Premier 250 Success Plan - RLDatix · With the RL Rewards loyalty program, clients can earn points...

At RL we are committed to o!ering our clients the services they need to optimize their use of the RL

software, and get maximum value from their investment with RL. The sky is the limit with your Premier

Success Plan! Let us help you get started and show you how you can get the most out of your system.

This reference guide is designed to help you become familiar with all the exciting bene"ts associated

with your new Premier Success Plan.

Congratulations on your new purchase of the Premier 250 Success Plan!

Welcome to your

Premier 250 Success Plan

© RL Solutions Client Services, Success Plans Reference Guide

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OverviewWhat’s included in your Premier Success Plan

Get the most out of your hours

Join RL's online community and connect with your peers

Information on your Palooza perks

Learn what you can earn and redeem in our loyalty program

Lean how we can support your promotional efforts

Take advantage of additional discounts and opportunities

Keep in touch to get the most out of your Premier Success Plan

RL Rewards

RL HUB

Additional Benefits

Remote System Optimization (RSO)

Marketing Initiatives

RL Palooza

Contact

© RL Solutions Client Services, Success Plans Reference Guide

Table of Contents

What’s included in your Premier 250 Success Plan?

RL's Premier Success Plans give you everything you need to make sure you're getting the most out of your RL investment.

Take advantage of the personalized services and bene!ts listed above to utilize the full potential of your RL system.

Overview

© RL Solutions Client Services, Success Plans Reference Guide | Pg. 2

Worry-free system configuration and maintenance provided by your

dedicated Optimization Specialist. Take advantage of this service during your

implementation, after go-live or during a transition period to help build

competency with the RL software.

More free time to help you focus on what really matters. We understand

you're dedicated to improving patient safety. Let us support your patient

safety initiatives by making the administration of a software system easier.

Optimize the use of the system by having a system expert regularly monitor

the system, providing recommendations to optimize the software, and

working with you to stay on top of the latest trends, features, and

functionality. Your dedicated Optimization Specialist can make

recommendations to best utilize the system and provide the assistance

needed to achieve your organization’s goals.

Ensure against downtime and costs associated with staff turnover with the

reassurance that you have continuous service from RL’s expert team

regardless of staff availability or turnover at your organization. Our team of

experts can also help with saving money on hiring, training and special

system administration requests which are usually incurred during staff

turnover.

Complete special projects with immediate assistance from RL experts who

can complete the work without adding extra responsibilities to your already

busy resources.

Optimize your system.RSO


One of the core features of RL’s Premier Success Plans is our Remote System

Optimization (RSO) services, offered by our Client Success team. Your dedicated

Optimization Specialist (OS) will help maintain your system, configure your forms,

reports, alerts and offer advice on how to expand use of the system to meet new

and evolving best practices. The RSO service offers your organization many benefits:

With this service, you can have the RL team perform an update instead of

doing your own using the RL Updater. To help you transition smoothly to a

new software version, our technical support experts will update the software

for your organization in a test, training and production environment on behalf

of your IT Department. And your Optimization Specialist will ensure you are

fully orientated to the new features and functionalities, and that everything is

configured and ready to roll out.

Get the most out of your hours. The RSO hours included in your Premier Success Plan can be applied towards a variety of services, including but not limited to:

For clients with Risk and Feedback, a System Health Check ensures that the

system is fully functional for end-users. Usually a System Health Check is

performed within the first year after go-live. For more established clients, a

System Health Check ensures that your organization is optimizing the system

to its full potential. Your Optimization Specialist will conduct a comprehensive

analysis of specific criteria and best practices to determine where your

organization is excelling and where improvements or changes could be made

to achieve better results. Following the analysis, the organization is provided

with a written System Health Check service report summarizing the

interviews, recommendations and action plan.

This service is beneficial for clients who are long-time users of the system and

are looking to refresh their skills. It allows them to learn new features and

functionalities to maximize efficiency and effectiveness of the system.

Your Optimization Specialist will design a plan suited to your specific needs. For more details on the scope of work

included within the RSO services, please review the Statement of Work or visit us at rlsolutions.com/SuccessPlans.

It is important to note that any unused RSO hours will expire at the end of the service term. Your Optimization

Specialist will ensure that you are kept informed of your hours so that you always know how many have been used.

