SERVICE SECTORSERVICE SECTOR

Presented ByPresented By

7 star group7 star group

ICICI BANK LTDICICI BANK LTDLeading private bank in IndiaLeading private bank in India

Established in 1955 (as Industrial Credit and Investment Established in 1955 (as Industrial Credit and Investment Corporation of IndiaCorporation of India

1994 ICICI established Banking Corporation as a banking subsidiary. 1994 ICICI established Banking Corporation as a banking subsidiary. formerly Industrial Credit and Investment Corporation of India. Later, formerly Industrial Credit and Investment Corporation of India. Later, ICICI Banking Corporation was renamed as 'ICICI Bank Limited'. ICICI Banking Corporation was renamed as 'ICICI Bank Limited'. ICICI founded a separate legal entity, ICICI Bank, to undertake ICICI founded a separate legal entity, ICICI Bank, to undertake normal banking operations - taking deposits, credit cards, car loans normal banking operations - taking deposits, credit cards, car loans etcetc

ICICI Bank's equity shares are listed in India on Bombay Stock ICICI Bank's equity shares are listed in India on Bombay Stock Exchange and the National Stock Exchange of India Limited and Exchange and the National Stock Exchange of India Limited and

Remarkable contribution in Banking IndustryRemarkable contribution in Banking Industry

ICICI Bank is India's second-largest bank with total assets of Rs. ICICI Bank is India's second-largest bank with total assets of Rs. 3,849.70 billion (US$ 82 billion) at September 30, 2008 3,849.70 billion (US$ 82 billion) at September 30, 2008

network of over 1,399 branches, 22 regional offices and 49 regional network of over 1,399 branches, 22 regional offices and 49 regional processing centers, about 4,485 processing centers, about 4,485 ATMsATMs (at the end of September (at the end of September 2008), and 24 million customers 2008), and 24 million customers

Remarkable contribution in Banking IndustryRemarkable contribution in Banking Industry

ICICI Bank is India's second-largest bank with total ICICI Bank is India's second-largest bank with total assets of Rs. 3,849.70 billion (US$ 82 billion) at assets of Rs. 3,849.70 billion (US$ 82 billion) at September 30, 2008 September 30, 2008

network of over 1,399 branches, 22 regional offices and network of over 1,399 branches, 22 regional offices and 49 regional processing centers, about 4,485 49 regional processing centers, about 4,485 ATMsATMs (at (at the end of September 2008), and 24 million customers the end of September 2008), and 24 million customers

ICICI Bank is also the largest issuer of credit cards in ICICI Bank is also the largest issuer of credit cards in IndiaIndia

Presence in overseas marketPresence in overseas market The Bank currently has subsidiaries in the United The Bank currently has subsidiaries in the United

Kingdom, Russia and Canada, branches in United Kingdom, Russia and Canada, branches in United States, Singapore, Bahrain, Hong Kong, Sri Lanka, States, Singapore, Bahrain, Hong Kong, Sri Lanka, Qatar and Dubai International Finance Centre and Qatar and Dubai International Finance Centre and representative offices in United Arab Emirates, representative offices in United Arab Emirates, China, South Africa, Bangladesh, Thailand, Malaysia China, South Africa, Bangladesh, Thailand, Malaysia and Indonesia. Our UK subsidiary has established and Indonesia. Our UK subsidiary has established branches in Belgium and Germanybranches in Belgium and Germany

ICICI Bank with its customer service has changed the ICICI Bank with its customer service has changed the meaning of Banking services in Indiameaning of Banking services in India

Some Awards & recognitionSome Awards & recognition Most admired & trusted bank in Asia 2007Most admired & trusted bank in Asia 2007 In 1999, ICICI become the first Indian company and In 1999, ICICI become the first Indian company and

the first bank or financial institution from non-Japan the first bank or financial institution from non-Japan Asia to be listed on the NYSE. Asia to be listed on the NYSE.

ICICI Bank wins the "Best Bank in India" Award from ICICI Bank wins the "Best Bank in India" Award from NDTV Profit-Outlook Money  NDTV Profit-Outlook Money  

DNA of ICICI BANK LTD.DNA of ICICI BANK LTD.

Like human body, Organization too have DNA which forms theLike human body, Organization too have DNA which forms the

organization foundation. It can be summaries in few points-organization foundation. It can be summaries in few points-

Honesty & integrityHonesty & integrity

Customer first (Customer Relationship Management)Customer first (Customer Relationship Management)

Boundary less communicationBoundary less communication

Entrepreneurship Mindset of the employeeEntrepreneurship Mindset of the employee

ICICI BANK LTDICICI BANK LTDPurpose of existence of an organizationPurpose of existence of an organization

To provide complete financial assistance to the To provide complete financial assistance to the customers by sticking with the strong ethical values and customers by sticking with the strong ethical values and code of conductcode of conduct

Corporate Social ResponsibilityCorporate Social Responsibility

To comply with all applicable laws, rules and To comply with all applicable laws, rules and regulations. Company strictly follows the code of conduct regulations. Company strictly follows the code of conduct and compliance rules. and compliance rules.

HOW ORGANISATION CO-ORDINATE WITH HOW ORGANISATION CO-ORDINATE WITH VARIOUS ACTIVITIES OF ITS DIFFERENT VARIOUS ACTIVITIES OF ITS DIFFERENT

DEPARTMENTDEPARTMENT

Clear and transparent system through which all the Clear and transparent system through which all the departments are connected.departments are connected.

Universe, a common platform for all the employeesUniverse, a common platform for all the employees

FINACLE a software used to access external customerFINACLE a software used to access external customer

Intranet(e-Mails,escalation of any issue/problemIntranet(e-Mails,escalation of any issue/problem))

Organizational chartOrganizational chart

CEO &MD

ED

GM

Dy.GM

Chief Manager 2

Chief Manager 1

Manager 2

Manager 1

Assistant Manager 2

Assist Manager 1

Senior Officers

Officers

Contd…………...Contd…………...

The organization is very transparent to its The organization is very transparent to its employee in terms of performance employee in terms of performance measurement system.measurement system.

One can find out their balance score card in One can find out their balance score card in comparison to other employeecomparison to other employee

one can see the BSC of their subordinates as one can see the BSC of their subordinates as well as the superiors. well as the superiors.

Thank YouThank You