Preparing Your Business for a Mobile Future…Are you ready? Presented by: Enterprise Mobility...
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Transcript of Preparing Your Business for a Mobile Future…Are you ready? Presented by: Enterprise Mobility...
Preparing Your Business for a Mobile Future…Are you ready?
Presented by:
Enterprise Mobility Solutions, Inc.
Page 2
Tonight’s Agenda
• Preparing your business for the mobile revolution
• Do you know about the Mobile Revolution
• Is your business prepared
• What is a Mobility Strategy and why do I need one
• Having a plan VS. Mobility as you go
• The financial promises of Mobile Technology for your business
• How to begin planning today
• Next Steps & questions to ask yourself or of your business
• Questions
Page 3
Opening Introduction
• Who we are
• What we do
• Our focus on Mobility/AT&T
• Leave your Card/Info if you would like more info/workshop
• Offer to all who attend…
(Free NetBook to anyone who attends tonight and hires us to help order mobile services)
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Are you Aware of the Mobile Revolution?
• Technologies
• Line of Business Applications
• The impact any of these can have on your business: Customers/ Venders, Employees
• Have you looked into your competition lately?
• Has your specific industry began adapting mobile technology?
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Are you Prepared for Mobile Technology?
• Do you use mobile devices and solutions today?
• Do you have total awareness of your companies use of mobile technologies… Large or Small – Basic or Advanced?
• Finally, does your company have a clear focus of what Employees or Departments would hold the greatest benefits?
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Mobility Strategy
• Creating a clear vision/plan for Mobile Technology
• What is a mobility strategy and why do we need one?
• Aligning your mobility strategy with all other corprate goals and objectives
• Being aware and prepared with a strategy will prove to be the most valuable tool you/your business has during the next 12 – 24 – 36 months!
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Having a Plan VS Incorporating Mobility as you go
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Mobility Promises Significant Financial Gains
• Industry Specific Business Applications
• Examples of our own experiences/customers
• Play a Quick video of the Safelite Testimonial
• For those who don’t adopt to this technology…
• In this economy it could have devastating effects
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How to start planning…
• Call us
• Do assessments of your internal uses of Mobile Technology
• Company owned and delegated as well as…
• Uses of your employees personal devices
• Assess your Competition – Are they using the technology?
• Determine how prepared your resources are to handle incorporating more Mobile Technology/devices
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How to start planning…
• Determine how prepared your resources are to handle incorporating more Mobile Technology/devices
A. IT
B. Help Desk
C. Accounts Payable/Receivable
D.
• Do you have people in the field/remote workers?– If even a few… you should already be prepared.
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To Learn more or to receive a free copy of:
“Creating a Mobile Strategy”
Please fill out a form and leave it with me.
Thank you, Enterprise Mobility Solutions!
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Connect people with their world,
everywhere they live and work,
and do it better than anyone else.
We let people choose how, when and where
they communicate.
We’ll set the pace for progressive innovation and unmatched customer experience.
Our global network delivers a seamless world of communications to our customers.
AT&T’s Vision
Page 13
Business Trends Driving The Market
Globalization
Mobile Society
Virtualization
Page 14
Brief History of Mobility in Business
1983 Ameritech began the
first United States commercial cellular service in Chicago,
AMPS
1985 1990 1995 20052000
1985ARDIS
IBM Field ServiceCity of LA Parking
1991Mobitex 1996
Regional 2G CDPD
1998BlackBerry 950 Pager
1st Public Wireless Data NetworksEnabled Key Vertical Apps:
Field ServicePublic Safety
Birth of the Killer App - Wireless Email and
Middleware for Field Service Apps
1st national high speed wireless Compelling integrated devices
enabled broad email adoption and national field service deployments
2002National 2G Data
GPRS1XRTT 2003
First Integrated BlackBerry
20053G HSDPA
2004National 2.5G
EDGE
Global 3G wirelessBroadband enabled devices
enabling broader mobilization of business applications
20061st Global
3G devices
1998 AT&T Wireless offers the first
national one-rate wireless service
price plan, Digital One Rate
1991 / 1994FCC spectrum allocation and
auctions for 800 / 1900 band completed
Voic
e c
entr
icD
ata
centr
ic
2008AT&T launches BlackBerry Bold
