PPT - 1 Bridging The Generation Gap Jeffrey Lindsey, PhD, CFO, PM, EFO.
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Transcript of PPT - 1 Bridging The Generation Gap Jeffrey Lindsey, PhD, CFO, PM, EFO.
PPT - 1
Bridging The Generation Gap
Jeffrey Lindsey, PhD, CFO, PM, EFOJeffrey Lindsey, PhD, CFO, PM, EFO
PPT - 2
Pre-Test
PPT - 3
The High School Class of 2009
The people who are starting college this fall across the nation were born in 1991.
They have no meaningful recollection of the Reagan Era and probably did not know he had ever been shot.
They were prepubescent when the Persian Gulf War was waged.
They were 9 when the Soviet Union broke apart and do not remember theCold War.
PPT - 4
Overview of Generations
The GenerationsGeneration Age Influence Traits
Millennium/Generation Y
Pre-school – Early 20’s
1982 - 2000
* Fall of the Berlin Wall* Expansion of technology* Mixed economy* Natural disasters* Violence* Drugs and Gangs
* Independence* Globally concerned* Health conscious* Cyber literate
Generation X Late 20’s – Late 30’s
1965 - 1981
* Sesame street, MTV* End of Cold War* Rise of personal computing* Divorce* AIDS, crack cocaine* Missing children on milk cartons and missing parents at home
* Technosavvy* Diverse* Independent* Skeptical* Entrepreneurial
Baby boomers Early 40’s – late 50’s
1946 -1964
* Booming birthrate* Economic prosperity* Expansion of suburbia* Vietnam, Watergate* Human rights movement* Sex, drugs, rock’n roll
* Idealistic* Competitive* Question authority* “Me” generation
Traditionalists Early 60’s – early 90’s
1909-1945
* The Great Depression* The New Deal*World War II* The G.I. Bill
* Patriotic* Loyal* Fiscally conservative* Faith in institutions
PPT - 6
Are you a CUSP?
PPT - 7
The High School Class of 2009
They are too young to remember the first space shuttle blowing up.
Tianamen Square means nothing to them. Bottle caps have always been screw off and
plastic. Atari predates them, as do vinyl albums. The statement "You sound like a broken
record" means nothing to them. They have never owned a record player.
PPT - 8
Traditionalists
Born between 1909-1945
75 million births
37 year span
PPT - 9
Baby Boomers
Born between 1946-1964 80 million births 19 year span
PPT - 10
The High School Class of 2009
They have always had cable. There have always been VCRs, but they have no
idea what BETA was. They cannot fathom not having a remote control. They don't know what a cloth baby diaper is, or know
about the "Help me, I've fallen and I can't get up" commercial.
They were born the year after the Walkmen was introduced by Sony.
Roller skating has always meant inline for them.
PPT - 11
Generation X
Born between 1965 – 1981 46 million births 17 year span
PPT - 12
Generation X
Sesame street, MTV End of Cold War Rise of personal
computing Divorce AIDS, crack cocaine Missing children on milk
cartons and missing parents at home
PPT - 13
Generation X
Less loyal Independent Crave attention Home Priorities Experience View of world Expectations
PPT - 14
Generation X
Best learn: Best to use materials with fewer words than those
designed for older generations, they don’t read as much as their older, are attracted to pages that provide lots of visual stimulation – headlines, subheads, graphics, and lists
Motivated Time off, meeting own goals, recognition from
boss, skills training, stock options, mentoring, fun
PPT - 15
The High School Class of 2009
No idea that Americans were ever held hostage in Iran. Can't imagine what hard contact lenses are. Don't know who Mork was or where he was from. (The
correct answer, by the way, is Ork) They never heard: "Where's the beef?", "I'd walk a mile
for a Camel,“ or "De plane, de plane!" Do not care who shot J.R. and have no idea who J.R.
was. Kansas, Chicago, Boston, America, and Alabama are
bands, not places. There has always been MTV. They don't have a clue how to use a typewriter.
