PPSC Citizen's Charter

CITIZEN’S CHARTER

TABLE OF CONTENTS

I. Message

II. Introduction

III. Vision and Mission Statements

IV. PPSC Pledge

V. List of PPSC Frontline Services

Issuance of Certificate of Course Completed

Verification of Graduate Records/Documents

Authentication of Certificate of Training (Walk-In)

Authentication of Certificate of Training (Thru Mail)

Filing of Administrative Complaint

Response to Inquire (Phone)

VI. List of constitutive units Frontline Services

a. National Police College (NPC)

b. Philippine National Police Academy (PNPA)

c. National Police Training Institute (NPTI)

d. National Fire Training Institute (NFTI)

e. National Jail Management and Penology Training Institute (NJMPTI)

f. National Forensic Science Training Institute (NFSTI)

VII. Feedback Form

VIII. Feedback and Redness Mechanism

(Anti-Fixer Campaign)

IX. Our Organization

INTRODUCTION

The Philippine Constitution provides that:

“The state shall maintain honesty and integrity in the public service and take

positive and effective measures against graft and corruption”

Article 11, Section 27.

Republic Act No. 9485, otherwise known as the Anti-Red Tape Act OF 2007, was enacted ON June 2, 2007, aimed to

eradicating red tape in the operation of all government agencies to maintain honesty and responsibility among its

public officials and employees and take appropriate measures to promote transparency in transacting business in

each of the offices of the College, with a simplified procedures that will expedite government transactions.

The Philippine Public Safety College, in support to this program established mechanisms to ensure the timely and

effective respond time delivery of its frontline services, thus the PPSC Citizen’s Charter.

It is therefore enjoined that all PPSC personnel should be familiar with the contents of this handbook as they perform

their functions and responsibilities as public servants.

Our Mandate

We are mandated to serve as the premier educational institution for training, human resource development and

continuing education for all personnel of the PNP, BFP, and BJMP (Section 66, RA 6975)

Our Mission

The Philippine Public Safety College provides comprehensive and continuing education, training, and human resource

development to all personnel of the Philippine National Police (PNP), Bureau of Fire Protection (BFP), Bureau of Jail

Management and Penology (BJMP) and other public safety agencies and stakeholders and instilling in them the value

of their sworn duties.

Our Vision

By 2020, the Philippine Public Safety College is one of the best public safety education and training systems in

Southeast Asia that is globally competitive and committed to the delivery of effective and efficient public service.

Our Philosophy

The Philippine Public Safety College is committed to develop a highly ethical, effective and efficient corps of public

safety personnel imbued and equipped with knowledge, attitude, skills, habits and values necessary to serve and

protect the people.

Our Core Values

Servanthood; Excellence; Responsibility & Accountability; Valuing People & Respect for Human Rights; Integrity; Courage; and Empowerment

LIST OF PPSC FRONTLINE SERVICES

TYPE OF FRONTLINE SERVICES CONCERNED OFFICE FEES PROCESSING TIME

1. Issuance of Certificate of Course Completed CRO None 10 Minutes

2. Verification of Graduation Records CRO None 5 Minutes

3. Authentication of Graduation Records

Walk-In

Thru Mail

CRO

Message Center

None

None

10 Minutes 10 days

4. Filling of Petition for Review/appeal of Administrative Complaint

ILO None 5 days

5. Response to Inquire (Phone) Officer of the Day None 15 Mins

FRONTLINE SERVICES

Pursuant to Section 66 of Republic Act 6975, otherwise known as the “Department of the Interior and Local

Government (DILG) Act of 1990” the Philippine Public Safety College (PPSC) is mandated to serve as the premier

educational institution for the training, human resource development and continuing education of all personnel of the

Philippine National Police (PNP), the Bureau of Fire Protection (BFP) and the Bureau of Jail Management and Penology

(BJMP).

The PPSC, through its constitutive units and regional training schools, is offering the following mandatory

career courses:\

1. PHILIPPINE NATIONAL POLICE ACADEMY (PNPA)

COURSES ENTRY REQUIREMENT OPR

Bachelor of Science in Public Safety (BSPS)

Civilian (at least High

Scholl Graduates)

Philippine National Police Academy (PNPA) Camp Castaneda Silang, Cavite Tel No.

(049) 545-59-39

(049) 396-40-76

2. NATIONAL POLICE COLLEGE

COURSES

ENTRY REQUIREMENT

OPR

Master in Public Safety Administration (MPSA)

Public Safety Officers Senior Executive Course (OSEC)

Public Safety Officers Advance Course (OAC)

Public Safety Officers Basic Course (OBC)

Officers Orientation Course (OOC)

Superintendent /SG-22

Police/ Fire/Jail Superintendent Senior Inspector

Police Inspector

Lateral Entrants

National Police College (NPC) Camp Castañeda, Silang, Cavite Tel. No. (02) 666-33-13

3. NATIONAL FIRE TRAINING INSTITUTE

COURSES

ENTRY REQUIREMENT

OPR

Fire Officers Advance Course (OAC)

Fire Officers Basic Course (OBC)

Fire Officers Candidate Course (OCC)

Fire Protection Supervisory Course (FPSC)

Fire Arson Investigation and Inspection Course (FAIIC)

Fire Basic Recruit Course (FBRC)

Fire Senior Inspector Fire Inspector

Senior Fire Officer 4

Fire Officer 3

Fire Officer 2

Newly recruited F01

National Fire Training Institute (NFTI) Camp V. Lim, Calamba, Laguna Tel No. (049) 8340432

4. NATIONAL JAIL MANAGEMENT AND PENOLOGY TRAINING INSTITUTE

COURSES

ENTRY REQUIREMENT

OPR

Officers Advance Course (OAC)

Officers Basic Course (OBC)

Jail Officers Candidate Course

(JOCC)

Jail Senior Leadership Course (JSLC)

Jail Junior Leadership Course (JJLC)

Jail Basic Recruit Course (JBRC)

Jail Senior Inspector

Jail Inspector

Senior Jail Officer 4

Senior Jail Officer 1

Jail Officer 2

Newly recruited J01

National Jail Management and Penology Training Institute (NJMPTI) Camp V. Lim, Calamba, Laguna Tel. No. (049) 834-68-27

5. NATIONAL FORENSIC SCEINCE TRAINING INSTITUTE

COURSES

ENTRY REQUIREMENT

OPR

Public Safety Investigation and

Detection Course (PSIDC)

Public Safety Narcotics Investigation

Course (PSNIC)

Public Safety Traffic Investigation

Course (PSTIC

P/F/J Officer 2- P/F/J

SINSP

-do-

P/F/J/ Officer 2

National Forensic Science Training Institute (NFSTI) Camp V. Lim, Calamba City Mobile: 0928-5500296

6. NATIONAL POLICE TRAINING INSTITUTE

COURSES

ENTRY REQUIREMENT

OPR

Police Officers Candidate Course

(OCC)

Police Senior Leadership Course

(SLC)

Police Junior Leadership Course

(JLC)

Police Basic Recruit Course (PBRC)

Senior Police Officer 4

Senior Police Officer 2

Police Officer 3

Newly recruited P01

Police National Training Institute through the 17 Regional Training Schools located nationwide

ISSUANCE OF CERTIFICATE OF COURSE COMPLETED

Service:

Schedule of Availability of Service:

Monday-Friday

8:00AM-5:00PM

Who May Avail of the Service:

Uniformed Personnel of the PNP, BFP, and BJMP who undergo

and passed the Course/Training Requirement

Requirements:

Two (2) valid Identification Cards

Wearing complete uniformed

Duration: 7 Minutes

How to Avail of the Services:

STEP APPLICANT/CLIENT

SERVICE PROVIDER

DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES)

OFFICE OPR

FORM

1 Register at the Duty Officer Counter

Direct Client to proceed to the CRO

1 Minute

Duty Officer of the Day

2 Secure and Fill-Out Request Form

Verify Name of UP’s from the Master list of Declaration of graduates

3 Minutes

CRO Ground Floor

Request Form

3 Sign in the Log Book and receive certificate

Prepare and Release Certificate

3 Minutes

CRO Ground Floor

- End of process for Issuance of Certificate-

VERIFICATION OF GRADUATION DOCUMENTS/RECORDS

Service:

Schedule of Availability of Service

Monday-Friday

8:00AM-5:00PM


Uniformed Personnel of the PNP, BFP, and BJMP who undergo and passed the Course/Training Requirement

Requirements:



