PPN OverviewPPN, a technical service platform for PAX global partners

CONTENTS

What is PPN01

Features and High Lights02

Partners Activities03

Support Team04

1. What is PPN

What is PPN

The PAX Partner Network (PPN) is the web portal for PAX resellers & integrators to access our technical support team. A portion of services you can enjoy on PPN are as follows:

• Communicate technical issues & receive support replies

• Download resources related to application development & terminal maintenance and repair

• Request SDK licenses and sign POS terminal applications

2015.3Beginning

2015.6Opening

2015.9Service

2015.10Service

2015.12Access

Start to designWeb site development

Release BETA version Open to customers Issue communication Resource construction

SDK license PUK

Rent IP of Hong Kong to solve website access issues

App Sign

History 2015

2016.1Periodical

2016.3Auto Assign

2016.6Project

2016.9Delivery Info

2016.11Authorization

History 2016

PPN->Issue Update Release Periodicals biweekly Topics about programming

PPN->Project PPN->Download Update

View hardware info in PPN->Terminal

PPN->Authorization function for new products

01

02

03

04

05

Plan

PPN-> Release board to show software release of R&D

Release Board

PPN->Terminal hardware firmware information, like GPRS firmware version, MAC

Hardware Info

Onsite chat for PAX and partnersMeeting Room

Split the resource from PPN->Download to independent part, like PPN->Product, PPN->Training, PPN->Demo……

New view for Resource

Requirements from PartnersMore

Plan of 2017

PM

Who will be the User

If you purchase directly from PAX and are an authorized channel partner, you will be able to use the PPN.

The typical users of our PPN within your company will be:

Chief Technical Officer Project Mangers Application DevelopersMaintenance Engineers

PPN Users

How to be the User

New partners can send an email to support@paxsz.com and make sure to copy your Sales Account Manager for authorization.

Each registered partner will have one or more administrators who can register user account by themselves without ask help from support@paxsz.com

2. Features and High Lights

Communication

PPN->IssuesPPN->Project

Resource

PPN->TerminalsPPN->DownloadPPN->TopicPPN->FAQs

Service

PPN->App SignPPN->LicensePPN->PUKPPN->Authorization

Broadcast

PPN->PeriodicalsPPN->CalendarPPN->News

Features

Tools & SystemsSDKPC LoaderNextGen……

Terminal AbnormalMaintenance UnworkableImproper performanceDefect

Product & CertificatesFeatureAccessoryCustomizationDelivery

ProgrammingCommunicationCardPED…….

Anything about technical is welcome

However complicated or minor your issues may be, we will work together with you and try to find the answer.

Every requirement from you will be highly focused and we will try our best to offer the best solution after sufficient estimation and analysis.

Features Issues

Project InfoWhat is the background of this project, who are involved in this project and what are they response for?

CommunicationSpecial area to discuss the requirement and bug of the application

Project DocumentDocuments generated in the project

Release packageOutcome of the project, everyone in this project can view the history and download them.

Features Projects

This applies only to the application development project which PAX develop for our partners. All roles in the project can share the project status, details of the project.

DT

FT

PPN->TerminalsHere, you can view the terminals delivery info and the terminal information, and also download the firmware files recommended for different models.

PPN->FAQsHere, guidance to handle with the common problems you may encounter in maintenance, PPN functions, and download applications are provided.

PPN->TopicsPAX Application Experts write the guide for application development according to their own experience, which is concerned by most of developers.

PPN->DownloadHere, you can view and download the Product spec, certificates, SDK and tool, system installation packages, development doc, app demo, train PPT, maintenance doc, library, and etc.

Features Resource

PPN->SDK Request SDK License

Features Service

PPN->Sign Self-help App Sign

PPN->PUK Request PUK SignPPN->Authorization Do authorization

PPN->PeriodicalFrom here, you can learn about the latest technological dynamics of PAX, which includes the terminal software, product certification update, and etc.

01

02

03

PPN->CalendarHere, you can clearly know PAX’s working time.

PPN->NewsFrom here, you can know the PPN affair information, including holiday notice, PPN working status, and etc.

Features Broadcast

High Lights Exclusive Issue List

You can create your own list of support cases on PPN and a dedicated PAX support engineer will take ownership of each issue.

•You will be able to track progress of

each issue.

•No more email to-and-fro

communication.

•PPN will guarantee a more efficient &

resource-focused way of working.

High Lights Precise Software Resources

You will be able to download terminal resources 24 hours a day, 7 days a week

•By inputting the Serial Number of your PAX

terminal, you will find the related resource

including OS, config files, EMV library, etc.

•You can download these without having to consult

anyone.

High Lights Privacy for Every Partner

PAX

Customer A

customer A1

customer A2

Customer B

customer B1

A & B are PAX global resellers / integrators who buy terminals from PAX directly.

A1 & A2 is A’s customer who buy terminals from A.

B1 is B’s customer who buy terminals from B.

A can enjoy the full support from PAX , and manage A1 & A2 by themselves. A can view all activity of A1 & A2.

A1 only can enjoy the limited support from PAX, which is defend by A.

B can not view any activity of A & A1 & A2, vice versa.

3. Partners Activities

10%

15%

33%31%

11%

854 Users

85%Developerusers

15%Otherusers

User distribution

Issues submitted4000Apps signed32000

Files downloaded

Activity counts of 2016

Licenses issued32001800

Projects are started

236

Periodicals released

4. Support Team

Full-timeSupport Engineers

Technical Consultants

MaintenanceEngineers

R&D Experts

App Developers

TMS Engineers

Who are we

PPN will assign each support case to one of our engineers automatically.

Our team have a very diverse set of skills and we are all here to closely support the resolutions of each case you log on PPN.

Organization Chart

Director

<Alex Dong>

General Manager

<Simen Cai>

General Designer

<Sabrina Fung>

Web Development

Team

Operational Manager

<Sabrina Fung>

Support Team Resource Editor Team

Suggestion or Complaint

Support Office : support@paxsz.com or

Sabrina Fung : fengzhe@paxsz.com or

Simen Cai: simen-cai@paxsz.com

To :

Submit Online :

THANK YOU!