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BUSINESSBRIDGE®PREMIER / BUSINESSBRIDGE®ESSENTIALS UPGRADE OVERVIEW Enhancements in effect by July 15, 2019. Customer experience may vary. Select enhancements require prior enrollment in respective services. Please contact us for additional information.

GENERAL ENHANCEMENTS

1. ONLINE BANKING URL

CHANGE

Starting on July 15, 2019 the business online banking system web address (URL) is: https://eastwest.bankonline.com/rwd-web/logon If you continue using the prior URL, you will be automatically directed to the new URL (listed above). However, to ensure uninterrupted, we recommend that you update your bookmark to the one above (after July 15, 2019).

2. “REPORTS” MENU

Accessing your reports has never been easier! Various reports are now centralized under “REPORTS” tab.

The below reports may be listed within this tab:

o Check Service Reports o Payment Reports o Transfer Reports o User Audit Report o User Activity Report o Special Report o User Setup Report

…

3. USER PERFERENCE

MENU

Manage your personal alerts and other settings by using the drop-down arrow next to your name.

The new “USER OPTIONS” quick links allow you to: o Manage and Customize Alert Settings o Update Your Password o Set Preferred Startup Screen o Activate Token

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4. CUSTOMIZABLE

SYSTEM MENUS

Customize the system’s menu options to your preference. Uncheck the options you want to hide and rearrange the category of options to best fit your workflow.

5. EASY-TO-FIND

CONTACT

INFORMATION

We’re here to help! Our phone number, email address, and other contact methods at the bottom of each page throughout the system.

6. “SMART” SEARCH FOR

ACCOUNTS

Quickly locate your account by typing in any characters of the account number or account name in the account drop down menus.

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7. OPTIMZED FOR

MOBILE VIEWING

(RESPONSIVE WEB

DESIGN)

This ensures you have a good viewing experience no matter which type of device you’re using. The new platform will automatically adjust to fit your screen size.

8. SUPPORTED

OPERATING SYSTEMS

AND WEB BROWSERS

Review the supported browser versions below and consider an update if necessary: Windows Operating Systems: Windows 8, 8.1, & 10

MAC OS X: From Mountain Lion (10.8) to El Capitan (10.11) Browsers:

Google Chrome 71.x

Internet Explorer 11 (Compatibility Mode is not supported)

Microsoft Edge

Mozilla Firefox 64.x

Safari 5.1.7 (Windows)

Safari 10.9.2 (MAC)

9. STANDARDIZED

QUICK ACTION

BUTTONS

Throughout the site you will notice standardized Quick Action Buttons. Look for these buttons within each sub-menu to perform the following actions:

Create new payment/transfer, Create new alert, Add new user

Print current page

Open online help

10. CONTRASTING

CALL-TO-ACTION

BUTTONS

The upgraded business online banking system now shows all Call-to-Action buttons and links in RED to help you identify your tasks easier. For example, the “Approve” and “Submit Payment” buttons will show in RED when you need to complete the transactions.

Approve Pending Transactions

Submit or Edit a Payment

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DASHBOARD

1. NEW DASHBOARD

WIDGETS

We’re happy to introduce a few new widgets with this system upgrade. These widgets will allow you to access information quicker and save time within the system.

o Quick Transfer Widget: Quickly initiate funds between two deposit accounts You will continue to have access to the following Dashboard widgets:

o Account Balance Widget o Shortcuts Widget o Balance Chart Widget

The Reports Widget will no longer be a separate widget on the Dashboard. All of your customized reports are available under the “REPORTS” menu tab.

ACCOUNTS

1. QUICK HISTORY VIEW Preset historical date parameters are now under the “VIEW” drop-down menu. Using the “Last 30”, “60”, or “90 Days” presets allows you to quickly filter and search your account history.

2. TRANSACTIONS

CATEGORIZED BY

STATUS

Transactions on the Account Activity page are separated into “Pending”, “Posted”, and

“Scheduled” categories.

o PENDING: Transactions in-process by the bank, not yet deducted from available account balance

o POSTED: Transactions posted to account on previous business days

o SCHEDULED: Payments scheduled on businessBridgePremier for future dates

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3. CURRENT DAY &

PRIOR DAY

A. PAGE LAYOUT

UPDATE

B. TRANSACTION

EXPORT

With an updated page layout, you can effortlessly review your Current Day and Prior Day

balances from your Account Summary list.

The total of all the account balances will reflect at the bottom of the page.

Current Day

Account Summary display of all balances for the current day.

Prior Day

Account Summary display with balances and transactions from previous business days.

Click on the “ ” to expand account historical balance records. Ledger dates showing in

red indicate multiple transactions for that business day.

There’s now a quick and easy way to download your transactions from the Current Day and

Prior Day Detail pages. From the menu bar, simply click the “Export” quick-action button

and select your preferred file format to begin your download.

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4. ENHANCED LOAN

REPORTING

On the upgraded site you’ll experience a streamlined loan information page! On the

Account Activity page, you can preview basic loan note information.

Or simply click the “ ” sign on the “NOTE DETAILS” section to review more detailed

balance and transaction information.

PAYMENTS

1. SIMPLIFIED VIEW FOR

PAYMENT CENTER &

TRANSFER CENTER

Payments within “PAYMENT CENTER” and “TRANSFER CENTER” are sorted into two (2) categories (“ALL” and “PENDING”) based on the transaction status.

o ALL: All payments initiated through online banking. Statuses include: Confirmed, Failed, Received by Bank, Rejected, etc.

o PENDING: Payments that are pending approval or scheduled for a future date. Statuses include: Scheduled, Overdue, Pending Approval, Partially Approved, etc.

The “VIEW PROCESSED” quick-action button is available for you to quickly and easily review all of your processed transactions.

IMPORTANT

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2. ONLINE WIRE

TRANSFER

WORKFLOW

Our “US Dollar (USD) Wire” workflow is now more streamlined, with options to select either “USD Wire” (Domestic) or “USD International Wire”. By indicating the type of wire you want to send, the system will update the required fields to help complete your payment.

3. USD INTERNATIONAL

WIRE - DEFAULT

INTERMEDIARY BANK

When sending a U.S. dollar wire to an international recipient, our default intermediary bank will be prefilled so that you can quickly process your transaction. If you need to use another intermediary bank, you can always choose to enter the bank information manually or search from the full bank list.

IMPORTANT

IMPORTANT

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CHECK SERVICES

1. RETURN ITEM IMAGES

This system upgrade now allows you to search for and review images of your deposited items which were returned. From Image Search, you’ll simply select “Return Item” under the Item Type drop-down menu.

ALERTS

1. MANAGE ALERT

DELIVERY METHODS

To ensure all system alerts are sent to an authorized email and phone number, your system administrator must first grant you access. After your contact information is added to the system, you will be able to manage your alert delivery preferences.