RL software update services

System Health Check

Annual System Admin

refresher training

RSO


Ask questions, share ideas for product improvements or ideas to enhance your

experience with RL. Join groups to improve your work!ow or see where you can

"nd us next (maybe visiting a city near you!). The goal of Community is to connect

you with your peers. If no one has answered your question in ~24 hours, someone

at RL will step in to help!

A place for you to access information from our RL experts to help with troubleshooting

and transfer of knowledge.

A place where you can access a variety of training resources to help you master

your RL software and learn about best practices.

A place where system administrators can submit RSO requests to their designated

Optimization Specialist, or submit cases to our support teams.

Community

Knowledge Base

Training

My Cases

Learn from your peers. RL HUB is your space to interact, connect and learn with RL and its community members. This online platform is your one-stop shop for all interactions with RL and its advocates.

Not sure where or how to get started on HUB? Don’t worry,

we are here to help! Once you are all set, we will share some

participation guidelines as well as tips for engaging in the

community for all "rst-time users.

For more information on HUB, please visit us at

rlsolutions.com/hub

Interested in a sneak peek of what your experience in RL HUB

will feel like? Check out this video.

RL HUB


RL Palooza isn’t your typical conference. It’s four, insightful days of in-depth

learning sessions, networking opportunities and fun surprises you won’t want to

miss. From engaging frontline staff in reporting to effectively using data to drive

change – RL Palooza has got something for everyone!

Our attendees also have an opportunity to expand their RL software expertise

with practical, hands-on-training led by RL product experts, and opportunities to

expand their knowledge by sitting in on client success stories and amazing

industry speakers. This conference is your one-stop shop to learn all the latest

tips and tricks you need to leverage the tools we offer. And, as an added bonus,

our evening events allow you to the experience the host city at it’s best.

With the purchase of your Premier 250 Success Plan your organization is entitled

to three RL Palooza passes, or one RL Palooza pass with travel costs. You also

receive a 10% discount on any additional passes.

RL Palooza isn’t your typical conference. It’s four, insightful days of in-depth

learning sessions, networking opportunities and fun surprises you won’t want to

miss. From engaging frontline staff in reporting to effectively using data to drive

change – RL Palooza has got something for everyone!

Our attendees also have an opportunity to expand their RL software expertise

with practical, hands-on-training led by RL product experts, and opportunities to

expand their knowledge by sitting in on client success stories and amazing

industry speakers. This conference is your one-stop shop to learn all the latest

tips and tricks you need to leverage the tools we offer. And, as an added bonus,

our evening events allow you to the experience the host city at it’s best.

With the purchase of your Premier 250 Success Plan your organization is entitled

to three RL Palooza passes, or one RL Palooza pass with travel costs. You also

receive a 10% discount on any additional passes.

For more information on RL Palooza please visit rlsolutions.com/RLPalooza

For further clarification on complementary/discounted RL Palooza passes

please reach out to RL’s marketing department at [email protected]

For more information on RL Palooza please visit rlsolutions.com/RLPalooza

For further clarification on complementary/discounted RL Palooza passes

please reach out to RL’s marketing department at [email protected]

TERMS AND CONDITIONS: This reward is redeemable for the full program registration, and it cannot be

split in any way. RL Solutions will provide any additional items included as part of regular RL Palooza

registration in line with what is offered for the year of redemption. Any costs outside of the registration fee,

including but not limited to flights, taxis, hotels, non-RL Palooza provided meals, entertainment outside of

evening events, or any other fees are the sole responsibility of the client. All free passes must be redeemed

a minimum of four weeks prior to the conference date.

With Premier 250, clients can alternatively choose to receive one free pass plus travel costs up to $2,500.

Eligible travel costs include a flight for one person to the hosting city of RL Palooza and hotel stay for one

person for the nights during the term of the conference. Any other costs including, but not limited to taxis,

non-RL Palooza provided meals, entertainment outside of evening events, or any other fees are the sole

responsibility of the client. The client is responsible for booking his or her own travel and accommodation.

The client will be required to submit all receipts to be reimbursed by RL.

