11

2

33

4

AGENDA

09:00

Welcome

11:10

Under the hood

09:10

Unleash the value of

your hybrid

MultiCloud

environments

12:00

IBM Garage

10:20

Open by design

12:20

Start your journey

with IBM Services

10:40

Networking break

12:40

Networking Lunch

55

6

Unleash the value of your hybrid MultiCloud environments

Anthony Butler| IBM MEA Cloud CTO

Johannesburg | 5 November 2019

7 © Copyright IBM Corporation 2019 6 November 2019 IBM Services7

The new normal is hybrid, multicloud and open

Sources: IDC Cloud Forecast; BCG & McKinsey

Multicloud use is everywhere…

…meaning firms need to reskill or find

specialized employees

Market leaders recognize their challenges:

94%of enterprises use a

mix of cloud models

67%of enterprises use

more than one public

cloud provider

67% consistency

of management

73% movement

between clouds

82%connectivity

between clouds

Private

clouds

Private

clouds

and SaaS

Dedicated

clouds

< >

Traditional

IT

8

Your path forward with cloud willenable your company as a leader

Position for the future

Innovate Speed to

Market

Discover Scale

Enable your agility and readiness

Efficiency Risk and

Security

Resiliency Lower Costs

Your customers demand better

experiences they expect

service and speed

Your competitors are now

cloud-native capable

they are innovating

and disrupting faster

Your stakeholders are

increasing expectations

they want technology

to meet business goals

99

Common challenges faced in the journey to cloud

“How can I think

differently and accelerate

the speed of innovation

at my company?”

“My business is not agile

enough because I have apps

my technical team says I can’t

change quickly.”

“Cloud management and

security is complicated with

multiple cloud applications,

providers and other IT

environments. How can I get

better visibility and control

to realize outcomes from

my cloud strategy?”

“Am I overpaying for

my existing infrastructure

investments and how can

I improve returns?”

Optimize IT to

accelerate digital

transformation.

Modernize applications

to increase agility.

Build cloud-native

applications to

accelerate innovation.

Manage IT to orchestrate

and simplify.

1010

1111

American Airlines embraced the multicloud opportunity

At the mercy

of Mother Nature

Customers expect

instant information

Customers demand control

in booking management

Management

of personal information

Challenge:

Peaks and valleys

in computing demand

Challenge:

Real-time

communications

Challenge:

Changing flights, baggage,

upgrades and so on

Challenge:

Connected systems

across multiple clouds

Solution:

Optimized IT

Solution:

Modernized applications

Solution:

Built cloud-native

Solution:

Simplified cloud

management

1212

American Airlines transformed booking withapp modernization and cloud-native development

Every client’s cloud journey is unique

Every IBM engagement is tailored

Cloud architecture

design

Cloud migration

Cloud modernization

Cloud application

development

and DevOps

Multicloud infrastructure

development

Multicloud management

services

IBM Garage™ MVP

MVP = minimum viable product

Cloud StrategyIT optimization and

cloud modernizationBuild cloud-native Manage IT

13 © Copyright IBM Corporation 2019 6 November 2019 IBM Services13

Cost

savings

Faster

development

Agile

culture

Improved

response times

American Airlines:Outcomes, lasting change, new operating model

“IBM was pivotal in helping us work

in a different way. I think we even

surprised ourselves on how fast

we could put the app into

customers’ hands.”

Jason Hobbs

Senior Manager, Application Development,

American Airlines

1414

Critical elements

to realizing

accelerated cloud

transformation

Secured

Realize greater

reliability and

continuous

updates to

match dynamic

environments

Hybrid

Work across

public,

private and

traditional

environments.

