[PPT]PowerPoint Presentationdownload.microsoft.com/documents/australia/PARTNER/... · Web...

25

Transcript of [PPT]PowerPoint Presentationdownload.microsoft.com/documents/australia/PARTNER/... · Web...

Page 1: [PPT]PowerPoint Presentationdownload.microsoft.com/documents/australia/PARTNER/... · Web viewMulti-language. 40+ available languages. Right to left and Unicode. Multi-currency. Base
Page 2: [PPT]PowerPoint Presentationdownload.microsoft.com/documents/australia/PARTNER/... · Web viewMulti-language. 40+ available languages. Right to left and Unicode. Multi-currency. Base

AP115 xRM Framework: A Faster Way to Build Business ApplicationsRoss Dembecki / Lead Product ManagerCraig Steere / Technical Solution Professional

Page 3: [PPT]PowerPoint Presentationdownload.microsoft.com/documents/australia/PARTNER/... · Web viewMulti-language. 40+ available languages. Right to left and Unicode. Multi-currency. Base

Is a flexible business application that helps organisations increase business productivity and drive connections across people, processes and ecosystems

xRM Framework

Core CRM

Sales Productivity

Customer Care Marketing

Extended CRM

Industry Solutions

Custom Applications

AP029: Selling Dynamics CRM: The sales productivity proof points

AP049: Microsoft Dynamics 2011 and the Cloud

AP107: Customer Care AcceleratorAP115: xRM Framework: A Faster Way to Build Business

Applications

Page 4: [PPT]PowerPoint Presentationdownload.microsoft.com/documents/australia/PARTNER/... · Web viewMulti-language. 40+ available languages. Right to left and Unicode. Multi-currency. Base

• Over 1,400,000 users in more than 80 countries with 40+ languages

• Over 23,000 customers fromsmall to enterprise

• Over 1,200 software and services partners with new Dynamics CRM competency

• Over 100 service providershosting Dynamics CRM solutions

• Highest rated CRM suite by Forrester, Leader Quadrant by Gartner

• Multi-tenant architecture for cloud and on-premises deployment

• Regional datacenters in the Americas, EMEA, and APAC• Accreditations: ISO 27001:2005 and

SAS 70 Type I and Type II attestations

• SLA: 99.9% uptime, 24/7 support

• Developer symmetry between our cloud and on-premises assets for integration and extensibility

• More value for less helps customers make the most of their investments

Business at a Glance

Page 5: [PPT]PowerPoint Presentationdownload.microsoft.com/documents/australia/PARTNER/... · Web viewMulti-language. 40+ available languages. Right to left and Unicode. Multi-currency. Base

On-premises Systems

Cloud Services

Core CRM ApplicationsSales Productivity – Customer Care – Marketing

xRM Framework

Extended CRM Applications

Industry Solutions - Custom Applications

BrowserPC Phone

Winning Customer Scenarios

Page 6: [PPT]PowerPoint Presentationdownload.microsoft.com/documents/australia/PARTNER/... · Web viewMulti-language. 40+ available languages. Right to left and Unicode. Multi-currency. Base

Extended CRM Key Industry Solution Areas

On-premises Systems

Cloud Services

Sales and ServiceCitizen Service PlatformGovernment 2.0Government Case MgmtHealth Plan SalesCaregiver Collaboration

Financial Advisory ServicesCustomer CentricityGuest Experience MgmtMedia Business MgmtPartner Management… and Many More

Page 7: [PPT]PowerPoint Presentationdownload.microsoft.com/documents/australia/PARTNER/... · Web viewMulti-language. 40+ available languages. Right to left and Unicode. Multi-currency. Base

Key IT ChallengesChallenges with delivering sustainable business value

7

Too much time and money is required to efficiently develop, deploy and maintain custom applications

Identifying the right application is costly. Maintaining applications from multiple vendors is cumbersome

Difficult to deliver business ROI and differentiators

Limited budget and resources

Too many issues with buying and

building apps

Not equipped to rapidly respond to business change

Page 8: [PPT]PowerPoint Presentationdownload.microsoft.com/documents/australia/PARTNER/... · Web viewMulti-language. 40+ available languages. Right to left and Unicode. Multi-currency. Base

Bridging the GapA better way to accelerate application development

Development Tools

Development Frameworks

Packaged Applications

Build Buy

Application Platform

Lower total cost of ownership

(TCO)

Rapidly innovate and grow your

business

Page 9: [PPT]PowerPoint Presentationdownload.microsoft.com/documents/australia/PARTNER/... · Web viewMulti-language. 40+ available languages. Right to left and Unicode. Multi-currency. Base

Shared Application and Data Services

Vendor Management

Asset Management

Employee Management

Program Management

BUILD

many LOB applications

ON

a single framework

WITH

shared resources

One Framework : Many ApplicationsxRM accelerates the development of many LOB applications