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Mobility Adoption TodayDriving real-time information & location to the edge of the business
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Wireless Value Drivers
What Businesses Expect from Wireless Wireless Value Drivers• Workflow enhancers
– Work order management– Sales order quote / commit
• Knowledge enhancers– Knowledge base lookup– Mobile inventory
• Transaction enhancers– Alerting & response– Print
• Reporting enhancers– Sales Pipeline– Executive Dashboard
INCREASE PRODUCTIVITY
REDUCE COSTS
IMPROVE CUSTOMER SATISFACTION
REDUCE STAFF
INCREASE EMPLOYEE RETENTION
IMPROVE DATA QUALITY
CREATE COMPETITIVE DIFFERENTIATION
INCREASE REVENUE
64%
52%
28%
16%
20%
8%
16%
8%
Two Areas of Focus for Today’s Businesses:
1) Broad Impact from adoption of Wireless Email & Remote Access beyond executive ranks 2) Deep Impact from Mobility in the Right Business Processes
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Get more done each day, respond to customers quicker and take advantage of every opportunity with AT&T
AT&T Mobility Value Prop
Mobility Product Portfolio
Mail & Messaging
Laptop Mobility
Industry
Solutions
Smart Devices
Platform
Voice Services
AT&T BusinessTalk Plans
Wireless Management
Tools
Device Insurance
Enterprise
Paging
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Mobility Beyond Email
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CPG – DIRECT STORE DELIVERY
INSURANCE - CLAIMS
HIGH TECH MFG – BREAK/FIX
TRANSPORTATION - AVL
HEALTHCARE – HOME CARE
UTILITIES – FIELD SERVICE
BANKING/INVESTMENTS - CRM
CONSTRUCTION – TIME/JOB/ORDER MGT
PHARMACEUTICALS - SFA
Industry / Process Examples
Email Beyond
Executive Ranks
Wireless Access to Internet, Intranets,Portals
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Fleet / Asset Management• GPS-enabled devices to communicate vehicle / asset
tracking info to an enterprise computer or via a hosted solution
Location-Based Services (“LBS”)• Impact individual productivity and operations via
navigation, mapping, tracking and reporting utilizing GPS-enabled handheld devices
Field Service Automation (“FSA”)• Extend enterprise data and applications to mobile
devices providing real-time information to field personnel
Sale Force Automation (“SFA”)• Extend enterprise data and applications to mobile
devices providing real-time information to sales personnel
Improving Business Processes
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Case Studies
Sales Force Automation
Field Service Automation
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Situation• Capture orders generated during sales calls to
retail customers
• Improve customer service with quick ability to determine product availability and eliminating the need for callbacks on orders
Solution• Wireless solution deployed on BlackBerry devices
allows sales rep to check inventory and place orders
• Application development was low cost and solution was easy to deploy
Company Facts
• Leading sporting goods manufacturer
• Over 1,000 employees
• 200 U.S. sales representatives
“Just one order paid for the solution”
Tim OligmuellerSFA Manager, adidas America
adidas America
Value/Benefits
• Inventory checks and order entry at customer location drives sales
• Ability to immediately impact customer satisfaction
• Up-to-date information gives marketing teams and buyers early look at trends
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Situation• Eliminate paper work order forms & cell phone
dispatch
• Improve inventory accuracy
• Capture customer signatures and drastically reduce the time between call complete and invoice
• Gain customer data for analysis and preventative maintenance
Solution• Wireless solution deployed on ruggedized Windows
Mobile devices
• Field is able to check inventory status and place orders directly from remote location
Company Facts
• Leading independent Refrigeration & HVAC Supermarket Contractor in US
• 400+ technicians
“No paperwork, it’s fantastic.”
Sergiotechnician, Source Refrigeration & HVAC, Inc.
Source Refrigeration & HVAC, Inc.
Value/Benefits
• Reduce billing errors
• Workforce management with automatic time card entry and PO tracking
• Real-time work scheduling and dispatch, eliminating paper work orders
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Looking Ahead: VideoShare for Business
Key Elements:
• “See what I see while I am talking to you”
• Mobile-to-mobile and (future) mobile-to-pc interaction
• Available on broad array of devices
• Enterprise-grade security
• Enterprise application integration
Business Benefits:
• Dramatically improve quality & efficiency of communication & collaboration
• Simultaneous voice and video enables true mobile collaboration, increasing productivity
• Extend value of IM, Video Conferencing & other applications
• Expand VideoShare community across wireless & wireline users (roadmap)
Voice Call
Video Stream
2 Way Voice – 1 Way Video
Next Steps
Embrace Mobility
To Learn More
Contact:
Jason Ashton
314-880-7201
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