Duration: 8 Minutes


STEP APPLICANT/CLIENT SERVICE PROVIDER DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES

OFFICE OPR

FORM



1 Minutes

Duty Officer of the Day

Log Book

2 Secure and submit properly filled out verification slip including requirements

Verify Name of Client form the Master List of Graduates

1 Minutes

CRO Ground Floor

Verifica Tion Slip Form

3 Show the verification slip

Release the verified graduation Records/ Documents

3 Minutes

CRO Ground Floor

4 Retrieve the presented requirements

3 Minutes

CRO Ground Floor

-End of process for Verification of Documents/Records-

AUTHENTICATION OF POLICE, FIRE, AND JAIL CERTIFICATE OF TRAINING (Walk-In)


Monday-Friday

8:00AM-5:00PM


Uniformed Personnel of the PNP, BFP, and BJMP who undergo and passed the Course/Training

Requirement Requirements:

Original or Photo copy of Certificate of Training/Course



Duration: 6 Minutes


STEP APPLICANT /CLIENT SERVICE PROVIDER DURATION OF ACTIVITY (UNDER NORMAL CIRCUMSTANCES

OFFICE OPR

FORM



1 Minute

Direct Client to proceed to the CRO G/F

Log Book

2 Present original or photo copy of certificate of training

Present original or photo copy of certificate of training

3 Minutes

CRO Ground Floor

3 Received the Authenticated copy of Certificate

2 Minutes

CRO Ground Floor

- End of process for Authentication of Certificate of Training (Walk-In) -

AUTHENTICATION OF POLICE, FIRE, AND JAIL CERTIFICATE OF TRAINING (Thru Mail)

Service:


Monday-Friday

8:00AM-5:00PM


Uniformed Personnel of the PNP, BFP, and BJMP who undergo and passed the Course/Training Requirement

Requirements:

Photo copy of Certificate of Training/Course send thru mail

Duration: 39 Minutes



OFFICE OPR

FORM

1 Letter request for authentication from PNP,BFP, and BJMP Uniformed Personnel

Verify and validate the certificate of Training from the Master List of Graduates

3 Minutes

CRO Ground Floor

2 Prepare and initial Letter of confirmation for approval of the President

30 Minutes

CRO Ground Floor

3 Release/ forward confirmation letter to the Message Center

5 Minutes

CRO Ground Floor

4 Forward the said documents to the Message Center for mailing

1 Day

Message Center G/F

LBC

- End of process for Authentication of Certificate of Training (Thru-Mail)-

FILLING AND PROCESSING OF COMPLAINTS AGAINST STUDENTS/TRAINEES

Service:


Monday-Friday

8:00AM-5:00PM


Uniformed Personnel of the PNP, BFP, and BJMP who

has the violation of Training Guide (Respondents)

Requirements:

Complete case folder

Indorsement or transmittal letter by concerned Unit/Center

Certified true copy of the appealed Resolution

1. Filing of Appeal

a. Notice of appeal b. Appeal memorandum c. Certified true copy of the appealed resolution d. Complete records of the case

2. Filing of Petition for Review

a. Notice of petition for review b. Petition for Review c. Certified true copy of the appealed resolution

e. Complete records of the case f. New evidence/Record/document to support the petition for review

Duration of Time: 114 hours

How to Avail of the Services Filing of Appeal/Petition for Review


OFFICE OPR

FORM

1 (If aggrieved by the resolution of the Board, Respondent may file a Motion for Reconsideration within 48 hours upon receipt of the ACAD board Resolution)

In the absence of appeal or lapse for the provide period the resolution became final and executor

48 Hours

ILO 4th Floor

Case Document

2 Submit appeal memorandum Complete records of the case

Upon receipt of the case folder docket case and

2 Hours

ILO 4th Floor

Case Document

Reevaluation of the motion for appeal

24 Hours

If the appeal is given due course prepare the resolution for signature of the President

24 Hours

ILO 4th Floor

Case Document

Transmit copies of the resolution to the parties

8 Hours

ILO 4th Floor

Log Book Receiving Copy

Forward the final decision and case documents to concern Constitutive Units

8 Hours

ILO 4th Floor

Log Book Receiving Copy

- End of process for Filling of Petition for Review/Appeal-

RESPONSE TO INQUIRE (PHONE)

Service:

Scheduled of Availability of Services: Monday of Friday (Regular Working Days) 8:00 a.m. to 5:00 p.m.

Who may avail of the Services: PNP, BFP and BJMP Uniformed Personnel and General Public

What are the Requirements:

Complete name

Address,

Telephone Number

Name of Office,

Nature of Inquiries


How to avail of the Service:


OFFICE OPR

FORM

1 Request for assistance via land line phone

Get personal data of client and details of request, and fill out customer information sheet

1 Minute

Officer of the Day

Customer Information Sheet Log Book

2 Reply to simple queries 3 Minutes

3 Return call to verify the truth and existence of the call

1 Minute

4 Refer to concerned agencies if request entails further action, and Coordination

5 Minutes

-End of Process for Response to Inquire-

PNPA CITIZENS’ CHARTER

Citizen’s Charter

CAMP MARIANO CASTAÑEDA, SILANG CAVITE

Course Description

The Bachelor of Science in Public Safety is a four-year residential scholarship Cadetship Program for future

commissioned officers of the three uniformed services of the Department of the Interior and Local Government: The

Philippine National Police (PNP), the Bureau of Fire Protection (BFP) and the Bureau of Jail Management and

Penology (BJMP).

The program, provides preparatory education and public safety and service oriented training, to develop

competent, effective and efficient public safety officers with high sense of discipline, character and leadership skills.

Graduates of the program are appointed, in permanent status, as Inspectors of the Police, Fire, and Jail Agencies.

Mandate

The Philippine National Police Academy (PNPA) established under Section 19, Presidential Decree No. 1184 is

a component of the Philippine Public Safety College pursuant to Section 67 Republic Act No. 6975 and serves as the

premiere institution mandated to provide the preparatory education and training for future commissioned officers of

the Philippine National Police (PNP), Bureau of Fire Protection (BFP) and Bureau of Jail Management and Penology

(BJMP)

Mission

To provide comprehensive education and training programs to transform cadets into God-centered,

community-responsive public safety officers trusted and respected by the people.

Vision

For the glory of God, the Academy is the Center for the professionalization and character development of public safety officers endowed with the culture of Justice, Integrity and Service

Institutional Philosophy

PNPA is committed to develop cadets into competent public safety officers, with management and leadership

qualities, sound moral character and personality befitting that of a professional "law enforcer with a heart" based on

strong democratic ideals and processes with respect for authority and human rights.

Core Values

JUSTICE, INTEGRITY, SERVICE

SELECTION AND ADMISSION PROCESS FOR CADET THE 4 YEAR BACHELOR OF SCIENCE IN PUBLIC SAFETY (BSPS) PROGRAM.

Service:

Schedule of Availability of Service: Phase I – Admission Test – (October) Phase II – A. Psychological Psychiatry Examination (PPE) February of the following year B. General Physical Examination (Height & Weight; Ophthalmology; EENT), Dental (February) C. Medical Laboratory Examinations, Agility Test, Panel Interview - (April)

What are the Requirements: Qualification for Admission

Natural - born Filipino citizen;

18 years old to 22 years old

Single with no parental obligation;

At least high school graduate upon application;

Height must be at least 5 feet and 4 inches for male and 5 feet and 2 inches for female;

Weight must correspond to the applicant’s height, gender and age and not to exceed or lower than (11)

pounds or five (5) kilograms of the standard weight;

Physically and mentally fit for cadetship training;

With good moral character (no criminal, administrative and civil derogatory record);

No pending complaint and/or case before any tribunal of whatever nature;

Not a former cadet of the Philippine National Police Academy or other similar institutions;

Not have been dismissed from any private employment or government position for cause;

A. Applicant must pass:

The PNPA Cadet Admission Test, Medical, Psychological and Psychiatric Examination, Agility Test and

Interview;

The minimum Physical Fitness Exercises, as follows:

Exercises Male Female

Pull-Ups 3

Full Arms Hanging 45 seconds 2 min Push-Ups 25 25

2 min Sit-Ups 40 40

100 meter dash 18 seconds 20 seconds

3 km run 24 minutes 27 minutes

Duration: Half-Day in October

Two (2) days in February Five (5) days in April

How to Avail of the Service

STEP APPLICANT /CLIENT SERVICE PROVIDER

DURATION OF ACTIVITY (UNDER

NORMAL CIRCUMSTANCES

OFFICE OPR

FORM

Fill up PNPACAT application form (Note: Application forms are available at the Police Station, BFP/BJMP Regional and Provincial Office, select Colleges & Universities, PNPAAAI Regional & Provincial Office, and can be downloaded at PNPA website (www.pnp.edu.ph)

Distribute PNPA Cadet Admission Test Application Forms (nationwide)

