Derek Wenmoth Director, eLearning Core Education Ltd derek@core-ed
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Prepared by Derek Wong
29th
August, 2014
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2014 Summer Intern Program titled “Co-Owner of
the Future” launched successfully and we had in
total 8 Co-Owners of the future participating in it.
We had gone through a 59-day fruitful journey giving
new energy to and also taking many learning points
from HKBN.
Executive Summary
Executive Summary
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We were assigned to assist different
departments and we had different
exposures and experiences.
Before we are returning to school or
entry into the work force, we have
reflected our individual journey to
consolidate our learning and celebrate
our achievements.
AIESEC HKBU
This booklet is a combined version of all
of our final reflections.
Executive Summary
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Part A: “Co-Owner of the Future” Summer Internship Program – Final Reflection
Part B: If I were William Yeung, CEO of HKBN……
Enterprise Solutions - Louie Pang
Finance - Brian Yeung
Information Technology - Alexander Wong, Calvin Leung, Miranda Lee
Procurement and Logistics – Kary Ng
Talent Engagement – Derek Wong, Vandalic Wong
Content
Content
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Enterprise Solutions - Louie Pang Have the chance to learn from the best
The two-month eye-opening internship program has offered me many
opportunities in numerous fields. There are many valuable experiences,
which I have learnt much from. For example, I had the chance to join the
meetings of a few prestigious big corporations like Telstra and CVC. It is
only through this internship program could I have a glimpse of their daily
operation and meet their people in such occasion. This gives me a more
complete picture of the telecommunications world. As an inquisitive
person who is always eager to see and learn more, I am very grateful to
have these experiences and have the chance to learn from the best.
Another very special chance to me is the night when I
became a street salesman in Mong Kok. It is another
memorable experience and definitely a night to
remember. In the past, I was not very keen on facing
other people, especially the seniors. During these two
months and the street salesman night, I had to
encounter all kinds of people, such as the clients, my
bosses, my co-workers, and also people on the
street…… Being surrounded by the situation, I learnt
to gradually adapt to the environment and to learn as much as I could. After this internship program, the biggest
change in me is the higher eagerness and initiation in communicating with the others.
I was given the chance to rotate in the company and try to work in different roles. In addition to the street
salesman experience, I also spent two-weeks time in the marketing section. The exchange with the DBS trainees
and the chance of meeting students from the Beijing Union University have also offered me more angles and
insight in this field of business. It was great and fun at the same time to learn in different modes with different
people. By getting in touch with so many people and various parts of the company, I could learn more and the
experience became richer and much more comprehensive. I not only learnt more about the company, but also the
telecommunications world. It is very important to get a sense of what is happening right now in the real business
world. Thanks to this internship program, I have earned much.
Co-Owners of the Future – Final Reflection, Louie Pang
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If I were William Yeung, CEO of HKBN……
In my point of view, the most vital role of William Yeung is to control and
carefully utilize the resources. Every resource of the company is also the asset
of itself. Being the Chief Executive Officer, there are countless people, money
and other resources waiting for my command. It is I to decide how they are
going to be used. As a leader, I have the responsibility to ensure that every
resource of the company is fully utilized and has been brought into full play.
By precisely and wisely allocate all resources, no matter employees, capital, or
other stuff, this can maximize the effectiveness and lubricate the operation of
the company.
Setting the company’s main goal and orientation is also of equal importance.
Before considering about the allocation of resources, it is also my duty to
“lead”. I have to be very clear about the past development, ponder on the
current situation and have the insight into the desirable future possibilities.
Once the target or the direction is conscientiously decided, the company could
make the most profit with the appropriate use and distribution of resources. To
that end, the combination of the above two concepts is the outright principle I
would hold on and go for if I were William Yeung.
Co-Owners of the Future – Final Reflection, Louie Pang
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Finance - Brian Yeung You won’t get it for sure if you don’t ask at all
In these two months of interning in HKBN, I have been involved in all
sorts of work and attending different events. Internally, I was involved in
projects like moving businesses into non-coverage sites; also I had the
chance to sit in some management and department meetings. Externally,
I spent a day on the frontline as street sales, as well as going on meetings
with clients, investors and banks. Aside from that, I was lucky enough to
visit CVC, to learn how a private equity firm works, visit UBS and JP
Morgan to learn about the structure of investment banking as well as
spending two days to exchange in a hedge fund in LST Capital Partners.