Supplier Management

Property Management

Recruit Management

Project Management

Contractor Management

Fleet Management

Resource Management

Product Management

Partnership Management

Contract Management

Lifecycle Management

Constituent Management

Grant Management

Licensing Management

Legislation Management

Task / Activity Management

Shared Environments & Resources

Consistent and Complete User Experience

Page 10: [PPT]PowerPoint Presentationdownload.microsoft.com/documents/australia/PARTNER/... · Web viewMulti-language. 40+ available languages. Right to left and Unicode. Multi-currency. Base

xRM Dynamic Application ServicesReusable and adaptable

ууущщйццззййз

360O View

ууущщйццззййз

Microsoft Technologies

(Outlook, Office, SQL Server, .NET)

xRM Application Services rapidly adapt to fit your application requirements Adaptable to fit the

unique needs of every application

Range from simple to complex options

Comprehensive application development environment

Page 11: [PPT]PowerPoint Presentationdownload.microsoft.com/documents/australia/PARTNER/... · Web viewMulti-language. 40+ available languages. Right to left and Unicode. Multi-currency. Base

Integration ServicesRapidly innovate with a wide range of integration capabilities

• Composite Applications

• Integrated UI (sitemap, ISV)

• Low Cost & Maintenance• Embedded

• Dynamically generated web-services

• Call outs with Parameters

• Get results back

• “Traditional” Approach

• Fully operational APIs (CRUD)

• Data API• Metadata API

• Full blown integration

• Pre-built connections with integration platforms (BizTalk)

цззййз

User Experience Related

Enterprise Mash-ups

Leverage logic from other apps

Business Logic

Data needs to be synchronized

Data Integration

Processes flows across applications

Process Integration

Page 12: [PPT]PowerPoint Presentationdownload.microsoft.com/documents/australia/PARTNER/... · Web viewMulti-language. 40+ available languages. Right to left and Unicode. Multi-currency. Base

Architecture Services Support broad set of global business application needs

Multi-tenant Architecture• Supports multiple isolated

applications (database instances) in a single framework

• Administration across appsMulti-language• 40+ available languages• Right to left and UnicodeMulti-currency• Base currency for roll-up• Transactional currencies

цззййз

Work DepartmentsExample: ACME Procurement

Corporate DivisionsExample: ACME European Operations

Work TeamsExample: ACME Account Team

Organization-wideExample: ACME, Inc

Page 13: [PPT]PowerPoint Presentationdownload.microsoft.com/documents/australia/PARTNER/... · Web viewMulti-language. 40+ available languages. Right to left and Unicode. Multi-currency. Base

Powerful and intuitive point & click allows organisations to rapidly build entire applications

• For technical and non-technical users

• Enables lightning fast deployments and agile iterative design and feedback

• Completely define each unique application through point & click

• Less developers focused on building infrastructure

Point & Click CustomisationBuild your applications with nothing but a mouse

цззййз

Point & Click Customization Components Relational Data Schema Forms Designer & Navigation Feature Functionality Role-based Security

Business Logic Process Automation Reporting Application

Configuration

Page 14: [PPT]PowerPoint Presentationdownload.microsoft.com/documents/australia/PARTNER/... · Web viewMulti-language. 40+ available languages. Right to left and Unicode. Multi-currency. Base

xRM Ripple EffectChanges Dynamically Propagate To Application Services

The xRM Ripple Effect increases IT responsiveness to business requests, increases productivity and provides low TCO

Ripple Effect - “Create New Field” New field is dynamically made available to:• Forms Designer (UI)• Client-side Jscript• Workflow Engine (triggers, data…) • Advanced Find & Query• Analytics• Wizards (Workflow/Reporting)• Offline Synchronization• Web-Services (Data/Metadata API)• Mail Merge• Data Import, Mapping & Deduplication

цззййз14

Page 15: [PPT]PowerPoint Presentationdownload.microsoft.com/documents/australia/PARTNER/... · Web viewMulti-language. 40+ available languages. Right to left and Unicode. Multi-currency. Base

Microsoft | xR

Certification Management Legal Case Management Employee Management

Logistics & Task Management Dealer Management Asset / Fleet Management

One Framework : Many AppsScreenshots of a variety of xRM applications

Page 16: [PPT]PowerPoint Presentationdownload.microsoft.com/documents/australia/PARTNER/... · Web viewMulti-language. 40+ available languages. Right to left and Unicode. Multi-currency. Base

Custom Web Portal Mobile Devices Silverlight / WPF

SharePoint Microsoft Office Word Composite UI

Extensible User ExperiencesExtend the UI to the environment that best fit your people

цззййз

Page 17: [PPT]PowerPoint Presentationdownload.microsoft.com/documents/australia/PARTNER/... · Web viewMulti-language. 40+ available languages. Right to left and Unicode. Multi-currency. Base

DEMONSTRATIONExamples of Customised Business Applications

Page 18: [PPT]PowerPoint Presentationdownload.microsoft.com/documents/australia/PARTNER/... · Web viewMulti-language. 40+ available languages. Right to left and Unicode. Multi-currency. Base

One Framework : Many AppsMany different xRM applications being used at ING

Real Estate Development Real Estate Investment

Management Real Estate Finance Vendor Management

(2,500+ users) More in the plan…

“We were finished building our Real Estate Development application in only 3 weeks!”