Multicloud

Adopt virtually

any and all

clouds that

are right for

your business

Open

Build once,

Deploy

anywhere

with

portability

Managed

Gain consistent

service-level support

across cloud

environments

14

1515

Redefining hybrid multicloud services with open technology

Cloud

90,000 experts

20-year promise

to open source

100,000 migrations

38 global studios

Security

Security built in

60 billion security

events managed

every day

Data

20,000 data

scientists, developers

and consultants

Industry

Depth in 20 industries

USD 6 billion spent

in R&D each year

Patent leader for 26

consecutive years

A leading provider of

enterprise cloud and AI

solutions

A leading provider of open

source solutions

1616

Business

requirements

Build on virtually any cloud

Improve visibility and

control across hybrid,

multicloud

Help ensure app and data

portability with no lock in

Optimize on the best-

fit cloud model and vendor

Business outcomes

Innovate faster with

greater agility

Create more insights

from data

Improve return on

investment (ROI) and

competitive edge

Modernize once, innovate-anywhere agility

Foundation Common Services | RHEL | OpenShift | Multi-cluster Management

Capabilities Application | Data | Integration | Automation | Management | Security

Expertise Cloud Strategy | Migration | Development | Management

AI | IBM Cloud Hyper Protect | IoT | Blockchain | Analytics | ML | QuantumAdvanced services

Infrastructure

World-class public cloudIaaS and advanced serviceson the IBM public cloud

Hybrid multicloud platformConsistent stack andmanagement for multicloud

IoT = Internet of Things, ML = machine learning, RHEL = Red Hat Enterprise Linux

On-

premises

Private IBM

Cloud

AWS Microsoft

Azure

Google

Cloud

Edge

1717

Public Cloud

Private Cloud

Traditional

on-premises

IBM Services and Red Hat deliver critical muticloud connectivity

Traditional workloads

IBM + Red Hat AWS Microsoft Google

AWS Outposts

IBM Public Cloud

OpenShift optimizedAWS OpenShift Azure OpenShift Google Cloud OpenShift

Limited feature

support

Limited

connectivity in

storage/data

movement

Connectivity

confined to

Microsoft

products

↻Extensive multicloud

governance / mgmt.

Azure Stack Google Anthos

Limited

connectivity

Limited feature

support

Hyb

rid

Clo

ud

Multicloud

IBM Private Cloud

OpenShift optimized

1818

Building blocks that drive results

IBM Services forCloud Strategy

IBM Services forCloud Migration

IBM Services forCloud Development

IBM Services for Cloud Management

IBM Services + Red Hat

Enterprise cloud strategy

Cloud architecture design

Cloud security and compliance strategy

Cloud migration

Cloud modernization

Cloud application development and DevOps

Multicloud infrastructure development

Enterprise application integration

DevOps monitoringand management

Enterprise application management

Managed multicloudservices platform

Multicloud managementservices

Managed infrastructure-as-a-service

Cloud security and resiliency

1919

Cloud Pak for

Automation

Cloud Pak for

Applications

Cloud Pak

for Data

Cloud Pak for

Integration

Cloud Pak

for Multicloud

Management

Build, deploy and

run applicationsCollect, organize

and analyze data

Integrate

applications, data,

cloud services

and APIs

Transform business

processes,

decisions

and content

Multicloud visibility,

governance

and automation

Certifying more than

100 software products

on Red Hat

Optimized for

Red Hat OpenShift

Instant deployment

on IBM Cloud

Consistent

management - runs

on all public and

private clouds

Available on all architectures;

