Pr Brochure Qpc

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Company Prole

Processing


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05 Quipu The Company

09 Products and Services

14 Systems and Security

18 Best Practice

20 Customer Comments

22 Quipu Management Team

25 Contact Us

CONTENTS

quipu |contents

QUIPUQui | pu [khipu]

A quipu was a device

invented by the Incas for

storing information by means

of knots tied in string or wool.


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LOCATION

Quipu Processing is the card transaction processing division of

Quipu GmbH, the Frankfurt-based IT services provider.

Quipu GmbH was set up in 2004, when the prominent German

consulting firm Internationale Projekt Consult (IPC) GmbH decided

to spin off its IT operations to form a separate company.

IPC has over 25 years experience in the implementation of

financial institution building projects in developing countries and

transition economies, and Quipus expertise and business orienta-

tion are built on that t radition.

QUIPU THE COMPANY

quipu | the company

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Quipu Processings operational centre is situated inGermanys financial capital, Frankfurt, near the TV tower.


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quipu | the company

RESPONSIBILITYBy providing technologically advanced cashless

payment facilities which conform to stringent

standards of efficiency and security we can make

a significant contribution to stabilisation and

development.

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INTERNATIONAL SCOPE

Quipu is an international company in every sense of the

word. Our main customers to date are the members of the

ProCredit group, an expanding network of banks dedicated

to serving micro, small and medium-sized enterprises and

low-income households. Today there are 20 ProCredit Banks

operating successfully in as many different countries in

Africa, Latin America and Eastern Europe. The vast major-

ity of them are running the banking software developed by

Quipu, and receive support on all IT-related matters either

from Quipus headquarters in Germany, or from one of our

5 regional offices in El Salvador, Kosovo, Macedonia, Russia

and Ukraine.

In addition to our presence on three continents, our interna-

tional character is also reflected in our staff of hand-picked

experts, with more than 20 different nationalities repre-

sented. This puts us in a unique position to offer a localised

service on a global scale.

A PASSION FOR

PROBLEM-SOLVING

At Quipu Processing as in the other divisions of Quipu

we relish the opportunity to implement ambitious projects

in challenging environments. It is no coincidence that our

first project to set up a card processing system was under-

taken in Kosovo, only a short period after the province had

emerged from bloody ethnic conflict. And more recently,

we installed the first ATM ever to go into service in the

Democratic Republic of Congo. We fervently believe that

by providing technologically advanced cashless payment

facilities which conform to stringent standards of efficiency

and security we can make a significant contribution to

stabilisation and development.

WHAT DOES

QUIPU MEAN?

The wordquipu refers to a mnemonic device consistingof knotted strands of wool or cotton which was used by

the ancient Incas to record and transmit information. The

choice of name not only reflects Quipu GmbHs internatio-

nal background; it also expresses our constant striving for

simple yet ingenious solutions which can function even in

environments that do not have a sophisticated technologi-

cal infrastructure.

LOCALISED SERVICE

ON A GLOBAL SCALE


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quipu | products & services

Service tailored to your needs

Quipu Processing is a dynamic, innovative service provider with a

commitment to supporting our business partners in every aspect

of their card-based operations both today and in the future. Our

experience in widely varying environments, coupled with our ability

to anticipate market developments, form the solid basis on which

we build productive and rewarding partnerships with our clients.

You can be sure that our guidance is sound, and that our processing

technology is fast, efficient, secure and reliable. Quipu offers a com-

prehensive and highly flexible service package that can be tailored

precisely to your needs.

PRODUCTSAND SERVICESPRODUCTS

Quipu Processing is a dynamic, innovative service provider

with a commitment to supporting our business partners

in every aspect of their card-based operations

both today and in the future.


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PROJECT IMPLEMENTATION

Quipu Processing is the ideal partner for banks and other service

providers that are planning to build a card business from scratch.

We advise you throughout the implementation of the project,

from the initial definition of requirements to your customers

first card transactions on a fully functioning system.

. Project planning

We draw up the project implementation plan in close con-

sultation with you, outlining each step in the process and

defining a realistic schedule.

. Requirements definition

If requested, we provide advice on which card products to offer,

which hardware to install, which connection method is best for

the local environment, etc. All solutions are scalable and flexible.

. Hardware and network setup

We oversee the installation and configuration of all hardware

involved in EFT operations, including network connections.

. Interface management

We develop customised solutions to ensure that EFT operations

are integrated seamlessly into your current banking business,

providing guidance on the design and implementation of

interfaces to your existing systems.

. New product launches

If you already have a card business, we advise you on the

introduction of new products, and manage the full product

certification cycle.

. Licensing and certification

We advise you on all aspects of the product licensing process,

assisting directly in the submission of applications to VISA,

MasterCard, American Express, and any other payment system

you wish to join.