Being mainly a finance intern, I spent a huge portion of my time
shadowing CFO NiQ to investor and bank meetings, which was a great
experience for me, since I think this process is quite similar among
different companies, not only in the telecom industries. Going to multiple
pitches and investor meetings gave me a better sense of what sounds like a good or an average meeting, whether it
can add new value into the situation. It is great being exposed to these meetings in such an early stage of life, so I
would know what I should be expecting if I work in corporate finance in the future.
Also, I learnt more about the difference between corporate finance and investment banking or funds as I got to
compare the structures and daily process more in-depth, which was a great help in choosing my future career path.
Being in an investment bank, you get to see the scope of a whole industry, whilst in a company you get to watch
and help the company develop. Each side has its own advantages and disadvantages, to me, there’s no better side,
only sides that give different experiences.
One thing I felt that changed the most was my attitude. I started out as a really shy person, always hoping to not
interact with people I’m not familiar with before the internship. Across the period of my 2 months in HKBN, I am
now more comfortable maintaining a conversation with strangers, and am less passive which was something I
wasn’t expecting from the internship. I believe the change of attitude was the key to this transformation.
“You might still not get what you want if you ask, but you won’t get it for sure if you don’t ask at all.” – NiQ
Co-Owners of the Future – Final Reflection, Brian Yeung
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If I were William Yeung, CEO of HKBN……
Internally, I would immediately raise the wages of interns.
Jokes aside, I would continue on the process of online
automation, moving inquiries online, making it more
user-friendly and so HKBN can allocate more resources and
manpower on other aspects of the business. Secondly, I have
noticed quite a few of administration lags. After going on a
meeting with HKBN’s client, I have realized it was tough for
talents to continue relations with clients from ex-talents.
There weren’t many records about what the client has
previously received or notified about in the company’s
system, which makes the talent seem unprepared if the client mentions something he/she is unaware of. I would
suggest designing a fact sheet for most (especially enterprise) clients, which includes the things talents have
presented to that specific client, that way it would be convenient and effective for both the talents and clients. Not
only to clients, when I was helping with the non-coverage sites, I noticed it was tough to find the list for reasons of
not covering those sites because we didn’t know who to go to. These can be avoided if we design a similar system
to contain these kinds of resources, so the efficiency can be improved if one can find what they want instead of
going back and forth with talents from another department.
Externally, I would just give a little suggestion, which I think is
quite controversial. In my opinion, if HKBN wants to extend
their business internationally, the English presentation skills
might still need to be improved. It might just be my own
thinking, but I felt that all talents are great speakers in Chinese,
but when it comes to English, they might be fluent but might not
present their ideas as good as they can in Chinese. To me, this is
a world of first impressions, where people judge a person from
their first impression. Because of that, I believe talents will be
more presentable if they can present in English as good as in
Chinese.
P.S. I would like to take this opportunity to thank all the MCs and talents who helped me out and shared with me
their knowledge and taught me throughout this unforgettable process.
Co-Owners of the Future – Final Reflection, Brian Yeung
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Information Technology - Alexander Wong
Resuming my internship at HKBN has brought me countless exhilarating experiences leaving me still gasping for
air. Here at HKBN, I readily had to increase my speed of learning, efficiency of communication and level of
self-presentation instead of having just a constant velocity. Since the first day, I was already put to my limits in
joining the Co-Owners of the Future program with my fellow summer interns. I was added to the program later
than my fellow interns meaning whereas they may have had a week to write a refined self-introduction, I had one
day. After intense hours of planning, writing, and proof reading, I submitted my masterpiece. At the end of the
first day upon returning to HKBN, I already knew that my new term was going to be like racing with a Ferrari
instead of learning to drive the Corolla last year.
