PREMIUM SUPPORT

ZNETLIVE’S

PREMIUM SUPPORT

FEATURES

A Dedicated Technical Account Manager as a single point of contact 24x7

Super-quick response rates for all queries

Technical guidance & support assistance whenever required

Complete assessment of your business & requirements as & when needed

Surety of getting best services for best prices and special discounts

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1 Dedicated Account Manager

The Dedicated Account Manager acts as a single point of contact for you.

Works in close coordination with your organization.

Advocates on your behalf to the technical experts at ZNetLive.

Direct contact available – 24x7x365.

2 Super-Quick Response

Less than 1 hour incident response time for your most critical issues covering Microsoft Azure, Microsoft Office 365, VPS, Dedicated Servers, etc.

Issues are routed with elevated priority to senior technical support staff.

Your Services Account Manager will serve as your support advisor & provides continuous updates on the progress of issue resolution.

3 Technical Guidance on Request

Get complete technical guidance for the services that you take from us.

Avail guidance and assistance for availed services & also your requirements whenever you feel the need.

Technical advice is given by your technical account manager who knows in and out technical aspects of our services and also studies your business closely..

4 Assessment of your Business

Have formal account reviews on a regular basis with your account manager & discussions on new developments.

Regular assessment of performance & new requirements that you develop.

Get expert advice, proactive guidance and training for keeping you ready for what’s next.

5 Best Services, Prices & Discounts

Assured best services, highest uptime and excellent performance backed by well-defined financially backed SLAs.

Get the best pricing & quotations as being our premium customers.

Also, get premium corporate discounts.

ZNetLive’s Premium Support

is available at

just $750/month

with no upfront investment.

Get in Touchdakshesh@znetlive.com | +91-08003912111

ABOUT

With over 15 years of industry experience, we have developed therequired expertise for devising, developing and optimizingrevolutionary technologies in the fields of server and networksecurity, uptime and speed.

All our systems and software are developed in-house by a greatteam of dedicated staff members who’ve been with us since 2001.

TECHNOLOGY V ET E RA N S

Experience and

Expertise

that is

Unmatched

in the

Cloud Industry

3OUR SUPPORTSIX TIER SUPPORT ARCHITECTURE

1 CRM TEAM

2 SETUP TEAM

3 MONITORING TEAM

4 SYSTEM RESTORE TEAM

5 NETWORK SECURITY TEAM

6 DATACENTER OPERATIONS TEAM

AWARDS

CLIENTS

PARTNERS

IN THE MEDIA

Suyog KulkarniWhite Oak Interactive

“Individually, I have beenassociated with hosting businesssince 2000. I have personally usedsolutions from major hostingcompanies in and around India.Frankly it's not about great hostingpackages or technologies, the maindifference entrepreneurs andresellers like us look for isRelationship management. This iswhere ZNet Technologies hasalways been making its mark. Theyhave EAR for customers andresellers. We can always count onthem.”

JaipurD-10/52, Opp. Chitrakoot Stadium,Chitrakoot, Vaishali Nagar,Jaipur-21 (India)Fax : +91-141- 4035853Website : www.znetlive.com

Housing an employee strength of 80+, the company's headquarter operates from a 4-storyed infrastructure located at Jaipur, India.

MumbaiLight hall, C wing, 189, Saki Vihar Rd, Muranjan Wadi, Marol, Andheri East, Mumbai, Maharashtra 400072, India

Incepted in February 2013, ZNetLive's Mumbai facility is located in C-wing of Light hall at Andheri East.