We prepare our products for testing by the paymentsystems and ensure that the entire certification process is

completed smoothly.

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CERTIFICATIONS

LICENSED SAFETY

All of our procedures are fully

compliant with the rigorous security

standards imposed in Germany, as well

as the international Payment CardIndustries Data Security Standard, as

required by MasterCard, VISA, Ameri-

can Express and other card systems.

TRANSACTION PROCESSING

Once your card business is up and running, we make sure that

your account-holders can use their cards at any time of day,

every day of the year not only on your terminals but also on

those operated by other banks. Thanks to our expertise, your

customers both private individuals and companies will

be able to order debit cards or credit cards or both. They can

maintain accounts and conduct transactions in a range of dif-

ferent currencies. And our multi-language systems allow them

to interact with your terminals in their preferred language.

. Transaction types supported

Quipu Processing supports a wide range of EFT operations,

including: ATM withdrawals, ATM balance enquiries, ATM mini-

statements, ATM utility payments, ATM scratch code sales, POS

manual cash advances, POS purchases, customer notification of

transactions, etc.

. Authorisation

Our system performs instantaneous authorisation on all types of

card, including both magnetic stripe and chip cards. Each time a

card is used, the system runs authentication checks on the PIN,

validity/expiration date, account balance, CVV2, and LUHN check

digit. The Quipu system also checks to ensure that the requested

transaction does not conflict with any limits. Balance and limit

checks are not currency-specific the system supports multi-

currency transactions and accounts.

. Routing

Not-on-us card transactions are routed to the appropriate

payment systems for authorisation.

. Clearing and settlement

File exchange with the relevant payment systems and associa-

ted transaction processing are carried out on a daily basis.

The transactions are then presented to you for reconciliation.

. Dispute management

We undertake chargeback processing and second present-

ments/representments processing.

. ATM driving

The Quipu host system maintains real-time communication

with the ATM at all times. The system also manages the ATMs

multi-currency, multi-language and screen navigation

functions, and performs terminal key management.


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. ATM monitoring

Terminal status control is active on a 24/7/365 basis. The host

system performs terminal monitoring and auto notification.

. POS acquirer processing and monitoring

In connection with POS operations, our system supports

multi-currency and multi-language functionality, and per-

forms terminal key management, transaction monitoring,

merchant reporting and reconciliation.

. Card management

Our system monitors card status throughout the life-cycle of

each card. We process customer applications received from

your bank, issue new card numbers, and forward the relevant

data to the card personalisation department. There the actual

card is embossed before shipping to your bank. Once the card

has been issued to the customer (i.e. activated), you can use

our system to monitor the status of the card on an ongoing

basis, including monitoring for approaching expiration dates.

. Card personalisation

The personalisation department takes care of every step of

the process of applying the individual cardholders data to the

physical cards. This includes PIN generation, PVV/CVV/CVV2

calculation, magnetic stripe and/or chip encoding, and em-

bossing and/or indenting.

. Stoplist processing

We manage the submission of stoplist files to the payment

systems, and process the stoplist files received from them.

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24/7

AVAILABILITY CONSULTING AND TRAININGOur ongoing consulting services include comprehensive

advice on product policies and strategies. Our in-house

experts are always ready to advise on defining and intro-

ducing new products and services.

Training is another integral part of our package. Our experts

provide basic and advanced training to your bank personnel

engaged in operating the card business at all levels. The

courses take place both on site at your bank, and at our own

offices in Frankfurt and around the world. In the initial phase

of a project, we also train your technical staff to operate and

maintain the new systems. And as electronic payment techno-

logy advances, we offer additional courses on the latest deve-

lopments, and product-specific courses on newly launched

products.

SUPPORT

Our help desk is always there to offer you technical support

on any matter related to card-based operations. If any urgent

problems arise, you can contact our hotline around the clock.

Quipus support unit can also provide reports to meet your

specific needs.

. Purchasing support

We provide detailed technical specifications of devices and

card types which your bank should purchase, based on your

specific requirements.

. Reports

We provide a standard set of reports on transactions, network

activity, cards, etc. On request, we also develop customised

reports on any aspect of the card business.

. Statistics

On request, we can provide statistics based on source data.

FRAUD DETECTION

To protect you against all attempts at fraud, our servers

automatically detect suspicious transactions and immediately

send you an alert.

. Fraud monitoring and alerting

Our fraud detection system is in full compliance with interna-

tional standards. When a suspicious transaction is detected,

the system automatically sends the bank immediate notification.

. Systems and security - See page 15 for detailed information

on our systems and security standards.


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. Network

Quipu Processings networking infrastructure is engineered on

the basis of Cisco technology, which is among the highest quality

hardware available in the market today. All critical layer 2 and 3

networking devices are physically duplicated in our data centre to

ensure redundancy.