Co-Owners of the Future Program
This program allowed summer interns to shine brilliantly with events such as interacting with esteemed guests and
exploring the company. The largest difference returning, as a summer intern was that I could network and let
people know about who I am. At a casual dinner surrounded by awesome individuals, I didn't just idly chat with
my neighbor or worse, which is to eat and stay quiet. I fluttered around and chatted others up with a glass in one
hand, bringing in my own perspective on issues like Asian versus Western attitudes. I made leaps of faith where I
had not before, giving rise to both failure and success. Everyone knew of my mistakes but even this was only a
blessing in disguise. This was only a test to see if I could handle failure and create a good attitude to improve and
adapt.
Co-Owners of the Future – Final Reflection, Alexander Wong
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In contrast to the high profile operations, exploring more of the company was another key aspect of this program.
The 'Follow CPE for one day' event was an instance where I could learn from the masters first hand. After a
thorough briefing on the services our company could provide customers, groups of interns followed technicians
around HK. My group followed our technician to several homes that requested services from HKBN and we
observed the technician's work. Taking away from this experience, I learned about the actual implementation of
the service at the street-level. I could truly understand now how a one Giga-bit GPON service was installed
allowing the user magnificent Internet connection speed. This down to earth exposure would not easily be found
anywhere else.
Appearance is Your Skin and Presentation is Your Soul
If someone asked me what a mark of excellence is, I could easily explain "Appearance is your skin, while
presentation is your soul". Your appearance should be treated as if it was your skin, which is the physical
representation of your genetics. It immediately gives your audience an idea as to what background and attitude you
possess. Your presentation on the other hand cannot simply be put on like a suit but rather needs to be found. Like
one's soul, you will have to spend a lifetime understanding this concept of true self and then show others what you
can do. Presentation is distinct and must be understood by the individual before expressed to others. How does this
all make sense to me then? It is simple. I strived to be presentable every day at HKBN so that it could easily be
seen that I was proud of my own skin. I practiced my skills of communication, mingling and taking criticism to
better know my own soul for future improvements. Through my new experiences in the Co-Owners of the Future
program, I have attained a clearer perspective about my habits, strengths and weaknesses. So now I ask you, do
you know what your own soul looks like?
Are YOU Feeling Beat Up? Excellent! Go Out and Get Another!
Remembering ancient days in High School, my best friend always lightly jabbed me with "Pain is your friend!"
whenever I was exhausted from sport. Despite the fact that I always wanted to chew him up afterwards, I found
that notion inspiring at HKBN. I felt beaten up every day from pushing my limits but I learned to get up and ask
for more challenges. The ability to sustain pain, and take more responsibility gives one pride and a great sense of
accomplishment. From a casual dinner that was included in the Co-Owners of the Future program I got the chance
to chat with Mr. Andy Lau. The CEO of The I-Consulting Group, Mr. Lau, said that a person is like a glass of
warm water. Some people try to make their glass hotter than before, however the water cools very quickly. That is
why you have to constantly heat it so that it will remain hot. Otherwise upon cooling down, it is exponentially
harder to become hot again. Guess this just boils down to stay hungry, stay hot!
Co-Owners of the Future – Final Reflection, Alexander Wong
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Thank you HKBN for this rare opportunity to refine important skills in the field. I will continue to exceed
expectations and put my skills to use in future situations.
If I were William Yeung, CEO of HKBN……
Of the improvements that HKBN continues to make, there are two critical engagements I would like to implement.
One is the superior communication between company and client in comparison to other firms. Another is the
continued automation of processes to make day-to-day business more efficient and cost effective.
From many tales of our competitors, there has been a consistent trend of low grade customer service. As William
Yeung, CEO of HKBN, I find that there is a dearth in front-line tactfulness in the telecommunications market.
There needs to be effective communication and handling of procedures in Chinese and English. Therefore, I
implore HKBN talents to be courteous, helpful and patient at all times to clients and coworkers alike. For the
front-line talents, explain not only the services to our customers but think how to make them have the best user
experience possible. On another note, customers continually have voiced how they find very little self-help. We as
HKBN should be able to provide clients an online self-help area to fix technical problems before contacting
Talents. This will further reduce costs and show commitment to the client's needs.