coming

to IBM Z in 4Q’19

We’re making IBM’s key software products cloud nativefor all clouds

19

Reduce manual

processes

up to 80%3

Reduce dev time

up to 84%1

Make data ready

for AI in hours

vs. days

Eliminate 33% of

integration costs2

Reduce IT op

expense by

up to 75%3

IBM Containerized

Software

IBM Containerized

Software

IBM Containerized

Software

IBM Containerized

Software

IBM Containerized

Software

On-premises Private Cloud IBM Public Cloud AWS Microsoft Azure Google Cloud Edge

Red Hat Openshift

2020

IBM’s hybrid multicloud platform

AutomationApplications Data IntegrationMulticloud

Management

20

ManagementStrategy Migration Development

On-premises Private

Cloud

IBM Public

Cloud

AWS Microsoft

Azure

Google

Cloud

Edge

Services

Certified Offerings

Cloud Paks

Foundation

Infrastructure

Common Services

OpenShiftOpen Hybrid Multicloud Platform

Multi-cluster Management

RHEL

2121

In Summary: Accelerate Business Transformation with Cloud

• The new normal is hybrid, multicloud and

open

• Game-changing approaches

• Modernize once, innovate anywhere

agility

• Cloud Paks make certified software more

available on any cloud

• Services: Strategy, Modernization,

Development, Management

2222

Maximize investments with the right hybrid multicloudstrategy using the best open technology and platforms that scale

Nikitas RigosIBM Southern Africa – IS Sales Leader Southern Africa

24

25

20-30%Reduction in total cost of

ownership (TCO)

Enterprise cloud strategy:

Defines what success is for the business, evaluate cloud goals,

capture requirements, evaluate organization's cloud capability and

determine container value.

Cloud architecture design:

Defines an open technology framework aligned to business needs,

key cloud use cases, and hybrid and multicloud goals.

Assesses the current IT technology estate and future needs

to create an open, multicloud architecture design and

implementation roadmap.

Develops a common IT management blueprint.

Cloud security and compliance strategy:

Provides an end-to-end security assessment, risk evaluation

and compliance considerations for cloud technology, DevOps, and

process implementation and management.

IBM Services for Cloud Strategy

Helps connect cloud

strategy to business

strategy.

Benefits

Establish buy in for a

sustaining cloud road-map

that spans providers,

platforms, and

computing environments

IBM Garage methodology

accelerates strategy

development and helps

reduce risk

26

Up to 25%acceleration of migration

and modernization to hybrid

and multicloud platforms

Cloud Migration:

Assist clients migrate to multicloud environments

based on a differentiated method and toolkit

Allow clients to realize business potential, enhancing customer

experiences, and accelerating development and delivery of

workloads

Cloud Modernization:

End-to-end application transformation by Seamlessly migrating

existing infrastructure platforms to any cloud , by containerizing

them with Kubernetes and allowing the consumption of

microservices from IBM's cloud services catalog.

Building a foundation for hybrid cloud by Implementing a single

management model across the client’s on premises data center,

IBM Cloud, and even other clouds and allow to move seamlessly

between them

Allow clients to transform the culture to adopt new ways of

thinking, working and collaborating.

IBM Services for Cloud Migration and Modernization

Benefits

Up to 96% faster time

to stand up environments

Up to 60% improvement in

development and testing

times for applications

Increase IT agility and

flexibility using outcome-

based as-a-service models

Move existing workloads

and applications to the

right cloud

27

40-50%faster time to market than

traditional methods

Cloud Application Development and DevOps:

Co-create next generation digital capabilities with clients, to help

transform their application portfolio and reimagine businesses

using Cloud, Data and AI

Multicloud Infrastructure Development:

Deliver environments and platforms that are secure,

resilient, scalable, and open by design, on both IBM as

well as other clouds

Enterprise Application Integration:

Deploy enterprise application services infused with emerging

technologies and automation in a securely hosted

cloud environment

IBM Services for Cloud Development

Benefits

10-30% reduced operating

expenses

30-40% improved adoption

via continuous feedback and

value delivery

40-50% faster time to

market than traditional

methods

Five times greater revenue

for "great" apps compared to

"good” apps (*Forrester)

Quickly design,

build, and improve

applications for cloud at

scale with end-to-end

development services

from IBM

28

38%Of organizations have

the procedures and tools

to operate a multicloud

environment

DevOps monitoring and management: Flexible, Intuitive, Trusted & Professional managed services for

the hybrid multicloud

Enterprise application management:

Services supporting critical business processes automated

by industry-leading packaged applications

Management multicloud services platform:

Define Management services for a wide variety of multicloud

platforms including IBM and non-IBM public and private clouds,

Red Hat, traditional IT and more

Multicloud management services:

Management of Multicloud Estate - Transform, Deliver

and Operate

Managed infrastructure a-a-S:

Delivers hybrid cloud infrastructure in a managed as-a-service

model, including compute, networking, storage, backup,

facilities and network connectivity

IBM Services for Cloud Management

Benefits Support with data center,

network, security, and

overall services

management

Overarching governance

support as customers

connect the business to a

new set of IT environments

Help customers manage

multicloud environments

and orchestrate next-

generation enterprise

applications and new

custom builds,

alongside the legacy

and migrated

environments.