44 working days in May-June

Office of the Registrar, OTB, PIO

PNPACAT Application Form

http://www.pnp.edu.ph/

2 Submit filled up Application Form to Registrar, PNPA Camp Gen Mariano N. Castañeda, Silang, Cavite

Receive & encode CAT applications forms and Issue Notice of Examination to qualified applicants and Disqualification Notice to those not qualified

5 minutes/ application June-October

Encoders composite from different offices

Notice of Examination Notice of Disqualification

3 Qualified PNPACAT applicants Take Exam (Schedule: Every Last Sunday of October

Conduct PNPACAT Nationwide

Four (4) hours in October

Designated examiners & proctors

Notice of Examination Valid ID

4 If applicant passed the PNPACAT exam, he/she will report to PNPA and get processing slip & name tag from the Registrar

Registrar issue name tag, processing slip and Personal History Statement

2 minutes Designated personnel

PHS Form

5 If applicant passed the PNPACAT he/she will report to PNPA for Psychological & Psychiatric Examination (PPE) / Physical, Medical& Dental Examination (PMDE)

Administer PPE (written & oral) General Physical Examination EENT, Ophta, Height & Weight, Dental

3 days February Assigned NP/Medical/ Dental Team Group Coordinators

Valid ID PNPA issued name tag

6 If applicant pass the Psychological & Psychiatric Examination he/she will report to PNPA to continue the selection process and bring the following:

a. NSO-issued Birth Certificate b. NSO-issued Certificate of Non-Marriage c. Community Tax Certificate d. Barangay Clearance

Check if the documents are complete and in order

5 minutes each candidates

Office of the Registrar & designated staff & personnel

Notice from the PNPA

e. Police Clearance f. Fiscal Clearance g. NBI Clearance h. Transcript of Records or form 137 i. Eligibility j. Certificate of Employment k. 5 pcs 1 ½ x 1 ½ picture

7 If the documents of the applicant are complete and in order, he/she will undergo Medical/ Laboratory Test/ECG/X-Ray/Dental Panoramic X-Ray

Medical Laboratory Test Two (2) calendar day

Medical Officers

Processing slip

8 If the applicant passed the medical/laboratory test/ECG/X-Ray he/she will undergo the physical fitness/agility test

Physical fitness/agility test

One (1) calendar day

Assigned Tactical CO/NCO

Processing slip

9 If the applicant passed the physical fitness/agility test she/he will undergo the Panel Interview

Interview applicants and deliberate to determine those who are qualified

10 minutes per cadet candidates

Cadet Admission Committee Members Assigned Interviewers

List of Cadet Candidates for Interview Panel Interview Rating Sheet

10 Applicant will wait for the announcement if he/she passed the Panel Interview

Issue & Publish General Order for the announcement of appointment of New cadets

Two (2) working days

HRMO, C Admin Branch Computer Optr

General Orders for the appointment of new cadets

11 Publication to PNPA Website/FB Account the list of cadet candidates

Ten (10) minutes PNPA Website Admin

List of Cadet Candidates

End of Process for Cadet Selection


STEP APPLICANT/CLIENT SERVICE PROVIDER

DURATION OF ACTIVITY (Under Normal Circumstances)

PERSON-IN-CHARGE

FORM

1 Report for Admission Processing, accounting & limited physical examination

20 minutes per cadet candidates

Cadet Admission Committee Registrar Medical Officer Tactical Officer

Notice to Report List of New cadets per GO List of Cadets who reported

2 Successful candidate will report to PNPA to attend the New Cadet Orientation Program

Conduct of Cadet Orientation Program

45 days Cadet Admission Committee Registrar Tactical Officer

List of New cadets per GO List of Cadets who reported

3 Successful Cadet join the Incorporation Rites

Incorporation Rites After 45 days (June 15 )

Academic & Cadet Affairs Division OTB Cadet Corps

List of Cadets who will be Incorporated

4 Cadet take the 4-Year BSPS Curriculum

Academic & Cadet Affairs Division

4 years (School Calendar)

Academic & Cadet Affairs Division

5 If satisfactorily completed the BSPS Curriculum cadet will be conferred the BSPS degree and issued the Diploma

Graduation Rites After 4 years Graduation Committee Academic & Cadet Affairs Division OTB Cadet Corps

Declaration of Graduates GO of Graduates Final Order of Merit Transcript of Records GO on awards Diploma DILG Department Order

End of process for Admission

NATIONAL POLICE COLLEGE

CITIZEN’S CHARTER

CAMP MARIANO CASTAÑEDA, SILANG CAVITE

Mandate

The National Police College (NPC) provides the continuing education and career training needs of the commissioned officers of the uniformed services of the PNP, BFP and the BJMP.

Mission

To produce graduates imbued with high moral and governance ethical standards equipped with professional management skills and competencies necessary for the effective delivery of public safety services. Vision

To institutionalize a responsive education and training programs for public safety leaders and practitioners. NPC Philosophy

The NPC is committed to adhere to the PPSC’s institutional philosophy of developing a "professionalized corps of public safety personnel, who are open and sensitive to people's needs, imbued with social moral values and firm respect for human rights and democratic processes and oriented to become the best and the brightest."

Core Values

Commitment, Honor, Integrity and Quality Service.

Courses Offered:

Course

Duration

Requirements

MPSA 1 year Endorsement from the head of respective bureau/office

Must have a 1st Level or Superintendent Eligibility or its equivalent.

Must pass the Qualifying Examination administered by the College

Division/Section Chief with Salary Grade of 22 (for civilian).

PSOSEC 8 months or

1226 hrs

Recommendation from head of respective bureau/office

Graduate of Officers Advance Course (OAC)

With a Rank of Superintendent/

Commander

Drug test clearance

PSOAC 4 months Or

600 hrs

Recommendation from head of respective bureau/office.

Graduate of Public Safety Officers Basic Course (PSOBC)

With a Rank of Chief Inspector/Senior Inspector

Drug test clearance

PSOBC 4 months or

600 hrs

Recommendation from head of respective bureau/office.

With a Rank of a Police Inspector with Regular Appointment

Drug test clearance

Field Training Program

12 months or

1,920 hrs

Police Inspector appointed on Temporary Status (Lateral Entrants)

ADMISSION Service Schedule of Availability of Service: Monday –Friday (Regular Working Day) 8:00 am-5:00 pm

Who May Avail of the Service: PNP/ BFP/BJMP and PCG Uniformed Personnel and other members of law enforcement agencies.


Checklist

Bureau Order

Recommendation

Personal Data Sheet

Drug Test Clearance

Authenticated Copy of Pre-Requisite of Latest Mandatory Course Training Certificate

How to Avail of the Service: Admission Procedures (PSOSEC, PSOAC and PSOBC)


OFFICE OPR FORM

1 Secure endorsement from respective bureau

Direct client to proceed to the Registrar Office

2

Minutes


Direct client to proceed to the Registrar Office

2

Minutes

Duty Officer Log Book

3 Fill-up Registration Form and Submit required documents

Evaluation of Documents 5

Minutes

Registrar

Registration form

4 Submit (2) evaluated folders to Registrar for inclusion in the course applied for

Registrar confirms inclusion in the roster for the opening of the course

5

Minutes

Registrar General Order

-END OF ADMISSION PROCESS-

IN-PROCESSING PROCEDURE

Service

Schedule of Availability of Service: Monday –Friday (Regular Working Day) 8:00 am-5:00 pm Who May Avail of the Service:

PNP/ BFP/BJMP and PCG Uniformed Personnel and other members of law enforcement agencies. (PSOSEC, PSOAC and PSOBC)


Checklist

Bureau Order

Recommendation

Personal Data Sheet

Drug Test Clearance

Authenticated Copy of Pre-Requisite of Latest Mandatory Course Training Certificate

How to Avail of the Service: In-Processing Procedures (PSOSEC, PSOAC and PSOBC)


OFFICE OPR FORM

1 Student shall proceed to the Registrar’s Office for enrolment

2 Minutes

Registrar

2 Attend the Opening Ceremonies and the Orientation with NPC Staff.

Students attend the Opening Ceremonies on the prescribed date and venue.

1 hr 30 minutes

3 Students shall report to the Dormitory Manager for billeting assignments.

Student gets billeting assignment and beddings

10 Minutes

Logistics Office

4 Students shall report to their respective Course Coordinator.

Course Coordinator conducts briefing and orientation to students about school policies and regulations.

30 Minutes

Course Coordinator

-End of process for in-processing procedures-

OUT-PROCESSING PROCEDURE

Service

Schedule of Availability of Service: Monday –Friday (Regular Working Day) 8:00 am-5:00 pm


PNP/ BFP/BJMP and PCG Uniformed Personnel and other members of law enforcement agencies. (PSOSEC, PSOAC and PSOBC)

What are the Requirements?