Leading onto the automation of HKBN, I truly hope that the continued efforts of our talents can make processes
more efficient. As Selina Chong, CMO, has already started with cost efficiency by automating the call service, it is
up to Talents to make HKBN even better. People should do what only people can do while machines should
handle the daily functions. As we are now in the harvesting phase after years of tending, it is crucial to run things
smoothly and increase our high profile activities.
In the coming year, I look forward to seeing
arbitrary pedestrians suggesting HKBN as the best
and only choice for telecom service providers. I
hope to see friends tell me how using HKBN's
service is fast, effective and friendly. Let all our
talents and our HKBN family be known as the
leading choice to turn to when service is needed.
Let Hong Kong, our home and fertile soil, now reap
us the prospers we deserve. Go HKBN!
Co-Owners of the Future – Final Reflection, Alexander Wong
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Information Technology – Calvin Leung Leave HKBN stronger than when I joined it. Leave this world better than when I entered it.
Looking back at the two months I spent at Hong Kong Broadband
Network, I felt like graduating from a crash course of
‘Introduction to Telecommunications’. From involving in the
frontline promotion and CPE (Customer Premises Equipment, i.e.
connecting fibres from the cable room to a household) Talents, to
participating in executive level meetings, the internship provided
me with invaluable and unique working experience.
During the first week, I was assigned to look into HKBN’s billing
and stock database and was responsible to help with IT Solutions
Development. However, the work is already challenging
enough on the first day. I was trained as a C++ programmer; yet
I was told to complete programs with other programming
languages such as Java and SQL on the very first day of my
internship. Fortunately, my colleagues gave me incredible
advice and assisted me with the intense process. Originally, I thought learning to code would be the best way to
learn from HKBN, but Mr. Eric Ho, our CIO, told me the contrary. He always mentioned that, “Technical
knowledge is not the most important. You will need ‘people skills’ to succeed in any field.“ Finding his advice
insightful, I kept stepping out of my comfort zone and took up leadership positions in projects so as to learn more
from the executive board.
Halfway through the internship, I shadowed our CFO and Head of Talent Management, NiQ Lai, and followed
him to a few remarkable meetings. One of the most intriguing one was the visit to J.P. Morgan. We spoke with
the executives and directors of the prominent investment bank and learnt about the core of the banking industry,
which I had less experience with. I was in charge to put together a follow-up reflection report to JPM and for
internal reference. Later on, in order to grasp invaluable opportunities, I took the initiative and approached NiQ
and Eric for projects to be involved in. I was then introduced into the Ocean Park project. Participating in such
a large-scale commercial project, I was inspired by the solutions we proposed and our spectacular presentation to
Ocean Park. I could tell that the OP Team (which we call the Ocean Elevens) has invested a great amount of
time and effort in preparation and I was glad to make use of this rare occasion to learn and contribute to HKBN.
Co-Owners of the Future – Final Reflection, Calvin Leung
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Last but not least, I am truly inspired by the HKBN motto,
to make Hong Kong a better place to live, and how our
Talents put words into actions. In a sharing session with us
and interns from DBS Bank as well as CST Capital, our
CEO Mr. William Yeung said, “Even if people don’t opt for
our service, our performance drives our competitors to
provide service with better quality as well. This is how we
make Hong Kong a better place to live.” Not raising prices
and profit margin like our competitors did, HKBN sets a
price limit according to the income of the average household.
We then try our best to provide the best service with the
lowest possible price. This is the most compelling
corporate attitude that I have ever come across, and I believe
HKBN will succeed in achieving its mission and keep striving for excellence.
Perhaps just like what NiQ said, ‘Leave HKBN stronger than when I joined it. Leave this world better than when
I entered it.’ I hope I have made a positive impact in HKBN and contributed my part to make my hometown a
better place to live in. Without doubt, I am proud of being an intern at Hong Kong Broadband Network Ltd.
If I were William Yeung, CEO of HKBN……
As part of the Talent community at HKBN, there are a few things I think we could improve on corporate culture to
WOW our partners and customers in the future.
First of all, we should be strengthening Talents’ bonding within HKBN. As a company focusing on Talent
Engagement and corporate culture, we are undoubtedly doing a great job and are a leading corporate on the market.