29

3030

Fearless in the face of uncertainty

Sheldon HandHead Security Software and Services; Southern Africa

32

To innovate and grow, businesses must move to the cloud and drive digital transformation

To prepare clients for

their hybrid cloud and

cognitive journey,

IT leaders need to…

• Understand security

responsibilities and

where to start

• Rationalize existing

security investments

to secure the cloud

• Comply with changing

regulatory mandates

• Secure access to cloud

workloads and data

• Develop ‘secure by design’

digital applications

• Maintain the privacy of new

customers and partners

• Manage policies across

distributed environments

• Detect and respond

to threats with

limited resources

of organizations are concerned about cloud security,

and are unable to accelerate their businesses fast enough

33

IBM uniquely

delivers

Global visibility and

industry expertise

Integrated products

and services

Leading analytics,

AI and orchestration

Every client is on their own unique security journey

What clients tell

us they need

Guidance

& Wisdom

Tools &

Resources

Clarity

& Action

34

Where are you on your journey?

Ad-hoc

5

Optimized4

Managed3

Defined

Repeatable

35

Three key areas to secure the hybrid multicloud platform35

3. THREAT MANAGEMENTHelp clients extend their security visibility, threat

detection and response to cloud with new Red Hat

specific integrations, content, and managed services

1. STRATEGY AND RISKHelp clients build a cloud security

strategy and adoption roadmap for Red

Hat and our Hybrid Cloud stack

2. DIGITAL TRUSTHelp clients protect cloud data and

users with offerings that deploy on and

integrate with the fabric of the cloud

3636

37

Open by Design

Anthony Butler | IBM MEA Cloud CTO

Quentin Geldenhuys | Red Hat CTO Sub Saharan Africa

Johannesburg | 5 November 2019

38

Linux is the foundation for open. Red Hat is the leader.

of public cloud

apps run on Linux

54% #1most used platform for

development today

71% paid market share is Red Hat Enterprise Linux

of container

hosts are Linux

79%

#2 contributor to kubernetes open source

39

IBM Cloud / July 2019 / © 2019 IBM Corporation

Selected by leaders across every industry

of telcos in the

Fortune Global 500

rely on Red Hat.

of airlines in

the Fortune

Global 500 rely

on Red Hat.

100% 100%of commercial

banks in the

Fortune Global

500 rely on

Red Hat.

100%of healthcare

companies

in the Fortune

Global 500 rely

on Red Hat.

100%of U.S. executive

departments

rely on Red Hat.

100%

40

40Think 2018 / DOC ID / Month XX, 2018 / © 2018 IBM Corporation

Expertise

Infrastructure

Advise on cloud | Build for cloud | Move to cloud | Manage on cloud

Optimize on the best fit

cloud model and vendor

Ensure app & data

portability with no lock in

Build with the latest

tech on any cloud

Improve visibility & control

across hybrid, multicloud

Business

Requirements

Advanced Services AI | Hyper Protect | IoT | Blockchain | Analytics | ML | Quantum

A next generation platform for a multicloud world

Improve ROI and

competitive edge

Innovate faster with

greater agility

Create more

insights from data

Business

OutcomesWorld-class public cloud

IaaS & advanced services on IBM’s

public cloud

Hybrid multicloud platform

Consistent stack and management

for multicloud

Capabilities Application | Data | Integration | Automation | Management | Security

