Graeme Burnett

SAFEGUARDING PRESENTATION

Content

Introduction to Southern Housing Group

What does the Group do

Regulators

Services on the Isle of Wight

Safeguarding Lead

Commitment

Partnership working

Challenges

Quarterly statistics

External Audit

Comments and Questions

WHO WE ARE

One of the largest housing associations in

Southern England

Own and manage over 25,000 homes to more

than 60,000 residents

Employ over 900 people

Work with over 80 local authorities

WHAT WE DO

Develop quality affordable housing

Provide range of options for rent and home

ownership

More than 200 staff deliver personalised and

high quality care and support to vulnerable

people in a variety of settings

REGULATORS

The Homes & Communities Agency

Non-departmental body and regulator of all social

housing providers in England

Key activities include governance, financial viability

and value for money, setting of consumer standards

Provision of investment in new affordable housing

and improving existing social housing

Intervention

Care Quality Commission

Supporting People

SERVICES ON THE ISLE OF WIGHT

General needs housing to more than 3,000 people

Care, support and housing management to more than

500 residents in supported and sheltered housing, extra

care and residential care

Care and support to more than 400 customers in the

community

Customer groups: learning disabilities, autism, mental

health, older people, young people, frail elderly,

homeless individuals and families, single parents

SAFEGUARDING LEAD

Head of Services to vulnerable people on the Island

Strategic guidance Group wide

Delivery of mandatory annual training for all care and support staff on the Island

Quarterly reports to the Group Strategy Team

Annual review of policies and procedures

Monitoring alerts

Contractual and regulatory compliance

Co-ordinating attendance at external training sessions and conferences

COMMITMENT

Mandatory training for all staff Group wide

Thorough reporting and data collation processes

Legal compliance with the Care Act

Representation on IW Safeguarding Board

Operational Tool kits

Customer awareness and feedback Making Safeguarding

Personal

Working practices reflect SAB framework and multi agency policy

Robust checking processes for staff

Staff handbook

Supervisions and team meetings promote discussion on current

cases

PARTNERSHIP WORKING

Information sharing and service level agreements

Independent representation

Working together on Group supported housing

premises

LA Safeguarding Team

Case conferences and strategy meetings

Knowing and understanding the customer

Learning lessons

QUARTERLY STATISTICS

A total of 44 alerts were made to Safeguarding in the last quarter to 30th June 2016 involving suspected or actual incidents

The greatest number of referrals made were in relation to physical and emotional abuse and self neglect

The majority of alerts referred to customers living in the community

Only 3 alerts were in respect of customers receiving no care and support service

For those customers receiving a support and care service from us, the greatest number of alerts related to Young People and Mental Health services

From June 2015 to June 2016 we received a total of 159 Safeguarding referrals, 115 of these have now been resolved

CHALLENGES

Reductions in funding Living environment and breach of occupancy

agreements Lack of regulation support to vulnerable people with

personal budgets Demise of the Forums Lower level support needs Housing Provider awareness - The Care Act and Mental

Capacity Learning from Adult Safeguarding Reviews Achieving a safeguarding culture Board representation housing sector

EXTERNAL AUDIT OF

SAFEGUARDING

Key findings and actions:

Increase Group representation on SA Boards

Increase Group representation at case conferences

Introduce a Safeguarding Lead for each region

Increase multi agency working

Develop joint working with other housing providers

Review policies and procedures to include reporting processes specific to each local authority

Review use of volunteers

Monitor programme of e learning to include staff induction