However, having discussed with my colleagues on this issue, I still feel that some activities and events organized
are a little bit superficial and may not be as effective as they previously seemed. I suggest having
inter-departmental bonding activities after teambuilding events within the department, as many of the Talents are
not familiar with many faces in their own departments. In addition, think Talents-IN and attract them with what
they like. For example, for the recent ALS challenge that our 91 Co-Owners did, we could organize an
information session for social awareness so that the activity is more meaningful than just pouring water on one’s
head; for issues with a low expected turn up rate, we could organize, for example, an iphone app game contest
followed by the main event etc. The closer Talents feel to the HKBN family, the more willing they are to devote
and the easier to attract other Talents to join us with that reputation.
Co-Owners of the Future – Final Reflection, Calvin Leung
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Secondly, we should encourage the use of yammer. Yammer is a social network used within HKBN. As of now,
there is limited usage of Yammer and there is not much traffic on the site. However, it could potentially become a
powerful tool to generate innovative ideas and flexible changes to the company if used properly. I believe our
Talents are all outstanding individuals in their own fields. They must have their own opinions to share or own
thoughts about HKBN; sometimes they are just shy or not willing to speak up under peer pressure. All these
reasons led to using the online community as a solution. By encouraging Talents to contribute their honest
thoughts and ideas to the company, the sense of belonging is created and more will be willing to provide
executable and original ideas, just like how leading firms in US operate. Even if the executed ideas were not
superb, the feeling of being able to make an impact on the company produces a stronger drive to work, resulting in
spilled-over benefits and increased productivity.
Thirdly, in a bit to open up learning opportunities to
more HKBN Talents and leveraging employees’
brand. Throughout the year, we could open up more
spots in company visit or innovative events for other
Talents. In this way Talents have more exposure to
the ‘outer world’ and would think that HKBN is
worth investing their time and money to work with
(being in line with the Co-Owners objective). On an
honest note, the fresh graduates do not see the
telecommunications industry as a thriving place to
work in. Hence, similar to what Mr. Eric Yee from
LinkedIn had said in an HR conference, “We have to
make the employees willing to work for you because
of reasons other than monetary rewards. This is how
we leverage our employees’ brand.” Along with promotion in university recruiting events or even organizing one,
university fresh grads know more about HKBN and they would be interested to work for us. Ultimately, more
brilliant minds come into HKBN and make us an even stronger corporation. This is what others did not do and
how we take the extra mile in Talent Engagement – to engage them even before they are in HKBN!
From now until our IPO is finally done, the ‘war’ between us and others is still happening. Let’s keep up our hard
work and soar to new heights!
Co-Owners of the Future – Final Reflection, Calvin Leung
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Information Technology – Miranda Lee Stepped out of my comfort zone
The “Co-Owners of the Future” was an outstanding Summer
Internship Program among large companies in Hong Kong. It
provided comprehensive learning opportunities for the young
people to widen their horizons, and supplement textbook
knowledge with hands on experience. During my internship in
HKBN, I stepped out of my comfort zone, learned to collaborate
and manage time effectively with priorities.
To step out of one’s comfort zone requires great encouragement. It
was my greatest achievement throughout the internship. Normally,
I tried to escape from potential failure by all means in order to
prevent suffering pains. Mr. Simon Squibb, a successful
entrepreneur who established NEST Investment, gave me a very
impressive inspiration. He shared his business experiences with us and encouraged the youths “failure teaches
success”. Simon’s advice became my motto to cope with upcoming obstacles positively. Later in the front end
experience to be a street promoter, I was brave enough to approach customers with my buddy promoter’s help.
Finally we won three contracts as our rewards.
I learned to complete tasks effectively by collaboration and communication. One of my assignments in ITSA was
to revamp the IT intranet by manipulating WordPress. Again, a challenge came to me with limited time. My buddy,
KH Kwok and other colleagues patiently coached me since I was unfamiliar with the application. I ultimately met
the target completion date with satisfactory comments. As effective communication skill always facilitates success,
I understand it is essential to consult experts with politeness and proactive manners.
Teamwork is another vital component to accomplish tasks efficiently. Interns took
turns to be in charge of compiling a booklet of reflections followed each event.