. Software

As our core software we have chosen a multilayer application

especially designed for the Microsoft Clustering environment. This

ensures maximum availability by uncoupling the application from

direct connection to the operating system.

. Database

In this area too, Quipu Processing follows its rule of using only

high quality products offered by well-known suppliers. That is why

we have opted for Oracle, which has proven to be one of best DB

products in the market for medium-to-large enterprises.

SYSTEMSAND SECURITY

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BROAD MONITORING

quipu | systems & security

Our IT infrastructure is designed to ensure continuousavailability, maximum flexibility and watertight security.

AVAILABILITY

Cardholders are entitled to expect instant access to their

money at any time, every day. To ensure this level of avai-

lability, we have built our network infrastructure and server

platforms exclusively with hardware supplied by vendors

with a proven reputation for reliability.

Our transaction processing software also leads the market

in combining speed with stability. And our 24/7 monito-

ring system is designed to detect and eliminate errors long

before our customers experience any drop in performance.

. Servers

Our server farm natively consists of high quality Hewlett

Packard servers. Our Online Authorisation System runs

primarily on three HP BL20p server nodes in a Microsoft

Clustering environment. This enables us to perform mainte-

nance tasks on one node at a time, which means maximum

availability for our customers.

We attach the highest priority to protecting our

customers data. All of our offices and data centres

are monitored by cameras 24/7, and independent

inspectors audit our physical security and data

security arrangements on an annual basis.


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. Data Security

All customer information stored in our servers as files or in data-

bases is kept in encrypted format. Employee access to such data is

kept to a minimum, on a need-to-know basis. Log servers conti-

nuously monitor every attempt to gain access, whether successful or

unsuccessful.

quipu | systems & security

FLEXIBILITY

Our clients can choose from among several methods for

connecting to Quipu Processings networks, allowing you

to apply the technology that is best suited to your local

communications environment. And the flexible softwarearchitecture allows us to respond quickly to your requests for

modifications to accommodate any new card-based products

you may wish to introduce.

. Servers

Our Blade server farm enables us to maximise scalability at a

manageable TCO. In this environment we can respond quickly

to performance demands.

. Network

Knowing that our customers might have widely differing

connection requirements, we offer a broad selection of

connection technologies, ranging from secure Internet VPN

to our own autonomous system, from Global Frame Relay to

GPRS Host connectivity. Our systems are permanently ableto handle a very high volume of simultaneous global traffic,

and capacity levels are kept under constant review to ensure

that our systems will never become overloaded.

. Software

The modular structure of the software which runs our

systems makes it easy to adapt to new products and new

features of existing products.

SECURITY

We know that security is a primary concern for both banks

and cardholders, and at Quipu Processing we attach the

highest priority to protecting our customers data. All of our

procedures are fully compliant with the rigorous securitystandards imposed in Germany, as well as the international

Payment Card Industries Data Security Standard, as required

by MasterCard, VISA, American Express and other card

systems.

And to ensure that we remain in compliance, our operations

are subjected to an annual audit: independent inspectors

scrutinise the physical security arrangements in our buil-

dings, designed to prevent any kind of unauthorised access.

They also verify the logical security of our data handling

systems, including encryption, PIN safety and other access

control features. Another key aspect of our security package

is a highly efficient automated fraud detection system.

. Physical SecuritySecurity at Quipu Processing starts at the very front door

of our premises: stringent entry control procedures are in

force, and all of our offices and data centres are monitored

by cameras 24/7. Dual control rules are strictly enforced,

ensuring that no individual staff member has physical

access to customer-related data unless another authorised

person is also present. And every single new employee is

thoroughly screened before assuming his/her duties.

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. Fraud Monitoring

Our certified fraud monitoring solution is directly hooked

up to our online system, enabling it to detect suspicious ac-

tivities almost in real time. Our client banks also have direct

access to this software via their own GUI, enabling them to

take immediate action in the event of suspected fraud.

The dual control principle is applied rigorously throughout our operations.


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Today Kosovo can justifiably claim to be one of the best covered

markets for debit and credits cards in Southeastern Europe there

is at least one banking card in almost every household, and people

have come to rely on the services that card ownership offers.

Challenging environment

This is all the more remarkable when one remembers that as

recently as the year 2000 the banking sector was in a state of

total collapse. The military conflict had destroyed much of the

existing infrastructure eventually bringing financial operations

to a complete standstill.

In this context, ProCredit Bank , to this day one of Quipus largest

clients, opened its doors in the winter of 2000, and for almost two

years it was the only bank to operate in post-conflict Kosovo. Apioneering venture in itself, the bank soon faced an overwhelming

response from the general public.

