Prd Em Supportplans
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Transcript of Prd Em Supportplans
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7/27/2019 Prd Em Supportplans
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Overview
www.digi.com
Features/Benefts
Technical Support Plansfor Digi Development ProjectsSupport, Sotware Maintenance, On-Site Consultation
Proessional technical support services and a completesupport plan oering are key actors in defning thesuccess o your product development eort. Digis teamo experienced technical support engineers provides rapid,
accurate assistance to resolve all technical problems youmay encounter in the shortest time possible.
Digi support begins at startup. Digi developmentkits provide out-o-the-box application and productdevelopment and include basic installation and initialsetup support without charge.
Digi support continues beyond startup. Digi oers ourlevels o support, rom low-cost plans or customersrequiring minimal support to premium plans or largescale and complex projects. Additionally, Digi can providecustomized technical training or all our embedded and
non-embedded product solutions.
Leverage the expertise o Digis team o support engineers.Support plans rom Digi minimize the risk o delays andmissed deadlines, ensuring a smooth, rapid developmentpath or your product.
Expert technical support services can dramatically shorten time-to-market and minimize design risks for customers of Digis box
products, embedded modules and microprocessors.
Reducedcost,designriskandtime-to-market
Quickescalationpathforcriticalissueresolution
Freeaccesstoonlinesupportforum,knowledgebase and case management
Supportoptionsindependentofsoftware platform
Freesupportforinstallationandstartupof
Digi development kits
Fourlevelsofsupportplans
- Flexiblecontactmethodsandavailabilityhours
- Options for on-site consultation, prioritysupport and dedicated engineer
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Visit www.digi.com for part numbers.
Digi InternationalWorldwide HQ877-912-3444952-912-3444
Digi InternationalFrance+33-1-55-61-98-98www.digi.fr
Digi InternationalJapan+81-3-5428-0261www.digi-intl.co.jp
Digi InternationalIndia+91-80-4287-9887
Digi InternationalSingapore+65-6213-5380
Digi InternationalChina+86-21-5150-6898www.digi.cn
BUY ONLINEwww.dig
DIGISERVICEANDSUPPORT-YoucanpurchasewithcondenceknowingthatDigiishereto support youwithexperttechnicalsupport.www.digi.com/support
2006-2011 Digi International Inc.Digi, Digi International, the Digi logo and the Making Wireless M2M Easy logo and iDigi are trademarks or registered trademarks of Digi
International in the United States and other countries worldwide. All other trademarks are the property of their respective owners. informationprovided is subject to change without notice.
91001D2/11
Contacting Digi technical support may save hours o valuable development time. Choose the plan that best fts yourdevelopment needs and required level o support.
Principal Support Agreement
DG-ESUP-PRI
General
Term Annual Annual Annual Annual
Product Coverage Modules, Gateways, iDigi Chips, Modules, Gateways, iDigi Chips, Modules, Gateways, iDigi Chips, Modules, Gateways, iDigi
Hardware Support Y Y Y Y
Sotware Support Y Y Y Y
Sotware Updates Available for Purchase Available for Purchase Included Included
Access and Response
Total Hours 5 10 50 100
Total Cases Unlimited Unlimited Unlimited Unlimited
Available Times North America, EMEA Business Hours North America, EMEA Business Hours* North America, EMEA Business Hours* North America, EMEA Business Hour
Contact Options Email, Web Portal Email, Phone, Web Portal Email, Phone, Web Portal Email, Phone, Web Portal
On-Site Consultation N N 1-Day 2-Day
Priority Support N N Y Y
Dedicated Support Contact N N N Y
Escalation Path Y Y Y Y
Online Case Management Y Y Y Y
Online Knowledge Base Y Y Y Y
Online Product Forum Y Y Y Y
Support Plans
Bronze Support Agreement
DG-ESUP-BRONZE
Silver Support Agreement
DG-ESUP-SILVER
Gold Support Agreement
DG-ESUP-GOLDSpecifcations
*Additional time zones may be supported upon reque
Travel expenses paid by customerDays may be divided into two trips
Priority Support: Customer issues are promoted to the top o the support queue, resulting in aster responsetimes and problem resolution.
Dedicated Support Contact: A Digi support technician is assigned to a specifc account, has amiliarity with thecustomers application and environment, and may be contacted directly.
Escalation Path: Critical issues are prioritized and sent to Digis engineering departments to properly addressproblems in the shortest time possible.
Development support agreements are required or all sotware development questions. Development questions arequestions related to creating application code, troubleshooting/debugging code, or consultation on Digi API usage.
Contact your regional Digi sales ofce or more inormation and pricing.