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Problem Solving and Decision

Making ama020114

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Agenda: Day One

8:30-8:45

Icebreaker: Toile Pa!er T"iser

8:45-9:00

Session One: #o$rse Overvie"

9:00-10:30 Session T"o: De%niions

10:30-10:45

&reak

10:45-

11:45

Session T'ree: Making Decisions

11:45-12:00

Morning (ra!)*!

12:00-1:00

+$nc'

1:00-1:15

,nergi-er: .igsa"

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Session One:#o$rse Overvie"

A!!ly !roblem solving se!s and ools Analy-e in3ormaion o clearly describe

!roblems Ideni3y a!!ro!riae sol$ions T'ink creaively and be a conrib$ing

member o3 a !roblem solving eam Selec 'e bes a!!roac' 3or making decisions #reae a !lan 3or im!lemening eval$aing

and 3ollo"ing $! on decisions Avoid common decision)making misakes

Learning Objectives

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Session T"o:De%niions

What is a problem?

A myseryA !$--le

An $nseled maer

A si$aion re5$iring a sol$ion

An iss$e involving $ncerainy

Defning Problem Solving and Decision Making (I)

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Session T"o:De%niions

Albert Einsteinis 5$oed as saying 'a i3

'e 'ad an 'o$r o save 'e "orld 'e "o$lds!end %3y)%ve min$es de%ning 'e!roblem and only %ve min$es %nding 'esol$ion6

Defning Problem Solving and Decision Making (II)

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Session T"o:De%niions

Problems can be classife in three

!a"s:Problems 'a 'ave already 'a!!ened

Problems 'a lie a'ead

Problems yo$ "an o !reven 3rom'a!!ening

Defning Problem Solving and Decision Making (III)

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Session T"o:De%niions

#hree !a"s to approach problems:

Sall or delayMake a sna! decision

*se a !ro3essional a!!roac'

Defning Problem Solving and Decision Making (IV)

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Session T"o:De%niions

T'ink o3 someone yo$ kno" "'o is a

$reat problem sol%er6 Describe 'e traits characteristics

and beha%iors'a make 'em a

good !roblem solver6

Defning Problem Solving and Decision Making (V)

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Session T"o:De%niions

&o' cannot !or( on somethin$ i)

"o' on*t (no! !hat it is+ esis 'e endency o sar "orking

on 'e !roblem as soon as yo$ kno"

one eiss6 Insead e%elop an

'nerstanin$ o3 'e !roblem6

Problem Identifcation (I)

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Session T"o:De%niions

We sho'l $o a)ter the problem rather

than attac( s"mptoms+ T'is "ay "e can creae hi$her ,'alit"

sol'tions6

T'is "ill also enable yo$ o resol%e the

problem m'ch more easil"6 7o$8ll also kno" 'a yo$ are aking on a

!orth!hile problem6

Problem Identifcation (II)

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Session T"o:De%niions

16 e!'rase 'e !roblem

26 ,!ose and c'allenge ass$m!ions96 *se 3acs

46 ro" yo$r 'inking6 S'rink yo$r environmen em!orarily

;6 Pracice m$li!le !ers!ecives

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Session T"o:De%niions

16 7o$r c'ild8s eac'er calls o say 'a

yo$r eenager 'as been lae arrivingo sc'ool every day 'is "eek6

26 #olleag$es are leaving 'eir diry

dis'es in 'e kic'en a "ork6

Problem Solving in ction

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