Need for automated services

The long queues in its offices were a stark reminder of the urgent

need for streamlining. In particular, the bank rapidly had to find

a way to automate its cash handling and cash-related customer

BEST PRACTICE

services. Quipus technology played a crucial role in this

process, and was soon to become the backbone of Kosovos

ATM operations and cashless payments . The project to

implement banking cards in ProCredit Bank Kosovo was

initiated in summer 2001, and by the winter of that year

the first ATMs were already on-line.

Flexible and creative solutions

The difficult post-conflict environment, characterised by a

lack of technological infrastructure, IT services and internet

providers not to mention t he breakdown of public order

required a high degree of flexibility and creativity on the

part of all the parties involved. Quipus project managers

and technicians, who are today in charge of setting up pro-

cessing services all over the world, led this ground-breakingproject from conception to successful implementation. It is

thanks to their expertise and dedication that the banks card

business continues to thrive today.

Adding new products and services

Since 2000, more than 300,000 cards have been persona-

lised by Quipu and distributed to clients of ProCredit Bank.

quipu | references

ProCredit Bank Kosovo has been able to sustain its leading role

in the local banking sector, due in large part to its ability to keep

adding new banking card products and services to its range. Now

this includes POS transactions, international debit and credit cards,

payments via ATM, and payback schemes.

Quipu too has continuously broadened its range of services and

upgraded its technological infrastructure. Its highly efficient

help desk has always provided invaluable support, and the close

cooperation between Quipus advisers and the banks manage-

ment has been crucial in enabling ProCredit Bank to run its

exemplary banking card operations in Kosovo.

18 19

HELPING HANDSFOR BUSINESS

SETTING UP CARD PROCESSING IN KOSOVO


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The performance of the technology supplied by Quipu Processing has been absolutely remarkable, especially

considering that it was set up in the immediate aftermath of a war that had destroyed Kosovos communications

infrastructure. In the past five years, we have never experienced any downtime problems. Quipu also assisted us in

introducing chip technology to Kosovo in record time.

- Ilir Aliu, Deputy CEO, ProCredit Bank Kosovo

To meet our customers growing demand for cashless payments, we needed to introduce card services

but we werent sure how to approach this task. Thanks to the sound advice we received from Quipu Processings

consultants, who walked us through every step of the project, we were able to launch our card business much

more quickly than we had expected.

- Solange Arely Lainez, Head of Retail, Banco ProCredit El Salvador

Within the space of only four months, Quipu Processing provided us with everything we needed to offer our

customers a full range of card services. They helped us to install the countrys very first ATM, which is already

proving invaluable in relieving the pressure on our overcrowded cashiers booths.

- Louis-Odilon Alaguillaume, Deputy General Manager, ProCredit Bank Congo

In Georgias dynamically developing card market, we knew that our bank would need to be innovative in order

to succeed. Thanks to Quipu Processing, we were not only able to keep pace, but can reasonably claim to be the

market leader in terms of our technology and the range of card products we now offer.

- George Margania, Head of Card Department, ProCredit Bank Georgia

quipu | references

CUSTOMER COMMENTSGLOBALCONNECTIONS

Quipus experts have enabled banks in widely

varying environments to launch successful card

operations. Our main customers to date are thebanks belonging to the ProCredit group, who

especially appreciate our flexibility, creativity and

efficiency.

i | t ti |


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quipu | managementteam

SUPPORT AT APERSONAL LEVEL

quipu | management team

Mark-Oliver HorstChief Technical Ofcer

Gleb StolyarovRisk Manager

Ejup BiqkajChief Operations Officer

Ralf Niepel.Managing Director

Tel.: +49 69 / 50 69 90-214

Fax: +49 69 / 50 69 90-220

eMail: [email protected]

Tel.: +49 69 / 50 69 90-237

Fax: +49 69 / 50 69 90-220


Tel.: +49 69 / 50 69 90-215

Fax: +49 69 / 50 69 90-220


Tel.: +49 69 / 50 69 90-212

Fax: +49 69 / 50 69 90-220


Gnana Vali ValeCustomer Service Manager

Tel.: +49 69 / 50 69 90-228

Fax: +49 69 / 50 69 90-220


All Quipu employees receive comprehensive training in our

regional offices and training centres, and remain in constant

contact with their colleagues all over the world.

HIGHLY MOTIVATED

quipu | contact


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If you are interested in our services and products and/or want to

know more about Quipu, do not hesitate to contact us:

CONTACT US

Quipu Processing

Am Eisernen Schlag 3160431 Frankfurt am Main

Germany

Tel. +49-69-50 69 90 0

[email protected]

www.quipu-processing.com

quipu | contact

MORE INFORMATION

25

Processing


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2007 Quipu GmbH, Frankfurt

Am Eisernen Schlag 31, 60431 Frankfurt, Germanywww.quipu-processing.com, [email protected]

PUBLISHED BY

Concept and production

Eva Thelen, Marcel Sekula, Reinold Nvermann and Huy Pham


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www.quipu-processing.com

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