Clearance

Declaration of Graduates

How to Avail of the Service: Out-Processing Procedures/Issuance of Training Certificates/Diploma (PSOSEC, PSOAC & PSOBC)


OFFICE OPR FORM

1 Secure Clearance Form Sign Clearance Form 20 Minutes

All personnel listed in the clearance form

Clearance Form

2 Turn-over all borrowed items, books, equipment

Received Returned items

10 Minutes

Librarian Supply Officer

Library Card

3 Settle all financial obligations accounts within the College

2 Minutes

SDO

4 Submit duly accomplished clearance form

Receive clearance form 1 minute Admin Officer Records Officer

Clearance Form

5 Attend the graduation ceremonies of the College.

Attendance in the graduation ceremony.

1 Hour

Director ACAD Registrar

6 Receive graduation documents Issue/release graduation documents

2 Minutes

Registrar

-END OF PROCESS FOR OUT-PROCESSING PROCEDURES-

AUTHENTICATION OF DIPLOMA/OTHER DOCUMENTS (PSOSEC, PSOAC and PSOBC)

Service

Schedule of Availability of Service: Monday –Friday (Regular Working Day)

8:00 am-5:00 pm

Who May Avail of the Service: PNP/BFP/BJMP and PCG Uniformed Personnel

What are the Requirements: Original documents/General Order/ Final Order of Merit/Diploma

How to Avail of the Service (NPC)


OFFICE OPR FORM

1 Submit required original documents

Validate submitted documents for completeness

5 Minutes

Registrar

2 Wait for issuance/authentication for requested documents

Processing of requested documents for signature

5Minutes Registrar

3 Sign claim slip/receiving copy logbook

Release documents. File claim slip.

1 Minute

-END OF PROCESS FOR AUTHENTICATION OF CERTIFICATES/DIPLOMA/OTHERS PROCEDURES-

FILLING AND PROCESSING OF COMPLAINTS AGAINST STUDENTS Service

Schedule of Availability of Service: Monday –Friday (Regular Working Day) 8:00 am-5:00 pm

Who May Avail of the Service : Training Staff, Professor, Instructors, any persons whose rights are violated What are the Requirements :

1. Filing of Delinquency Report, Report of Violations or Complaint Affidavit

a. full name and designation of the reporter/complainant b. full name and course of the student c. narration of relevant facts or specification of acts and omissions d. reports/affidavits of witnesses (if any) e. supporting documents (if any)

2. Filing of Appeal

g. Notice of appeal h. Appeal memorandum i. Certified true copy of the appealed resolution j. Complete records of the case


d. Notice of petition for review e. Petition for Review f. Certified true copy of the appealed resolution g. Complete records of the case h. New evidence/record/document to support the petition for review

Duration of Time : 159 Hours

1. How to Avail of the Service: Filing of the Delinquency Report of Violations or Complaint Affidavit


OFFICE OPR FORM

1 Complainant: Training Staff, Professor, Instructor)

Evaluate delinquency reports, written statements of witness and other evidence against students who commits serious offense

4 Hours

Non-Academics

Affairs Office

Delinquency Report

Complaint Affidavit Report of Violation

2 Require the respondent to file answer in writing within 48 hours from Receipt.

24 Hours

ACAD Board

3 Pertinent documents and evidence gathered forwarded to the ILO for Pre-Charge Investigation

8 Hours

ILO

4 Respondent’s failure to submit explanation shall be

deemed to present controversy evidence

Inform respondent of the existence of the complaint and furnish copies thereof together with the supporting documents and require the submission of an

24 Hours

ACAD Board

5 Submit report of investigation to the Director , NPC after termination of Pre-Charge Investigation

8 Hours

ACAD Board

6 If there is probable cause for Class 1 Offense

Conduct formal investigation

8 Hours

ACAD Board

Notice of Formal

Investigation

7 Convene the ACAD Board and submit its findings and recommendations to the Director, NPC through a resolution.

8 Hours

ACAD Board

Resolution

8 If Director, NPC approves the findings/Recommendation of the ACAD Board is granted.

8 Hours

NPC Director

9 Immediately transmit copies of the resolution to the parties. File the complete case record in the office

5 Minutes

Secretary/ ATAD Staff

Logbook/Receiving Copy/Index file/Electronic Database

(if any)

-End of process for filing a complaint-

2. How to Avail of the Service: Filing of Appeal STEP APPLICANT/CLIENT SERVICE PROVIDER DURATION OF

ACTIVITY (UNDER NORMAL CIRCUMSTANCES

OFFICE OPR FORM

1 If aggrieved by the resolution of the board, respondent may file a motion for reconsideration within 48 hours upon receipt of the ACAD Board resolution.

In the absence of appeal or lapse for the provided period, the resolution became final and executory.

24 hours Director, NPC and ACAD

Board

Case document

2 Respondent, if given the appeal due course

Immediately upon receipt, convene ACAD Board for review, re-evaluation of the issues presented in the motion for reconsideration vis-à-vis the facts and evidence of the case.

24 hours ACAD Board ACAD Board Resolution

3 Complaint/Respondent Immediately transmit copies of the resolution to the parties.

1 hour ACAD Board Secretary

Logbook/Receiving Copy

-End of process for appeal-

3. How to Avail of the Service: Filing of Petition for Review


OFFICE OPR FORM

1 The decision denying for the motion for reconsideration may be appealed (by way of a petition for review).

Upon receipt, check whether the motion for petition for review ad information have been approved/disapproved and signed by the head of office.

2 While the petition for review is pending, appellant may continue to attend academic functions.

Forward board resolution and case documents to PPSC Legal Office for final decision.

-End of process for petition for review-

RESPONSE TO PHONE INQUIRIES Service

Schedule of Availability of Service: Monday –Friday (Regular Working Day) 8:00 am-5:00 pm Who May Avail of the Service: General Public

What are the Requirements :

Complete name

Address

Telephone numbers

Name of office

Nature of inquiries. Duration of Time: 13 Minutes

How to avail the service: Response to phone inquiries


OFFICE OPR FORM

1 Request assistance via landline phone or mobile phone.

2 Minutes

Officer on Duty

Customer Information

Sheet Reply to simple queries 5

Minutes

Return call and verify the truth and existence of call

1 Minute

Refer to concerned agency/personnel if request entails further action and coordination.

-End of process for response to queries-

NATIONAL POLICE TRAINING INSTITUTE

CITIZEN’S CHARTER

CAMP VICENTE LIM, CALAMBA CITY

Vision

The PNTI is envisioned to become the primary trainings ground for professionally competent,

morally upright and technically proficient police officers capable of working in close partnership with

a responsive community in the preservation of peace, protection of human rights and maintenance

of law and order with the end view of improving the quality of people’s lives.

Mission

To provide continuing training and human resource development programs for the uniformed

personnel of the Philippine National Police so that they may possess the knowledge, skills, and

attitudes and values necessary in the exercise of their profession.

PNTI Commitment

We will persistently strive to pursue our mission and vision with more vigor and enthusiasm to make

the Police National Training Institute a primary training ground for professionally competent,

morally upright and technically proficient police officer in the country.

We will be known as an institution that instills discipline enhances individual skills and attitudes

spiritual and moral values necessary in the exercise of their profession.

We are committed to transform our institute into a world class standard by improving our facilities,

program of instructions, and other related training functions.

ADMISSION

Service


Monday to Friday (Regular Working Days)

8:00 a.m to 5:00 p.m


PNP Uniformed Personnel


NHQS PNP Order, Checklist, P D S, ( 6 pcs 2X2 colored picture) Clearance, Attested Appointment Order, Medical

Certificate,

Duration: 1 Hour 27 Minutes

How to Avail of the Service (PNTI & RTS’s)


OFFICE OPR FORM

1 Proceed to Registrar’s Office for registration

Acceptance of Documents for evaluation of pertinent records/requirements

2 min RTS Registrar Check List

2 Validation of Physical Examination Results

Conduct Laboratory Examination, ECG, HEPA Test, X-Ray, pregnancy test (for women)

1 Hour

Medical Staff

Medical Service

3 Proceed to ATAD for showdown inspection

Inspection of required set of uniforms

5 Min ATAD

4 Proceed to the Registrar’s Office for enrollment

Check the master list if their names are included in the course

5 Minutes RTS Registrar

Master List

5 Proceed to the Supply Officer for the issuance of beddings

Issue beddings set (mattress, pillow with case & blanket)

10 Minutes Supply Officer Dormitory Manager

MR

6. Report to C, ATAD Billeting assignment (segregation of police student/trainees per sex)

5 Min C, ATAD

7. Attend the opening ceremony

End of Process for Admission

ISSUANCE OF TRAINING CERTIFICATE/CLEARANCE

Service


Monday to Friday (Regular Working Days 8:00 a.m to 5:00 p.m)


PNP Uniformed Personnel


Accomplished Clearance Form, Declaration of Graduates


How to Avail of the Service (PNTI & RTS’s)


OFFICE OPR FORM

1 Ask for clearance form Issue clearance form 1 min A O CRO RTS Reg.

Clearance Form

2. Comply all requirements for clearance

Check and verify accountability 5 Min A O CRO RTS Reg.