PPT - 16
Generation Y
Born between 1982- 2000 76 million births 19 year span
PPT - 17
Generation Y (1976-96)
Self-reliant Stability, heritage,
volunteerism, escapism Tolerant and accepting of
diverse lifestyles More than 40% must take
remedial math or English after high school
Vocational experience limited Reading, writing, ES technical
knowledge needed
PPT - 18
Millennium
Fall of the Berlin Wall
Expansion of technology
Mixed economy Natural disasters Violence Drugs and Gangs
PPT - 19
Millennium
Independence Globally concerned Health conscious Cyber literate
PPT - 20
Generation Y
Best learn: Materials that suit them are lively and varied; they
will become bored with learning/training that is not highly active and interactive. Printed materials should have the same multiple focal points as the materials targeted at Xers.
Motivated Time off, portable skills, training, meeting own
goals, stock options, mentoring, money
PPT - 21
Generation Z
2001 – 2012 23 million and growing rapidly
PPT - 22
Clashpoints Around Career Goals
Traditionalists…”Build a legacy” Baby Boomers…”Build a stellar career” Generation Xers…”Build a portable
career” Millennials…”Build parallel careers”
PPT - 23
Clashpoint Around Job Changing
Traditionalists…”Job changing carries a stigma”
Baby Boomers…”Job changing puts you behind”
Generation Xers…”Job changing is necessary”
Millennials…”Job changing is part of my daily routine”
PPT - 24
Rewarding the Generations
Traditionalists…”The satisfaction of a job well done”
Baby Boomers…”Money, title, recognition, the corner office”
Generation Xers…”Freedom is the ultimate reward”
Millennials…”Work that has meaning for me”
PPT - 25
Clashpoint Around Feedback
Traditionalists…”No news is good news” Baby Boomers…”Feedback once a year,
with lots of documentation!” Generation Xers…”Sorry to interrupt, but
how am I doing?” Millennials…”Feedback whenever I want
it at the push of a button”
PPT - 26
Clashpoint Around Training
Traditionalists…”I learned it the hard way; you can too!”
Baby Boomers…”Train ’em too much and they’ll leave”
Generation Xers…”The more they learn, the more they stay”
Millennials…”Continuous learning is a way of life”
PPT - 27
Recruiting Generations
Create cross-mentors of Gen Xers, Boomers and Yers
When recruiting, focus on how the job benefits the applicant, not just the organization.
Manage people as individuals. Set up programs for flexible or semi-retired work. Set up continuous learning programs to retain
workers. Challenge each generation with appropriate
responsibilities.
PPT - 28
Training Xers andY’s
PPT - 29
Pedagogical Implications
Provide an opportunity for team assignments. Provide an opportunity to select or define
some aspect of the assignment Demonstrate concern about vocational
growth Demonstrate interest in their personal life Develop a reputation for fairness Discuss issues frankly; ask for opinions and
solutions
PPT - 30
Four Areas to Remember
Personal Interactive Stimulating Practical
PPT - 31
Personal
Want to be recognized as individuals Want relevant examples Want a voice in class decisions Want a relationship with professor
PPT - 32
Interactive
Value group interaction Class as a social, as well as
educational experience Need nonjudgmental sounding board
PPT - 33
Stimulating
Not passive recipients of information Must be engaged to comprehend/retain
information Want a variety of learning experiences Used to being entertained
PPT - 34
Practical
Course work needs to be relevant to “Real World”
Want to learn marketable skills Want information to be current
PPT - 35
Managing and Training Generation X & Y
Accept them Care Hands off, be there Talk, talk, talk High input Mentoring Exert authority from reason Learn to move faster in making
change Convey the meaning of
assignments
Be explicit about your expectations
PPT - 36
Post Test
PPT - 37
Bibliography
Generation Gap – http://library.thinkquest.org BridgeWorks – http://www.generations.com Adams, S.J. (2000, January). Generation X. Professional Safety
26-29 Salopek, J.J. (2000, February). The Young and the Rest of Us.
Training & Development 26 –30 Alch, M.L. (2000, February). Get Ready for the Net Generation.
Training & Development 32 – 34 Ruch, W. (2000, April). How to Keep Gen X Employees from
Becoming X-Employees. Training & Development 40-43
PPT - 38
Questions
PPT - 39
Contact Information
Jeffrey T. Lindsey, Ph.D., PM, CFO, EFO
Author - Brady Publishing Chief Learning Officer, Health & Safety
Institute Adjunct Professor, The George Washington
University & St. Petersburg College 239-560-0083 [email protected]