Louie and I were assigned for the one consisted of the OFCA visit and street
promotion. As it was nearing to the end of the program, some interns have left the
company including me. It became more challenging for us to consolidate
information from others. After burning the midnight oil, a vivid booklet was
published under our cooperation.
Co-Owners of the Future – Final Reflection, Miranda Lee
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By shadowing a day of a senior manager and a Customer
Premises Engineer (“CPE”), I realized managing time with
proper priorities is significant to maximize one’s
contribution. It’s hard to image the daily life of a senior
manager in the office. After being Mr. WL Fok’s shadow
for a whole day, it was impressive to me: a senior manager
who has to manage numerous of work within limited time
would be extremely exhausted. In this regard, a good time
management is important for a manager to rank his tasks at high and low priorities. The purpose of the day was to
provide interns an opportunity to understand what attitude a potential manager should have with reference to
predecessors. Besides managerial levels, the importance of time management was also shown on the day of
shadowing to a CPE. Customers may complain whenever they are not satisfied. My CPE buddy expressed, support
team members would daily prioritize consumers’ orders before they start visiting customers every day in order to
provide an efficient service. This can ensure a quality service will be provided to the clients.
The internship program offered me valuable opportunities to communicate with individuals from various areas. It
was precious for me to jump out of the campus to explore from multi perspectives. Challenges cause stress;
however, they are also a kind of power to lead us towards achievements. I believe, after striving to and overcome
an obstacle; fruits of success would spring up like mushrooms. I hope skills I have learned today will be applicable
to my profession and assist me to endure more challenges in the future.
Co-Owners of the Future – Final Reflection, Miranda Lee
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If I were William Yeung, CEO of HKBN……
I would adopt two major sustainable enhancement plans to the company’s process.
For internal growth, a suggestion program can be implemented to facilitate and reward talents for involvement and
innovation. The success of an organization is to certain extent determined by employees’ contribution. We always
welcome talents to identify weaknesses and rooms for improvement of the company. As a result, an incentive plan
should be designed to collect valuable opinions. For instance, Suggestion Awards in form of departmental games
for fun and individual prize for bonus increment. Staff is encouraged to raise constructive ideas all year
round since good ideas are revolving from time to time in response to the environmental changes. Good
suggestions will definitely make HKBN a better place to work.
For external expansion, we can expand the company’s business to other markets in order to enlarge market shares
and improve sales. HKBN could be benefit from diversifying potential customer segments to schools and housing
estates by way of roadshows. The company may expand its business to the mobile market in addition to existing
broadband service. Market penetration on more choices of products or services and wider fiber coverage to
developing locations are critical elements for HKBN to compete against strong competitors.
I would like to take this opportunity to wish HKBN every success in the future, and make Hong Kong a better
place to live.
Co-Owners of the Future – Final Reflection, Miranda Lee
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Kary Ng, Procurement and Logistics Find out my inadequacies and the thing I must learn for my future career
Two months before, I used to think that the format of all
internship programs is the same. As an intern, I might only
have a chance to stay in the office and do basic work such as
data entry or stapling. However, through the HKBN
Co-Owner of the Future Summer Internship Program, I learn
far more than I expected and I was exposed to various
meaningful activities which are beneficial to my future
career.
During my internship, I made visits to some companies and
government sectors such as DBS and Office of the
Communications Authority (OFCA), acted as an ambassador
to welcome foreign university students, acted as a street promoter to have the closest connection with the
customers and had one-day job shadowing with a CXO. These activities broaden my horizons. Through these
activities, I learn a lot especially the followings.
First of all, I learn how I should behave when I meet the company directors. For example, I should proactively talk
with them in order to impress them and even get their name card. As it is not easy to meet the directors, so we
should always grab the chance and show our passion. Secondly, I should always do preparation before any visits
or meetings so that I can ask meaningful questions and discuss with the managers about their business. For
example, some companies may do sharing through the powerpoint slides. If I did preparation before the visits, I
could ask questions which were not mentioned in the slides and had a deeper understanding of the company.
Thirdly, I now know more about the operation of a company. As I was a procurement and logistics intern, I could
learn how each department made orders and handled money transactions.
This internship program is undoubtedly an important experience in my live. I could work in happy environment
and got a lot of help from my friendly colleagues. For example, some colleagues may make puddings for me.
