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Chapter 8 Management Support and Coordination Systems
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Management Support and Coordination Systems
Chapter 8
Chapter 8
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Creating and Using Business Intelligence
Business Intelligence
A combination of processes and tools for increasing a businesss competitive advantage by using data intelligently to make better, faster decisions
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Creating and Using Business Intelligence
Figure 8-1
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Creating and Using Business Intelligence
Knowledge management
Knowledge acquisition and creation
Institutional memory
The collective shared memory of an organization
Knowledge retrieval and transfer
Occurs informally through social interaction
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Creating and Using Business Intelligence
Competitive Intelligence
The collection, management, and use of information about competitive organizations
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Creating and Using Business Intelligence
Using Organizational Knowledge
Management Reporting Systems
Detail reports: Provide managers information useful in overseeing the day-to-day operations of a department or working group
Summary reports: Show totals, averages, maximums, minimums, or other statistical data aggregated over time, personnel, products, or some other quantity
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Creating and Using Business Intelligence
Using Organizational Knowledge
Management Reporting Systems
Exception reports: Alert managers to potential problems by showing only data that fall outside an accepted or expected range
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Decision Support Systems
Decision Support Systems (DSS)
Help managers make more effective decisions by answering complex questions
Architecture includes:
Database
Knowledge base
Model base
User interface
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Decision Support System Tools
Data Mining
The use of software to extract previously unknown, unsuspected, and potentially useful information from data
Online Analytical Processing
Software allows users to analyze multi-dimensional data easily and quickly
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Decision Support System Tools
Geographic Information Systems (GIS)
Software that simplifies the analysis and visualization of information about entities whose physical location is important
Simulation
The use of analytic models for representing real processes
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Decision Support System Tools
Optimization
Goal-seeking software that can quickly narrow the best choices to one or a few
Statistical software
Assist managers in drawing inferences about the relationships among data elements and assessing the extent to which they reflect underlying processes rather than random occurrences
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Decision Support System Tools
Expert Systems
A type of artificial intelligence software that captures and applies the collective wisdom of experts in a particular field to help make decisions
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Decision Support System Tools
Figure 8-11
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Groupware
Elements of Groupware
Groupware technologies include message systems, multi-user editors, computer conferencing, coordination systems, and group decision support systems
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Groupware
Elements of Groupware
Message systems
Electronic lists
Electronic bulletin boards
Instant messaging
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Groupware
Computer Conferencing
Real-time conferencing
Teleconferencing
Desktop conferencing
Webcasting
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Groupware
Coordination Systems
Improve project management by providing managers with information required to coordinate the scheduling of project activities and team member participation
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Groupware
Problems in Managing Groupware
Inappropriate information sharing
Information overload
Too many or inappropriate meetings
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Executive Information Systems (EIS)
EIS, also called Executive Support Systems (ESS) resemble decision support systems, but respond to the particular requirements of top-level managers
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Executive Information Systems (EIS)
Typical features
Sophisticated, easy-to-use, graphical interface with drill-down capability
Groupware features, including calendaring systems, electronic mail, and electronic bulletin boards, to communicate with employees
News updates from external sources, screened and ranked per executive interest
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Executive Information Systems (EIS)
Typical features
Access to OLAP and canned queries
Access to functional applications, such as sales, budgeting, and marketing
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Management Support and Coordination Systems
End of
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