Clearance Form

3. Submit accomplished clearance

Accept accomplished clearance 1 Minutes A O CRO RTS Reg

Clearance Form

4. Proceed to Registrar’s Office to

Issue training Certificate/Clearance

5 Minutes A O CRO RTS Reg

End of Process for issuance of Training Certificate/Clearance

REISSUANCE/AUTHENTICATION OF CERTIFICATE/OTHER DOCUMENTS

Service


Monday to Friday (Regular Working Days 8:00 a.m to 5:00 p.m)


PNP Uniformed Personnel/NUP


Original Documents/Appearance/Affidavit of Loss/General Order




OFFICE OPR FORM

1. Submit required documents (Original Copy)

Validate submitted documents for completeness and correction of information entered. Checking whether all required documents have been submitted.

5 Minutes Admin Division RTS Registrar

Check List

2. Wait for issuance/authentication of requested documents

Processing of requested documents for signature


Clearance form

3 Sign claim slip/receiving copy/log book

Release document File claim slip


Accomplished Clearance form Claim slip Log book

End of Process for issuance for Authentication of Documents

How to Avail of the Service (PNTI Student/Trainees) De-Processing Procedure


OFFICE OPR FORM

1. Return all barrowed items Inspection/receiving/cancellation of Memorandum Receipt (MR) for the items borrowed/issued

20 Minutes Supply Officer Dormitory Manager

M R

2. Settle all financial accounts/obligation if any

Sign clearance form 5 Minutes All concern Division

Clearance Form

3 Submit duly accomplished clearance

Accept documents and verity signatures

2 Minutes All concern Division

-do-

End of Process for de-processing procedure

ADJUDICATION OF ADMINISTRATIVE ACTION AGAINST STUDENTS/TRAINEES


Monday – Friday

8:00 am to 5:00 pm


1. Training Staff, Professors and/or Instructors

2. Any person whose rights are violated in connection with the training of students/trainees



a. Full name and designation of the reporter/complainant

b. Full name and Course of the trainees/students

c. Narration of relevant facts or specification of acts or omissions

d. Reports/affidavits of witnesses (if any)

e. Supporting Documents (if any)

2. Filing of Appeal

a. Notice of Appeal

b. Appeal Memorandum

c. Certified true copy of the appealed Resolution

d. Complete records of the case


a. Notice of petition for Review

b. Petition for Review

c. Certified true copy of the appealed Resolution

d. Complete Records of the Case

1. How to Avail of the Service: Filing of Delinquency Report, Report of Violations or Complaint Affidavit


OFFICE OPR FORM

1 Complainant (Training Staff, Professor, Instructors)

(Trai

Evaluate delinquency reports, written statements of witness and other evidence against students who commits serious offense

4 hours ATAD Delin

Delinquency report/ complaint affidavit/

repo violation

2 Copies of Copies of documents or evidence shall be given to the respondent

Require r Require the Respondent to file answer in writing within 48 hours from receipt

48 Hours C, ATAD

3. Complainant

Respondent Pertinent documents and evidence gathered forwarded to the ILO for Pre-Charge investigation

24 hours C, ATAD

4 Respondent

Failure to submit explanation letter shall be deemed as

Inform respondents of the existence of the complaint and furnish copies

24 Hours ILO Notice of charge/ Violation

waiver to present controverting evidence

thereof together with the supporting documents; and require the submission of explanation of answer

5. Respondent Submit a Report of Investigation to the R TD after termination of pre-charge investigation

24 hours ILO Pre-charge Investigation report

6. If there is Probable cause for class one offense

Conduct formal investigation

24 Hours ACAD

Board

Notice of formal Investigation

7. Complainant and Respondent

Convene the ACAD board and submit its funding and recommendation to the Regional Training Director through resolution

48 hours ACAD

Board

ACAD Board Resolution

8. If R T D Approves The findings/ Recommendation of the ACAD Board

The RTD shall render his final decision

48

Hours

ACAD Board

RTD

Resolution

9. Compliant and Respondent

Immediately transmit copies of the resolution to the parties. File the complete case record in the office

5 Minutes ATAD Staff ACAD Board Secretary

Log book , Receiving Copy Index file, Electronic data base if any

End of Process for Filing of Delinquency Report, Report of Violations or Complaint Affidavit

2. How to Avail of the Service: Filing of Appeal


OFFICE OPR

FORM

1 (If aggrieved by the resolution of the board, Respondent may file a Motion for Reconsideration within 48 hours upon

receipt of the ACAD board resolution)

the absence of appeal or lapse for the provide period, the resolution became final and executory

48 Hours PNTI Director Acad Board

Case Document

2. Respondent If the appeal is given due course

Immediately upon receipt convene ACAD Board for Review/re evaluation of the issues presented in the motion for reconsideration, viz-a-viz the facts & evidence on the case

24 Hours ACAD Board


3. Compliant Respondent

Immediately transmit copies of the resolution to the parties

1 Hour ACA ACAD

Board Secretary

Log Book Receiving

Copy End of Process for filling of Appeal



OFFICE OPR

FORM

1 The decision denying the motion for reconsideration may be appealed ( by way of a petition for review) within 72 hours

Upon receipt, check whether the motion for petition for review and information have been approved/ disapproved and signed by the head of office

1 Hour ACAD Board Secretary


2. While the petition for review is pending appellant may continue to attend academic and non academic functions

Forward Board Resolution and case documents to PPSC Legal Office for final decision

1 Hour PPSC Legal Office

Log Book Receiving copy of the case folder

End of process for Petition for Review

RESPONSE TO INQUIRIES (Phone-In) Service Schedule of Availability of Service:

Monday to Friday (Regular Working Days 8:00a.m to 5:00p.m.) Who May Avail of the Service: General Public What are the Requirements: None Duration of Time: 25 Minutes

How to Avail of the Service (NFTI)


OFFICE OPR

FORM

1. Request for assistance via phone

Get personal data of client and details of request, and fill out customer information sheet Reply to simple queries OR Refer to concerned agencies if request entails further action, research and coordination

5 minutes

20 minutes

Officer on Duty

Customer Information

sheet

-End of process for Response to Inquiries -

NATIONAL FIRE TRAINING INSTITUTE

CITIZEN’S CHARTER


Mission

To contribute to the building of a safer community by developing professional fire personnel and volunteers in fire

safety and disaster preparedness for the benefit and satisfaction of the general public.

Vision

To become a world renowned fire safety and disaster preparedness center in Asia.

Core Ideology and Commitment

We will tenaciously strive to make the National Fire Training Institute become a world class training institute for fire

safety and disaster preparedness in the Philippines and South East Asia.

We will be known for quality training and education that will earn public esteem and peer respect.

We will be recognized as an institution that nurtures and enhances individual skills and capabilities, strengthens

team spirit and stimulates communal aspirations for a safer and more progressive society.

We will be a most sought after organization that keeps the best employees in the country, rewards work excellence,

employee creativity and productivity, and creates an environment where people desire to be part of.

ADMISSION

Service


Monday to Friday (Regular Working Days, 8:00a.m to 5:00p.m.)


BFP Uniformed Personnel


Bureau Order

Personal Data Sheet

Medical Certificate

Clearance for Non-Pending Case (for career courses)

Checklist



STEP APPLICANT/CLIENT AGENCY ACTION/SERVICE PROVIDER


PERSON-IN-CHARGE

FORM

1. Register at the Duty Officer

Counter

Direct client to proceed to

the Registrar Office

2

minutes


2. Fill-up Registration Form and

Submit required documents


minutes

Registrar Registration

Form

3. Proceed and report to ATAD

& accounting

Inspect Uniform/

paraphernalia & other items

and assign billeting

15

minutes

Duty Officer,

ATAD

Registration

Form

4. Proceed to GSD to get

beddings and other items

Issue beddings set (mattress,

pillow with case & blanket)

10

minutes

Dormitory

Manager/Supp

ly Officer

ATAD

Attendance

sheet, RIV

-END OF PROCESS FOR ADMISSION -

ISSUANCE OF CLEARANCE AND CERTIFICATE

Service







Accomplished Clearance Form

Duration of Time: 14 Minutes


STEP APPLICANT/CLIENT AGENCY

ACTION/SERVICE

PROVIDER

DURATION OF

ACTIVITY

(UNDER NORMAL

CIRCUMSTANCES)

PERSON-IN-

CHARGE

FORM

1. Secure clearance form Issue clearance form 2

minutes

Registrar Clearance form

2. Comply all requirements for

clearance

Check and verify

accountability

5

minutes

-do- -do-

3 Submit accomplished

clearance

Accept accomplished

clearance

2

minutes

-do- -do-

4. Proceed to ATAD to secure

training certificate, (FOM &

declaration of graduates

are given during

graduation)

Issue training certificate 5

minutes

Duty Tactical

Officer

Accomplished

clearance form,

Declaration of

Graduates, Claim

slip

END OF PROCESS FOR ISSUANCE OF CLEARANCE AND CERTIFICATE

REISSUANCE/ AUTHENTICATION OF CERTIFICATE & OTHER DOCUMENTS

Service


Monday to Friday (Regular Working Days 8:00a.m to 5:00p.m.)