Furthermore, through the program, I can find out my inadequacies and the thing I must learn for my future career.
Opportunities are for those who care. I now have a clear direction to make self-improvement and prepare for the
future.
Co-Owners of the Future – Final Reflection, Kary Ng
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If I were William Yeung, CEO of HKBN……
As some departments may need to
cooperate with each other to carry out
some projects, I think a common area
is needed to facilitate communication
among all talents. Therefore, I would
like to set up a room for talents to
have lunch together. In the room,
there will be some vending machines,
coffee machines, TVs, tables and
chairs. In addition, a part of the room
will be named as resting zone. That
means, it is an area for talents to take
a nap by sitting on the massage chairs.
A good working environment is important to help Talents engage in the company. I hope all of you would love
working in HKBN and I appreciate all your efforts.
Co-Owners of the Future – Final Reflection, Kary Ng
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Talent Engagement, Derek Wong Starting from 3
rd June, I have gone through a 59-day journey in
HKBN as a summer intern in the Talent Management Department. It
is a very unique experience which does help my personal
development and enhance my exposure.
Delegation and Achievement
In HKBN, I have a great sense of achievement which I can never taste
through working in other companies as an intern. This is mainly
because interns here are not treated as interns. Instead, I am treated as
a colleague and Talent. My colleagues will not only give me trivial
things to do, but also some big projects like Power+ and Candidate
Engagement Enhancement. I am really happy that I can be in charge
of the projects for more than 1300 Talents in the company and building good employment branding to recruit
competitive Talents. To be honest, there are not many big corporations in Hong Kong which will delegate big
projects to a summer intern who will only work for 59 days. It really enriches my experience and enhances my
personal development.
PPP Principle-Purpose, Process, Paid-off
One of the most important learning points that I can never forget
after the internship is the “PPP principle” which stands for purpose,
process and paid-off. Whenever we do something, we need to first
think deeply about what we are going to achieve. This is our
standpoint where we should stay firmly and should not change no
matter what difficulties we encounter. After that, we should think
about what kind of process we should go through to achieve our
purpose. Finally, we should think about our desired paid-off and how
to measure it. If we can work out this principle, it will pave the way
to success. This is extremely important in the business world as we
sometimes spend tremendous amount of money to run out a project
but results in failure of achieving our ultimate goal which is
ridiculous and worthless.
Co-Owners of the Future – Final Reflection, Derek Wong
21
Plenty of Exposure-Attitude is the Soul
More than that, there are plenty of exposure
providing by HKBN to interns, such as company
visit of CVC Capital Partners, team-building trip in
Zhuhai, reception of the University of Utrecht,
casual dinner with business senior executives,
HKMA Award for Excellence Training and
Development, frontline job shadowing,
presentations in the management meeting and etc.
HKBN is very willingly to give summer interns
opportunities to learn and experience different
events. However, whether we can learn something and how much we can learn solely depends on our own
attitudes. This is also one of the most important learning points of the internship. Though there are plenty of
opportunities, if we do not prepare well, we will just sit as a potato in different events and there is nothing we can
learn. Therefore, we should take the initiative to take up the challenges and do some research in advance so as to
prepare what we are going to do and say in different events. There is no time for us to prepare when things come.
Keeping a Good Habit-Value-added Reflection
Last but not least, I have developed a good habit
of writing a value-added reflection after the
internship. It is extremely useful and meaningful.
For instance, a value-added reflection will not
only consolidate our own learning after different
kinds of events and exposure, but also help
contribute back to the company who is the
opportunity provider. In a big company, there are
only a few colleagues who can get the
opportunity to participate in an event. Thus, a value-added reflection is a good channel and efficient approach for
other colleagues to learn and experience what the participants have experienced in the event. As a result, a
win-win relationship is established. In addition, the reflection readers will always give comments or feedbacks to
me which will give me different insights and point out some areas of improvement. It is useful for me to do better
next time and strive for an excellence.
