within an organisation,• possibly aggregated,• contextualised,• and appropriately visualised [Huijsen, Driessen, Jacobs 2003]
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Basically kmapping
point you to the right person or bit of information can aggregate information from several sources, build
relations between people and documents, organize and (re)group that info
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Typical Functionality (1/2)
Provide answers to the following questions:
Management:• Who have expert knowledge on subject X?• Who is building up / wants to build up expertise in subject X?
Resource Management:• Which knowledge is required in project X, and at what level?• What experience does knowledge worker X have in area Y?
Knowledge Workers:• Where can I find knowledge on subject X?• Who have the best knowledge on subject X?
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Typical Functionality (2/2)
Knowledge Dissemination:• Who in interested in subject X / area Y?• Which subject areas are most popular?
Human Resource Management:• In which subject areas do we need more people?• Which knowledge/expertise is of greatest value to the organisation?
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Kmapping-tool Model
DMS web surfing
database
community
data aggregation
visualisation
data analysis
projectadmin
HRM managerknowledge worker
KnowledgeMapping
Tool
"raw" data
knowledge views
integrated data
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A knowledge mapping framework
[Huisen, Driessen, Grootveld - to be published]]
term
group
personconcept
knowledge item
activity
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Knowledge mapping at Océ
Digital Phonebook (“PhotoPhone”)
Some also use it as Yellow Pages (10%...)
- manual, takes a significant amount of time of HR and employee- Often not updated or maintained
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What else do we have?
MapBrowser (objective approach)
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Mapbrowser
Why visualization?Context!- What is the right question to find the right answer?- I know the answer exists, but where can I find it?- What are related issues to my question?- Who also knows something about my question?
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What else do we have? [cont.]
ExpertFinder (subjective approach)
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ExpertFinder
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General issues/Experiences
User feedback no barriers no extra tool willing to correct, not willing to fill out form
How do we keep them up-to-date? Forward to expertise/project
Also add personal competencies
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External example
Telematics Institute (www.telin.nl) Knowledge Cockpit
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Knowledge Cockpit: main page
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Employees for “community”
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Ontology for “Knowl. Managem.”
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Future work
Combining Kmaps and Virtual Communities Combine objective and subjective approach Higher-order maps (semantics)
PersonalSpace
Working Team
Personal Network
Community of Practice
Enterprise
[Wenger]
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Questions?
For more information:
www.telin.nl
“Metis project”
Or contact: