PREFERRED CHOICE - RSA Broker Choice...On receipt of your policy documentation, you will have 14...

PREFERRED CHOICE Policy Summary

FLAT SIZE: 210MM H 296MM W

FINISHED SIZE: 210MM H 148MM W

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2 | Preferred Choice Policy Summary

PREFERRED CHOICE

Policy Summary

Preferred Choice is underwritten by Royal & Sun

Alliance Insurance plc (RSA). It is an annual contract

and may be renewed each year subject to the

terms and conditions then applicable.

You can select buildings, contents and valuables

insurance. Home emergency assistance cover and

Legal expenses cover are automatically included. Full

details of what you have chosen are shown in either

your personal quotation or policy schedule.

The following tables provide only a summary

of the main policy benefits and the terms and

conditions. For full details of these and all the terms

and conditions that apply you should read the

policy wording, a copy of which will be provided

on completion of your contract or at any time on

request. On receipt of your policy documentation,

you will have 14 days to decide if you wish to cancel

the policy – see “Your right to cancel the policy” for

more information.

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Table 1 Buildings InsuranceIf you select Buildings Insurance, the following will automatically be included:

Features and Benefits Significant Exclusions or Limitations Policy Section

Structure Damage

Covers the buildings of your home and other

permanent structures on your land such as

its garages and outbuildings, drives, walls, and

patios against damage by fire, flood, storm,

escape of water and other similar causes.

Accidental damage cover is automatically

included.

• Damage caused to fences, hedges and

gates (other than electronic gates) by

storm or flood is excluded.

• For subsidence claims you must pay the

first £1,000.

• Damage caused by new structures

bedding down or newly made-up

ground settling is excluded.

• Damage to patios, drives, swimming

pools, walls, fountains and other similar

structures by subsidence, heave or landslip

unless there is damage to the home at the

same time by the same cause.

Buildings

Alternative accommodation

Covers the cost of similar alternative

accommodation for your family and

domestic pets following insured damage to

the home for up to 3 years.

• Any costs your family should pay once

your home can be lived in again are

excluded.

Buildings

Emergency Access

We will pay for damage to the buildings

caused by the emergency services while

getting into the home to deal with an

emergency, including damage following

forcible entry to your home to attend a

medical emergency.

• The most we will pay for any one

claim is the buildings sum insured.

Buildings

New fixtures and fittings

We will pay up to 10% of the buildings sum

insured for damage to new fixtures and

fittings whilst in the home for installation or

during the course of installation.

• You must notify us within 60 days and

pay the additional premium from the

date they are acquired.

• Loss or damage to any item left in the

open is excluded.

• Any loss or damage where there is a

contractual requirement for specific

insurance to be effected or; where

the contractor is required to be a joint

policyholder or; if the installation requires

any structural alterations to the buildings.

Buildings

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Trace and access

We will pay the cost of removing and

replacing any part of the buildings necessary

to repair a household heating or water

system, which has caused an escape of

water or oil.


buildings and contents claim is

£15,000.

Buildings

Trees, shrubs, plants and lawns

Covers the plants in your garden against

damage by fire, theft, lightning, vandalism

and other similar causes.


claim is 5% of buildings sum insured

and a limit of £1,000 for any one tree,

shrub or plant.

Buildings

Upgrading security systems

We will pay towards the cost of upgrading the

existing intruder alarm and security systems

of your home, following an aggravated

burglary/criminal assault at your home.

• The cost of any ongoing maintenance

contract is excluded.

Buildings

Features and Benefits Significant exclusions or limitations Policy section

Contents and Valuables

Loss or damage to your contents and

valuables anywhere in the world.

Valuables includes jewellery and watches,

items in the bank, pictures, paintings,

etchings and items of precious metal.

• Some specific causes of damage are

excluded.

• Contents in the garden, greenhouses,

garages and outbuildings £15,000.

• Quad bikes used within the boundaries

of the land belonging to the home

£5,000 (legal liability is limited to

£2,000,000).

• Students contents up to £15,000.

• Theft from an unattended vehicle

£15,000.

• Wine and spirits up to £25,000 per

collection and up to £500 per bottle.

Contents and

Valuables

Table 1 Buildings Insurance (continued)If you select Buildings Insurance, the following will automatically be included:

Table 2 Contents and Valuables InsuranceIf you select Contents and Valuables Insurance, the following will automatically be included:

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Computer information

We will pay the cost of replacing or restoring

your personal computer information,

including digital downloads, following

insured loss or damage.

• Cover is limited to £5,000.

• No cover for the cost of remaking or

recreating a disc, tapes or film.

• No cover for any data not

commercially available

at the time of the loss.

• The cost of any hardware or software

is excluded.

• No cover for any loss resulting from

an error in computer programming or

instructions to the computer.

Contents and

Valuables

Death of an artist

If the value of the item increases due to the

death of an artist, we will increase the value

by up to 100% up to the next renewal or

next valuation.

• You must have an independent

professional valuation for the item that

is no more than three years old.

Contents and

Valuables

Defective title

We will pay up to 20% of the valuables sum

insured (up to a maximum of £25,000 per

item) if it is proved that there is defective or

lack of title to the item or if you are legally

required to return the item.

• We will only cover a loss resulting

from a purchase made by you from an

auctioneer or dealer who is

a member of one of the following:

1. British Antique Dealers’

Association;

2. London and Provincial Antique

Dealers Association;

3. Royal Institute of Chartered

Surveyors Fine Art Faculty;

4. Society of London Art Dealers;

5. Association of Regional Valuers and

Auctioneers;

6. Society of Fine Art Auctioneers

Contents and

Valuables

Table 2 Contents and Valuables Insurance (continued)If you select Contents and Valuables Insurance, the following will automatically be included:

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Emergency Access

We will pay for damage to the contents and

valuables caused by the emergency services

while getting into the home to deal with

an emergency, including damage following

forcible entry to your home to attend a

medical emergency.


claims is the contents and valuables

sum insured.

Contents and

Valuables

Fatal accident

If any member of your family dies within

12 months of an injury caused during the

period of insurance by a criminal assault or

fire, lighting, impact by aircraft or explosion

at your home.


• Injury to domestic staff is excluded.

Contents and

Valuables

Food in a freezer

Loss or damage to food contained in a

domestic freezer cabinet caused by an

accidental rise or fall in temperature

• Nil excess

• Cover is limited to the contents sum

insured.

• Loss or damage by an electricity or

gas supplier deliberately cutting off or

reducing the supply to your home is

not covered.

Contents and

Valuables

Money and Credit cards

Loss of money and the unauthorised or

fraudulent use of your credit cards.


• Loss which results from the cardholder

not following the card company’s

terms and conditions is excluded.

• Where you have reported your credit

card, cheque card or cash dispenser

card for unauthorised or fraudulent

use, in most cases you will be only

liable for the first £50 per card.

• Use of credit cards by any of your

family without the permission of any

authorised cardholder is not covered.

Contents and

Valuables


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Newly acquired contents and valuables

We automatically cover your newly

acquired contents and valuables, providing

you request cover within 60 days of you

acquiring them and pay the additional

premium from the date acquired.

• Cover is limited to 20% of the contents

and valuables sum insured.

Contents and

Valuables

Relative’s Contents

We will pay for loss or damage to contents

belonging to your parents or grandparents

who are resident in a nursing home or

residential care home.


claim is £5,000.

• Their money, credit cards or their

contents insured elsewhere are

excluded.

Contents and

Valuables

Religious festival and wedding gifts

We automatically increase the contents

and valuables sum insured by 20% during

December for Christmas gifts and for 30

days before and after all other religious

festivals and the wedding of any member of

your family.

• Cover is limited to 20% of the contents

and valuables sum insured.

Contents and

Valuables

Trace and access

We will pay the cost of removing and

replacing any part of the contents necessary

to repair a household heating or water

system, which has caused an escape of

water or oil.


buildings and contents claim is

£15,000.

Contents and

Valuables

Watercraft and Trailers

We will pay for the loss or damage to

your hand or wind propelled watercraft

and trailers (up to 12 feet in length) within

the boundaries of the land belonging to

your home by fire, lightning, explosion,

earthquake or theft.

• Cover is limited to £5,000 per craft or

trailer.

• Trailers being used in circumstances

where any road traffic legislation

applies are excluded.

• Liability arising from the ownership

or use of any hand or wind propelled

watercraft (other than models) or

trailers are excluded.

Contents and

Valuables


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Identity Fraud

We will cover your family for insured

expenses incurred arising as a result of

identity fraud.

• Cover is limited to £50,000 with

various inner limits applying.

• Identity fraud is administered by

FirstAssist Insurance Services Limited.

Contents and

Valuables


Table 3 Legal ExpensesThe following benefit is automatically included in your policy:


Legal Expenses

Gives you and your family up to £100,000

Legal Expenses covers disputes in relation

to:

• Personal Injury

• Consumer Protection

• Residential

• Employment

• Legal Defence

• Jury service

• Tax

• Excludes some small claims and those

without a reasonable chance of winning.

• Excludes pre-existing disputes and

any starting within 90 days unless in

connection with a contract starting

after cover was taken out.

• Cover for jury service is limited to

£2,500 during the period of insurance,

not exceeding £150 per day.

• Any claim where the amount in

dispute is less than £250 is excluded

(Personal injury, consumer protection).

• Legal Expenses cover is administered

by FirstAssist Insurance Services

Limited.

Legal Expenses

Table 4 Home Emergency AssistanceThe following benefit is automatically included in your policy:


Home Emergency Assistance

We’ll pay up to a maximum of £500 for urgent

assistance to make your home safe and

secure, including overnight accommodation if

your home is uninhabitable.

• Excludes maintenance of your

property or damage caused by wear

and tear.

Home

Emergency

Assistance

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Significant Conditions and Exclusions

• No cover is provided for wear and tear, maintenance or anything that happens gradually

• If you leave your home unoccupied for more than 60 days in a row, or let it to anyone, some covers

will be restricted and some will not apply

• A number of specific causes of damage are excluded.

Excesses and Limits

• Your policy may be subject to an excess, which is the amount you must pay in the event of a claim.

Also, certain limits may apply. These will both be shown in your policy documentation.

Table 5 Conditions and ExclusionsFor full details of all conditions, exclusions and limits under your policy, please read the policy documentation.

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Important Information

Your right to cancel the policy

If having examined your policy documentation you

decide not to proceed with the insurance, you may

cancel it within the first 30 days under the terms of

your policy.

You also have a statutory right to cancel the policy

within 14 days starting on the day you receive the

policy documentation.

To cancel please write to the address or call the

number shown on your policy schedule. On receipt

of your notice, we will refund any premiums already

paid, except when you have already made a claim

under your policy.

Claims

Should you wish to claim under your Preferred

Choice Insurance policy you should call the Claims

Helpline on 0330 102 2831 as soon as possible.

You must give us any information or help that we

may reasonably ask for. You must not settle, reject,

negotiate or agree to pay any claim without our

written permission. Full details of how to claim are

included in the policy document.

Complaints

If you believe that we have not delivered the service

you expected, we want to hear from you so that we

can try to put things right.

If you have cause for complaint you should initially

contact the person who arranged the policy for you

or the manager of RSA at the address shown on

your quotation or schedule, as appropriate. In the

unlikely event that they are unable to resolve your

concerns, your complaint will be referred to our

Customer Relations Team who will arrange for an

investigation on behalf of our Chief Executive.

If they cannot resolve the matter to your satisfaction,

they will provide you with our final response so that

you can, if you wish, refer the matter to the Financial

Ombudsman Service. This does not affect your right

to take legal action.

Compensation

Royal & Sun Alliance Insurance plc is a member of

the Financial Services Compensation Scheme (FSCS).

This provides compensation in case any member

goes out of business or into liquidation and is unable

to meet any valid claims against its policies. You may

be entitled to compensation if we cannot meet our

obligations, depending on the circumstances of the

claim. Further information about the compensation

scheme can be obtained from the FSCS.

Preferred Choice Financial Ombudsman Service

Customer Relations Team

PO Box 255

Wymondham

NR18 8DP

Exchange Tower

Harbour Exchange Square

London

E14 9SR

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Other Important Information

Premiums and payments

Premiums are inclusive of Insurance Premium Tax.

You may pay for your policy either annually or by

monthly instalments. Annual premiums may be

paid by direct debit, credit/debit card or by cheque.

Monthly instalments can only be paid by direct debit.

Renewing your policy

At least 21 days before each policy renewal date we

will tell you the premium and terms and conditions

that will apply for the following year. If you wish to

change or cancel the cover then please tell us before

the renewal date.

If you pay by direct debit we will renew the policy

automatically and continue collecting premiums

unless you notify us that you wish to cancel

the policy. This will also apply to payments by

credit/debit card, if you have previously given us

permission. For other payment by cheque or credit/

debit card, you must submit a further payment if you

wish to renew the policy.

You will have 14 days to cancel the policy after the

renewal date and receive a refund of any premiums

paid, as described in “Your right to cancel the policy”

on page 10.

Termination of the contract

You may cancel the contract by giving us 14 days

notice in writing. If you cancel the policy you may

be entitled to a refund of premium provided that no

claim has been made during the current period of

insurance.

We can cancel this policy by giving you at least 14

days notice at your last known address. This will not

affect your right to make a claim for any event that

happened before the cancellation date. If we cancel

the policy we may refund premiums already paid for

the remainder of the current insurance period.

The law and language applicable to the policy

Both you and we may choose the law which applies

to this contract. However, unless you and we

agree otherwise, the law which applies is the law

applicable in the part of the United Kingdom, Channel

Islands or Isle of Man in which you live. Full details

will be provided in your policy documentation.

The language used in this policy and any

communications relating to it will be English.

RSA

Preferred Choice is underwritten by Royal & Sun

Alliance Insurance plc, which is authorised by the

Prudential Regulation Authority and regulated by

the Financial Conduct Authority and the Prudential

Regulation Authority as an insurance company and

to undertake insurance mediation under Registration

No. 202323. You can check this on the Financial

Services Register by visiting the FCA’s website

www.fca.org.uk/register. You can contact the FCA on:

UK: 0800 111 6768 (freephone) or 0300 500 8082.

Financial Sanctions

Please note that Royal & Sun Alliance Insurance plc

is unable to provide insurance in circumstances

where to do so would be in breach of any financial

sanctions imposed by the United Nations or any

government, governmental or judicial body or

regulatory agency. Full details will be provided in

your policy documentation.

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Royal & Sun Alliance Insurance plc (No. 93792). Registered in England and Wales at St Mark’s Court, Chart Way, Horsham, West Sussex RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Calls may be recorded and monitored.

FPS00418C November 2016

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