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OUR “MISSION 2015”

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Name (GID)Prasad Deshpande (95057)

Current RoleProject Lead

IBG/CDG/CSG/SSUCDG – CES / BE

ProjectRoche (PAP – Process Alignment Program)

LocationHyderabad

Date09/06/2013

ASPIRE 2013Potential to Progress

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Guidelines

Articulate your achievements along with substantiating data points within the space provided*

Business: Your contribution to the revenue growth, profitability & C-Sat

Organization: Your contribution in making Mahindra Satyam a better place to work

Self : How have you built your capability and created more visibility for yourself (both internally and externally)

The discussion will be for 20 minutes, you are requested to give a 15 minutes presentation to a designated panel followed by Q&A for 5 minutes

Keep the presentation crisp, you may carry substantiating data separately

The presentation should reach _______________ by __________, 12:00 PM IST. Kindly copy your RM and your BHR lead in the mail

Your date & time for the discussion will be communicated by HR

*Note: Not all data points here may be relevant to your current role. You may add information as appropriate to your role/function.

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Contribution to Project Deliverables

This is a support project and I am heading Operations to ensure all client requirements are addressed on time.

Achieved 90% SLA targets and kept the bar high always. No Single escalations related to support in last 2 years. Owned the entire support unit to help client solution team to

concentrate on upgrades. Defined new procedures in order to achieve CSI & customer

delight. Owned Hyper-care and vendor coordination activities for client

which eased the pressure of post release support at client end.

Contribution to growth

After success story of HPSM support team in last two years client awarded business for SAP and Sharepoint support to MSAT.

Adherence to Budgets :

<Bullet Points>

<Bullet Points>

Initiative taken Value to customer

Problem Management Enabled root cause identification and resolution of unresolved issues.

Hyper-care (Post release priority) support

Enabled confidence in team and client support units to move on with complex releases

Priority Incident process definition and resolution.

Defined the new process on priority issue resolution and ensured the team is following the process while there is a critical situation

Ticket Audits and Quality Check

This helped to raise the bar of quality ticket resolution and communication.

Innovation / New Service Offerings / Game Changing Initiatives

Customer Connect

BUSINESS: Contributions to RevenueBusiness Performance

I am the single point of contact for all HPSM support activities in project.

Have direct communication channels established with various other client side support units like Infra, DB, GNOC etc in order to smooth coordination of support activities.

Level of Customer Connect and Testimonials

ZZ%

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Participated in CSR activities time to time.

ORGANIZATION: Contributions to make MSat a Great Place to Work

Trained and motivated team time to time on client requirements.

Participated in RFP responses and supported pre-sales to generate new business

Contribution to Team, Circle or Organization

Participated in RFP responses and supported pre-sales to generate new business.

Conduced TOGAF training for BVE’ Associates.

Tasks taken up beyond designated KRA’s

Social Responsibility

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SELF: How you created more visibility for yourself (Internally & Externally)

Recently I am given responsibility to work on policies for Strategic alliance with other few team members. Which will surely enable me to be more visible externally and provide strategic partnership to the organization

Completed VMWARE certification.

Pursuing MBA with Project Management and Information Systems as major subjects.

Passed MSAT Cloud certification.

Learning Cloud computing which I think is the next buzz in IT business.

Self Development Activities (Learning, Knowledge Sharing Sessions, Certifications, etc)

I see myself as Principle consultant in 2015.

MISSION 2015 – Where do you see yourself in 2015?

Others

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Summary

3 reasons why additional responsibilities can be assigned to you

1. I am a better team manager, in last 2 year there is no attrition from my team.

2. With vast experience on infrastructure operations domain and now 2 years with service organization handling a tough customer I believe I am ready to put my best foot forward.

3. Trained on PMP and Enterprise architecture technologies enables me to explore more in domain where I can prove my selection for the higher role is right choice.

3 things you will do differently, going forward

1. Setting expectation is the key to success, I will ensure I set correct expectations in each transitions and ensure I am committed to those.

2. I am recently on-boarded on Strategic Alliance team. I am sure I can make difference in the way alliance business was done in past.

3. I feel there is always a missing links of communications between internal and external teams, I would like to build a open communication platform and feedback mechanism both internal and external.

2 instances where you did not achieve the desired result (in the last 12 months)

1. I wanted to complete PMP certification in 2012-13 but couldn’t.

Learning from the above

Need to concentrate more and plan my available time in more productive tasks.

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Wish you the best

Team HR