Letter Request Declaration of Graduates Affidavit of Loss Duration of Time: 45 Minutes




PERSON-IN-CHARGE

FORM

1. Submit required documents

Validate submitted documents

10 minutes

Regis trar

Letter request, GO, affida vit of loss

2. Wait for issuance/

authentication of requested document

Preparation, processing & release of requested document

30 minutes

Registrar/other concerned personnel

3. Sign claim slip/receiving copy/logbook

Release document, file claim slip

5 minutes

Registrar/other concerned personnel

Claim slip/logbook

END OF PROCESS FOR AUTHENTICATION OF CERTIFICATE

FILLING AND PROCESSING OF COMPLAINTS AGAINST STUDENTS/ TRAINEES

Service


Monday to Friday (Regular Working Days

8:00a.m to 5:00p.m.)


Training Staff/professors/instructors, any person whose rights are violated



f. full name and designation of the reporter/complainant g. full name and course of the student h. narration of relevant facts or specification of acts and omissions i. reports/affidavits of witnesses (if any) j. supporting documents (if any)

2. Filing of Appeal

k. Notice of appeal l. Appeal memorandum m. Certified true copy of the appealed resolution n. Complete records of the case


i. Notice of petition for review j. Petition for Review k. Certified true copy of the appealed resolution

l. Complete records of the case m. New evidence/Record/document to support the petition for review



STEP APPLICANT/CLIENT AGENCY ACTION/ SERVICE PROVIDER

DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES)

PERSON-IN-CHARGE

1. Complainant Evaluate asses the acts omissions complained

24 hours

ILO

Case Folder

2. Respondent Require the submission of explanation or answer

24 hours

ILO Notice of charges/ violation

3. Complainant AND respondent

Determine if probable cause exists

24 hours

ILO Pre-charge Investigation report

4. Conduct of formal investigation

48 hours

Academic Board

Issue Board resolution

- END OF PROCESS FOR FILING A COMPLAINT –


STEP APPLICANT/CLIENT AGENCY ACTION/ SERVICE PROVIDER



PERSON-IN-CHARGE

FORM

1. Student/ Trainee

Review/evaluate the complaint/ procedures

48 hours from receipt of Appeal memorandum

NFTI Academic Board

Issue Board resolution

- END OF PROCESS OF FILING OF APPEAL –


STEP APPLICANT /CLIENT

AGENCY ACTION/ SERVICE PROVIDER



PERSON-IN-CHARGE

FORM

1. Student/Trainee Review/evaluate the complaint/procedures

72 hours from receipt of Petition

President, PPSC

Issue Decision

- END OF PROCESS FOR PEITION FOR REVIEW –

RESPONSE TO INQUIRIES (Phone-In)

Service



8:00a.m to 5:00p.m.)


General Public


None



STEP APPLICANT/CLIENT AGENCY ACTION/SERVICE

PROVIDER

DURATION OF

ACTIVITY

(UNDER NORMAL

CIRCUMSTANCES)

PERSON-IN-

CHARGE

FORM

1 Request For Assistance

via

Phone

Get personal Data of client

and details of Request, and

fill out

5

Minutes

Officer

on

Duty

Customer

Information

form

customer information sheet

2 Reply to simple queries OR

Refer to concerned agencies

if request entails further

action, research and

coordination

20

Minutes

Officer

on

Duty

- END OF PROCESS FOR RESPONSE TO INQUIRIES –

NATIONAL FORENSIC SCIENCE TRAINING INSTITUTE

Citizen’s Charter


NATIONAL FORENSIC SCIENCE TRAINING INSTITUTE

CITIZENS’ CHARTER

MISSION

The National Forensic Science Training Institute is the premier training institution under the auspices of PPSC

for personnel of the PNP, BFP, BJMP and other allied agencies of government. It will ensure their transformation into

efficient and effective crime, narcotics and traffic investigation officers knowledgeable and skilled in the application

of forensic sciences and all relevant laws to strengthen their investigative capabilities in solving various crimes based

on scientific investigation and detection.

THIS IS OUR SACRED BRAND OF SERVICE.

VISION

The National Forensic Science Training Institute (NFSTI) envisions to institutionalize world-class investigative

and scientific training programs geared towards developing service-oriented public safety officers who are

committed to insure the successful prosecution of criminal cases through scientific investigation.

PERFORMANCE COMMITMENT

It shall be the primordial concern of this institute to implement responsive programs of instruction; acquire

the services of highly competent, efficient trainers/professors; provide and maintain viable basic training facilities;

evolve a system to motivate and to produce quality graduates equipped with thorough knowledge and proficiency in

all aspect of investigation as well as scientific crime detection attitude, skills, habits and values needed in the

performance of their duties and functions as crime investigators.

The officials, training staff of this Institution commit to:

Nurture the integrity of training and the transformation and strengthening of character of students towards

the development of a new breed of professional and competent crime, narcotics and traffic investigators.

Facilitate appropriate working knowledge for all participants/students on criminal law, constitutional law,

rules of evidence and practical case-based exercises based on the Police Operational Procedures and thus

bring about a paradigm shift in solving complex crimes base on the scientific investigation and detection.

Support and advocates the thrusts of the Philippine Public Safety College towards the development of a

dynamic continuing education and training programs for the uniformed personnel of the Philippine National

Police, the Bureau of Fire Protection and the Bureau Jail Management and Penology.

Trust the capability of both uniformed and non-uniformed personnel of this Institute of their responsibility in

bringing about quality training through the implementation of responsive and relevant programs of

instruction.

Internalize, practice and live the core values of PPSC with integrity, sense of professionalism and excellence

that shall serve as guiding principles in enhancing and promoting the well-being of our clientele.

ADMISSION

Service


Mondays to Fridays (Regular working day, from 8:00 a.m. to 5:00 p.m.)

Who May avail of the Training:

Uniformed Personnel of the department with ranks of:

PNP - PO3 and above for Police non commissioned officer

and Police Commissioned Officer

BJMP - Jail Officer 2 and above

BFP - Fire Officer 2 and above

Other allied public safety service agencies:

(Philippine Drug Enforcement Agency, Philippine Marines, Philippine Coast Guard, etc) – as recommended subject to the

approval of the PPSC President

Requirements:

Recommendation from Regional Director Physical and Mentally fit Certification of Non-Pending Case ( admin/criminal)

Duration:

1 Hour 30 minutes

How to to avail the training



PERSON-IN-CHARGE

FORM

1 Qualifying Exam Determine the result of the examination

2 hours Registrar Certification

2 Registration Evaluation of Documents 3-5 minutes Registrar Registration Form

3 Physical Fitness Test Evaluate the result 20 minutes Medical Officer/ Tactics

Medical form

4 Interview Advise to wait for the

result 10 minutes NFSTI Board Checklist

5 Accepted Advise to wait for the notice

of opening

3 minutes Registrar Documentary requirements

6 Accepted Issue beddings/items for

training

10 minutes Supply Officer Received Form/RIV

7 Report to

Commandant’s Office

Inspect Uniform/

paraphernalia and

other items; and, assign

billeting

20 minutes Commandant and Staff

Checklist

End of Admission Process

ISSUANCE OF TRAINING CERTIFICATE / CLEARANCE AND AUTHENTICATION OF DOCUMENTS

Service

Schedule of Availability of Service: Mondays to Fridays (Regular Working Day, 8:00 a.m. 5:00 p.m.) Requirements: Accomplished Clearance / Request form


How to Avail of the Service (NFSTI)

STEP

CLIENT

SERVICE PROVIDER

DURATION OF

ACTIVITY (UNDER NORMAL CIRCUMSTANCES

PERSON - IN -

CHARGE

FORM

1. Secure clearance form Issue clearance form 1 minute Registrar Clearance form

2. Secure signatories in clearance form and comply lacking requirements

Check and verify accountability

5 minutes Signatory Clearance form

3. Submit accomplished request form

Accept accomplished request form

3 minutes Administrative Officer

Request form

4. Secure training certificate, copy of final order of merit and declaration of graduates

Issue training certificate, copy of final order of merit and declaration of graduates.

