Boosting Productivity through Successful Engaging SharePoint Portals by Joel Oleson
Practical Strategies to Designing Engaging Portals
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Transcript of Practical Strategies to Designing Engaging Portals
Practical Strategies to Designing Engaging Portals
Agenda
• How to get executives engaged early and ensuring they don’t get in the way
• How to effectively run requirement gathering workshops that are not IT focused
• What UX strategies are effective in delivering intuitive user experiences
• And much more
About MeSome work related highlights
• Founder of 2toLead
• Focused on building innovative solutions for Office 365 and Azure
• Global Yammer Partner
• Microsoft Cloud Productivity Partner candidate
• We have delivered over 12 projects within 6 months of launching
• World’s 1st Accessible (AODA compliant) Media Player
• Digital Asset Management solution on top of SharePoint 2013
• Intranet Portal(s)
Kanwal Khipple
About MeContributions to the community
• 5x SharePoint MVP / Office 365 MVP (2014) / Accessibility MVP
• Co-Founder of Toronto SharePoint Business User Group
• SharePoint Saturday Toronto (5 years)
• Co-Author on Professional SharePoint 2013 Branding & Responsive Web Development
• 2x Nielson Norman Award Recipient (2015 / 2014)
• Mentoring those interested in learning
• @kkhipple
Kanwal Khipple
2015
Executives Buy-in
80%Internal ESNs won’t achieve
intended benefits due to lack of
leadership
650mLost productivity
due to in-effective IT
projects
Leaders define a vision
Stakeholder Workshops• 2 day workshop
• 5-12 Stakeholders
• Discuss their biggest pain points
• Alignment of their Strategic Goals
• How to drive ROI
• Commitment and scheduled follow ups
Diffusion of Innovation
Innovators Early Adopters
Early Majority Late Majority Laggards
Show off late Exclusive Preview
Widespread communication –generate buzz
Make it easier(reduce features)
Refine based on earlier adoption lessons
Pilot Access Showcaseemployees
Executive’sCommunication
Low-risk Give control over how & when
Let them experiment
RecruitChampions
Help & Support Talk to current adopters
No commitment trial
Biggest Factors in Low Adoption?
• Not letting your employees be a part of the journey
• Asking for feedback too early
• Executives are not part of the conversation
Effective Requirement GatheringUX Strategies
Risks?
The Playbook
Personae
Empathy Map
Creative Workshop
Six Thinking Hats
Ask. Listen. Respond.
Designing Effective Experiences
Why Invest?
• Deliver a user-centered design
• Empower employees
• Increases adoption
• Improves team collaboration / productivity
Attention
BYOD
Content is like Water
Results as you type – ability to get results immediately without going to the search results page
Images to classify type of result. People, documents, FAQs, etc.
Surface targeted content via #hashtag
Dynamically surface user generated content
How to start?
How do we collaborate?
Reading and answering emails
28%
Searching and gathering information
19%
Communicating and collaborativey internally
14%
Role-specific tasks39%
Real reason to be social
#collabcon
Enabling Dynamic ExperiencesProvide users a default experience
Give users the control on what they want to see
Degrees of Personalization
Thank You
Roadmap
• Ensure everyone understands the vision
• Define metrics that are measured pre and post-launch
• Infuse Champions into your project
• Execute activities that focus on pivoting the culture
• Leverage the platform (OOTB-first & training-second approach)
• Ensure you continue to drive adoption via daily and weekly initiatives post launch
Drive Results
• Working is learning and learning is working
• Shift to an open and collaborative, connected, “social” learning environment
• Leadership means sharing, teaching, and learning
• Innovation is part of everybody’s daily work
• Create a new culture of self-driven life-long learning
Upcoming Sessions
• Tues 9AM Richard Harbridge – the Social Enterprise in a Cloud-First & Mobile-First World
• Tues 10:30AM Michael Caldwell – Shifting the Paradigm of Requirements Gathering
• Tues 2:30PM Kanwal Khipple – 10 Reasons Why Yammer is an Effective Onboarding Tool
• Tues 4PM Dan Holme – SharePoint in Action. What we did at NBC Olympics