Foundation Common Services | RHEL | RH OpenShift | Multi-cluster Management

SystemsIBM Public

Cloud

AWS Azure Google Edge Private

41

IBM Cloud / July 2019 / © 2019 IBM Corporation

Foundation – Hybrid Multicloud

• Virtualization to bridge legacy to

the cloud

• Common services for

consistency and compliance

• Deployable as untethered

private cloud, on premises

• Support for multiple open

standards across hybrid

Infrastructure

Foundation Common Services | RHEL | RH OpenShift | Multi-cluster Management

SystemsIBM Public

Cloud

AWS Azure Google Edge Private

Move freely, optimize for cost savings

Modernize once,Avoid recoding expense

Innovate anywherewith anyone’s technology

• OpenShift Kubernetes platform

for portability

• Choice of more cloud vendors

and infrastructure

42

Expertise – Ecosystem

An extensive ecosystem built on open source and open standards accelerate innovation.

43

IBM Cloud / July 2019 / © 2019 IBM Corporation

44

Cape Town

DATE: November 19, 2019

TIME: 08h30 - 17h30

LOCATION: Century City Conference

Centre, No. 4 Energy Ln, Century City, Cape

Town, 7446

Johannesburg

DATE: November 21, 2019

TIME: 08h30 – 17h30

LOCATION: Gallagher Convention Centre

19 Richards Dr, Halfway House, Midrand,

1685

4545

4646

Q & A

46

4747

48

Video: IBM_ Problems Inspire Us [720p]

49

AGENDA

09:00

Welcome

11:10

Under the hood

09:10

Unleash the value of

your hybrid

MultiCloud

environments

12:00

IBM Garage

10:20

Open by design

12:20

Start your journey

with IBM Services

10:40

Networking break

12:40

Networking Lunch

5050

DividerUnder the hoodThe Cloud you pick matters in how you can scale, secure, modernize and get the most out of your plan

5151

IBM GarageThe speed of a start up at the scale of

an enterprise

IBM Garage

We IBM view the Garage as a product itself.

The Garage method includes design and development practices refined over the last

10 years, and also leverages a family of assets and pre-built tools used to accelerate

innovation. We are continually working to refine the tools in our Garage.

The Garage must be part of a connected ecosystem.

IBM Garage

IBM Garage is a productThe speed of a start up at the scale of an enterprise

IBM Garage

feels more Laboratory

access to kit

where engineers take things apart

it's where the Distinguished play

food and beverage

where we host

entertain

collaborate

it's socially outfitted

where we discuss

welcome ideas

build on them

and it's where we work

it's where we build

it's where we're allowed to fail

it's where we transform

54

54

Garage Environments

IBM Garage

Garage Engagement ModelThe Phases of our model will form the basis of each engagement.

55

IBM Garage

SpeedToValue

IBM Garage

De-riskInnovationCo-creating the right MVP

quickly reduces the fear to try,

the cost of change and the

threat to be disrupted. This

approach allows you to take on

enterprise scale innovation with

confidence.

Innovation does not happen in isolation. The

IBM Garage leverages an ecosystem that

connects people, methods, technologies and

ideas across global garages.

The value of the IBM network is yours.

IBM Garage

The Garage Ecosystem

IBM Garage

The Garage Ecosystem

This engagement included:

• Executive digital strategy coaching

• Studio design, build and training

• Studio innovation operating model

• Onboarding journeys and concepts

• Service design

• Service build

• Brand positioning

• Marketing strategy

• Channel planning

• Launch strategy and campaign support

12 months of awesome from

IX South Africa & Pakistan

Changing the way banking is done in Pakistan.Whilst keeping traditional banks relevant in a world of mobile money.

Context:

This case study is part of a digital reinvention transformation to

position UBL, the second largest bank in Pakistan, as a

customer experience innovation leader using the IBM Garage

approach.

6

1

01Start everythingwith empathy

Use design thinking to identify

and prioritize customer needs,

use cases and data driven

insights to ensure solutions

are drive business value.