5 minutes Registrar Requested document

End of Issuance of Training Certificate/Clearance/and Authentication Process

RESPONSE TO PHONE-IN INQUIRIES Schedule of availability of service:

Monday – Friday 8:00 a.m. – 5:00 p.m. without noon break

Who may avail of the service? General Public What are the requirements? None Duration: 2 minutes

How to avail of the service?

STEP CLIENT SERVICE PROVIDER DURATION OF ACTIVITY

(UNDER NORMAL CIRCUMSTANCES

PERSON - IN - CHARGE

FORM

1 Query re: CRIDEC- QE-Opening

Get personal data of client and details of request, and Information/Action sheet

2-3 minutes

Registrar/Academics

Customer Information/Act

ion Center

Reply to simple queries Or Refer to concerned office/section if request entails further study, research or coordination

5 minutes

1-2 hours

2. CRIDEC POI (Requirement)

5 minutes Acad

3. Authentication of Documents

2 minutes Registrar/Admin

4. Requirements for FOM

2 minutes -do-

5. Requirements for ID Form

5 seconds -do-

END OF PROCESS TO RESPONSE TO PHONE-IN INQUIRRIES

FILING AND ADJUDICATION OF CASES,

ADMINISTRATIVE ACTION AND REMEDY

Availability of service:

Monday to Friday, from 8:00 a.m. to 5:00 p.m.

Who may file:

1. Training staff, students, professors/instructor 2. Any person aggrieved or whose rights are violated in connection with the training.

What to file:

Valid Complaint: requisites:

Complaint Affidavit stating therein;

A Full name and address of the offended party

b. Full name and Course of the respondent trainees/students c. The acts or omission that constitute the violation d. Affidavits of witnesses (if any) and e. Certificate of non-forum shopping f. The affidavit must be under oath

How to avail: File a Delinquency Report, Report of Violations or Complaint Affidavit

STEP CLIENT SERVICE PROVIDER DURATION OF

ACTIVITY (UNDER

NORMAL

CIRCUMSTANCES)

PERSON-IN-

CHARGE

FORM

1. Training staff, Professors or

Instructors/ students

(Complainant)

file the complaint

Will conduct

an inquiry to determine

whether or not probable cause

exists;

If probable cause exist,

conduct formal investigation;

If none, dismiss the case

24- hours

Tactics

Delinquency

report/

complaint

affidavit/

report of

violations

2.

Student (Respondent)Will be

furnished a copy of the

complaint/DR to file answer

Determine whether or not the

explanation deserves merit

24 hours Tactics Notice of

Charges/

violation

3. Complainant and Respondent Records of the case will be 48 hours ILO Investigation

transmitted to the ILO for

conduct of Pre-charge

investigation

Report

4. Complainant and Respondent Will Conduct formal

investigation

48 hours ILO Resolution/

Recommendati

on

5

Complainant and respondent Will furnish both parties the

decision rendered and the

complete records of the case

24 hours Director/

Academic

Board

Decision/

Resolution

6

Complainant and Respondent Will inform the parties for the

remedy available

30 minutes Academic

Board/ILO/

Director

Decision/

Resolution

END OF PROCESS in FILING AND ADJUDICATION OF CASES, ADMINISTRATIVE ACTION AND REMEDY

1. Filing an Appeal a. Notice of Appeal b. Appeal Memorandum c. Certified true copy of the appealed resolution d. Complete Records of the case

2. Filing of Petition for Review: a. Notice of Petition for Review b. Petition for Review c. Certified true copy of the appealed Resolution d. Complete Records of the case

How to avail : Motion for Reconsideration how made:


ACTIVITY (UNDER

NORMAL

CIRCUMSTANCES)

PERSON IN-

CHARGE

FORM

1. Respondent adversely

affected by the decision;

Hearing Officer/ academic

board may within 24 hours file

a motion for reconsideration

upon receipt of the decision

/resolution

Review whether or not the

appeal was filed on time,

otherwise the decision will

become final and executory

and the grounds relied upon is

among the grounds for motion

for reconsideration

Within 48 hours

upon receipt

thereof the

concerned office

must act on the

remedy sought for

Disciplining

authority/NFST

I Academic

Board

Decision and

Resolution

Petition for Review how made:


ACTIVITY (UNDER

NORMAL

CIRCUMSTANCES)

PERSON IN-

CHARGE

FORM

Within 72 hours from the

receipt of denial of the motion

Student

may file a petition for review

directly to PPSC Head office

Forward the entire records to

the higher office, PPSC for final

resolution of the case

30 minutes PPSC

President/Chief

ILO

Decision/Board

resolution

END OF PROCESS

FILING OF MOTION FOR RECONSIDERATION/APPEAL

Schedule of Availability of Service: Monday – Friday 8:00 a.m. – 5:00 p.m. without noon break Who may avail of the service:

Any person AGGRIEVED by the findings and decision of the NFSTI may elevate their case through appeal or petition filed before the PPSC Head office.

Requirement

1. Notice of appeal 2. Appeal/Memorandum (3 copies) 3. Proof of Service of a copy of the appeal/memorandum to DO (Disciplining Office) 4. Certificate of Non-forum shopping


ACTIVITY (UNDER

NORMAL

CIRCUMSTANCES)

PERSON IN-CHARGE FORM

1 Query re: CRIDEC- QE-

Opening

Get personal data of client and details of request, and Information/Action Sheet.

2-3 minutes Registrar/Academics Customer

Information/Action

Center

Reply to simple queries

Or

Refer to concerned office/section if request entails further study, research or coordination

5 minutes

1-2 hours

do-

Admin


ACTIVITY (UNDER

NORMAL

CIRCUMSTANCES)

PERSON IN-CHARGE FORM

2 CRIDEC POI (Requirement) 5 minutes Acad

3 Authentication of

Documents

2 minutes Registrar/Admin

4 Requirements for FOM 2 minutes -do-

5 Requirements for ID Form 5 seconds -do-

END OF PROCESS

NATIONAL JAIL MANAGEMENT AND PENOLOGY TRAINING INSTITUTE

Citizen’s Charter


JAIL NATIONAL TRAINING INSTITUTE

CITIZEN’S CHARTER

The Citizen’s Charter is intended to develop a well informed clientele and personnel that shall provide the best avenue

towards an effective and professional delivery of public safety services.

JNTI Historical Background

Among the salient points of Republic Act 6975, otherwise known as the Department of the Interior and Local

Government (DILG) Act of 1990, is the provision creating the Philippine Public Safety College (PPSC) System.

The PPSC System is mandated to serve as the “Premier Education and Training Institution of the uniformed

personnel component of the three (3) bureaus under the DILG: the Philippine National Police (PNP), the Bureau of Fire

Protection (BFP), and the Bureau of Jail Management and Penology (BJMP).”

To carry out its mandate, PPSC activated six (6) Constituent Units namely: the National Police College (NPC); the

Philippine National Police Academy (PNPA); the Police National Training Institute (PNTI) with 16 Regional Training Schools

(RTS); the National Crime Research and Training Institute (NCRTI) presently named the National Forensic Science

Training Institute; the Fire National Training Institute (FNTI); and, the Jail National Training Institute (JNTI).

Vision

The JNTI commits to develop Jail Officers as professionals and effective public servants by instilling in them the

discipline based on knowledge and respect for human rights, law and order, performance-oriented and self-reliance

precepts and promote in them service professionalism, integrity and nationalism.

The JNTI serves as the training institution for the uniformed personnel of BJMP. It evolved from an initial proposal

in the later part of 1991 to create the Jail Management and Penology Institute (JMPI). The sole lacking requirement then to

activate the JMPI was the area to establish the training center.