Co-Owners of the Future – Final Reflection, Derek Wong
22
If I were William Yeung, CEO of HKBN……
Through working in HKBN for 2 months, I have spot out an
area which HKBN can do better. To begin with, HKBN is
currently relying on recruitment agents like JobsDB,
LinkedIn and own website to recruit new Talents. However, it
is far from satisfactory if we really want to be responsive and
innovative. We cannot achieve this core value unless we can
sustainably attract young Talents and inject new energy. Thus,
I suggest HKBN extending its recruitment channels through
adding recruitment talks in the local universities’ campuses.
As a university student, the recruitment talk organized by the career center is a reliable and useful way for me to
find out the desired job. It does not mean that university students will not search around the websites of the
recruitment agencies. What I want to empathize here is that the credibility of the recruitment talk is much higher
than the recruitment agencies. It is because of two reasons.
First of all, a recruitment talk allows our recruiters to interact with our target audiences who are young Talents so
that they will be more impressed and have better understanding of HKBN. Secondly, HKBN can enjoy the
benefits of the word-of-mouth. University students will be impressed by the talk and spread our information out to
their peers and classmates with the positive attitude.
Through extending the recruitment channel, not only
can HKBN inject new energy and be responsive, but
HKBN can also reduce the cost of recruitment as we do
not need to pay commissions for the agencies. In
addition, HKBN’s employer branding will also be
enhanced.
Co-Owners of the Future – Final Reflection, Derek Wong
23
Talent Engagement, Vandalic Wong My name is Vandalic Wong. I am a Summer Intern of Talent
Management Department seconded to Hong Kong Broadband Network
Limited. I joined the HKBN Summer Internship Program “Co-Owner of
the Future” in 2014 and I write this to give you a better idea of what a
career with HKBN is like.
My internship at Hong Kong Broadband Network Limited was an
incredibly unique experience and I am so glad to have met all the
Talents from Talent Management Department, especially Mr. Tom
Chau(My buddy) & Mr. Daniel Chan(My alumnus), to spend my 59
days with. Here, I will first summarize my experience, looking at the
most important project, the pros and cons of this opportunity, and the
most critical insights I have gained.
Be brave to take up real responsibility – “What would you lose?”
To begin with, I would like to give
you a taste of HKBN – full of
personal growth opportunities
depending whether you can seize it
or not. I could clearly remember
that at the very first week, I was
asked whether I want to be in
charge of the budget presentation
for my department. I was definitely
excited to participate in a
challenging project but I was also
nervous to a certain extent: as a HR
student, finance/account has always been one of my greatest resistances (this is also why I choose HR as my
major). But let’s be honest, like my mentor questioned, “At the end of the day, what would you lose if you fail?”
Yes, probably nothing, so there’s no point of avoiding my weaknesses. Of course, with help from Tom, we
managed to complete the task.
Co-Owners of the Future – Final Reflection, Vandalic Wong
24
5P – Prior Preparation Prevents Poor Performance
As a summer intern, we were
often granted plenty of
opportunities to visit different
organizations, including CVC
Capital Partners, Office of the
Communication Authority etc. At
the beginning, we were given
hundreds of documentation to
read and were asked to do extra
research. My first reaction was
“Oh God”, I have a few projects,
plenty of daily tasks, and I want
to sit-in on interviews. Well, with a bit of soar, I quickly realized the importance of preparation. And it does
make a difference; it does not only increase your confidence and knowledge but also surprise your audience.
Preparation enables you to dig deeper into the topic, allowing you to learn more. It also facilitates you to develop
better time management skills, being able to multi task in a reasonable time frame.
If I were William Yeung, CEO of HKBN……
I would suggest adding a new “Formal Internship Performance Evaluation”. The purpose of this evaluation is to
assess the match between the student and company's expectations and to assess the development of the student
during the internship. By doing this, it enables us to identify our limitations and areas of growth that could
possibly help us to better prepare for our career path.
Co-Owners of the Future – Final Reflection, Vandalic Wong
25
Endorsement
NiQ Lai
CFO & Head of Talent Engagement
How much you gain out of this internship is a direct
function of how much you invest and how open your
mindset is. Instead of thinking of yourself as a junior
intern here to fill a vacancy over your summer break,
think of yourself as our CEO undercover, researching
our operations with the power to make structural
changes. Hope that you are enjoying your return to
school or entry into the work force.
Endorsement