02Be obsessive about data driven insights

Throw out what you “think”

and obsess about what you

know (through big data, little

data and every other kind of

data).

03Make alignment mandatory

IT and business need to

mutually agree on priorities.

The only way to do this is to

rally and excite everyone in

the organization on the North

Star - The End State - What

Good Looks like.

04Roll up your sleeves

Everyone in the organization

must evaluate how they work

and be ready for real change.

05Executives at the table

Senior leadership buy in,

support, and participation is

critical for driving change and

innovation.

Avoiding speed bumps

IBM GARAGE

Lessons learned…

06Go bigincrementally

Use cases should always be

centered upon critical

business challenges with

innovative ideas that help

drive differentiated

experiences and

capabilities…Think big! Then

bigger!

07Let the end user settle the debates

Innovating quick means

constantly validating with the

customer. Quick and iterative

customer feedback means that

your solution will drive value

instead of doing innovation for

innovation’s sakes.

08Use a stick but mostly a carrot

Define a governance model

and structure to reward good

collaborative behavior. A well

defined governance model will

serve as a mechanism for

driving organic digital maturity

within your organization.

09Plan for production and scale

Production deployment

planning must be done from

the start to ensure long term

success.

10Co-locate to talk & walk faster

Innovation requires

partnership. To innovate faster

be in the same room, more!

Avoiding speed bumps

IBM GARAGE

Lessons learned…

6363

64

Start your journey with IBM Services

Bishu Panigrahi | Managing Partner

Key Activities

Work Streams

Journey to Cloud Workshop

© 2018 IBM Corporation

Art

ifa

cts

/ D

eliv

era

ble

s

Understand the

Current State

Assess the

Current State

Create

Options

Develop the

Course of Action

Create the

Plan

Ke

yA

ctivitie

s

High-level Architecture &

Gap Analysis

Cost Benchmarking

Current Portfolio

Summary

Current Cost Baseline

Cloud Service Models &

Deployment Options

Portfolio Dispositions &

Prioritization

Cost vs. Benefit

Analysis

Key Initiatives

Summary

Cloud Enablement

Roadmap

Current Operating

Model

0.0

1.0

2.0

3.0

4.0

5.0

2.1. Serv iceArchitecture & Design

2.2. Configuration &Version Management

2.3. ReleaseDevelopment

2.4. API & Integrationmanagement

2.5. Release Testing &Integration QA

2.6. Release Packaging& Deployment

Continuous Release Lifecycle Management

3 Years Today

Operating Model

Maturity

Operating Model Focus

Areas

Target Operating

Model Blueprint

Portfolio Analysis &

Architecture Design

Target Operating Model

Design

Cost vs. Benefits

Analysis

Transformation & Target

Cost Estimation

244 Current Applicat ions in

Cloud affinity analysis

Decision Framework

C

B

A

21 Migrate to Cloud (Re- instal l)

1 Migrate to Cloud (Re-Plat form)

13 Migrate to Cloud (Rapid)

22

45Modernize to Cloud

(Replace with SaaS)

Modernize to Cloud (Re-architect, Transform)

17Consolidate

(Retire after merge / migrate)

17Retire

(Ret ire af ter archive)

Keep (Non- Cloud)

128

Of f-Premises, Public (Mul ti-tenant)

0

Of f-Premises,

Dedicated

(Single Tenant)

On-Premises, Private

(Single Tenant )

Cloud I nfrastructure

Non- Cloud Infrastructure

3

Of f-Premise, Managed Service

55

On-Premise, Non-

Cloud

24

68

60

Sa aS

PaaS

IaaS

148 COTS

62 Cu stom

55

26 Retain on Cloud (SaaS + Hybrid)

26SaaS + Hosted

Managed Service

Keep (Managed Service)3

8 Appliances + Desktop Apps

Extend for Hybrid Cloud

No n-Cloud I nfrastructure

24

Extend for Hybrid

Cl oud

Hybrid

Cloud Service Models

Financial Scenarios &

Simulations