Discounts for extra RL Palooza passes must be used toward the conference taking place during the clients

Premier Success Plan term. The 10% discount on additional RL Palooza passes is not applicable to Early Bird

pricing or guest passes, and can only be applied to the full conference registration rate.

RL Palooza Engage with us.


With the RL Rewards loyalty program, clients can earn points by contributing in

Community on RL HUB, being a reference, providing feedback and much more.

Clients can redeem their earned points for complimentary RL Palooza passes, an

RL Swag pack, services or software credits – to name a few.

Participating in monthly challenges on RL HUB

Referring a potential client

Participating in a client testimonial video

Posting an idea, Q&A or group discussion

Mentioning RL on social media

Participating in research interviews

Guest feature in our newsletter or contributing to the RL Blog

Hosting #AskTheExpert series

Participating in a case study and more.

RL Rewards points can

be earned by

Participate. Earn. Redeem.RL Rewards


*Please note: RL Rewards points cannot be used toward annual fees (support and

maintenance, subscriptions, etc.)

As a part of signing up for a Premier 250 Success Plan you have earned an extra

10,000 RL Rewards points! These bonus points will be automatically credited to your

account. To check your organization’s balance, login to Community on RL HUB.

The more you participate, the more points your organization receives. For more

information on redeeming RL Rewards points or how your organization can earn

additional points, visit rlsolutions.com/RLRewards or email

[email protected].

These points can be

later redeemed for

RL Palooza passes

Swag pack – a collection of exclusive RL promotional items

Credit towards client services including training, on-site consultations, forms or report custom work or System Health Check.

Credit towards software purchases, e.g., file manager license, administrator lite license or administrator license*

Charitable donations

Participate. Earn. Redeem.RL Rewards


Promote your work. Reward your staff.

Pens

Celebrate a milestone

RL will provide your organization with 100 pens (or substitute item, determined

by RL) to distribute to your staff. This service can be redeemed once/year.

Let RL provide your team with delicious treats to help celebrate a go-live or a goal

achievement. Available once/year to a maximum value of $250.

RL will customize posters with your organization's logo. Display these around

your hospital to help increase awareness about reporting and the system.

Use customized screensavers with your organization's logo on your devices to

create awareness of the system and the importance of reporting.

Recognize the amazing people at your organization that are really making

a difference. RL will provide you with up to four swag bags.

Digital promotional posters

Digital screensavers

RL Swag Bags valued

up to $50

Premier 250 members can take advantage of all the services offered below. For

further assistance, please e-mail [email protected].

Marketing Initiatives


We weren’t joking when we said the sky is the limit with your Premier Success Plan!

We love to hear from you so, make your voice heard and take advantage of

opportunities offered by RL. Be invited to participate in various product advisory

initiatives offered by RL from time to time, including focus groups, research studies

and round table discussions (excludes travel expenses).

Be at the table with RL

Have RL join your table

Your SLA guarantee

Treat yourself.

Take advantage of the 10% discount offered and apply it towards any services offered

by RL*. Speak with your Optimization Specialist who can put you in touch with the

right person depending on your needs.

For Premier 250 clients, members of the RL executive team can attend an onsite

meeting with your Patient Safety and Patient Experience leadership team(s) to discuss

strategic priorities for maximizing your RL investment, and explore ways in which our

partnership can be enhanced**.

If RL Solutions fails to meet the service level agreement as outlined in the RL Solutions

Software Support & Maintenance Guide, a Premier 250 Success Plan client can notify

RL and, if validated, service level credits will be applied as a discount against the next

year’s annual fees or otherwise refunded. Restrictions apply. For more information

please see your Terms of Use Agreement.


Additional Benefits

*This discount cannot be applied to services associated with the purchase of software,

licensing, annual support, Premier Success Plans and/or additional RSO hours.

** Time deducted from RSO hours.

Contact We’ve got you covered!

We are truly excited about your decision to become a Premier Success Plan client. We

look forward to working with you and helping you reach new heights with your RL

software.

Need some help?

Reach us through any of the portals below to get answers to any questions you may

have about the RL Premier Success Plans:

Visit our website at

rlsolutions.com/SuccessPlans

Ask us your questions in RL HUB

hub.rlsolutions.com

Contact your

Optimization Specialist

T


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