Page 19: [PPT]PowerPoint Presentationdownload.microsoft.com/documents/australia/PARTNER/... · Web viewMulti-language. 40+ available languages. Right to left and Unicode. Multi-currency. Base

Customer ROITangible xRM benefits

• Increase in closed business deals

• Live with hosted solution within 5 days

• Accelerated deployment by 6 months

• Improving “First Call” Resolution Rates to 80%

• Increasing Call Capacity by 100%

• Increasing Electronic Tax Collections by 500%

• Improved productivity by automating manual processes

• Better track information derived from multiple communication channels

• Saves more than 1,250 hours of labor each year by automatically transferring dealer configurations to quotes

• Reduced overhead and improved experience as orders are filled more quickly and more accurately

Deal

erM

anag

emen

tCi

tizen

M

anag

emen

tCo

ntra

ctor

M

anag

emen

tPr

oper

ty

Man

agem

ent

Page 20: [PPT]PowerPoint Presentationdownload.microsoft.com/documents/australia/PARTNER/... · Web viewMulti-language. 40+ available languages. Right to left and Unicode. Multi-currency. Base

Developer Productivity

• .NET 4.0• Flexible web services (WCF, REST, AJAX)• Client-side object model• Cross-version compatibility• Enhanced query support

Power of Choice

• Code / Report “Sandbox” • Extended Event Pipeline via Windows Azure• Claims-based authentication and federation• Visualisations• Portal Integration

Rich Platform Services

• Solutions Management• Enhanced data modelling• Client extension hosting and deployment• Optimised transaction support• Enhanced Security and Auditing

xRM Enhancements in Dynamics CRM 2011

Page 21: [PPT]PowerPoint Presentationdownload.microsoft.com/documents/australia/PARTNER/... · Web viewMulti-language. 40+ available languages. Right to left and Unicode. Multi-currency. Base

DEMONSTRATIONNew Rapid Development Tools in Dynamics CRM 2011

Page 22: [PPT]PowerPoint Presentationdownload.microsoft.com/documents/australia/PARTNER/... · Web viewMulti-language. 40+ available languages. Right to left and Unicode. Multi-currency. Base

SharePoint

xRM

Unstructured & Semi-structured

Data

Social Engagement & Collaboration

Information Evolution &

Storage

Informal Rules Enterprise Search

Across Teams & Domains

Structured Relational

Data

Interactions, Activities &

Tasks

Information Generation &

Analytics

Formalized Processes

Data Query & Filter

Within Teams & Domains

SharePoint and xRM are ComplementaryCombined strengths cover broad business needs

Page 23: [PPT]PowerPoint Presentationdownload.microsoft.com/documents/australia/PARTNER/... · Web viewMulti-language. 40+ available languages. Right to left and Unicode. Multi-currency. Base

Microsoft Dynamics CRM 2011Extended CRM Applications

xRM Framework

Rapid ApplicationDevelopment

Business ProcessManagement

Business Intelligence

Office and WebUser Experience

CustomerRelationshipManagementApplication

PartnerRelationshipManagementApplication

DistributorRelationshipManagementApplication

AssetManagementApplication

LeaseManagementApplication

“Anything”RelationshipManagementApplication

• Reduce application development complexity with declarative development• Shrink administration, management and licensing costs• Available on-premises and in the cloud• Included as part of Microsoft Dynamics CRM 2011

Page 24: [PPT]PowerPoint Presentationdownload.microsoft.com/documents/australia/PARTNER/... · Web viewMulti-language. 40+ available languages. Right to left and Unicode. Multi-currency. Base

Call To ActionSign-up to be a CSA Fee Partner or a CRM/ERP Referral Partner

Use Dynamics CRM via Internal Use Rights Benefit

Attend CRM Global Readiness Tour: 1 Day – 2 TracksSydney: October 18th Melbourne: October 19th

Register Now: http://bit.ly/CRM2011GRT

Leverage the Dynamics CRM 2011/Online Beta• Public Beta – Customers, partners and prospects• September – Released & available for both Online and on-premises• Beta Sign-up - http://crm.dynamics.com/crm2011beta

Web: http://crm.dynamics.com Twitter: @rossd_crm

Visit Pod #26

Page 25: [PPT]PowerPoint Presentationdownload.microsoft.com/documents/australia/PARTNER/... · Web viewMulti-language. 40+ available languages. Right to left and Unicode. Multi-currency. Base