ADMISSION

Service




BJMP Uniformed Personnel


Bureau Order Personal Data Sheet Medical Certificate Clearance for Non-Pending Case (for career courses) Checklist Duration: 27 Minutes

How to Avail of the Service (NJMPTI)

STEP APPLICANT/

CLIENT

AGENCY ACTION/

SERVICE PROVIDER

DURATION OF

ACTIVITY

(UNDER NORMAL

CIRCUMSTANCES)

PERSON-IN-

CHARGE

FORM

1. Register at the Duty

Officer Counter

Direct client to proceed to

the Registrar Office

2

minutes


2. Fill-up Registration Form

and Submit required

documents


minutes

Registrar Registration

Form

3. Proceed and report to

ATAD & accounting

Inspect Uniform/

paraphernalia & other items

and assign billeting

15

minutes

Duty Officer,

ATAD

Registration

Form

4. Proceed to GSD to get

beddings and other items

Issue beddings set (mattress,

pillow with case & blanket)

10

minutes

Dormitory

Manager/Suppl

y Officer

ATAD

Attendance

sheet, RIV

-END OF PROCESS FOR ADMISSION -

ISSUANCE OF CLEARANCE AND CERTIFICATE

Service







Accomplished Clearance Form

Duration of Time:14 Minutes

How to Avail of the Service (NJMPTI)

STEP APPLICANT/CLIENT AGENCY ACTION/

SERVICE PROVIDER

DURATION OF

ACTIVITY

(UNDER NORMAL

CIRCUMSTANCES)

PERSON-IN-

CHARGE

FORM

1. Secure clearance form Issue clearance form 2

minutes

Registrar Clearance form

2. Comply all requirements

for clearance

Check and verify

accountability

5

minutes

-do- -do-

3 Submit accomplished

clearance

Accept accomplished

clearance

2

minutes

-do- -do-

4. Proceed to ATAD to

secure training certificate,

(FOM & declaration of

graduates are given

during graduation)

Issue training certificate 5

minutes

Duty Tactical

Officer

Accomplished

clearance form,

Declaration of

Graduates,

Claim slip

END OF PROCESS FOR ISSUANCE OF CLEARANCE AND CERTIFICATE

REISSUANCE/ AUTHENTICATION OF CERTIFICATE & OTHER DOCUMENTS

Service



8:00a.m to 5:00p.m.)




Letter Request Declaration of Graduates Affidavit of Loss Duration of Time: 45 Minutes



PROVIDER

DURATION OF

ACTIVITY

(UNDER NORMAL

CIRCUMSTANCES)

PERSON-IN-

CHARGE

FORM

1. Submit required

documents

Validate submitted

documents

10

minutes

Regis

trar

Letter request,

GO, affidavit of

loss

2. Wait for issuance/

authentication of

requested document

Preparation, processing &

release of requested

document

30

minutes

Registrar/othe

r concerned

personnel

3. Sign claim slip/receiving

copy/logbook

Release document, file

claim slip

5

minutes

Registrar/othe

r concerned

personnel

Claim

slip/logbook

END OF PROCESS FOR AUTHENTICATION OF CERTIFICATE

FILLING AND PROCESSING OF COMPLAINTS AGAINST STUDENTS/ TRAINEES

Service



8:00a.m to 5:00p.m.)


Training Staff/professors/instructors, any person whose rights are violated



k. full name and designation of the reporter/complainant l. full name and course of the student m. narration of relevant facts or specification of acts and omissions n. reports/affidavits of witnesses (if any) o. supporting documents (if any)

2. Filing of Appeal

o. Notice of appeal p. Appeal memorandum q. Certified true copy of the appealed resolution r. Complete records of the case


n. Notice of petition for review o. Petition for Review p. Certified true copy of the appealed resolution q. Complete records of the case r. New evidence/Record/document to support the petition for review



STE

P

APPLICANT/CLIENT AGENCY ACTION/

SERVICE PROVIDER

DURATION OF

ACTIVITY

(UNDER NORMAL

CIRCUMSTANCES)

PERSON-

IN-CHARGE

1. Complainant Evaluate asses the acts

omissions complained

24

hours

ILO

Case Folder

2. Respondent Require the submission of

explanation or answer

24

hours

ILO Notice of

charges/

violation

3. Complainant AND

respondent

Determine if probable cause

exists

24

hours

ILO Pre-charge

Investigation

report

4. Conduct of formal

investigation

48

hours

NJMPTI

Academic

Board

Issue Board

resolution

- END OF PROCESS FOR FILING A COMPLAINT –


STE

P

APPLICANT/CLIENT AGENCY ACTION/

SERVICE PROVIDER

DURATION OF

ACTIVITY

(UNDER NORMAL

CIRCUMSTANCES)

PERSON-

IN-CHARGE

FORM

1. Student/Trainee Review/evaluate the

complaint/ procedures

48 hours from

receipt of Appeal

memorandum

NJMPTI

Academic

Board

Issue Board

resolution

- END OF PROCESS OF FILING OF APPEAL -


STE

P

APPLICANT

/CLIENT

AGENCY ACTION/

SERVICE PROVIDER

DURATION OF

ACTIVITY

(UNDER NORMAL

CIRCUMSTANCES)

PERSON-IN-

CHARGE

FORM

1. Student/Trainee Review/evaluate the

complaint/procedures

72 hours from

receipt of Petition

President,

PPSC

Issue Decision

- END OF PROCESS FOR PEITION FOR REVIEW –

RESPONSE TO INQUIRIES (Phone-In)

Service



8:00a.m to 5:00p.m.)


General Public


None




PROVIDER

DURATION OF

ACTIVITY

(UNDER NORMAL

CIRCUMSTANCES)

PERSON-

IN-CHARGE

FORM

1 Request For Assistance

via Phone

Get personal Data of client and

details of Request, and fill out

customer information sheet

5

Minutes

Officer

on

Duty

Customer

Information

form

2 Reply to simple queries OR

Refer to concerned agencies if

request entails further action,

research and coordination

20

Minutes

Officer

on

Duty

- END OF PROCESS FOR RESPONSE TO INQUIRIES -

Tell us how we are doing

FEEDBACK REDRESS MECHANISM

FEEDBACK REDRESS MECHANISM

Please let us know if we have served you by doing any of the following:

Accomplish the Feedback Form and leave it to the Public Assistance Officer and Complaint

Desk

Talk to Public Assistance Officer

If you are not satisfied with our service, your written/verbal complaint shall immediately be

attended to by the Public Assistance Officer of the Head Office.

Thank you for keeping us continuously improve our service

Our primary concern is to give you customer-focused and proficient and quality frontline services. But to

know what you would like, we have to hear from you.

Therefore, may we request you to accomplish this clientele Service Feedback Form. Your response will be of

value to us. It will just take less than a minute to accomplish this form.

What services did you avail of at the PPSC?

General Information on the College, eg. Polices, Mandates, Organizational Structure, etc. Information on the Courses offered for the Tri-Bureaus Follow-up of the following:

Authentication of Documents Certification Filing for Review and Apple

Job Application Legal Assistance Filing of Complaints Others (Please specify

Please rate our service and Personnel by checking the answer of your choice

A. Staff Behavior SA D A SD

1. The Person I approached

a. Is kind, courteous and Accommodating

b. Knowledgeable of What is she/he doing

2. The Registrar’s knows how to give instructions/direction

B. Service Rendered

1. I received the documents requested on the schedule

date/time

2. I was attended to immediately

3. I got the information I wanted

4. No sign of asking Money in Exchange services.

C. Facilities

1. The office premises are clean and orderly

2. The comfort rooms looks and Smell clean

3. There are directions posted in the premises

SA- Strongly Agree A- Agree

D- Disagree SD- Strongly Disagree

Legend:

Comments/Suggestions:___________________________________________________________________________

Please let us know how we have served you. You may use this form for compliments, complaints, or suggestions.

Simply check the corresponding box.

(Ipaalam po ninyo sa amin kung paano naming kayo napaglingkuran. Mangyaring itsek lamang ang kahong naayon.)

Compliment Complaint Suggestion

(papuri) (reklamo) (mungkahi)

Persons(s)/Unit/Office Concerned or Involved:

(mga tao/pangkat/tanggapan na may kinalaman sa papuri,reklamo o mungkahi)

Facts or Details Surrounding the Incident:

(Kaganapan o detalyeng bumabalot sa pangyayari)

(Please use additional sheet/s if necessary)

(Mangyaring gumamit ng karagdagang papel kung kinakailangan)

Recommendation(s)/Suggestion(s)/Desired action from our Office

(Rekomendasyon/Mungkahi/Nais na aksyon mula sa aming tanggapan)

(Please use additional sheet/s if necessary)

(Mangyaring gumamit ng karagdagang papel kung kinakailangan)

Name(Optional):____________________________________________Office/Agency _________________________

(Pangalan) (Tanggapan/ahensya)

Address: _________________________________________________________

(Tirahan)

Contact Number(s) ,if any:____________________E-mail address, if any:________________________________

(Telepono)

Signature:______________________________________Date: ____________________

(Lagda) (Petsa)

OPTIONAL

Please fill-up the information below in case we need to get in touch with you or you may need further assistance

from us.

Name:_________________________________________________ CP#_____________________________

Contact address:_________________________________________________________________________

Age:________________________ Date of Visit_________________________________

Agency/Bureau/Office_______________________________________________________________________

This Client Feedback Service Form shall be retrieved by the Duty Guard.

Thank you.

PPSC Citizen's Charter

Documents

Transcript of PPSC Citizen's Charter